Changemyaddress.org

I had used changemyaddress.org thinking I was on the USPS website to change my address. I was not at all aware that I was going to be charged $39.95 for each address change that I had done. Later that day I had contacted customer service and, at first, was refused refund. After I had to get rude about it I was promised that my refund would be coming to me in 3-5 business days. I had asked for an email confirmation for proof that I had been refunded and she assured me that "I would get it soon... but even if I didn't the refund is still coming." (Never got the email) That same day, one of my charges was refunded. Three days later I had received the other refund in full. Two days later they had taken it BACK out of my account and charged me a third time (which also came with an overdraft fee that I could not afford). I had to file a claim with my bank just to make sure they couldn't take anymore money out of my account. Although only one representative I spoke with was actually helpful and understanding... The others were completely illiterate and rude and had no idea what they were doing. I definitely feel scammed and robbed of money that I didn't even have for them to take. Huge pain in my [redacted]. That is all.

Secondary response to complaint submitted by [redacted]):
As stated in our previous correspondence, we do apologize for you experience we our company.  After researching your order and having the customer service call center research your call, it was determined you spoke with Asha F. (Not Sydnie) on October 4th., who immediately canceled your order and voided any/all charges to your account.  For quality assurance, we do keep records of all calls.  With that in mind, it was also determined our customer service representative did indeed follow protocol, and did cancel and void your transaction per your request.  
Our website clearly states our services as well as our service charges, several times throughout our site.  We have also clearly indicated we are a privately owned company and are in no way affiliated with any state or federal government agency, including the United States Postal Service.  We also indicate, should you wish to submit an address change elsewhere, government forms may be obtained at USPS facilities at no charge. To provide further affirmation of our services and charges, we include a Terms and Conditions box, which you must accept before proceeding with your address change. We do not have the ability to link, or otherwise traffic users from the United States Postal Services website, to our website.  
We take our customer's satisfaction with great importance, and your order was successfully cancelled, and any charges to your account were voided.  Again, we apologize for any confusion this may have caused, and hope this provides a final resolution, as your requests have been fulfilled.  
 
If you have further questions or concerns, please don't hesitate to contact our customer service during business hours, Monday-Friday 8am-5pm and Saturdays 8am-1pm (Mountain Standard time) toll free at [redacted]  
Thank You, 
Sydnie A. 
Customer Service

My daughter asked me to change her address online for her. I don't even know how I ended up on this site that imitates the Official USPS change of address website. I am fully aware that USPS charges $1 for an address change, and I was absolutely shocked to see a charge of $59.95 on my bank statement. I reviewed my email confirmation at that point and saw there was no charge listed at all. I NEVER in a million years would have agreed to pay almost $60 for what costs $1. I called for a refund and was offered a 50% discount, which is totally unacceptable. I finally agreed to $1.95, with $58 refunded back to my card. This is still almost 100% increase in what I thought I was paying at the official USPS site. I have yet to see if the money will actually be refunded back to my card and now I feel the need to cancel my card because this is obviously a scam.

In response to complaint submitted by [redacted]  ([redacted]):We are in receipt of your complaint against our company and hope to provide a resolution.Our website clearly states our services as well as our service charges, several times throughout our site.  We have...

also clearly indicated we are a privately owned company and are in no way affiliated with any state or federal government agency, including the United States Postal Service.  We also indicate, should you wish to submit an address change elsewhere, government forms may be obtained at USPS facilities at no charge. To provide further affirmation of our services and charges, we include a Terms and Conditions box, which you must accept before proceeding with your address change.After researching your order with us, it appears you contacted our customer service representatives on June 1st, 2016, and a Refund of $40.00 was issued, per your request.  We cannot issue payment for any overdraft fees which occurred as a result of choosing to purchase our services.As stated on our website, if you are not completely satisfied with our services, we offer a full refund within 60 days of purchase by contacting our customer service during our business hours, Monday-Friday 8am-5pm and Saturdays 8am-1pm (Mountain Standard time) toll free at [redacted].We hope this provides some clarification and apologize for any confusion this may have caused.We look forward to helping you resolve this issue.Thank You,Sydnie A.Customer Service

I was asked for my card information to change my address, so I put it in assuming it would tell me the amount it was charging me before I completed the process. Well, it never did but I was charged $40 (usps only charges $1 for the same thing). I called the customer service number which clearly stated they issue full refunds with no questions asked if you call within 60 days (I called within 5 minutes). The lady on the line tried to tell me that because my order was already processed the most she could do was a 50% refund. I ended up getting a refund but I basically had to demand it. Point being, this company is out to scam people so BEWARE AND DO NOT FALL FOR IT!

In response to complaint submitted by Vince R[redacted]):
 
We are in receipt of your complaint against our company and hope to provide a resolution.  
 
Our company provides new mover services that are not currently available through the United States Postal Service. Included with our service, we help you with connecting your home utility services at your new address, research and find the best deals on home entertainment services available in your area, get cost-comparisons for home security alarm systems and video monitoring services, reduce the clutter of receiving unwanted junk mail at your new address, and even add you to the do-not-call list to help protect your privacy from receiving unwanted spam phone calls from telemarketers.
According to your complaint, you claim you assumed you were on the USPS authorized website and have requested a full refund from our company.  Our records indicate your order, placed on 8/8/2016, was cancelled per your request, on 8/10/2016 and the authorized hold to your account has been voided.  This will show up on your statement as a Voided Transaction, meaning no funds were withdrawn from your account.  We are happy to provide a transaction receipt upon your request.  
 
If you have any further questions or concerns, please don't hesitate to contact our customer service during business hours, Monday-Friday 8am-5pm and Saturdays 8am-1pm (Mountain Standard time) toll free at 1-888-481-9592.  
 
We hope this provides some clarification and apologize for any confusion this may have caused. 
 
We look forward to helping you resolve this issue.
 
Thank You,

Customer Servicehy here...
Revdex.comVince R[redacted]

RE: Complaint ID #  [redacted]

Dear Vince R[redacted] :

  

This message is in regard to your complaint submitted on 8/10/2016 against [redacted]  Your complaint was assigned ID [redacted]

The business has sent the Revdex.com a message regarding this complaint, and forwarding it for your review. The contents of this message are below or attached. Please respond within 7 calendar days or the complaint will be closed as assumed resolved. All responses will be copied to the company.

The text of your complaint may be publicly posted on the Revdex.com web site (Revdex.com reserves the right to not post in accordance with Revdex.com policy). Please do not include any personally identifiable information in describing the nature of your complaint. By submitting your complaint, you are representing that it is a truthful account of your experience with the business. Revdex.com may edit your complaint to protect privacy rights and to remove inappropriate language.

Regards, Conciliation & Engagement Specialist

Your Revdex.comMESSAGE FROM BUSINESS:In response to complaint submitted by Vince R[redacted]:
 
We are in receipt of your complaint against our company and hope to provide a resolution.  
 
Our company provides new mover services that are not currently available through the United States Postal Service. Included with our service, we help you with connecting your home utility services at your new address, research and find the best deals on home entertainment services available in your area, get cost-comparisons for home security alarm systems and video monitoring services, reduce the clutter of receiving unwanted junk mail at your new address, and even add you to the do-not-call list to help protect your privacy from receiving unwanted spam phone calls from telemarketers.
According to your complaint, you claim you assumed you were on the USPS authorized website and have requested a full refund from our company.  Our records indicate your order, placed on 8/8/2016, was cancelled per your request, on 8/10/2016 and the authorized hold to your account has been voided.  This will show up on your statement as a Voided Transaction, meaning no funds were withdrawn from your account.  We are happy to provide a transaction receipt upon your request.  
 
If you have any further questions or concerns, please don't hesitate to contact our customer service during business hours, Monday-Friday 8am-5pm and Saturdays 8am-1pm (Mountain Standard time) toll free at 1-888-481-9592.  
 
