Changemyaddress.org

Negative Experience, Be ware- Imitates Official USPS change of address website with hidden disclaimers Charged me $for my intended purpose of only using it to change my address which would have been a free service had it been the USPS Government page that I thought I was on Call and request a full refund (they will try to offer you partial refunds times, refuse them)

Trying to cancel an order I've accidentally placed. Called the customer service phone number they provided on their website but they wouldn't let me through to anyone. I left multiple voicemails requesting a call back so I can explain my problem to a live person but no one ever did. I strongly recommend staying away from this company.

I was asked for my card information to change my address, so I put it in assuming it would tell me the amount it was charging me before I completed the processWell, it never did but I was charged $(usps only charges $for the same thing)I called the customer service number which clearly stated they issue full refunds with no questions asked if you call within days (I called within minutes)The lady on the line tried to tell me that because my order was already processed the most she could do was a 50% refundI ended up getting a refund but I basically had to demand itPoint being, this company is out to scam people so BEWARE AND DO NOT FALL FOR IT!

In response to complaint submitted by Vicky S [redacted] ): We are in receipt of your complaint against our company and hope to provide a resolution Your complaint states an advertising issue with our website Our website clearly states our services as well as our service charges, several times throughout our site We have also clearly indicated we are a privately owned company and are in no way affiliated with any state or federal government agency, including the United States Postal Service We also indicate, should you wish to submit an address change elsewhere, government forms may be obtained at USPS facilities at no chargeTo provide further affirmation of our services and charges, we include a Terms and Conditions box, which you must accept before proceeding with your address change In researching your order, it appears the you submitted two requests for our services The first order was placed on 10/27/2016, and the second order was placed on 10/28/ Both orders had payment captured on 11/1/ As stated on our website, if you are not completely satisfied with our services, we offer a full refund within days of purchase by contacting our customer service during our business hours, Monday-Friday 8am-5pm and Saturdays 8am-1pm (Mountain Standard time) toll free at ###-###-#### No attempts were made to contact our customer service department, however, because you are not fully satisfied with our services, I have cancelled both of your orders, and have fully refunded the two charges of $59.95, for a total refund of $to the account used when ordering We hope this provides some clarification and apologize for any confusion this may have caused We look forward to helping you resolve this issue Thank You, Sydnie ACustomer Service

Secondary response to complaint submitted by [redacted] ( [redacted] ): As stated in our previous correspondence, we do apologize for you experience we our company After researching your order and having the customer service call center research your call, it was determined you spoke with Asha F(Not Sydnie) on October 4th., who immediately canceled your order and voided any/all charges to your account For quality assurance, we do keep records of all calls With that in mind, it was also determined our customer service representative did indeed follow protocol, and did cancel and void your transaction per your request Our website clearly states our services as well as our service charges, several times throughout our site We have also clearly indicated we are a privately owned company and are in no way affiliated with any state or federal government agency, including the United States Postal Service We also indicate, should you wish to submit an address change elsewhere, government forms may be obtained at USPS facilities at no chargeTo provide further affirmation of our services and charges, we include a Terms and Conditions box, which you must accept before proceeding with your address changeWe do not have the ability to link, or otherwise traffic users from the United States Postal Services website, to our website We take our customer's satisfaction with great importance, and your order was successfully cancelled, and any charges to your account were voided Again, we apologize for any confusion this may have caused, and hope this provides a final resolution, as your requests have been fulfilled If you have further questions or concerns, please don't hesitate to contact our customer service during business hours, Monday-Friday 8am-5pm and Saturdays 8am-1pm (Mountain Standard time) toll free at [redacted] Thank You, Sydnie A Customer Service

In response to complaint submitted by [redacted] ( [redacted] ): We are in receipt of your complaint against our company and hope to provide a resolution Our website clearly states our services as well as our service charges, several times throughout our site We have also clearly indicated we are a privately owned company and are in no way affiliated with any state or federal government agency, including the United States Postal Service We also indicate, should you wish to submit an address change elsewhere, government forms may be obtained at USPS facilities at no chargeTo provide further affirmation of our services and charges, we include a Terms and Conditions box, which you must accept before proceeding with your address change After researching your order with us, placed on 12/01/2016, we found your Address Change request was submitted by us and fulfilled by the USPSYour satisfaction is of utmost importance, and because you were not fully satisfied with our services, I have fully refunded the charge of $to the account used when placing your order and cancelled your order for our services If you have any further questions or concerns, please don't hesitate to contact our customer service during our business hours, Monday-Friday 8am-5pm and Saturdays 8am-1pm (Mountain Standard time) toll free at ###-###-#### We hope this provides some clarification and apologize for any confusion this may have caused We look forward to helping you resolve this issue

In response to complaint submitted by Michael C [redacted] : We are in receipt of your complaint against our company and hope to provide a resolution According to your complaint, you state our company advertises itself as the USPS and did not disclose charges to your credit card Our website states several times that we are privately owned and are not affiliated with any state or federal government agencies, including the United States Postal Service We also disclose our processing fee several times throughout our website We also have a Terms & Conditions box, which you must select to continue with your address change The Terms & Conditions also state our non-affiliation with the USPS as well as our processing fee As stated on our website, if you are not completely satisfied with our services, we offer a full refund within days of purchase by contacting our customer service during our business hours, Monday-Friday 8am-5pm and Saturdays 8am-1pm (Mountain Standard time) toll free at 1-888-481- In researching your order you placed on 8/17/2016, your order was cancelled on 8/18/per your request and all charges are currently listed as a voided transaction We hope this provides some clarification and apologize for any confusion this may have caused and look forward to helping you resolve this matterThank You, [redacted] Customer Service Revdex.comMichael C [redacted] RE: Complaint ID # [redacted] Dear Michael C [redacted] This message is in regard to your complaint submitted on 8/18/against Changemyaddress.org Your complaint was assigned ID [redacted] The business has sent the Revdex.com a message regarding this complaint, and forwarding it for your reviewThe contents of this message are below or attachedPlease respond within calendar days or the complaint will be closed as assumed resolvedAll responses will be copied to the company The text of your complaint may be publicly posted on the Revdex.com web site (Revdex.com reserves the right to not post in accordance with Revdex.com policy)Please do not include any personally identifiable information in describing the nature of your complaintBy submitting your complaint, you are representing that it is a truthful account of your experience with the businessRevdex.com may edit your complaint to protect privacy rights and to remove inappropriate language Regards, Conciliation & Engagement Specialist Your Revdex.comMESSAGE FROM BUSINESS: In response to complaint submitted by Michael C [redacted] We are in receipt of your complaint against our company and hope to provide a resolution According to your complaint, you state our company advertises itself as the USPS and did not disclose charges to your credit card Our website states several times that we are privately owned and are not affiliated with any state or federal government agencies, including the United States Postal Service We also disclose our processing fee several times throughout our website We also have a Terms & Conditions box, which you must select to continue with your address change The Terms & Conditions also state our non-affiliation with the USPS as well as our processing fee As stated on our website, if you are not completely satisfied with our services, we offer a full refund within days of purchase by contacting our customer service during our business hours, Monday-Friday 8am-5pm and Saturdays 8am-1pm (Mountain Standard time) toll free at 1-888-481- In researching your order you placed on 8/17/2016, your order was cancelled on 8/18/per your request and all charges are currently listed as a voided transaction We hope this provides some clarification and apologize for any confusion this may have caused and look forward to helping you resolve this matterThank You, [redacted] Customer Service Revdex.com [redacted] [redacted] *** Re: ID # [redacted] - Michael C [redacted] Dear [redacted] Thank you for your cooperation in responding to the above consumer's complaint and for the opportunity to assist you with resolving their concerns We notified Michael C [redacted] of your response and requested notification of whether or not a satisfactory resolution had been reachedRevdex.com has not heard back from the consumer Therefore, the complaint has been closed and will be included in your firm’s Revdex.com Business Review as: “Answered - Revdex.com has not heard back from the consumer as to their satisfaction with the business’s response.” The text of your response may be publicly posted on Revdex.com’s website Revdex.com reserves the right to not post in accordance with Revdex.com policy, and we may edit your response to protect privacy rights and to remove inappropriate languageIn the event the consumer contacts Revdex.com again regarding this issue, we may reach out to you to review any new or additional information we've received from the consumer We appreciate your cooperation in addressing this issue, and hope we can be of service to you in the futureSincerely, Yesenia Villegas|Your Revdex.com Revdex.com Michael C [redacted] *** Re: ID # [redacted] Dear Michael C [redacted] , We have not received your response to confirm this complaint has been resolvedTherefore, this complaint has been closed and will appear in the company's Revdex.com Business Review as: “Answered- Revdex.com has not heard back from the consumer as to their satisfaction with the business's response.” Please know that Revdex.com is always available to discuss your case and review additional information Sincerely, Yesenia Villegas| Your Revdex.com MESSAGE FROM BUSINESS:In response to complaint submitted by Michael C [redacted] ( [redacted] ): We are in receipt of your complaint against our company and hope to provide a resolution According to your complaint, you state our company advertises itself as the USPS and did not disclose charges to your credit card Our website states several times that we are privately owned and are not affiliated with any state or federal government agencies, including the United States Postal Service We also disclose our processing fee several times throughout our website We also have a Terms & Conditions box, which you must select to continue with your address change The Terms & Conditions also state our non-affiliation with the USPS as well as our processing fee As stated on our website, if you are not completely satisfied with our services, we offer a full refund within days of purchase by contacting our customer service during our business hours, Monday-Friday 8am-5pm and Saturdays 8am-1pm (Mountain Standard time) toll free at 1-888-481- In researching your order you placed on 8/17/2016, your order was cancelled on 8/18/per your request and all charges are currently listed as a voided transaction We hope this provides some clarification and apologize for any confusion this may have caused and look forward to helping you resolve this matterThank You, [redacted] *Customer Service

I am not complaining about the cancellation of the servicesI am complaining about the deceptive nature of the presentation by the company so that it appears as a USPS siteI did review the site again and agree they have in very small writing at the bottom all their terms and conditions and notificationsMy point is that the company should UP FRONT, clearly state that they are NOT the USPS, as well as clearly state the full charges for the services that the USPS provides for $I am attaching their email confirmation that no where states they are NOT the USPS, nor does it state the $in chargesThey also did not provide any detail on the additional/exorbitant charges to me, the customer, before I agreed by checking the box (believing they were the USPS site)Had there been any indication of the $charge before I agreed -- I would clearly never have agreed to the charge/serviceThat is the clarity in representation and charges that I would expect to see from the business in the future

We do apologize for the unpleasant experience you had with our company As stated in our previous correspondence, We clearly state the charges for our services, several times on our site, most noticeably at the top of the page as a red bullet point We continually list our service charge as well as our non-affiliation with any government entities throughout our site and ensure the customer is aware of these charges and services by adding a Terms & Agreements box, which must be selected in order to proceed with the Address Change ServiceYou will find a link to our website below, which will details our services, and charges for those services We apologize for any confusion this may have caused, and hope to find a resolution https://changemyaddress.org/ Best Regards, Sydnie ACustomer Service

In response to complaint submitted by [redacted] (11825173): We are in receipt of your complaint against our company and hope to provide a resolution According to your complaint, you state our company advertises itself as the USPS and did not disclose charges to your credit card Our website states several times that we are privately owned and are not affiliated with any state or federal government agencies, including the United States Postal Service We also disclose our processing fee several times throughout our website We also have a Terms & Conditions box, which you must select to continue with your address change The Terms & Conditions also state our non-affiliation with the USPS as well as our processing fee In researching your order you placed on 10/31/2016, you contacted our customer service department and agreed to a 50% refund on 11/14/2016, as well as a second refund on 11/14/of $28.02, leaving a charge of $to your account Due to your dissatisfaction with our services, I have fully refunded the remaining charge of $to your account, as well as cancelling the order for our services We hope this provides some clarification and apologize for any confusion this may have caused and look forward to helping you resolve this matterThank You, Sydnie ACustomer Service

In response to complaint submitted by [redacted] (11605602): rgb(255, 255, 255);"> We are in receipt of your complaint against our company and hope to provide a resolution. Our company provides new mover services that are not currently available through the United States Postal Service. Included with our service, we help you with connecting your home utility services at your new address, research and find the best deals on home entertainment services available in your area, get cost-comparisons for home security alarm systems and video monitoring services, reduce the clutter of receiving unwanted junk mail at your new address, and even add you to the do-not-call list to help protect your privacy from receiving unwanted spam phone calls from telemarketers. As stated on our website, if you are not completely satisfied with our services, we offer a full refund within 60 days of purchase by contacting our customer service during our business hours, Monday-Friday 8am-5pm and Saturdays 8am-1pm (Mountain Standard time) toll free at ###-###-####. We do not have any record of attempted contact via phone or email. If you wish to have your order cancelled, we will be more than happy to assist you by contacting our customer service representatives during business hours. We hope this provides some clarification and apologize for any confusion this may have caused. We look forward to helping you resolve this issue. Thank You, Sydnie A. Customer Service

In response to complaint submitted by Erin B*** (***:
">We are in receipt of your complaint against our company and hope to provide a resolution
Our company provides new mover services that are not currently available through the United States Postal ServiceIncluded with our service, we help you with connecting your home utility services at your new address, research and find the best deals on home entertainment services available in your area, get cost-comparisons for home security alarm systems and video monitoring services, reduce the clutter of receiving unwanted junk mail at your new address, and even add you to the do-not-call list to help protect your privacy from receiving unwanted spam phone calls from telemarketersAccording to your complaint, you're requesting a full refund of $ After extensive research, we are not able to locate an order placed with our company We provide a confirmation number via email when your order is placed Our service charge amount is different from the amount you were charged There are no transactions under your name, address, email, service charge, or date of order It appears you have placed your order with another company, and we suggest contacting the company you placed your order with to resolve your issue
If you would like to change your address with our company, you can contact our customer service department during our business hours, Monday-Friday 8am-5pm and Saturdays 8am-1pm (Mountain Standard time) toll free at 1-888-481-
We hope this provides some clarification and apologize for any confusion.
We look forward to helping you in the future
Thank You,
*** **
Customer Service

In response to complaint submitted by Vince R*** (***):
We are in receipt of your complaint against our company and hope to provide a resolution
Our company provides new mover services that are not currently available through the United States Postal ServiceIncluded with our service, we help you with connecting your home utility services at your new address, research and find the best deals on home entertainment services available in your area, get cost-comparisons for home security alarm systems and video monitoring services, reduce the clutter of receiving unwanted junk mail at your new address, and even add you to the do-not-call list to help protect your privacy from receiving unwanted spam phone calls from telemarketersAccording to your complaint, you claim you assumed you were on the USPS authorized website and have requested a full refund from our company Our records indicate your order, placed on 8/8/2016, was cancelled per your request, on 8/10/and the authorized hold to your account has been voided This will show up on your statement as a Voided Transaction, meaning no funds were withdrawn from your account We are happy to provide a transaction receipt upon your request
If you have any further questions or concerns, please don't hesitate to contact our customer service during business hours, Monday-Friday 8am-5pm and Saturdays 8am-1pm (Mountain Standard time) toll free at 1-888-481-
We hope this provides some clarification and apologize for any confusion this may have caused.
We look forward to helping you resolve this issue
Thank You,
*** **
Customer Servicehy hereRevdex.comVince R***
*** * *** ** ***
*** ** ***
RE: Complaint ID # ***
Dear Vince R*** :
This message is in regard to your complaint submitted on 8/10/against *** Your complaint was assigned ID ***
The business has sent the Revdex.com a message regarding this complaint, and forwarding it for your reviewThe contents of this message are below or attachedPlease respond within calendar days or the complaint will be closed as assumed resolvedAll responses will be copied to the company
The text of your complaint may be publicly posted on the Revdex.com web site (Revdex.com reserves the right to not post in accordance with Revdex.com policy)Please do not include any personally identifiable information in describing the nature of your complaintBy submitting your complaint, you are representing that it is a truthful account of your experience with the businessRevdex.com may edit your complaint to protect privacy rights and to remove inappropriate language
Regards, Conciliation & Engagement Specialist
Your Revdex.comMESSAGE FROM BUSINESS:In response to complaint submitted by Vince R*** ***:
We are in receipt of your complaint against our company and hope to provide a resolution
Our company provides new mover services that are not currently available through the United States Postal ServiceIncluded with our service, we help you with connecting your home utility services at your new address, research and find the best deals on home entertainment services available in your area, get cost-comparisons for home security alarm systems and video monitoring services, reduce the clutter of receiving unwanted junk mail at your new address, and even add you to the do-not-call list to help protect your privacy from receiving unwanted spam phone calls from telemarketersAccording to your complaint, you claim you assumed you were on the USPS authorized website and have requested a full refund from our company Our records indicate your order, placed on 8/8/2016, was cancelled per your request, on 8/10/and the authorized hold to your account has been voided This will show up on your statement as a Voided Transaction, meaning no funds were withdrawn from your account We are happy to provide a transaction receipt upon your request
If you have any further questions or concerns, please don't hesitate to contact our customer service during business hours, Monday-Friday 8am-5pm and Saturdays 8am-1pm (Mountain Standard time) toll free at 1-888-481-
We hope this provides some clarification and apologize for any confusion this may have caused.
We look forward to helping you resolve this issue
Thank You,
*** **
Customer Servicehy hereRevdex.com
*** ***
***
** * *** *** *** *** ***
*** ** ***
Re: ID # *** - Vince R***
Dear *** ***:
Thank you for your cooperation in responding to the above consumer's complaint and for the opportunity to assist you with resolving their concerns.
We notified Vince R*** of your response and requested notification of whether or not a satisfactory resolution had been reachedRevdex.com has not heard back from the consumer Therefore, the complaint has been closed and will be included in your firm’s Revdex.com Business Review as: “Answered - Revdex.com has not heard back from the consumer as to their satisfaction with the business’s response.”
The text of your response may be publicly posted on Revdex.com’s website Revdex.com reserves the right to not post in accordance with Revdex.com policy, and we may edit your response to protect privacy rights and to remove inappropriate languageIn the event the consumer contacts Revdex.com again regarding this issue, we may reach out to you to review any new or additional information we've received from the consumer
We appreciate your cooperation in addressing this issue, and hope we can be of service to you in the futureSincerely,
Yesenia Villegas|Your Revdex.com
Revdex.com
Vince R***
*** * *** ** ***
*** ** ***
Re: ID # 11625398- Changemyaddress.org
Dear Vince R*** ,
We have not received your response to confirm this complaint has been resolvedTherefore, this complaint has been closed and will appear in the company's Revdex.com Business Review as: “Answered- Revdex.com has not heard back from the consumer as to their satisfaction with the business's response.”
Please know that Revdex.com is always available to discuss your case and review additional information.
Sincerely,
Yesenia Villegas|
Your Revdex.com
MESSAGE FROM BUSINESS:In response to complaint submitted by Vince R*** ***
We are in receipt of your complaint against our company and hope to provide a resolution
Our company provides new mover services that are not currently available through the United States Postal ServiceIncluded with our service, we help you with connecting your home utility services at your new address, research and find the best deals on home entertainment services available in your area, get cost-comparisons for home security alarm systems and video monitoring services, reduce the clutter of receiving unwanted junk mail at your new address, and even add you to the do-not-call list to help protect your privacy from receiving unwanted spam phone calls from telemarketersAccording to your complaint, you claim you assumed you were on the USPS authorized website and have requested a full refund from our company Our records indicate your order, placed on 8/8/2016, was cancelled per your request, on 8/10/and the authorized hold to your account has been voided This will show up on your statement as a Voided Transaction, meaning no funds were withdrawn from your account We are happy to provide a transaction receipt upon your request
If you have any further questions or concerns, please don't hesitate to contact our customer service during business hours, Monday-Friday 8am-5pm and Saturdays 8am-1pm (Mountain Standard time) toll free at 1-888-481-
We hope this provides some clarification and apologize for any confusion this may have caused.
We look forward to helping you resolve this issue
Thank You,
*** **
Customer Servicehy here

In response to complaint submitted by Mr& Mrs*** * *** (***):
We are in receipt of your complaint
against our company and hope to provide a resolution
According to your complaint, you state our company advertises itself as the USPS and did not disclose the charges for our services Our website states several times that we are privately owned and are not affiliated with any state or federal government agencies, including the United States Postal Service. We clearly disclose our processing fee several times throughout our website. We also have a Terms & Conditions box, which you must select to continue with your address change, which clearly states our non-affiliation with the USPS as well as our processing/service fee.
In researching your order you placed on 11/13/2016, your order was cancelled, per your request,on 11/14/and all charges are currently listed as a voided transaction
We hope this provides some clarification and apologize for any confusion this may have caused and look forward to helping you resolve this matterThank You,
Sydnie ACustomer Service

In response to complaint submitted by Jessica G*** (***):
">We are in receipt of your complaint against our company and hope to provide a resolution
Our website clearly states our services as well as our service charges, several times throughout our site. We have also clearly indicated we are a privately owned company and are in no way affiliated with any state or federal government agency, including the United States Postal Service. We also indicate, should you wish to submit an address change elsewhere, government forms may be obtained at USPS facilities at no chargeTo provide further affirmation of our services and charges, we include a Terms and Conditions box, which you must accept before proceeding with your address change.
After researching your order placed with us on 10/11/2016, it appears we have no record of any contact made with our customer service departmentWe take our customer satisfaction with the utmost of importance, and because you were not completely satisfied with our services, I have cancelled your order with and fully refunded the charges to your account used when ordering I sent a copy of the refunded transaction to the email we have on file
If you have any further questions or concerns, please don't hesitate to contact our customer service during our business hours, Monday-Friday 8am-5pm and Saturdays 8am-1pm (Mountain Standard time) toll free at ###-###-####
We hope this provides some clarification and apologize for any confusion this may have caused.
We look forward to helping you resolve this issue
Thank You,
Sydnie ACustomer Service

