CenturyLink

Complaint: ***
I am rejecting this response because: They did keep records PERIOD!!!! the ACCT shows closedYou will also see when I send screen print of a digit code that I have used when paying the bill and all of sudden they say its not what they show. FraudAS I attested to my original complaint, SEND THIS TO THAT COMPANY'S CEO he has a big problem within his companyAlso they need to eat the balance after I pay what I OWED WHEN I CALLED IN MARCH160.00 The rest is invalid charges and I WILL NOT PAY THEM OTHER THEN WHAT I HAVE LISTEDWhat part of that does Century Link have a malfunction of understanding? This is not my issue if their employees do not notate, that is an internal issue the company needs to address, not ME!!! This is way out of control on one simple request that a company's employee obviously screwed up and as a result this complaint
Sincerely,
*** ***

CenturyLink appreciates *** *** giving us the opportunity to review our handling of his account, *** *** ***. I would like to apologize for the less than exemplary service that *** *** recently received from CenturyLink representatives. His comments are appreciated and, to
improve customer service, will be investigated. Our representatives need to know the negative impact we have on customers when we fail to do our jobs well. Our records indicate *** *** upgraded his Internet service on April 11, 2017. Per the notations, he was promised a modem at no charge. An order error caused *** *** to be billed $for the modem on the April 25, bill. This bill was paid on May 19, *** *** spoke with representatives on June 8, regarding the modem charge. A credit for $was issued and is reflected on the June 25, bill. The credit has been used to pay the May 25th ($28.94) and June 25th ($28.94) bills, leaving a $credit balance on the account. If *** *** would like a refund check to be issued for the $107.64, I would be happy to have the check issued. Please be advised that *** *** would then need to make May and June payments ($x 2) *** *** is a valued customer and I apologize he was not treated in this manner. CenturyLink regrets any inconvenience *** *** has experienced *** CenturyLink Customer Advocacy

Complaint: ***
I am rejecting this response because:
The only adjustment I recieved was for dollarsAll other adjustments was from your CSR trying yo get my billing correct in the beginning! Further more this month (November) is the first month I've received a bill, remind you my service started in December of Why cant you adjust the other two late fees totaling 32.00? Also if I cancel will I still receive my $deposit back?
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
The representative that I spoke with about the dispute was very considerate and handled the complaint with consumer service in mind. His decision in this matter is very much appreciated by me and my wife
Sincerely,
*** ***

To whom it may concern: CenturyLink appreciates the opportunity to review the issues or concerns regarding this complaintAt CenturyLink, we strive to provide outstanding customer service and feedback is appreciated and utilized to enhance our trainingThe customer signed up online for a
specific pre-paid program that has its own specific support lineThe number to dial for any issues with these pre-paid “CenturyLink Simple” accounts is 800-238-The number to call if they cannot assist with the rewards card offer is 866-344-Agents at these numbers are designated to assist with these accounts specifically CenturyLink acknowledges the customers concerns and apologizes for any issues or inconvenience that may have been experienced. Sincerely, Steve S***

CenturyLink appreciates Mr*** giving us the opportunity to review the handling of his accountAt CenturyLink we strive to provide outstanding customer service and his comments are appreciated plus utilized to enhance our training.Upon review, I verified Mr*** service installation was
delayed and the service is now workingDue to the delay and inconveniences Mr*** experienced, I have issued a $creditWe apologize for the extended delay in getting his service connected. Account notes state Mr*** was advised during his initial call and order recap, as well as on subsequent calls, that the high-speed internet price for life promotion was $per month and to obtain the rate of $per month, the internet must be combined with a telephone service packageI added an additional $off discount to his account, bringing the monthly bill to $per monthThe discount will expire after monthsAt that time, his bill will increase to $per month. CenturyLink apologizes for any inconvenience or frustration this issue may have caused Mr***.AmberCenturyLink Customer Advocacy Group

CenturyLink thanks Mr*** for getting back to us.The last bill CenturyLink billed for *** was for 02/03/to 03/02/The *** bill Mr*** provided shows a credit due to the balance as CenturyLink paid that statement and passed it the billing on to Mr*** on our final statement*** can verify that CenturyLink paid the last bill combined with usIf you view the bill it states;Other Charges Adjustments &Taxes8.CenturyLink Billing on 02/-122.62CenturyLink paid the *** bill for this service period and charged Mr*** on his CenturyLink billAs previously stated he disconnected his CenturyLink service after the date *** send us their invoiceMr*** has a credit rather than a charge on the provided *** bill due to this occurrence.The balance with CenturyLink is valid and due AmberCenturyLink Customer Advocacy Group

