Champion Window & Patio Rooms

Review: on 10-08-2013 I [redacted] and the company champion entered a contract written for them to do some siding work in the rear of my home as time passed I didn't hear from them so on 10-28-2013 I started calling them I was told from a man name [redacted] he would look into and call me right back but he didn't so on 10-30-2013 I called back was told [redacted] was not there so the man who said his name is [redacted] told me that my job will not take place so I asked when was that decided he said 10-10-2013 I said why he said its to danger due to wire my whole neibourhood is all the same every row home here has siding where I want it I have a written contract with company they knew over 20 something days they didn't want the job but it took me to call to find out now they want to give me a hundred dollars to go away I want the contract honorerd they say the work cant be done I have estemets from other contracters not one of the others said the with the wire would be a problem please help me or tell what I can doDesired Settlement: I want them to do the work that's in my contract

Business

Response:

I apologize for any delay in the response. We were unaware ofthe complaint until December 9‘", 2013 at which time I did write a response via the Revdex.com website. Clearly I did not save or enter or something, regardless the response was not received by your office

In regards to Complaint #[redacted] from Ms [redacted]. A sales representative did indeed enter into a sales contract with Ms [redacted] for siding on her home. As is normal practice, our installation manager then evaluated the job. In accordance with the contract we advised Ms [redacted] that the scope of the job was beyond our ability due to electrical wiring and safety concerns that the sales person did not identify. Ms [redacted] was initially very upset. I contacted several Champion Approved Sub Contractors to see if any were able to complete

Altar several attempts, I then spoke with Ms [redacted] again and apologized for any inconvenience. No money was exchanged at any time regarding this transaction. No deposit on initial contract Was made. I explained to Ms [redacted] that we are not equipped or properly trained to complete the project on her home properly. I offered [redacted] a $100.00 Gift card in apology and she accepted. We drove to her residence and presented Ms [redacted] with the gift card and she accepted and signed cancellation of the initial contract.

If you have: any further questions please feel free to reach out to me at any time.

Regards,

Review: I had windows installed on August 27, 2015, at which time damage occurred to a piece of furniture that the installers did not cover. There are burn marks all over the wood from either chemicals or actual heat, I'm not sure which. I immediately called the company and sent photos of the damage, and they kept telling me they would get back to me, which they never did. I was finally able to reach a sales manager on the phone today and he told me the damage was there before the installation and when I disputed this and asked why he wouldn't have called back 6 weeks ago when I initially called he said that he called me to tell me that a month ago. He did not, I have a cell phone and have records showing all incoming calls. He then said he would immediately send me copies of their photos and we could discuss it, and he did not. There is absolutely no doubt in my mind that the furniture was not damaged before the installation, it is extensive damage and I am not a litigious person. I just spent $8400 on windows and simply wanted them to fix the damage they caused, or at least call me back and treat me with respect. I can provide photos of the damage and records of my conversations with them that show the manager never called me when he said he did and the extent of the damage.Desired Settlement: I would like the company to pay to have my furniture refinished. Considering I spent over $8400 on windows I would think they could afford a few hundred dollars to fix the damage that they caused.

Business

Response:

I left a voicemail to go to the residence in question to look at the damaged table on show my pictures. Waiting to hear back from [redacted]

Review: ? 4/29/14 [redacted] from Champion Windows came to our house to show us their product (windows). We agreed to finance $5385 to have windows with screens installed. We paid an additional $150.00 for screen replacement.

? 5/2/14 Measurements for windows & screens were taken.

? 7/2/14 When the installers came, we were notified that one of the windows was delivered to Champion cracked & did we still want it installed. The installer said that the office was aware of this & a new window was ordered. [redacted], the installation manager at the time, verified that the window was on order & would take 2-3 weeks.

? Multiple calls were made to both [redacted] & [redacted] at Champion throughout the rest of the summer checking on our window order. We were assured that the window was still on order. I spoke to [redacted] about our concern that when the windows on the porch were open, the cross breeze caused the screens to pop out. [redacted] said he would have someone come out to replace the screens that did not fit properly.

