Charter Spectrum

September 25, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a billing concern.    Charter records reflect that the account has been corrected and now reflects a zero balance. All credit bureaus were notified to recall the debt which will take 30 days to clear Ms. [redacted]’s credit report.  A withdrawal letter was mailed to Ms. [redacted] address.   A Charter representative spoke with Ms. [redacted] on September 22, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted]  for future reference.     Regards,   Corporate Escalations Charter Communications

June 14, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                 Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a billing concern.    Charter would need to speak with Ms. [redacted] directly to address her concern.   A Charter representative attempted to contact Ms. [redacted] on June 7, June 8, June 9, June 12, June 13, and June 14, 2017 using the contact telephone number and e-mail address that Charter has on file.  Charter was unsuccessful in these contact attempts to reach Ms. [redacted].  On June 14, 2017, Charter mailed Ms. [redacted] a letter with Charter’s direct contact information.  It is Charter’s recommendation that Ms. [redacted] contacts Charter directly to expedite a resolution.   Regards,   [redacted] Director – Corporate Escalations Charter Communications

July 13, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] St. Louis, MO  63143 [redacted] (facsimile) stlouis.Revdex.com.org   RE:  MO Revdex.com [redacted]...

                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a billing concern.    Charter records reflect on July 12, 2017, a Charter representative contacted Mr. [redacted] and advised he currently had the lowest prices available for his level of service.   Mr. [redacted] was also advised that he would not receive a refund for the difference between his promotional price and current price he has paid over the last four months.      A Charter representative contacted Mr. [redacted] on July 12, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations Charter Communications

Complaint: [redacted]Thanks for your note. I have been in frequent contact with Charter concerning this complaint and we are continuing to communicate to try to resolve our differences. I have been told that a credit will be put onto my account next month, but I do not yet have a paper confirmation of that credit and do not want this complaint with Revdex.com to be closed until I see something in writing. I also will want to compute whether the credit is correct based on my computations after I see something in writing.We also remain in communication about the charges on my monthly bill. The latest information I have is that the bill will be higher than what two different Charter/Spectrum representatives quoted me on the telephone. I would not be satisfied with that resolution.I am hopeful still that we can reach a resolution that both parties are happy with and [redacted] has been responsive to me. His work schedule and my busy life are not always matching up to talk and he seems reluctant to communicate by email for some reason, so the resolution has been a little slow in coming but we are still working toward it.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

August 9, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a service concern.    Charter records reflect that a member of Charter’s Technical Team visited Mr. [redacted]’s residence and completed the necessary work to assist in resolving the reported service issue. Charter applied an adjustment to Mr. [redacted]’s account.     A Charter representative contacted Mr. [redacted] on August 7, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations Charter Communications Tell us why here...

January 19, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] St. Louis, MO  63143 [redacted] (facsimile) stlouis.Revdex.com.org   RE:  MO Revdex.com [redacted]   Dear Dispute Resolution:...

  This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a billing concern.   In her concerns, Ms. [redacted] states that she contacted Charter to obtain an extension with the payment and Charter was unwilling to provide the appropriate support.  Ms. [redacted] states that Charter’s service has been subpar and the billing continues to increase with the only new discount offer available is to disconnect service and reapply.    Charter’s records reflect that Ms. [redacted]’s services remains the same including the discount on her monthly rate.  On January 10, 2016, Charter applied an adjustment for the degraded services reported.   A Charter representative attempted to contact Ms. [redacted] on January 12, January 17, January 18 and January 19, 2016.  Messages were left on each occasion with direct contact information.  It is Charter’s recommendation that Ms. [redacted] contact Charter directly at [redacted] if she has any further issues.   Regards,   [redacted] Director – Corporate Escalations

August 3, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a billing concern.    Charter records reflect that on July 26, 2017, a member of Charter’s Technical Team visited Mr. [redacted]’s residence and completed the necessary work to assist with resolving the reported service issue. The technician replaced the modem, serviced the tuning adapter, and confirmed Video and Internet are working properly. As of July 28, 2017, there has been no issues reported.   Charter’s Technician denies damaging Mr. [redacted]’s computer as it was working when the technician left his home.        A Charter representative contacted Mr. [redacted] on July 28 , 2017 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations Charter Communications

August 3, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]                 Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a refund request concern.    Charter records reflect that on August 3, 2017,  Mr. [redacted]’s refund check was delivered to the address Charter has on file via FedEx.   A Charter representative attempted to contact Mr. [redacted] on July 31, August 1, August 2, and August 3, 2017 using the contact telephone number and e-mail address that Charter has on file.  Charter was unsuccessful in these contact attempts to reach Mr. [redacted].  On August 3, 2017, Charter mailed Mr. [redacted] a letter with Charter’s direct contact information.  It is Charter’s recommendation that Mr. [redacted] contacts Charter directly to expedite a resolution.   Regards,   [redacted] Director – Corporate Escalations Charter Communications Tell us why here...

January 18, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] St. Louis, MO  63143 [redacted] (facsimile) stlouis.Revdex.com.org   RE:  MO Revdex.com [redacted]...

                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a service/billing concern.    In his complaint, Mr. [redacted] states that he is experiencing slow Internet speeds and is requesting a reduced rate for the Internet service.   Charter records reflect that on January 14, 2017, Charter’s technician performed a service visit to Mr. [redacted]’s residence. During the service visit Charter’s technician found no issues with Charter’s Internet service. On January 17, 2017, Charter contacted Mr. [redacted] regarding his request for a reduced monthly rate. Charter’s assisting representative informed Mr. [redacted] that he is currently receiving the best promotional rate for the service he is subscribed to.    A Charter representative contacted Mr. [redacted] on January 17, 2017, and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations

June 20, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]                   Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a billing concern.    Charter’s records reflect that on June 19, 2017, a Charter representative communicated via email with Ms. [redacted] regarding her concern. A credit was applied to her account for her billing issue. No additional changes were made to Ms. [redacted]’s account.   A Charter representative contacted Ms. [redacted] on June 19, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations Charter Communications Tell us why here...

August 10, 2017   Revdex.com [redacted]
[redacted]
[redacted]
[redacted] 314-645-3300 phone 314-645-2666 fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]
 ...

Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a billing concern.    Charter’s records reflect that due to a processing error, Mr. [redacted]’s refund was applied to the incorrect credit card. Charter contacted Mr. [redacted] and confirmed that he did receive the refund.     A Charter representative contacted with Mr. [redacted] on August 7, 2017, and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,   Corporate Escalations Charter Communications

August 9, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted]
[redacted] 314-645-3300 phone 314-645-2666 fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a billing concern.    Charter records reflect that Ms. [redacted]’s services were installed on June 21, 2017.  A credit was applied to Ms. [redacted]’s account for services between June 9, and June 21, 2017.  Charter confirmed that Ms. [redacted]’s remaining balance is accurate.   A Charter representative contacted Ms. [redacted] on August 7, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference.   Regards,   Corporate Escalations Charter Communications