Champion Window & Patio Rooms

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com: 
I have reviewed the response made by the business in reference to complaint ID [redacted].  I would like to keep this complaint open until Champion Windows and Doors can satisfactorily resolve the issues noted.Thank you.
Regards,
[redacted]

I am not sure why I am being sent a complaint again.  I responded to the last complaint on 12/26/14.   There has been no change.  the window is on order and it should be in within 3-4 weeks.  At taht time we will be fixing the remainder of screens.Thanks

I left a voicemail to go to the residence in question to look at the damaged table on show my pictures.  Waiting to hear back from [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted].  We received a telphone call from [redacted], a new district manager wishing to resolve our problems.  He offered to have workers come out on Dec. 13th but unfortunately that was an inconvenient date due to family obligations.  He then offered Dec. 20th which we accepted.  I wish to keep this complaint open until the work has been completed to our satisfaction.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  I do not have a paid invoice.  If you read my complaint, I have an estimate to have the work done.  After the police came to inspect the damage, Champion's Ray T had his crew trespass on my property and pour potting soil and grass seeds all over where they damaged.  I now have thick grass growing out of lumpy areas.  So that damage all needs to be repaired with new sod.
The investigating police officer told me I could have filed trespassing charges, but I did not.  I can furnish a copy of the estimate.  It is a shame that a big company like Champion has to drag this out for months.
Regards,
[redacted]

We had an appointment on Saturday, Dec. 20th with Mr.  [redacted].  My Field Technician showed up at residence attempting to install the new window.  The window was the wrong size (the proper one has been ordered and it will take 4-6 weeks for manufacture & delivery).  He also tried to work on screens that customer was not happy with.  We need different parts for a successful install and that will be done the same time as the window.  We attempted to resolve the matter and would still like to.Thank you,[redacted]

Saturday, July 23rd the installer was at the [redacted] property and determined that a sash needed to be replaced.  It was order and I have updated the [redacted] every week since then with the status of the order. The sash just arrived on this week's truck and after speaking with the [redacted] on Wednesday, August [redacted] and the first workable date for the sash replacement is Friday, Sept [redacted] from 1-3pm.  Our service tech will call Mrs. [redacted] when he is on his way and he will replace the sash.  
[redacted]

Complaint: [redacted]
I am rejecting this response because: I did not...

agree to have Champion "grade, seed, or apply hay to my front lawn".  That is a fabrication.  Who would apply hay to their front lawn?  That is ridiculous.   On the phone, the project manager Ray T offered me a $25 gift card to do the repairs myself.  I declined as I wanted a landscaper to repair the two large areas that Champion's truck damaged.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Thank you for your follow upon my complaint. Unfortunately the issue has NOT been completely resolved.  I called earlier last week to confirm my appt. for Saturday and was left on hold for more than 20 minutes!  Saturday, Dec. 20th the installation technician did arrive at my house on time however the window that he brought was not the right size nor did he have the all the supplies that he needed to fix the screens.  We were told that the factory is closed now until January so the window & screen supplies will not be available until at least the end of January!  This is totally unacceptable to me and I plan to also open a complaint with the NJ Division of Consumer Affairs.   Thank you again.
Regards,
[redacted]

Customer previously agreed to have us grade, seed and apply hay to the small area that had a tire mark on it. Which we did. We will follow up with the customer as we were unaware he had this additional repair done after.

With the purchase of our windows we provide a Limited Lifetime Warranty. Any service fees (trip charges) are waved of the first 2 years after purchase. The purchaser is covered for all claims for the first 2 years. Ms. [redacted]’s windows were installed in 2011. Champion returned to her home to help...

