Champion Window & Patio Rooms

Customer previously agreed to have us grade, seed and apply hay to the small area that had a tire mark on itWhich we didWe will follow up with the customer as we were unaware he had this additional repair done after

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] We received a telphone call from [redacted] , a new district manager wishing to resolve our problems He offered to have workers come out on Dec13th but unfortunately that was an inconvenient date due to family obligations He then offered Dec20th which we accepted I wish to keep this complaint open until the work has been completed to our satisfaction Regards, [redacted]

Complaint [redacted] I am rejecting this response because:Champion constantly says that they will call us and they never do and the window still hasn't arrived nor has champion contacted usThis has been an ongoing problem with them [redacted] ***

I am not sure why I am being sent a complaint again I responded to the last complaint on 12/26/ There has been no change the window is on order and it should be in within 3-weeks At taht time we will be fixing the remainder of screens.Thanks

With the purchase of our windows we provide a Limited Lifetime WarrantyAny service fees (trip charges) are waved of the first years after purchaseThe purchaser is covered for all claims for the first yearsMs [redacted] ’s windows were installed in Champion returned to her home to help secure one window that was used improperly by the customer in There is no mention of a draft by the customer until If Ms [redacted] did have other contractors in her home, it would be beneficial to know if she has had another work done near or around these windows that may also cause air filtration, such as new siding, new exterior window wraps, interior trim or even the process of applying insulation into other wall cavities around the home Drafts can come from many locations and many times a person mistaken a draft for simple temperature changes in the home This might be the case in this matter Below are a list of service requests and datesChampion has had different service techs out for service #and service #and both stated that they were unable to duplicate any draft Service #3/- window out of shoe due to customer improper operation of window: Service ran with no service fee ( within the years of install) Service #11/– claimed windows are draftyChampion went to the home but no evidence of drafty windowCould not duplicate and customer refused to pay service fee even after being notified of a trip chargeService #2/– claimed windows are still draftyChampion went to home but no evidence of drafty window Could not duplicate and customer refused to pay service fee even after being notified of a trip chargeService #4/– customer called to state windows are still draftyAdvised her that we are willing to come assist her for the 3rd time to identify any adjustments needed find the problem but there will be a service fee due prior to inspectionShe became extremely upset and quickly hung up on me After years, the purchaser is responsible for a service trip charge (currently $99), which was not collected during service #and service #And this is the only cost that the customer would incur, if there is something we feel has failed with our product then Champion covers that cost Again, each time a service tech went to her home we could not duplicate a draft in her windowsChampion stands by their warranty and installations, we will be more than happy to try and address her concerns and help search for the source of the draft but Ms [redacted] will be responsible to pay the trip fee at this time

Complaint: [redacted] I am rejecting this response because: I did not agree to have Champion "grade, seed, or apply hay to my front lawn" That is a fabrication Who would apply hay to their front lawn? That is ridiculous On the phone, the project manager Ray T offered me a $gift card to do the repairs myself I declined as I wanted a landscaper to repair the two large areas that Champion's truck damaged Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I do not have a paid invoice If you read my complaint, I have an estimate to have the work done After the police came to inspect the damage, Champion's Ray T had his crew trespass on my property and pour potting soil and grass seeds all over where they damaged I now have thick grass growing out of lumpy areas So that damage all needs to be repaired with new sodThe investigating police officer told me I could have filed trespassing charges, but I did not I can furnish a copy of the estimate It is a shame that a big company like Champion has to drag this out for months Regards, [redacted] ***

Project was finished today to customers satisfaction Thank you!

Saturday, July 23rd the installer was at the [redacted] property and determined that a sash needed to be replaced It was order and I have updated the [redacted] every week since then with the status of the orderThe sash just arrived on this week's truck and after speaking with the [redacted] on Wednesday, August [redacted] and the first workable date for the sash replacement is Friday, Sept *** from 1-3pm Our service tech will call Mrs [redacted] when he is on his way and he will replace the sash [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I would like to keep this complaint open until Champion Windows and Doors can satisfactorily resolve the issues noted.Thank you Regards, [redacted]

Champion did complete an inspection of the customers window and during the initial service call on 6/we found that the casement sash was bowedChampion wanted to make sure that this was not a whole unit issue and did not require to be removed and reinstalled, so we rescheduled the installer to go on site and make a second assessmentHe confirmed that it was just the sash that is needed, which was ordered and is expected to ship to us on 8/Once the sash is received in our warehouse in [redacted] we will contact the customer to schedule the replacement of the casement sash

I left a voicemail to go to the residence in question to look at the damaged table on show my pictures. Waiting to hear back from [redacted]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID *** We received a telphone call from *** ***, a new district manager wishing to resolve our problems He offered to have workers come out on Dec13th but unfortunately that was an inconvenient date due to family obligations He then offered Dec20th which we accepted I wish to keep this complaint open until the work has been completed to our satisfaction
Regards,
*** ***

I have contacted the customer and requested a copy of the paid invoice to be submitted for claim review

Complaint[redacted]
I am rejecting this response because:Champion constantly says that they will call us and they never do and the window still hasn't arrived nor has champion contacted us. This has been an ongoing problem with them. [redacted]
[redacted]
[redacted]

Champion did complete an inspection of the customers window and during the initial service call on 6/22 we found that the casement sash was bowed. Champion wanted to make sure that this was not a whole unit issue and did not require to be removed and reinstalled,...

so we rescheduled the installer to go on site and make a second assessment. He confirmed that it was just the sash that is needed, which was ordered and is expected to ship to us on 8/5. Once the sash is received in our warehouse in [redacted] we will contact the customer to schedule the replacement of the casement sash.

Complaint[redacted]
I am rejecting this response because:
Champion constantly says that they will call us and they never do and the window still hasn't arrived nor has champion contacted us. This has been an ongoing problem with them. [redacted] [redacted]

Champion did complete an inspection of the customers window and during the initial service call on 6/22 we found that the casement sash was bowed. Champion wanted to make sure that this was not a whole unit issue and did not require to be removed and reinstalled, so we rescheduled the installer to...

go on site and make a second assessment. He confirmed that it was just the sash that is needed, which was ordered and is expected to ship to us on 8/5. Once the sash is received in our warehouse in [redacted] we will contact the customer to schedule the replacement of the casement sash.