Charter Spectrum

October 28, 2016   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] St. Louis, MO  63143 [redacted] (facsimile) stlouis.Revdex.com.org   RE:  MO Revdex.com [redacted]...

                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] R. [redacted] involving a billing concern.    In his complaint, Mr. [redacted] states that a Charter representative refused to honor the offer that was made to him through Charter’s website.   Charter’s records reflect that on October 25, 2016, Mr. [redacted] accessed Charter.com to order new service. Upon review of Mr. [redacted]’s order, Charter determined that Mr. [redacted] was prompted with an ineligible offer due to a system error. On October 26, 2016, Charter offered Mr. [redacted] a new promotion for Charter’s TV Gold package, which Mr. [redacted] accepted.   A Charter representative contacted Mr. [redacted] on October 28, 2016, and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations

May 8, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                 Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] M [redacted] involving a fraud concern.    Charter is unable to resolve Ms. [redacted]’s concerns without speaking with her directly.   A Charter representative attempted to contact Ms. [redacted] on April 26, April 27, April 28, and May 1, 2017 using the contact telephone number that Charter has on file.  Charter was unsuccessful in these contact attempts to reach Ms. [redacted].  On May 1, 2017, Charter mailed Ms. [redacted] a letter with Charter’s direct contact information.  It is Charter’s recommendation that Ms. [redacted] contacts Charter directly to expedite a resolution.   Regards,
[redacted] Director – Corporate Escalations Charter Communications

August 16, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a service concern.    Charter records reflect that Ms. [redacted]’ customer-owned modem is not capable of providing currently subscribed speeds.  Ms. [redacted] was informed of the options to replace the modem.   A Charter representative contacted Ms. [redacted] on August 8, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference.   Regards,   Corporate Escalations Charter Communications

September 1, 2016   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] St. Louis, MO  63143 [redacted] (facsimile) stlouis.Revdex.com.org   RE:  MO Revdex.com [redacted] ...

                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a billing concern.         In her complaint, Ms. [redacted] states she discovered that she has been paying for services she has been unable to receive.    Charter’s records reflect that on August 8, 2016, Charter disconnected Ms. [redacted]’s Charter Video services.  On August 8, 2016, Charter applied a 12 month promotional offer for Charter’s Internet.  Once the discount expires Charter’s standard rates are applicable.  On August 12, 2016, in the interest of customer loyalty, Charter applied an adjustment to Ms. [redacted]’s Charter account.     A Charter representative contacted Ms. [redacted] on August 30, 2016 and reviewed the above information.  Charter’s direct contact information was provided to Ms. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations [redacted] (facsimile)

August 1, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                 Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a fraud concern.    Charter’s records reflect that the account in question was not set up under Mr. [redacted]’s social security number or contact information. Mr. [redacted] is aware that he is not responsible for this account. Charter has placed a security measure to verify with Mr. [redacted] if an account is attempted to be set up with his social security number.   A Charter representative contacted Mr. [redacted] on August 1, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations Charter Communications

October 17, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by [redacted].    Charter is continuing to review the issue.  Charter will continue to be available to Mr. [redacted] should he have any questions. Charter’s direct contact information has been provided for future reference.    Regards,    Corporate Escalations Charter Communications Tell us why here...

July 20, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                 This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] K [redacted] involving a billing concern.    Charter records reflect that a Charter representative reviewed Ms. [redacted]’s billing statement and determined that the 12 month promotional discount has expired. As a result, Ms. [redacted]’s monthly statement increased. Charter notified Ms. [redacted] of the rate adjustment on her June 1, 2017 invoice. Charter’s representative offered Ms. [redacted] additional service plans, but Ms. [redacted] declined all offers. As a goodwill gesture, Charter applied a credit to Ms. [redacted]’s account.     A Charter representative contacted Ms. [redacted] on July 13, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations Charter Communications

Revdex.com: [redacted] and [redacted] from Spectrum were helpful throughout the process. I asked to receive a bill in the mail, I hope to receive it soon as I have no information about my account.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  
Sincerely,
[redacted]

March 20, 2018   [redacted]
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[redacted] RE:  MO Revdex.com [redacted]...

                Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a billing concern.    Charter records indicate on March 16, 2018, a Charter representative spoke with Mr. [redacted] regarding his concerns.  The representative apologized for the delay in his installation of service and any inconvenience this may have caused. Mr. [redacted] was advised that a credit had been applied to his account for the installation fees.   A Charter representative contacted Mr. [redacted] on March 16, 2018 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards, Corporate Escalations Charter Communications

July 19, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                 Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] A [redacted] involving a billing concern.    Charter’s records reflect that the equipment in question has been removed from Mr. [redacted]’s account. Mr. [redacted] was informed he is no longer liable for this equipment.   A Charter representative contacted Mr. [redacted] on July 18, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations Charter Communications

July 11, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a billing  concern.    Charter records reflect that Mr. [redacted]’s account was terminated properly and all billing statements are correct. As a good will gesture, an adjustment was applied to Mr. [redacted]’s account to zero out the account balance.  Charter apologizes for the customer service experience.   A Charter representative spoke with Mr. [redacted] on July 10, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations Charter Communications

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is NOT satisfactory to me but I wasn’t give any other options. 
Sincerely,
[redacted]

November 2, 2016   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] St. Louis, MO  63143 [redacted] (facsimile) stlouis.Revdex.com.org   RE:  MO Revdex.com [redacted]...