secure one window that was used improperly by the customer in 2012.  There is no mention of a draft by the customer until 2014. If Ms. [redacted] did have other contractors in her home, it would be beneficial to know if she has had another work done near or around these windows that may also cause air filtration, such as new siding, new exterior window wraps, interior trim or even the process of applying insulation into other wall cavities around the home.  Drafts can come from many locations and many times a person mistaken a draft for simple temperature changes in the home.  This might be the case in this matter.   Below are a list of service requests and dates. Champion has had different service techs out for service #2 and service #3 and both stated that they were unable to duplicate any draft.   Service #1 3/2012 - window out of shoe due to customer improper operation of window: Service ran with no service fee ( within the 2 years of install) Service #2 11/2014 – claimed windows are drafty. Champion went to the home but no evidence of drafty window. Could not duplicate and customer refused to pay service fee even after being notified of a trip charge. Service #3 2/2016 – claimed windows are still drafty. Champion went to home but no evidence of drafty window Could not duplicate and customer refused to pay service fee even after being notified of a trip charge. Service #4 4/2016 – customer called to state windows are still drafty. Advised her that we are willing to come assist her for the 3rd time to identify any adjustments needed find the problem but there will be a service fee due prior to inspection. She became extremely upset and quickly hung up on me.    After 2 years, the purchaser is responsible for a service trip charge (currently $99), which was not collected during service #2 and service #3. And this is the only cost that the customer would incur, if there is something we feel has failed with our product then Champion covers that cost.     Again, each time a service tech went to her home we could not duplicate a draft in her windows. Champion stands by their warranty and installations, we will be more than happy to try and address her concerns and help search for the source of the draft but Ms. [redacted] will be responsible to pay the trip fee at this time.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Thank you for your follow upon my complaint. Unfortunately the issue has NOT been completely resolved.  I called earlier last week to confirm my appt. for Saturday and was left on hold for more than 20 minutes!  Saturday, Dec. 20th the installation technician did arrive at my house on time however the window that he brought was not the right size nor did he have the all the supplies that he needed to fix the screens.  We were told that the factory is closed now until January so the window & screen supplies will not be available until at least the end of January!  This is totally unacceptable to me and I plan to also open a complaint with the NJ Division of Consumer Affairs.   Thank you again.
Regards,
[redacted]

I will be calling customer today and updating you with progress of outcome.

Complaint: [redacted]
I am rejecting this response because:  I do not have a paid invoice.  If you read my complaint, I have an estimate to have the work done.  After the police came to inspect the damage, Champion's Ray T had his crew trespass on my property and pour potting soil and grass seeds all over where they damaged.  I now have thick grass growing out of lumpy areas.  So that damage all needs to be repaired with new sod. The investigating police officer told me I could have filed trespassing charges, but I did not.  I can furnish a copy of the estimate.  It is a shame that a big company like Champion has to drag this out for months.
Regards,
[redacted]

Project was finished today to customers satisfaction.     Thank you!

Saturday, July 23rd the installer was at the [redacted] property and determined that a sash needed to be replaced.  It was order and I have updated the [redacted] every week since then with the status of the order. The sash just arrived on this week's truck and after speaking with the [redacted] on Wednesday, August [redacted] and the first workable date for the sash replacement is Friday, Sept [redacted] from 1-3pm.  Our service tech will call Mrs. [redacted] when he is on his way and he will replace the sash.  [redacted]
[redacted]
[redacted]
[redacted]
[redacted]

Complaint:...

[redacted]
I am rejecting this response because: I did not agree to have Champion "grade, seed, or apply hay to my front lawn".  That is a fabrication.  Who would apply hay to their front lawn?  That is ridiculous.   On the phone, the project manager Ray T offered me a $25 gift card to do the repairs myself.  I declined as I wanted a landscaper to repair the two large areas that Champion's truck damaged.
Regards,
[redacted]

Review: We had new windows installed last September. We have had a lot of rain this year and we noticed the window trim around a few of our windows were discolored. We called Champion and they came out and agreed that our windows were leaking and they would schedule to come out and fix the problem on the leaky windows. The first appointment to repair them was scheduled for May 28th. They called the morning of and said they had to reschedule because the installer called out. The next SEVERAL times they rescheduled, they canceled because of the rain. Then they called to reschedule necause they didnt put us in their appointment book. Then they rescheduled because they were behind on jobs. We finally got them to come out and the guy only did half the windows and said hed have to schedule another day to come out. We took yet another day off work last week to b here, and when they didnt show by 12pm, I called them and again, we werent in their appointment book. I was tired of excuse after excuse so I called Headquarters. They too didnt seem to care. They called Champion in NJ and told them to call me to reschedule. They rescheduled again for today (7-9-13). He got here at about 1045am and without even telling us he was leaving, he gathered his things and left...without COMPLETEING the repairs. Now because of one of the leaky windows, we have mold. We will have someone come out and give us a mold estimate and we expect Champion to pay for it. It has been almost 2 months and we still do not have the wi dows repaired.Desired Settlement: I expect the windows to be repaired, the mold to be treated, and us to be compensated for our time since we have had to take several days off of work.

Business

Response:

This project...(warranty service) was delayed due to weather. All aspects of the repair have been completed. Champion does not compensate for missed work and fulfilled the service/warranty repair at no charge in accordance with the warranty. We have however, sent the customer a $50.00 Visa gift card in consideration of any inconvenience.Thank you[redacted]Division Manager

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted]. They did finally come out and correct the problem, however, the so-called $50 visa gift card was never received. As a matter of fact, Todd informed us twice that he was mailing out a $50 visa gift card. Once before the job was completed, and then again after the job was completed. I will NOT be recommending Champion to any of my friends or family.

Regards,