Charter Spectrum

I talked to Mr*** on 10/3/and my services were reconnected during this phone callI receive an apology for his employees and that he had not checked his messagesWe came to a mutual agreement I paid $on 10/3/and on 10/I pay and my account is balanced

October 4, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO *** phone *** fax www.Revdex.com.org/stlouis RE: MO Revdex.com *** ***
Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr*** S *** involving a billing concern. Charter’s records reflect that Mr*** currently has the best available billing rate for his subscribed servicesNo changes were made to Mr***’s account A Charter representative contacted Mr*** on September 27, and discussed the above informationThe representative provided Charter’s direct contact information to Mr*** for future reference Regards, Corporate Escalations Charter Communications

Complaint: ***
I am rejecting this response because:After being told by several of Charter's employees that we would be credited for half of the construction fees if our new neighbors connected within a year the supervisors we have spoken to still will not stand behind that We have given the dates/employee names etc of the conversations that were recorded and they still will not honor what we were told because we don't have it in writing Very disappointed in the customer service of this company and have decided not to use their TV programming and may cancel home phone and internet services if this issue is not resolved We have hot spots on our cell phones that we can use for internet and *** has wonderful customer service.
Sincerely,
*** ***

They did come out and looked at things however, the tech that was here said they would return, but did not.I tried to make a phone call today and could not make the phone call.The TV is cutting out words, goes blank, stops or freezes and still is pixellingThey claimed they were going to run a new line, but that decision changed. When the moved the modem it did not fix the problem

Complaint: ***
I am rejecting this response because:As a long term Time Warner/Charter customer, there is no reason they would not know we were not eligible Multiple discussion with the sales teams, NO existing client may receive these advertised specials OUR SOLUTION WILL BE TO SEEK OTHER PROVIDER OF SERVICE
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

September 20, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO *** phone *** fax www.Revdex.com.org/stlouis RE: MO Revdex.com *** ***
Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr*** *** involving a billing concern. Charter records reflect that Mr*** was provided correct information regarding Charter’s Day Money Back Guarantee when he added TV services to his account. Charter confirmed Mr*** was quoted the correct price for remaining Internet services and that the remaining balance is valid A Charter representative contacted Mr*** on September 19, and discussed the above informationThe representative provided Charter’s direct contact information to Mr*** for future reference Regards, Corporate Escalations Charter Communications Tell us why here

September 28, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO *** phone *** fax www.Revdex.com.org/stlouis RE: MO Revdex.com *** ***
Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms*** *** involving a service concern. Charter’s records reflect that a service visit was performed to investigate Ms***’s concernCharter was able to identify the issue and correct itMs***’s service is now working properlyA credit was applied to Ms***’s account for her service interruption A Charter representative contacted Ms*** on September 28, 2017and discussed the above informationThe representative provided Charter’s direct contact information to Ms*** for future reference Regards, Corporate Escalations Charter Communications Tell us why here

Complaint: ***I am rejecting this response because:I contacted Charter to bring to their attention that I pulled my credit report, not that I had received a collections letterI don't reside at, nor do I have any ties to the service address this account was under. The Charter representative that I spoke with read off several (possibly 9) different names associated with my social security number, none of which were mine. I am bringing to the attention of the Revdex.com that Charter operates with unethical business practicesA simple soft check with any credit bureau would have showed that none of the names used to establish the account matched the social security number providedI would like Charter Communications to rectify their error by closing the account/s, reverse any and all charges and notify the three reporting agencies of their gross negligenceThis is an issue of corrupt practices and procedural issues within the organizationI called and spoke with a man by the named of Jonah who said that he would mail me an identity theft packet, I have not received the packetThis is only to further allow them to investigate, however I am saying that this is unethical to begin with and should not be my responsibility to fixPlease intervene as this is directly related to procedural issues within Charter Communications
Sincerely,
*** M***

March 21, *** *** ***
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*** RE: MO Revdex.com *** *** Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr*** *** involving a service concern. Charter records indicate on March 13, 2018, a Charter technician was dispatched to Mr***’s residence and replaced the outside and all of the inside wiring. The technician confirmed that the repairs appeared to have resolved Mr***’s service issues A Charter representative contacted Mr*** on March 13, and discussed the above informationThe representative provided Charter’s direct contact information to Mr*** for future reference Regards, Corporate Escalations Charter Communications Thank you,