                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] A. [redacted] involving a service concern.    In his complaint, Mr. [redacted] states that he experiences intermittent service issues with his Charter Internet service..   Prior to receiving this Notice, Charter’s records reflect that the last completed service visit at Mr. [redacted]’s residence was on November 28, 2015. Upon receipt of this inquiry, Charter forwarded Mr. [redacted]’s concerns to Charter’s local technical team for review. On October 26, 2016, Charter’s technical team performed a service visit at Mr. [redacted]’s residence to investigate his concerns. During the service visit, Charter’s technical team identified and repaired several issues affecting Charter’s Internet service. Upon completion of the service visit, Charter’s technical team confirmed that the Internet service was operating at the level of expectancy.   A Charter representative contacted Mr. [redacted] on October 25, 2016, and discussed the above information. Charter’s follow-up attempts to reach Mr. [redacted] on October 26, October 27, and November 1, 2016, were unsuccessful. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations

July 3, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a billing concern.    Charter’s records reflect that on June 28, 2017 Ms. [redacted]’ concerns were forwarded to the appropriate team for review. Charter continues to investigate Ms. [redacted]’ concerns and will provide an update once a resolution has been obtained.     Regards,   [redacted] Director – Corporate Escalations Charter Communications

August 5, 2016   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] St. Louis, MO  63143 [redacted] (facsimile) stlouis.Revdex.com.org   RE:  MO Revdex.com [redacted] ...

                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving in a repair concern.    In his complaint, Mr. [redacted] states that Charter is forbidden to dig on their property and yet upon arriving at home he’s found Charter digging up his sod, rocks and lawn.  Mr. [redacted] also states that Charter has a line draped across his trees and into the woods.  Mr. [redacted] is seeking repairs to his lawn and property as discussed with Charter representatives in the past.   Currently Charter continues to work with Mr. [redacted] to address both the lawn damage and Mr. [redacted]’s other concerns.  Until such point, Charter’s representative will continue to work with Mr. [redacted] further for a resolution.   A Charter representative contacted Mr. [redacted] on July 26, 2016 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations

April 3, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] ...

                                        ...⇄ St. Louis, MO  63143 [redacted] (facsimile)   RE:  MO Revdex.com [redacted]   Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a billing concern.   Charter records reflect that on March 30, 2017 Charter’s representative contacted Mr. [redacted] and offered several package options to address his internet billing concern.  Mr. [redacted] selected the option he felt would be best for him.    A Charter representative contacted Mr. [redacted] on March 30, 2017 and discussed the above information.  Charter’s direct contact information was provided to Mr. [redacted] for future reference.     [redacted] Director – Corporate Escalations

July 14, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis RE:  MO Revdex.com [redacted]...

                Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a service concern.    Charter needs to speak with Ms. [redacted] directly to address her concern.   A Charter representative attempted to contact Ms. [redacted] on July 5, June 10, June 11, and June 12, 2017 using the contact telephone number and e-mail address that Charter has on file.  Charter was unsuccessful in these contact attempts to reach Ms. [redacted] On July 13, 2017, Charter mailed Ms. [redacted] a letter with Charter’s direct contact information.  It is Charter’s recommendation that Ms. [redacted] contacts Charter directly to expedite a resolution.   Regards,   [redacted] Director – Corporate Escalations Charter Communications

January 3, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] St. Louis, MO  63143 [redacted] (facsimile) stlouis.Revdex.com.org   RE:  MO Revdex.com [redacted]                   Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a service concern.    In her complaint, Ms. [redacted] states that she is requesting to have her bill adjustment for TV service from December 10 to December 28, 2016, since she did not have her entertainment center.    Charter’s records reflect that Ms. [redacted]’s property was repaired on December 28, 2016. Charter applied an adjustment to Ms. [redacted]’s account for the referenced timeframe.   A Charter representative contacted Ms. [redacted] on December 29, 2016, and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations

November 1, 2016   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] St. Louis, MO  63143 [redacted] (facsimile) stlouis.Revdex.com.org   RE:  MO Revdex.com [redacted]...

                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a service concern.    In his complaint, Mr. [redacted] states that since moving to his new address, his Caller ID has been displaying a hospital instead of the correct information. Mr. [redacted] also states that he is receiving telephone calls intended for a hospital.   Charter’s records reflect that on September 14, 2016, Mr. [redacted]’s new service was installed with Charter. Upon review of the installation, Charter determined that the telephone number provided to Mr. [redacted] was previously associated with a hospital. On October 16, 2016, Charter’s technical team corrected several issues associated with Mr. [redacted]’s assigned telephone number. On October 24, 2016, Charter issued Mr. [redacted] an account adjustment for time spent without properly working Voice service. Charter provided additional coaching to representatives who failed to follow Charter’s policies and procedures when activating telephone numbers.   A Charter representative contacted Mr. [redacted] on October 21, 2016, and discussed the above information. Charter’s follow-up attempt to reach Mr. [redacted] on November 1, 2016, was unsuccessful. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations