Changemyaddress.org

In response to complaint submitted by [redacted] M[redacted] ([redacted]):
 
font-size: small; font-family: arial, sans-serif;">We are in receipt of your complaint against our company and hope to provide a resolution.  
According to your complaint, you state our company advertises itself as the USPS and did not disclose charges to your credit card.  Our website states several times that we are privately owned and are not affiliated with any state or federal government agencies, including the United States Postal Service.  We also disclose our processing fee several times throughout our website.  We also have a Terms & Conditions box, which you must select to continue with your address change.  The Terms & Conditions also state our non-affiliation with the USPS as well as our processing fee. 
 
In researching your order you placed on 11/20/2016, your order was cancelled on 11/21/2016 and all charges are currently listed as a voided transaction.  
 
We hope this provides some clarification and apologize for any confusion this may have caused and look forward to helping you resolve this matter.
Thank You,
[redacted] A.
Customer Service

My daughter asked me to change her address online for her. I don't even know how I ended up on this site that imitates the Official USPS change of address website. I am fully aware that USPS charges $1 for an address change, and I was absolutely shocked to see a charge of $59.95 on my bank statement. I reviewed my email confirmation at that point and saw there was no charge listed at all. I NEVER in a million years would have agreed to pay almost $60 for what costs $1. I called for a refund and was offered a 50% discount, which is totally unacceptable. I finally agreed to $1.95, with $58 refunded back to my card. This is still almost 100% increase in what I thought I was paying at the official USPS site. I have yet to see if the money will actually be refunded back to my card and now I feel the need to cancel my card because this is obviously a scam.

Secondary response to complaint submitted by [redacted]):
As stated in our previous correspondence, we do apologize for you experience we our company.  After researching your order and having the customer service call center research your call, it was determined you spoke with Asha F. (Not Sydnie) on October 4th., who immediately canceled your order and voided any/all charges to your account.  For quality assurance, we do keep records of all calls.  With that in mind, it was also determined our customer service representative did indeed follow protocol, and did cancel and void your transaction per your request.  
Our website clearly states our services as well as our service charges, several times throughout our site.  We have also clearly indicated we are a privately owned company and are in no way affiliated with any state or federal government agency, including the United States Postal Service.  We also indicate, should you wish to submit an address change elsewhere, government forms may be obtained at USPS facilities at no charge. To provide further affirmation of our services and charges, we include a Terms and Conditions box, which you must accept before proceeding with your address change. We do not have the ability to link, or otherwise traffic users from the United States Postal Services website, to our website.  
We take our customer's satisfaction with great importance, and your order was successfully cancelled, and any charges to your account were voided.  Again, we apologize for any confusion this may have caused, and hope this provides a final resolution, as your requests have been fulfilled.  
 
If you have further questions or concerns, please don't hesitate to contact our customer service during business hours, Monday-Friday 8am-5pm and Saturdays 8am-1pm (Mountain Standard time) toll free at [redacted]  
Thank You, 
Sydnie A. 
Customer Service

In response to complaint submitted by [redacted] ([redacted]):
 
font-size: small; font-family: arial, sans-serif;">We are in receipt of your complaint against our company and hope to provide a resolution.  
 
Our website clearly states our services as well as our service charges, several times throughout our site.  We have also clearly indicated we are a privately owned company and are in no way affiliated with any state or federal government agency, including the United States Postal Service.  We also indicate, should you wish to submit an address change elsewhere, government forms may be obtained at USPS facilities at no charge. To provide further affirmation of our services and charges, we include a Terms and Conditions box, which you must accept before proceeding with your address change. 
After researching your order with us, placed on 12/01/2016, we found your Address Change request was submitted by us and fulfilled by the USPS. Your satisfaction is of utmost importance, and because you were not fully satisfied with our services, I have fully refunded the charge of $49.95 to the account used when placing your order and cancelled your order for our services.   
 
If you have any further questions or concerns, please don't hesitate to contact our customer service during our business hours, Monday-Friday 8am-5pm and Saturdays 8am-1pm (Mountain Standard time) toll free at ###-###-####.  
 
We hope this provides some clarification and apologize for any confusion this may have caused. 
 
We look forward to helping you resolve this issue.

In response to complaint submitted by Vicky S[redacted]):
 
small; font-family: arial, sans-serif;">We are in receipt of your complaint against our company and hope to provide a resolution.  
 
Your complaint states an advertising issue with our website.  Our website clearly states our services as well as our service charges, several times throughout our site.  We have also clearly indicated we are a privately owned company and are in no way affiliated with any state or federal government agency, including the United States Postal Service.  We also indicate, should you wish to submit an address change elsewhere, government forms may be obtained at USPS facilities at no charge. To provide further affirmation of our services and charges, we include a Terms and Conditions box, which you must accept before proceeding with your address change. 
 
In researching your order, it appears the you submitted two requests for our services.  The first order was placed on 10/27/2016, and the second order was placed on 10/28/2016.  Both orders had payment captured on 11/1/2016.  As stated on our website, if you are not completely satisfied with our services, we offer a full refund within 60 days of purchase by contacting our customer service during our business hours, Monday-Friday 8am-5pm and Saturdays 8am-1pm (Mountain Standard time) toll free at ###-###-####.  No attempts were made to contact our customer service department, however, because you are not fully satisfied with our services, I have cancelled both of your orders, and have fully refunded the two charges of $59.95, for a total refund of $119.90 to the account used when ordering.  
 
We hope this provides some clarification and apologize for any confusion this may have caused. 
 
We look forward to helping you resolve this issue.
 
Thank You,
Sydnie A.
Customer Service

In response to complaint submitted by [redacted] (11825173):
 
font-size: small; font-family: arial, sans-serif;">We are in receipt of your complaint against our company and hope to provide a resolution.  
According to your complaint, you state our company advertises itself as the USPS and did not disclose charges to your credit card.  Our website states several times that we are privately owned and are not affiliated with any state or federal government agencies, including the United States Postal Service.  We also disclose our processing fee several times throughout our website.  We also have a Terms & Conditions box, which you must select to continue with your address change.  The Terms & Conditions also state our non-affiliation with the USPS as well as our processing fee. 
 
In researching your order you placed on 10/31/2016, you contacted our customer service department and agreed to a 50% refund on 11/14/2016, as well as a second refund on 11/14/2016 of $28.02, leaving a charge of $1.95 to your account.  Due to your dissatisfaction with our services, I have fully refunded the remaining charge of $1.95 to your account, as well as cancelling the order for our services. 
We hope this provides some clarification and apologize for any confusion this may have caused and look forward to helping you resolve this matter.
Thank You,
Sydnie A.
Customer Service

In response to complaint submitted by [redacted] ([redacted]):
 
font-size: small; font-family: arial, sans-serif;">We are in receipt of your complaint against our company and hope to provide a resolution.  
According to your complaint, you state our company advertises itself as the [redacted] and did not disclose charges to your credit card.  Our website states several times that we are privately owned and are not affiliated with any state or federal government agencies, including the United States Postal Service.  We also disclose our processing fee several times throughout our website.  We also have a Terms & Conditions box, which you must select to continue with your address change.  The Terms & Conditions also state our non-affiliation with the [redacted] as well as our processing fee. 
 
Our customer satisfaction is of utmost importance and we are sorry to hear about your experience with us.  In researching your order you placed on October 3rd, 2016, your order was cancelled on October 4th, 2016 per your request and all charges are currently listed as a voided transaction.
We hope this provides some clarification and apologize for any confusion this may have caused and look forward to helping you resolve this matter.
Thank You,
Sydnie A.
Customer Service

In response to complaint submitted by [redacted] (1[redacted]):
 
font-size: small; font-family: arial, sans-serif;">We are in receipt of your complaint against our company and hope to provide a resolution.  
 
Our website clearly states our services as well as our service charges, several times throughout our site.  We have also clearly indicated we are a privately owned company and are in no way affiliated with any state or federal government agency, including the United States Postal Service.  We also indicate, should you wish to submit an address change elsewhere, government forms may be obtained at USPS facilities at no charge. To provide further affirmation of our services and charges, we include a Terms and Conditions box, which you must accept before proceeding with your address change. 
After researching your order with us, placed on September 27th, 2016, we found your Address Change request was submitted by us and fulfilled by the USPS.  Per your request, our customer service representative refunded $50.00, with a remaining charge of $9.95 to process your address change.  Your satisfaction is of utmost importance, and because you were not fully satisfied with our services, I have cancelled your order with us and fully refunded the remaining charge of $9.95 to the account used when placing your order.  An email receipt of the refunded transaction will be sent to the email used when placing the order.  
 
If you have any further questions or concerns, please don't hesitate to contact our customer service during our business hours, Monday-Friday 8am-5pm and Saturdays 8am-1pm (Mountain Standard time) toll free at [redacted]  
 
We hope this provides some clarification and apologize for any confusion this may have caused. 
 
We look forward to helping you resolve this issue.
 
Thank You,
Sydnie A.
Customer Service

On May 2, 2016 I attempted to make an address change with the USPS. I was anticipating a $1.00 charge for this service, and gave them my credit card number. I have done this seasonally several times in the past with no issues. This time our mail was not forwarded and we contacted USPS. new were informed that they did not receive our forwarding request until today, (5/11/16), nine days after we requested the change, They also informed us that the request was not made by us. but by changemyaddress.org. USPS indicated that they were going to start and investigation. We checked our credit card statement and found a charge for $49.50. I have no idea how I was linked to this website but find it incredible that they took 9 days to process my request and charged this amount. We filed a complaint with our credit card company for dispute resolution. In the meantime we've had no mail for 10 days.

In response to complaint submitted by [redacted] (11605602):
rgb(255, 255, 255);"> 
We are in receipt of your complaint against our company and hope to provide a resolution.  
 
Our company provides new mover services that are not currently available through the United States Postal Service. Included with our service, we help you with connecting your home utility services at your new address, research and find the best deals on home entertainment services available in your area, get cost-comparisons for home security alarm systems and video monitoring services, reduce the clutter of receiving unwanted junk mail at your new address, and even add you to the do-not-call list to help protect your privacy from receiving unwanted spam phone calls from telemarketers.
As stated on our website, if you are not completely satisfied with our services, we offer a full refund within 60 days of purchase by contacting our customer service during our business hours, Monday-Friday 8am-5pm and Saturdays 8am-1pm (Mountain Standard time) toll free at ###-###-####.  
We do not have any record of attempted contact via phone or email.  If you wish to have your order cancelled, we will be more than happy to assist you by contacting our customer service representatives during business hours.
 
We hope this provides some clarification and apologize for any confusion this may have caused. 
 
We look forward to helping you resolve this issue.
 
Thank You,
Sydnie A.
Customer Service

Negative Experience, Be ware- Imitates Official USPS change of address website with hidden disclaimers. Charged me $60 for my intended purpose of only using it to change my address which would have been a free service had it been the USPS Government page that I thought I was on. Call and request a full refund (they will try to offer you partial refunds 3 times, refuse them)

In response to complaint submitted by Michael C[redacted]:
 
We are in receipt of your complaint against our company and hope to provide a resolution.  
According to your complaint, you state our company advertises itself as the USPS and did not disclose charges to your credit card.  Our website states several times that we are privately owned and are not affiliated with any state or federal government agencies, including the United States Postal Service.  We also disclose our processing fee several times throughout our website.  We also have a Terms & Conditions box, which you must select to continue with your address change.  The Terms & Conditions also state our non-affiliation with the USPS as well as our processing fee. 
 
As stated on our website, if you are not completely satisfied with our services, we offer a full refund within 60 days of purchase by contacting our customer service during our business hours, Monday-Friday 8am-5pm and Saturdays 8am-1pm (Mountain Standard time) toll free at 1-888-481-9592.  
In researching your order you placed on 8/17/2016, your order was cancelled on 8/18/2016 per your request and all charges are currently listed as a voided transaction.  
 
We hope this provides some clarification and apologize for any confusion this may have caused and look forward to helping you resolve this matter.
Thank You,
[redacted]
Customer Service
Revdex.comMichael C[redacted]
[redacted]
[redacted]
RE: Complaint ID #  [redacted]
Dear Michael C[redacted]
  
This message is in regard to your complaint submitted on 8/18/2016 against Changemyaddress.org.  Your complaint was assigned ID [redacted]
The business has sent the Revdex.com a message regarding this complaint, and forwarding it for your review. The contents of this message are below or attached. Please respond within 7 calendar days or the complaint will be closed as assumed resolved. All responses will be copied to the company.
The text of your complaint may be publicly posted on the Revdex.com web site (Revdex.com reserves the right to not post in accordance with Revdex.com policy). Please do not include any personally identifiable information in describing the nature of your complaint. By submitting your complaint, you are representing that it is a truthful account of your experience with the business. Revdex.com may edit your complaint to protect privacy rights and to remove inappropriate language.
Regards, Conciliation & Engagement Specialist
Your Revdex.comMESSAGE FROM BUSINESS:
In response to complaint submitted by Michael C[redacted]
 
We are in receipt of your complaint against our company and hope to provide a resolution.  
According to your complaint, you state our company advertises itself as the USPS and did not disclose charges to your credit card.  Our website states several times that we are privately owned and are not affiliated with any state or federal government agencies, including the United States Postal Service.  We also disclose our processing fee several times throughout our website.  We also have a Terms & Conditions box, which you must select to continue with your address change.  The Terms & Conditions also state our non-affiliation with the USPS as well as our processing fee. 
 
As stated on our website, if you are not completely satisfied with our services, we offer a full refund within 60 days of purchase by contacting our customer service during our business hours, Monday-Friday 8am-5pm and Saturdays 8am-1pm (Mountain Standard time) toll free at 1-888-481-9592.  
In researching your order you placed on 8/17/2016, your order was cancelled on 8/18/2016 per your request and all charges are currently listed as a voided transaction.  
 
We hope this provides some clarification and apologize for any confusion this may have caused and look forward to helping you resolve this matter.
Thank You,
[redacted]
Customer Service
Revdex.com
[redacted] 
[redacted]
[redacted] 
Re: ID # [redacted] - Michael C[redacted]
Dear [redacted]
Thank you for your cooperation in responding to the above consumer's complaint and for the opportunity to assist you with resolving their concerns. 
We notified Michael C[redacted] of your response and requested notification of whether or not a satisfactory resolution had been reached. Revdex.com has not heard back from the consumer.  Therefore, the complaint has been closed and will be included in your firm’s Revdex.com Business Review as: “Answered - Revdex.com has not heard back from the consumer as to their satisfaction with the business’s response.” 
The text of your response may be publicly posted on Revdex.com’s website.  Revdex.com reserves the right to not post in accordance with Revdex.com policy, and we may edit your response to protect privacy rights and to remove inappropriate language. In the event the consumer contacts Revdex.com again regarding this issue, we may reach out to you to review any new or additional information we've received from the consumer.  
We appreciate your cooperation in addressing this issue, and hope we can be of service to you in the future.
Sincerely,
Yesenia Villegas|Your Revdex.com
Revdex.com
Michael C[redacted]
[redacted]
[redacted] 
Re: ID # [redacted]
Dear Michael C[redacted] ,
We have not received your response to confirm this complaint has been resolved. Therefore, this complaint has been closed and will appear in the company's Revdex.com Business Review as: “Answered- Revdex.com has not heard back from the consumer as to their satisfaction with the business's response.” 
Please know that Revdex.com is always available to discuss your case and review additional information. 
Sincerely,
Yesenia Villegas| 
Your Revdex.com
MESSAGE FROM BUSINESS:In response to complaint submitted by Michael C[redacted] ([redacted]):
 
We are in receipt of your complaint against our company and hope to provide a resolution.  
According to your complaint, you state our company advertises itself as the USPS and did not disclose charges to your credit card.  Our website states several times that we are privately owned and are not affiliated with any state or federal government agencies, including the United States Postal Service.  We also disclose our processing fee several times throughout our website.  We also have a Terms & Conditions box, which you must select to continue with your address change.  The Terms & Conditions also state our non-affiliation with the USPS as well as our processing fee. 
 