I had used changemyaddress.org thinking I was on the USPS website to change my addressI was not at all aware that I was going to be charged $for each address change that I had doneLater that day I had contacted customer service and, at first, was refused refundAfter I had to get rude about it I was promised that my refund would be coming to me in 3-business daysI had asked for an email confirmation for proof that I had been refunded and she assured me that "I would get it soonbut even if I didn't the refund is still coming." (Never got the email) That same day, one of my charges was refundedThree days later I had received the other refund in fullTwo days later they had taken it BACK out of my account and charged me a third time (which also came with an overdraft fee that I could not afford)I had to file a claim with my bank just to make sure they couldn't take anymore money out of my accountAlthough only one representative I spoke with was actually helpful and understandingThe others were completely illiterate and rude and had no idea what they were doingI definitely feel scammed and robbed of money that I didn't even have for them to takeHuge pain in my ***That is all

In response to complaint submitted by *** *** (***):
">We are in receipt of your complaint against our company and hope to provide a resolution
According to your complaint, you state our company advertises itself as the *** and did not disclose charges to your credit card. Our website states several times that we are privately owned and are not affiliated with any state or federal government agencies, including the United States Postal Service. We also disclose our processing fee several times throughout our website. We also have a Terms & Conditions box, which you must select to continue with your address change. The Terms & Conditions also state our non-affiliation with the *** as well as our processing fee.
In researching your order you placed on 10/27/2016, your order was cancelled on 10/29/and all charges are currently listed as a voided transaction
We hope this provides some clarification and apologize for any confusion this may have caused and look forward to helping you resolve this matterThank You,
Sydnie ACustomer Service

This is not true I didn't go to this website but started at *** and this fraud company is somehow linked into to get you to switch over to their website *** is totally aware of this scam and told me they get calls all the time about the same company and they don't know how they are linkedI never went to this fraud site and when I checked out it does not give you a price to review before purchasing I knew how much the post office was so didn't worry about Who is dumb enough to pay $for an address change Total scam it's all over the Internet now I have researched itAlso Sydnie is who I spoke with and is the most rude person I have ever experienced in a business and I told her that So customer service satisfaction and she hung up on me once and I called her back Before the end of the conversation to be completely refunded I asked to speak to her supervisor to report her but sag said he was not there She was screaming "I do not r care" repeated as I told her I would be reporting this to Revdex.com*** ***

In response to complaint submitted by *** ** *** (***):We are in receipt of your complaint against our company and hope to provide a resolution.Our website clearly states our services as well as our service charges, several times throughout our site We have
also clearly indicated we are a privately owned company and are in no way affiliated with any state or federal government agency, including the United States Postal Service We also indicate, should you wish to submit an address change elsewhere, government forms may be obtained at USPS facilities at no chargeTo provide further affirmation of our services and charges, we include a Terms and Conditions box, which you must accept before proceeding with your address change.After researching your order with us, it appears you contacted our customer service representatives on June 1st, 2016, and a Refund of $was issued, per your request We cannot issue payment for any overdraft fees which occurred as a result of choosing to purchase our services.As stated on our website, if you are not completely satisfied with our services, we offer a full refund within days of purchase by contacting our customer service during our business hours, Monday-Friday 8am-5pm and Saturdays 8am-1pm (Mountain Standard time) toll free at ***.We hope this provides some clarification and apologize for any confusion this may have caused.We look forward to helping you resolve this issue.Thank You,Sydnie A.Customer Service

I am not complaining about the cancellation of the services. I am complaining about the deceptive nature of the presentation by the company so that it appears as a USPS site. I did review the site again and agree they have in very small writing at the bottom all their terms and conditions and notifications.
My point is that the company should UP FRONT, clearly state that they are NOT the USPS, as well as clearly state the full charges for the services that the USPS provides for $1. I am attaching their email confirmation that no where states they are NOT the USPS, nor does it state the $59.95 in charges. They also did not provide any detail on the additional/exorbitant charges to me, the customer, before I agreed by checking the box (believing they were the USPS site).
Had there been any indication of the $59.95 charge before I agreed -- I would clearly never have agreed to the charge/service.
That is the clarity in representation and charges that I would expect to see from the business in the future.