Charter Spectrum

August 22, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO *** phone *** fax www.Revdex.com.org/stlouis RE: MO Revdex.com *** ***
Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr*** D *** involving a billing concern. Charter’s records reflect that Charter received the required documentation to process Mr***’s Contract Buyout Offer (CBO) on August 11, Mr*** was informed that the CBO check was mailed on August 15, 2017, and to allow seven to ten business days for delivery A Charter representative contacted Mr*** on August 17, and discussed the above informationThe representative provided Charter’s direct contact information to Mr*** for future reference Regards, Corporate Escalations Charter Communications

Complaint: ***
I am rejecting this response because: After speaking to a few people from spectrum, *** a customer service rep, *** (rude) supervisor of customer service, *** supervisor over there at spectrum, *** the service tech, I don't even remember the gentleman I talked to get feed back on the outcome of the service call and what needed fixing at my home area... listening to one contradict what the other was is saying. Although my modem is not capable of the internet speed of mbps as I was inform by time warner that my modem was fine to run that speedSo under the assumption that I was receiving the correct speed of mbps for the amount of money that was being paidAs for the modem itselfI had arrange for a tech to come to my home to upgrade my modem (per the service call we had the first time)I clearly asked the rep how is it possible to upgrade my modem to the speed of 200mbpsShe calmly told me they have a special tool to do so. Apon *** arriving my home, I spoke to him on the phone because I have to workI asked *** how is it he planned to upgrade my modem to 200mbpsHe said he could not do thatI informed him that the reason for him being at my home is to upgrade the modemIf he cant do that then what is it he planned to doHe informed me that the only thing he could do was check my speed with his computer and go from there*** said my connection was extremely lacking, no where near what it should. So he checked my home and the wiring with in and out In the mean time Ms*** whom is the supervisor over there at spectrum called me and we spoke, I informed her that the tech could not do what he was sent out for and in this discussion she said that if it was my modem that is the issue that *** the tech could leave a spectrum modemShe informed me to call *** to have them up grade my work orderSo calling *** back I instructed him that I wanted him to upgrade my work order, he instructed me he could not do thatI inform him that Ms*** said that you couldHe strongly encouraged me he could notSo *** left and there was another work order put inbecause apparently the lines out side attached to the pole needed to be fixedMs *** informed me not to buy another modem because spectrum will provide oneI called back to have another tech to go back out to my home and put in another (spectrum) modem but unfortunately they will not now I will be charged and installation fee$45.00 So as it stands now I am still not at the speed of 200mbps and my personal modem which only capable of the speed of 100mbps because I don't believe I should be charged a fee to have a tech do what Ms*** said to do in the first placeMy connection is still laggy
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

HElloTHis issue has not been resovled Spectrum is still doing the bait and switch can seem to get a right answer on my service and they have not credited my bill online I get on thing then the bill is way too much,,,,,, Hello

September 12, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO *** phone *** fax www.Revdex.com.org/stlouis RE: MO Revdex.com *** ***
Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr*** *** involving a billing concern. Charter records reflect that a Charter representative reviewed Mr***’s account to ensure billing accuracy and it was determined that Mr*** was billed correctly for the one time installation fee A Charter representative spoke with Mr*** on September 11, and discussed the above informationMr*** disconnected the call after being told the installation fee is a valid charge and cannot be waived Regards, Corporate Escalations Charter Communications

Initial Business Response /* (1000, 5, 2015/06/30) */
Dear Dispute Resolution:
This letter is in response to your correspondence regarding the complaint submitted by *** *** involving a billing concern
In her complaint Ms*** states that she has not received the $Visa
Gift Card that she was promised when she established service with Charter
Charter's records indicate that on April 2, 2015, Ms*** began service with CharterCharter determined that the $Visa Gift Card was delayed due to it being shipped to an incorrect address on two separate occasionsCharter has re-processed the order and the $Visa Gift Card will be shipped by July 7, to Ms***'s correct address
A Charter representative contacted Ms*** on June 30, and reviewed the above informationThe representative provided Charter's direct contact information to Ms*** for future reference
Regards,
*** D***
Executive Escalation Manager
Charter Communications
*** ***
*** SC XXXXX
XXX-XXX-XXXX
*** (facsimile)
***@charter.com

Complaint: ***
I am rejecting this response because: what I have request is a fill months reveille place immedicately against the bill for the tsk internet, and telephoneThe word once it leaves me, with their hands is on't see it, *** put the credit threw- should be $or there close to itAnd we re done Joann ***
Sincerely,
** *** ***

I just called Charter and spoke to ***, ID ***, and he told me that there is no contract and it is a bulk account meaning an agreement between me and my landlord. They are saying that if the bill is not paid in five days they are going to interrupt my serviceI was told by *** that my basic service can't be shut off unless my landlord requests it

August 15, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution *** ** *** *** ***
*** *** ** *** 314-645-phone 314-645-fax www.Revdex.com.org/stlouis RE: MO Revdex.com *** ***
Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms*** *** involving a billing concern. Charter records reflect that Ms*** was provided correct information regarding additional fees required for adding WiFi to an advertised TV and Internet package A Charter representative contacted Ms*** on August 11, and discussed the above informationThe representative provided Charter’s direct contact information to Ms*** for future reference Regards, Corporate Escalations Charter Communications Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and while I find it disappointing that the issue had to be escalated to this degree, I agree that the resolution is satisfactory to me
Sincerely,
*** ***

August 8, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO *** phone *** fax www.Revdex.com.org/stlouis RE: MO Revdex.com *** *** Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr*** *** Charter is continuing to review Mr***’s issue. Charter will continue to be available to Mr*** should he have any questionsCharter’s direct contact information has been provided for future reference. Regards, Corporate Escalations Charter Communications

Better Just next time I hope they (charter spectrum) better understand the needs and satisfaction of their customersThe complaint wouldn't have happened
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI'm
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/10/21) */
Dear Dispute Resolution:
This letter is in response to your correspondence regarding the complaint submitted by *** *** involving both a billing and service concern
In his complaint Mr*** alleges that his promotion for Internet
service was supposed to be good for months, not Mr*** also states that he experiences frequent service issues with Charter's Internet service
Charter's records indicate that on July 28, 2015, Internet service was established at Mr***' residenceUpon review of the account, Charter verified that the initial promotion was a month promotionIn the interest of customer loyalty, Charter issued Mr*** a new month promotion for Internet service on October 15, In addition to the new month promotion, Mr*** was also issued an account adjustment, totaling $Charter reminds Mr*** that once the month promotion expires, Charter's Internet service will revert to Charter's standard rates
On October 16, 2015, Charter's records reflect that a service visit was performed at Mr***' residence to investigate service issuesDuring the visit, Charter's technical team identified faulty wiring within the homeUpon completion of the repairs, Charter's technical team confirmed that Mr***' Internet service was operating at the level of expectancy
A Charter representative contacted Mr*** on October 16, 2015, and reviewed the above informationThe representative provided Charter's direct contact information to Mr*** for future reference
Regards,
*** D***
Executive Escalation Manager
Charter Communications
*** ***
*** SC XXXXX
XXX-XXX-XXXX
*** (facsimile)
Initial Consumer Rebuttal /* (2000, 7, 2015/10/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Complaint: ***
I am rejecting this response because: complaint has not be resolved I spoke to a ***, charter representative, Friday May and she stated either she or her boss, *** *** would contact me May to discuss further and neither of them contacted me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

August 17, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO *** phone *** fax www.Revdex.com.org/stlouis RE: MO Revdex.com *** ***
Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr*** *** involving a service concern. Charter is unable to provide a resolution without speaking to Mr*** A Charter representative attempted to contact Mr*** on August 11, August 14, August 16, and August 17, using the contact telephone number and e-mail address that Charter has on file. Charter was unsuccessful in these contact attempts to reach Mr***. On August 17, Charter mailed Mr*** a letter with Charter’s direct contact information. It is Charter’s recommendation that Mr*** contacts Charter directly to expedite a resolution Regards, Corporate Escalations Charter Communications Tell us why here

Complaint: ***
I am rejecting this response because: As I explained to the gentleman from Charter that called me yesterday about this matter, I am not closing any complaints until I actually have working service at my location (30-days according to Charter). I have been told many times in the past by Charter that they were going to handle things only to be given the run around. Once I have service up and running I am more than happy to accept this response. Throughout this process there has only been one person that has made things happen her name is *** *** (sp). Jill has treated me with the utmost respect and has fought tirelessly on my behalf to make things right.
Sincerely,
*** ***

August 14, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO *** phone *** fax www.Revdex.com.org/stlouis RE: MO Revdex.com *** ***
Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr*** *** involving a service concern. Charter would need to speak with Mr*** directly to address his concern A Charter representative attempted to contact Mr*** on August 8, August 9, August 11, August 13, and August 14, using the contact telephone number and e-mail address that Charter has on file. Charter was unsuccessful in these contact attempts to reach Mr***. On August 14, 2017, Charter mailed Mr*** a letter with Charter’s direct contact information. It is Charter’s recommendation that Mr*** contacts Charter directly to expedite a resolution Regards, Corporate Escalations Charter Communications

August 7, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO *** phone *** fax www.Revdex.com.org/stlouis RE: MO Revdex.com *** ***
Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms*** L *** involving a service concern. Charter’s records reflect that a service visit was performed to address Ms***’s concernsCharter was able to place the buried cable in a new location at Ms***’s request A Charter representative contacted Ms*** on July 29, and discussed the above informationThe representative provided Charter’s direct contact information to Ms*** for future reference Regards, Corporate Escalations Charter Communications