As stated on our website, if you are not completely satisfied with our services, we offer a full refund within 60 days of purchase by contacting our customer service during our business hours, Monday-Friday 8am-5pm and Saturdays 8am-1pm (Mountain Standard time) toll free at 1-888-481-9592.  
In researching your order you placed on 8/17/2016, your order was cancelled on 8/18/2016 per your request and all charges are currently listed as a voided transaction.  
 
We hope this provides some clarification and apologize for any confusion this may have caused and look forward to helping you resolve this matter.
Thank You,
[redacted].
Customer Service

We do apologize for the unpleasant experience you had with our company.  As stated in our previous correspondence, We clearly state the charges for our services, several times on our site, most noticeably at the top of the page as a red bullet point.  We continually list our service charge as well as our non-affiliation with any government entities throughout our site and ensure the customer is aware of these charges and services by adding a Terms & Agreements box, which must be selected in order to proceed with the Address Change Service. You will find a link to our website below, which will details our services, and charges for those services.  
We apologize for any confusion this may have caused, and hope to find a resolution.  
https://changemyaddress.org/
Best Regards,
Sydnie A.
Customer Service.

In response to complaint submitted by [redacted] (1[redacted]):
 

font-size: small; font-family: arial, sans-serif;">We are in receipt of your complaint against our company and hope to provide a resolution.  
 
Our website clearly states our services as well as our service charges, several times throughout our site.  We have also clearly indicated we are a privately owned company and are in no way affiliated with any state or federal government agency, including the United States Postal Service.  We also indicate, should you wish to submit an address change elsewhere, government forms may be obtained at USPS facilities at no charge. To provide further affirmation of our services and charges, we include a Terms and Conditions box, which you must accept before proceeding with your address change. 
After researching your order with us, placed on September 27th, 2016, we found your Address Change request was submitted by us and fulfilled by the USPS.  Per your request, our customer service representative refunded $50.00, with a remaining charge of $9.95 to process your address change.  Your satisfaction is of utmost importance, and because you were not fully satisfied with our services, I have cancelled your order with us and fully refunded the remaining charge of $9.95 to the account used when placing your order.  An email receipt of the refunded transaction will be sent to the email used when placing the order.  
 
If you have any further questions or concerns, please don't hesitate to contact our customer service during our business hours, Monday-Friday 8am-5pm and Saturdays 8am-1pm (Mountain Standard time) toll free at [redacted]  
 
We hope this provides some clarification and apologize for any confusion this may have caused. 
 
We look forward to helping you resolve this issue.
 
Thank You,
Sydnie A.
Customer Service

Negative Experience, Be ware- Imitates Official USPS change of address website with hidden disclaimers. Charged me $60 for my intended purpose of only using it to change my address which would have been a free service had it been the USPS Government page that I thought I was on. Call and request a full refund (they will try to offer you partial refunds 3 times, refuse them)

In response to complaint submitted by Erin B[redacted]:
 

font-size: small; font-family: arial, sans-serif;">We are in receipt of your complaint against our company and hope to provide a resolution.  
 
Our company provides new mover services that are not currently available through the United States Postal Service. Included with our service, we help you with connecting your home utility services at your new address, research and find the best deals on home entertainment services available in your area, get cost-comparisons for home security alarm systems and video monitoring services, reduce the clutter of receiving unwanted junk mail at your new address, and even add you to the do-not-call list to help protect your privacy from receiving unwanted spam phone calls from telemarketers.
According to your complaint, you're requesting a full refund of $39.95.  After extensive research, we are not able to locate an order placed with our company.  We provide a confirmation number via email when your order is placed.  Our service charge amount is different from the amount you were charged.  There are no transactions under your name, address, email, service charge, or date of order.  It appears you have placed your order with another company, and we suggest contacting the company you placed your order with to resolve your issue.  
If you would like to change your address with our company, you can contact our customer service department during our business hours, Monday-Friday 8am-5pm and Saturdays 8am-1pm (Mountain Standard time) toll free at 1-888-481-9592.  
 
We hope this provides some clarification and apologize for any confusion. 
 
We look forward to helping you in the future.
 
Thank You,

Customer Service

In response to complaint submitted by Michael C[redacted]:
 
We are in receipt of your complaint against our company and hope to provide a resolution.  
According to your complaint, you state our company advertises itself as the USPS and did not disclose charges to your credit card.  Our website states several times that we are privately owned and are not affiliated with any state or federal government agencies, including the United States Postal Service.  We also disclose our processing fee several times throughout our website.  We also have a Terms & Conditions box, which you must select to continue with your address change.  The Terms & Conditions also state our non-affiliation with the USPS as well as our processing fee. 
 
As stated on our website, if you are not completely satisfied with our services, we offer a full refund within 60 days of purchase by contacting our customer service during our business hours, Monday-Friday 8am-5pm and Saturdays 8am-1pm (Mountain Standard time) toll free at 1-888-481-9592.  
In researching your order you placed on 8/17/2016, your order was cancelled on 8/18/2016 per your request and all charges are currently listed as a voided transaction.  
 
We hope this provides some clarification and apologize for any confusion this may have caused and look forward to helping you resolve this matter.
Thank You,

Customer Service
Revdex.comMichael C[redacted]

RE: Complaint ID #  [redacted]

Dear Michael C[redacted]

  

This message is in regard to your complaint submitted on 8/18/2016 against Changemyaddress.org.  Your complaint was assigned ID [redacted]

The business has sent the Revdex.com a message regarding this complaint, and forwarding it for your review. The contents of this message are below or attached. Please respond within 7 calendar days or the complaint will be closed as assumed resolved. All responses will be copied to the company.

The text of your complaint may be publicly posted on the Revdex.com web site (Revdex.com reserves the right to not post in accordance with Revdex.com policy). Please do not include any personally identifiable information in describing the nature of your complaint. By submitting your complaint, you are representing that it is a truthful account of your experience with the business. Revdex.com may edit your complaint to protect privacy rights and to remove inappropriate language.

Regards, Conciliation & Engagement Specialist

Your Revdex.comMESSAGE FROM BUSINESS:
In response to complaint submitted by Michael C[redacted]
 
We are in receipt of your complaint against our company and hope to provide a resolution.  
According to your complaint, you state our company advertises itself as the USPS and did not disclose charges to your credit card.  Our website states several times that we are privately owned and are not affiliated with any state or federal government agencies, including the United States Postal Service.  We also disclose our processing fee several times throughout our website.  We also have a Terms & Conditions box, which you must select to continue with your address change.  The Terms & Conditions also state our non-affiliation with the USPS as well as our processing fee. 
 
As stated on our website, if you are not completely satisfied with our services, we offer a full refund within 60 days of purchase by contacting our customer service during our business hours, Monday-Friday 8am-5pm and Saturdays 8am-1pm (Mountain Standard time) toll free at 1-888-481-9592.  
In researching your order you placed on 8/17/2016, your order was cancelled on 8/18/2016 per your request and all charges are currently listed as a voided transaction.  
 
We hope this provides some clarification and apologize for any confusion this may have caused and look forward to helping you resolve this matter.
Thank You,

Customer Service
Revdex.com
[redacted] 

[redacted] 
Re: ID # [redacted] - Michael C[redacted]
Dear [redacted]
Thank you for your cooperation in responding to the above consumer's complaint and for the opportunity to assist you with resolving their concerns. 
We notified Michael C[redacted] of your response and requested notification of whether or not a satisfactory resolution had been reached. Revdex.com has not heard back from the consumer.  Therefore, the complaint has been closed and will be included in your firm’s Revdex.com Business Review as: “Answered - Revdex.com has not heard back from the consumer as to their satisfaction with the business’s response.” 
The text of your response may be publicly posted on Revdex.com’s website.  Revdex.com reserves the right to not post in accordance with Revdex.com policy, and we may edit your response to protect privacy rights and to remove inappropriate language. In the event the consumer contacts Revdex.com again regarding this issue, we may reach out to you to review any new or additional information we've received from the consumer.  
We appreciate your cooperation in addressing this issue, and hope we can be of service to you in the future.
Sincerely,
Yesenia Villegas|Your Revdex.com
Revdex.com
Michael C[redacted] 
Re: ID # [redacted]
Dear Michael C[redacted] ,
We have not received your response to confirm this complaint has been resolved. Therefore, this complaint has been closed and will appear in the company's Revdex.com Business Review as: “Answered- Revdex.com has not heard back from the consumer as to their satisfaction with the business's response.” 
Please know that Revdex.com is always available to discuss your case and review additional information. 
Sincerely,
Yesenia Villegas| 
Your Revdex.com
MESSAGE FROM BUSINESS:In response to complaint submitted by Michael C[redacted]):
 
We are in receipt of your complaint against our company and hope to provide a resolution.  
According to your complaint, you state our company advertises itself as the USPS and did not disclose charges to your credit card.  Our website states several times that we are privately owned and are not affiliated with any state or federal government agencies, including the United States Postal Service.  We also disclose our processing fee several times throughout our website.  We also have a Terms & Conditions box, which you must select to continue with your address change.  The Terms & Conditions also state our non-affiliation with the USPS as well as our processing fee. 
 
As stated on our website, if you are not completely satisfied with our services, we offer a full refund within 60 days of purchase by contacting our customer service during our business hours, Monday-Friday 8am-5pm and Saturdays 8am-1pm (Mountain Standard time) toll free at 1-888-481-9592.  
In researching your order you placed on 8/17/2016, your order was cancelled on 8/18/2016 per your request and all charges are currently listed as a voided transaction.  
 
We hope this provides some clarification and apologize for any confusion this may have caused and look forward to helping you resolve this matter.
Thank You,
[redacted].
Customer Service

In response to complaint submitted by [redacted]):
 

font-size: small; font-family: arial, sans-serif;">We are in receipt of your complaint against our company and hope to provide a resolution.  
According to your complaint, you state our company advertises itself as the [redacted] and did not disclose charges to your credit card.  Our website states several times that we are privately owned and are not affiliated with any state or federal government agencies, including the United States Postal Service.  We also disclose our processing fee several times throughout our website.  We also have a Terms & Conditions box, which you must select to continue with your address change.  The Terms & Conditions also state our non-affiliation with the [redacted] as well as our processing fee. 
 
Our customer satisfaction is of utmost importance and we are sorry to hear about your experience with us.  In researching your order you placed on October 3rd, 2016, your order was cancelled on October 4th, 2016 per your request and all charges are currently listed as a voided transaction.
We hope this provides some clarification and apologize for any confusion this may have caused and look forward to helping you resolve this matter.
Thank You,
Sydnie A.
Customer Service

This is not true.  I didn't go to this website but started at [redacted] and this fraud company is somehow linked into to get you to switch over to their website.  [redacted] is totally aware of this scam and told me they get calls all the time about the same company and they don't know how they are linked. I never went to this fraud site and when I checked out it does not give you a price to review before purchasing.   I knew how much the post office was so didn't worry about.   Who is dumb enough to pay $59.99 for an address change.    Total scam it's all over the Internet now I have researched it.
Also Sydnie is who I spoke with and is the most rude person I have ever experienced in a business and I told her that.   So customer service satisfaction and she hung up on me once and I called her back.   Before the end of the conversation to be completely refunded I asked to speak to her supervisor to report her but sag said he was not there.   She was screaming "I do not r care" repeated as I told her I would be reporting this to Revdex.com.

On May 2, 2016 I attempted to make an address change with the USPS. I was anticipating a $1.00 charge for this service, and gave them my credit card number. I have done this seasonally several times in the past with no issues. This time our mail was not forwarded and we contacted USPS. new were informed that they did not receive our forwarding request until today, (5/11/16), nine days after we requested the change, They also informed us that the request was not made by us. but by changemyaddress.org. USPS indicated that they were going to start and investigation. We checked our credit card statement and found a charge for $49.50. I have no idea how I was linked to this website but find it incredible that they took 9 days to process my request and charged this amount. We filed a complaint with our credit card company for dispute resolution. In the meantime we've had no mail for 10 days.