? 9/18/14 Called [redacted] again to check on the window replacement order. [redacted] said he called the factory to get an update on the window. [redacted] said the factory said that they never received the order. Now the window was re-ordered! [redacted] also said that he ordered the parts to make the screens onsite. [redacted] was also made aware of a terrible film that we cannot remove on all the windows. He said the workmen would take care of it when they came out to install the window & fix the screens.

? 9/29/14 Called [redacted] again to get an update on the replacement window & screens. He said they still have not come in.

? 10/17/14 Called [redacted], Division Manager. [redacted] was made aware of our concerns & was asked for an update. He referred us to either [redacted] or [redacted], both Installation Managers & assured us that this would be fixed & either [redacted] or [redacted] would be onsite to supervise the work.

? 10/20/14 Called [redacted] again who referred me to [redacted]. I called [redacted] but he said he was on a roof doing a job & would return my call in 5 minutes, which he did not.

? 10/31/14 Called [redacted] again & left him a voicemail. No return call. Called [redacted] again & reminded him of my window & screen problem.

? 11/4/14 Called Champion Windows again only to find out by the new office manager, [redacted], that [redacted] & [redacted] were “no longer with the company”. [redacted] informed me that she would be handling my concerns now & that there wasn’t a Customer Service person. [redacted] assured me that the window would be ordered, the screens would be fixed, & the film would be removed from my windows.

? 11/11/14 [redacted] called & said a [redacted] would call in the next day or two to set up an installation time. No call from [redacted]…

? 11/18/14 Called [redacted] at 10:00 to inform her that I never received the call from [redacted] to set up an installation time to install my window. I called back at 1:30 & spoke to [redacted] about an installation time. We agreed that the installation people would be at my house between 8am – 10am 11/19/14.

? 11/19/14 At 11:00 I called to inform [redacted] that no one had arrived as promised. She said she would check on it as she saw the installation people in the office when she came in. Again, no call back!Desired Settlement: 1. Broken window replaced

2. Screens repaired/replaced.

3. Film removed from windows

All to our satisfaction.

Business

Response:

I will be calling customer today and updating you with progress of outcome.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted]. We received a telphone call from [redacted], a new district manager wishing to resolve our problems. He offered to have workers come out on Dec. 13th but unfortunately that was an inconvenient date due to family obligations. He then offered Dec. 20th which we accepted. I wish to keep this complaint open until the work has been completed to our satisfaction.

Regards,

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Thank you for your follow upon my complaint. Unfortunately the issue has NOT been completely resolved. I called earlier last week to confirm my appt. for Saturday and was left on hold for more than 20 minutes! Saturday, Dec. 20th the installation technician did arrive at my house on time however the window that he brought was not the right size nor did he have the all the supplies that he needed to fix the screens. We were told that the factory is closed now until January so the window & screen supplies will not be available until at least the end of January! This is totally unacceptable to me and I plan to also open a complaint with the NJ Division of Consumer Affairs. Thank you again.

Regards,

Business

Response:

We had an appointment on Saturday, Dec. 20th with Mr. [redacted]. My Field Technician showed up at residence attempting to install the new window. The window was the wrong size (the proper one has been ordered and it will take 4-6 weeks for manufacture & delivery). He also tried to work on screens that customer was not happy with. We need different parts for a successful install and that will be done the same time as the window. We attempted to resolve the matter and would still like to.Thank you,[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted]. I would like to keep this complaint open until Champion Windows and Doors can satisfactorily resolve the issues noted.Thank you.

Regards,

Business

Response:

I am not sure why I am being sent a complaint again. I responded to the last complaint on 12/26/14. There has been no change. the window is on order and it should be in within 3-4 weeks. At taht time we will be fixing the remainder of screens.Thanks

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted].

Regards,

Business

Response:

Project was finished today to customers satisfaction. Thank you!

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,