Certified Car Center, Inc.

Review: ertified Car Center, [redacted] VA 22031 took advantage of my [redacted] ([redacted]) [redacted]. [redacted] is an adult and I would not normally get involved but the exception is that he is a veteran who served in Afghanistan twice and trying to adjust to his life after serving in Afghanistan twice and possibly dealing with depression and anxiety. He recently went to Certified Car Center to purchase a 1990 [redacted] for $3500.00 that he saw online. My son trusted the salesperson and believed that he was buying a quality used vehicle to get him back and forth to work. He drove the car for 10 minutes before the vehicle started to give him problems. He immediately tried to contact the dealership but they did not answer the phone. I followed him, we were 10 minutes from home, and the car stopped working. The next morning my, during phone contact with Mr. A[redacted], my son was disrespected, called a liar, and accused of driving the car and causing the damage. Mr. A[redacted] did not give my son the opportunity to explain what happened to the car. My son sent Mr. A[redacted] an email informing him that he would seek assistance from his congressional representative, news agencies and anyone else who would listen.

On 04/14/14 was a week that my son had this car and was not been able to drive it. However, this dealer has been able to reap the financial benefits. My son has been up sometimes until 12:00 midnight trying to work on this car.

I know that my son is an adult, but out of concern for the undue stress this is causing him I felt forced to get involved. I contacted the Manger (A[redacted]) to try to plead with his humanity, and beg him to work with my son to get this car working. The manager was extremely rude to me, shouting at me and not giving me the respect to finish my sentences. He called my son a liar and stated that he never should have driven a car that was over overheating. I said he never should have been sold a car you knew the engine was bad. (First and foremost how did he know the car was overheating, unless he knew this when he sold it to my son). He said we could bring the car in, but we are not able to bring it in because it does not drive, he told me we can get [redacted]. After I told him we lived over an hour away, he said he would try to locate a tow truck. After waiting for over a week for the tow truck, my son decided that he and a friend would be able to repair the car. After spending over $300 in repairs/ hours he was able to get the car running.

The week of 04/21/14 my son once again was forced to contact Mr. Amin to request the tags for the vehicle. Mr. A[redacted] promised to mail the documents so that my son can go to DMV to get the tags. Mr. A[redacted] promise that he would fax the Lien to the [redacted], VA DMV. When he arrived at DMV he was told the Lien had not been faxed and car still had a lien from the previous owner. The tags expired on 05/06/14. Once again my son is unable to drive the car because Certified Car Center sold him a car they did not have the rights to sell. They have promised to work with the previous owner to get the Lien cleared but until then my son is forced to not only find other means of transportation back and forth to work, but to also deal with the undue stress of this hardship forced upon him by an untrusting company.

Congressman [redacted], my son literally risked his life for the money he has. It is wrong for someone to take advantage of him or any other veteran that has served his country and fought for his or her freedom. I tried to explain to Mr. A[redacted] that my son has gone through enough stress while he was serving Afghanistan and did not need the stress of throwing away $3500 on a car that does not work or he does not own. Mr. A[redacted] informed me that he did not care that my son was a veteran and that everyone goes through stress. I informed him that yes, everyone goes through stress but not everyone has risked their life in Afghanistan, that there are only a few brave men and women that are willing to sacrifice themselves for their country; Mr. A[redacted] blew that off as not being relevant.

I desperately need your help for my son. My son is working hard to adjust after his military service. Although he is trying to be strong and patient, I do not think he can deal with this stress, we are not asking them to take the car back, and we know that we bought it as is no warranty (even with the promise that the engine was in good shape). I am only asking that they both cover the expense imposed on my son for the repairs and refund the cost of the items purchased for the repair and to immediately provide my son with the Lien on the vehicle or extend the tags. I am also asking that you find some way of letting this company know the sacrifice our military men and women make in order for individuals like them to live the American Dream and/or leave their country and open up business in the United States. This company needs to stand by its name Certified Car Center, and when giving the opportunity to open this business, they should show compassion, be honest, dependable and forthright.Desired Settlement: Refund for the repairs made to the vehicle and to immediately take legal actions to issue the Lien on the vehicle.