Complaint: ***
I am rejecting this response because:Their response is ridiculous and illustrative of why I am no longer a customer of Century LinkI replied to an email they sent me with that account numberI do not understand how they could have failed to get the information they asked forCentury Link also seem to know enough about me to take me to collectionsBut apparently not enough to rescind this when they are called out on it?? My full name is *** *** ***Perhaps the account is under my second and last name as *** ***Century Link should look again with that account number attached to "*** ***."
Sincerely,
*** *** ***

07/01/2016 CenturyLink has reviewed our previous responses to Mr***’s issue. After careful consideration, we find our original investigation and response to be valid. CenturyLink has closed this complaint Sincerely, *** ** ***CenturyLink Customer Advocacy Consumer /Small Business Sales and Care

I have reviewed the complaint from *** regarding a billing dispute on a closed accountI reviewed the notes confirming the service was never activated all charges were adjusted off the closed account on 7/24/The account was taken back from collections and has a zero balance we
apologize for the error and delay in resolution.Sincerely,***

To whom it may concern: CenturyLink appreciates the opportunity to review the issues or concerns regarding this complaintAt CenturyLink, we strive to provide outstanding customer service and feedback is appreciated and utilized to enhance our trainingReview of the account indicate that
the changes needed to get the pricing closer to what was quoted has been doneThe adjustment of $to offset the difference has already been issued on January 8th, The autopaymnet is Static and once approved will pull approximately days after the bill date and therefore the full amount was drafted; the adjustment was made in-between cycles and the full autopayment was already scheduledThis will result in the current situation which is a much lower than usual draft for the billing as the adjustment will impact the next cycle after issued CenturyLink acknowledges the customers concerns and apologizes for any issues or inconvenience that may have been experienced. Sincerely, Steve S***

CenturyLink appreciates the opportunity to review Ms***’s account, ***. Our records indicate a credit for $was applied to the account on November 30, 2015. The account currently reflects a zero balance due. I have attached a copy of the December 1, bill
for her review*** CenturyLink Customer Advocacy

I have reviewed the customer's responsethe account number ending in *** has the credit balance of $70.30 the account that ends in *** the transfer order *** was canceled so there aren't any chargesIf they need to check the status of their refund they can contact our credit department ***.Sincerely,Mr.***

I have received a copy of the Revdex.com complaint filed by Mr*** ***, regarding a service disputeAfter investigation of Mr***'s account it has been found that the customer has been informed of a major fiber installation that is taking place in
his area that is estimated to be completed by the end of SeptemberCustomerA manager from our executive office has already reached out to Mr*** and explained this information and has also placed a credit of $for the September billing statementWe apologize about any frustration this has causedSincerely, Mr***

CenturyLink appreciates Ms*** giving us the opportunity to review our handling of her account, ###-###-#### ***. I would like to apologize for the less than exemplary service that Ms*** recently received from CenturyLink representatives. Her comments are appreciated and, to
improve customer service, will be investigated. Our representatives need to know the negative impact we have on customers when we fail to do our jobs wellOur records indicate the service was installed on March 1, and disconnected on April 11, 2016. Several repair tickets were opened during this time. While Ms*** did not disconnect the service in thirty days, CenturyLink is willing to adjust the Early Termination Charge, in an effort to satisfy. A credit for $was issued on May 10, 2016. CenturyLink regrets any inconvenience Ms*** has experienced*** CenturyLink Customer Advocacy

CenturyLink appreciates Ms*** giving us the opportunity to review our handling of her account, *** *** ***. I would like to apologize for the less than exemplary service that Ms*** recently received from CenturyLink representatives. Her comments are appreciated and,
to improve customer service, will be investigated. Currently, Ms***’s account reflects a zero balance due. Our collections group has notified the Collection Agency. A request was made to stop all collections activity and remove from credit reporting. CenturyLink regrets any inconvenience Ms*** has experienced *** CenturyLink Customer Advocacy