I am years old and I have tried to have Internet but I had a very bad experience with Time Warner Cable They charged me for installation first then charged for services I never got And was billed for them I called several time and promised cable, Internet & telephone for one amount and I was billed different and services never started I had internet box that was stolen out of my home by other company

Professional, courteous and punctualWould recommend fully Took down a large tree and stumpLeft our yard looking like there was never a tree thereThanks Gary *** in Tiffin

Complaint: ***
I am rejecting this response because: This entire matter arose because *** (Sales DeptIn NC) gave me the wrong informationShe was deceptive by telling me that she could have installers at my residence the next day, IF I paid my billAfter immediately paying my $bill, she then changed her promise and told Me I couldn't get serviceI had to contact management to get something done. Due to the timelines of the cable dig/installation, there is now an issue with my billI seem to have been billed continuously for a service I did not receive until midday on Feb1, Someone at Charter/Spectrum needs to adjust my bill, including the new lower fee that I was offered on FebDetails should be in their computer systemAfter the adjustment, they also need to confirm that their system shows that my old equipment (DVR and 2HD boxes) was returned to the installersI now have new equipment: DVR and 1HD boxMy bill needs to be adjusted as such.
Sincerely,
*** ***

March 14, *
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*** RE: MO Revdex.com *** ***
Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms*** *** involving a service concern. Charter records indicate a field representative spoke with Ms*** on March 08, about the voice service issuesOn March 8, a maintenance technician went out to work on the system problemCharter followed up with the Ms*** on March 8, and confirmed that her services were working properly, but as a folla technician was scheduled to go out March 13th with a test headset as Ms*** thought it might be her headset creating the issue A Charter representative contacted Ms*** on March 12, and discussed the above informationThe representative provided Charter’s direct contact information to Ms*** for future reference Regards, Corporate Escalations Charter Communications

Complaint: ***
I am rejecting this response because: I received no such calls on so many datesMy husband can be reached at *** ***If *** *** doesn't pick up, please leave a message and he will return your call ASAP
Sincerely,
*** ***

September 24, 2017 Revdex.com Serving Eastern Missouri and Southern IllinoisAttn: Dispute ResolutionNBroadway Ste2060StLouis, MO 63102*** phone*** faxwww.Revdex.com.org/stlouis RE: MO Revdex.com *** *** Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms*** *** involving a billing concern. Charter records reflect that Ms*** was not correctly informed the fee with making a payment with a Charter representative. Charter applied a credit to Ms***’s account. A Charter representative contacted Ms*** on September 21, and discussed the above informationThe representative provided Charter’s direct contact information to Ms*** for future reference. Regards, Corporate EscalationsCharter Communications

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
I reject this response because although Charter did call me repeatedly until we connected to let me know that the plan I had requested didn't exist and that *** was going to receive or had received additional training, my main issue wasn't resolvedI still have the same need that I had at the beginning of April when I started contacting this company and this is the fact that I need a phone line, and that I need pricing to see what I can get with phone and internet The gentleman that I spoke with the last time asked me if I was ok with what they had told me in terms of training *** and in terms of the fact that they don't have a plan in my price range with mbs of data and a phone line, and I told him yes, but I also told him that I needed to talk to someone to go over plan options so I can get the phone lineHe told me that he was in the call center and he didn't work with plans, but that he would have someone call me back to go over my options Ever since that conversation I have not been contacted back; at this point I feel that they made an effort of calling me repeatedly after I made the complaint just so that they could answer to the Revdex.com, but after they got me on the phone and got me to say that yes I was ok with the fact that they worked with ***, they forgot to meet my needs as a customer
Sincerely,
*** ***

August 13, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO *** phone *** fax www.Revdex.com.org/stlouis RE: MO Revdex.com *** *** Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr*** *** involving a damage claim concern. Charter records reflect that Mr*** has yet to have the computer checked for repairs. Charter advised Mr*** we will review the damage claim once the computer has been looked at by a verified service shop A Charter representative contacted Mr*** on August 9, and discussed the above informationThe representative provided Charter’s direct contact information to Mr*** for future reference Regards, Corporate Escalations Charter Communications