We hope this provides some clarification and apologize for any confusion this may have caused. 
 
We look forward to helping you resolve this issue.
 
Thank You,

Customer Servicehy here...
Revdex.com

[redacted] 

[redacted] 
Re: ID # [redacted] - Vince R[redacted]
Dear [redacted]:
Thank you for your cooperation in responding to the above consumer's complaint and for the opportunity to assist you with resolving their concerns. 
We notified Vince R[redacted] of your response and requested notification of whether or not a satisfactory resolution had been reached. Revdex.com has not heard back from the consumer.  Therefore, the complaint has been closed and will be included in your firm’s Revdex.com Business Review as: “Answered - Revdex.com has not heard back from the consumer as to their satisfaction with the business’s response.” 
The text of your response may be publicly posted on Revdex.com’s website.  Revdex.com reserves the right to not post in accordance with Revdex.com policy, and we may edit your response to protect privacy rights and to remove inappropriate language. In the event the consumer contacts Revdex.com again regarding this issue, we may reach out to you to review any new or additional information we've received from the consumer.  
We appreciate your cooperation in addressing this issue, and hope we can be of service to you in the future.
Sincerely,
Yesenia Villegas|Your Revdex.com
Revdex.com
Vince R[redacted] 
Re: ID # 11625398- Changemyaddress.org
Dear Vince R[redacted] ,
We have not received your response to confirm this complaint has been resolved. Therefore, this complaint has been closed and will appear in the company's Revdex.com Business Review as: “Answered- Revdex.com has not heard back from the consumer as to their satisfaction with the business's response.” 
Please know that Revdex.com is always available to discuss your case and review additional information. 
Sincerely,
Yesenia Villegas| 
Your Revdex.com
MESSAGE FROM BUSINESS:In response to complaint submitted by Vince R[redacted]
 
We are in receipt of your complaint against our company and hope to provide a resolution.  
 
Our company provides new mover services that are not currently available through the United States Postal Service. Included with our service, we help you with connecting your home utility services at your new address, research and find the best deals on home entertainment services available in your area, get cost-comparisons for home security alarm systems and video monitoring services, reduce the clutter of receiving unwanted junk mail at your new address, and even add you to the do-not-call list to help protect your privacy from receiving unwanted spam phone calls from telemarketers.
According to your complaint, you claim you assumed you were on the USPS authorized website and have requested a full refund from our company.  Our records indicate your order, placed on 8/8/2016, was cancelled per your request, on 8/10/2016 and the authorized hold to your account has been voided.  This will show up on your statement as a Voided Transaction, meaning no funds were withdrawn from your account.  We are happy to provide a transaction receipt upon your request.  
 
If you have any further questions or concerns, please don't hesitate to contact our customer service during business hours, Monday-Friday 8am-5pm and Saturdays 8am-1pm (Mountain Standard time) toll free at 1-888-481-9592.  
 
We hope this provides some clarification and apologize for any confusion this may have caused. 
 
We look forward to helping you resolve this issue.
 
Thank You,

Customer Servicehy here...

In response to complaint submitted by [redacted]):
 

font-size: small; font-family: arial, sans-serif;">We are in receipt of your complaint against our company and hope to provide a resolution.  
According to your complaint, you state our company advertises itself as the [redacted] and did not disclose charges to your credit card.  Our website states several times that we are privately owned and are not affiliated with any state or federal government agencies, including the United States Postal Service.  We also disclose our processing fee several times throughout our website.  We also have a Terms & Conditions box, which you must select to continue with your address change.  The Terms & Conditions also state our non-affiliation with the [redacted] as well as our processing fee. 
 
In researching your order you placed on 10/27/2016, your order was cancelled on 10/29/2016 and all charges are currently listed as a voided transaction.  
 
We hope this provides some clarification and apologize for any confusion this may have caused and look forward to helping you resolve this matter.
Thank You,
Sydnie A.
Customer Service