05/05/2016CenturyLink has received a copy of the Revdex.com complaint filed by *** ***. Below are our findings:Upon research of Mr*** CenturyLink account, I found Mr*** pricing to the subscribed products to be as followed:Internet and Home Phone Includes internet service for fifty-one dollars Includes local phone service and features for thirty-five dollars High-Speed Internet Loyal Customer Credit of 12 -Advanced Lease Modem Discount -Internet and Home Phone Promotion Month of 12 -26.05Advanced Modem-Lease 9.99 --------------------------------------------------------------------------------...⇄ and Voice Monthly Charges Total $(before taxes, fees and surcharges)Prism™ TV Monthly Charges --------------------------------------------------------------------------------...⇄ Service Fee Prism HD TV Prism Preferred TV Prism™ TV Discounts Prism TV Promotional Credit -$off Prism for Months -Prism Additional STB Mos Free -SAVE ONLY $10off 12mos Prism -Prism TV HD Free for Life -Prism Additional STB Mos Free -Free DVR Service for Life -1st Prism Wireless Set Top Box 2nd Prism Wireless Set Top Box 9.99----------------------------------------------------------------------------...⇄ TV Monthly Charges Total $(before taxes, fees and surcharges)---------------------------------------------------------------------...⇄ package pricing $(before taxes, fees and surcharges)I found no record of the price Mr*** states was quoted to him at $including all feesPrices quoted are an estimation of charges before taxes, fees and surchargesUnfortunately, CenturyLink customer service cannot quote an exact monthly quote as taxes fees and surcharges vary from state to state, county to county and town to town.All promotional offers, unless otherwise indicated, are limited-time offersPromotional offers may be limited to specific locations, which may change without notice(Please see terms and agreements online at www.centurylink.com > legal notice)One-Time or Limited Time Discounts on Monthly Service Rates: Expiration dates on promotional monthly discounts varyOne offer per residential customerSubscription to multiple services or a term agreement may be requiredCustomer must continue to subscribe to qualifying service(s) and remain in good credit standing for the duration of the promotion to receive full discountDiscounts will be discontinued, at any time during the promotional period, if any promotional requirements are not in compliance with offerCredits will appear on the next full invoice after service installation or customer activation of promotion for one or more months of service as outlined in promotional offerThe standard monthly rate for the applicable service(s) will apply after promotional monthly discount expiresMay not be combined with other promotional offers or discountsDiscount available on recurring monthly service rate only and not applicable on taxes, fees and surchargesOther restrictions and limitations may apply.CenturyLink finds the promotional discounts and monthly recurring charges to be valid and has sustained the chargesCenturyLink has closed this complaint.Sincerely,*** ** ***CenturyLink Customer Advocacy Consumer /Small Business Sales and Care

Please disregard the first response you receivedThe wrong message was accidentally pasted into the emailBelow is the correct response:CenturyLink appreciates Mrs*** giving us the opportunity to review the handling of her accountAt CenturyLink we strive to provide outstanding customer
service and her comments are appreciated plus utilized to enhance our training.I contacted the area field supervisor to get more information concerning Mrs***’s account/repairI provided him with Mrs***’s contact informationHe will be contacting her to discuss what has occurred and he will schedule a time to get the job completed I have issued a credit of $to Mrs***’s account due to the service issues CenturyLink apologizes for any inconvenience or frustration this issue may have caused Mrs***.***CenturyLink Customer Advocacy Group

To whom it may concern: CenturyLink appreciates the opportunity to review the issues or concerns regarding this complaintAt CenturyLink, we strive to provide outstanding customer service and feedback is appreciated and utilized to enhance our trainingThis reply was meant for another customer, CenturyLink apologizes for our errorThis is not a valid rejection and the original reply as follows is the sameAs previously stated: “To whom it may concern: CenturyLink appreciates the opportunity to review the issues or concerns regarding this complaint. At CenturyLink, we strive to provide outstanding customer service and feedback is appreciated and utilized to enhance our training. There appears to have been many issues that appear to have been addressed at this time. As a courtesy to the customer an adjustment of on months PRISM service has been adjusted in the amount of $80.94. All stores have a return policy and therefore CenturyLink does not reimburse customers for extra connection devices or cables that may be used to connect to these devices.” CenturyLink acknowledges the customers concerns and apologizes for any issues or inconvenience that may have been experienced. Sincerely, Steve S***

CenturyLink appreciates *** *** giving us the opportunity to review our handling of his account, *** *** ***. I would like to apologize for the less than exemplary service that *** *** recently received from CenturyLink representatives. His comments are appreciated and,
to improve customer service, will be investigated. Our representatives need to know the negative impact we have on customers when we fail to do our jobs well. Our records indicate *** *** account was established on June 9, and disconnected on July 11, 2017. CenturyLink no longer offers a 30-Day Guarantee and *** *** had service for more than 30-days. While *** *** was correctly billed for the products and services on his account, including an Early Termination Fee, an adjustment has been applied to the account, in an effort to satisfy. A credit for $was issued on October 4, 2017. The account currently reflects a zero-balance due CenturyLink regrets any inconvenience *** *** has experienced ***
*** *** ***