Business

Response:

We sold this [redacted] to this Customer in an "AS IS" condition. The customer took delivery of the vehicle, and called the next morning that the engine is gone. I asked the customer what did he do, he said 10 minutes from our Dealership he noticed that the temperature was rising, he continued on driving the car till he got close to his house and at the point he had blown the engine head gasket. I do not think this was our fault, he should have pulled over and not drive the car for an hour with no coolant in it and causing the car to overheat and blowing the engine. I understand that basic attention to maintain a vehicle is sole responsibility of owner not the sell, simply we are not always there to monitor the vehicle. Hope this explains how we are not at fault.

Review: I PURCHASED MY CAR 4/20/13. I WAS TOLD THAT I WOULD RECEIVE MY HARD TAGS WITHIN 10 DAYS. WELL MY 3DAY TEMP TAGS WERE EXPIRING IN MAY 2013 AND I WAS STILL TOLD THAT THEY WERE COMING, BUT THEY NEVER CAME AFTER 30 DAYS. THEN I WAS GIVEN ANOTHER SET OF 30 DAY TAGS. EVERY WEEK THEY WERE TELLING THAT MY HARD TAGS WILL BE THERE THURSDAY. WELL ANOTHER 30 DAYS WENT BY AND I WAS ISSUED ANOTHER SET OF 30 DAY TAGS. WELL THOSE 30 DAYS EXPIRE JULY 15TH AND THEY AREN'T ABLE TO GIVE ME NO MORE 30 DAY TAGS AND I STILL HAVEN'T RECEIVED MY HARD TAGS. I WENT THERE TODAY JULY 12 AND NOW THEY ARE SAYING THAT IT WILL BE HERE JULY 15 THE DAY THAT IT EXPIRE.I EXPLAINED TO THEM THAT IF IT ISN'T THERE THEN I WOULD KINDLY JUST WANT MY MONEY BACK. THE MANGER AND THE SALESMAN [redacted] ARE A BUNCH OF GIMICKS TRYING TO GET OVER. THEN ON ANOTHER NOTE MY CHECK ENGINE POPPED UP 3 DAYS AFTER I PURCHASED THE CAR. THE FINANCING COMPANY WILL NOT APPORVE THE LOAN UNTIL THEY FIX THE LIGHT. WELL TODAY THEY TRIED TO BE SLICK AND HOOD IT UP TO A CODE READER AND DELETED THE CODE. THE MANAGER SAID THAT THERE WASN'T A CODE, IT WAS JUST THE LIGHT ON. PRIOR TO THIS DATE I TOOK IT TO A GAS STATION WHERE I GOT MY EMISSONS DONE AND I TOOK IT TO [redacted] WHERE THEY HOOKED IT UP TO THE CODE READER. SO I'M CLUESLESS TO HOW ALL OF A SUDDEN THERE IS NO CODE.CERTIFIED CAR CENTER IS TRYING TO DO EVERYTHING POSSIBLE TO GET OVER ON PEOPLE. IF YOU DON'T KNOW NO BETTER THEN THEY WILL. HOWEVER, I'M PUTTING UP A FIGHT BECAUSE I REFUSE TO LOOSE THIS BATTLE.I'M TO THE POINT WHERE I JUST WANT MY MONEY BACK THAT I PUT DOWN FOR THE DOWN PAYMENT AND I WILL WALK AWAY WITH NO LOOKING BACK.Desired Settlement: I WANT MY DOWN PAYMENT AND MY TRADE IN MONEY BACK.

Consumer

Response:

I did finally get my tags but its still the matter of the check engine light. The owner contacted me and was very angry that I reported his business to Revdex.com. He told me that I need to write a letter and to say the matter was resolved for we're going to deal with the situation the hard way. Which I don't know what that meant to I took it as a threat. So yes I did get my tags but my check engine light is still on and there customer service is very awful.