Charter Spectrum

December 15, 2016   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] St. Louis, MO  63143 [redacted] (facsimile) stlouis.Revdex.com.org   RE:  MO Revdex.com [redacted]...

                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a billing concern.    In her complaint, Ms. [redacted] states that she contacted Charter and received conflicting information regarding the amount needed to restore service.   Charter’s records reflect that on December 8, 2016, Ms. [redacted] contacted Charter to restore service. Upon review of the interaction, Charter determined that the assisting representative accurately informed Ms. [redacted] of the amount required to restore her service. On December 10, 2016, in the interest of customer loyalty; Charter honored Ms. [redacted]’s request to pay a lesser amount and restored her service. Charter informed Ms. [redacted] that an additional payment would need to be made by December 31, 2016, to avoid an upcoming disconnection of service.   A Charter representative contacted Ms. [redacted] on December 10, 2016, and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations

August 31, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a service concern.    Charter records reflect that the necessary repairs were completed to bury the drop as requested on August 23, 2017.   A Charter representative spoke with Ms. [redacted] on August 25, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference.   Regards,   Corporate Escalations Charter Communications

August 19, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                 Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted].    Charter is continuing to review Mr. [redacted]’s issue.  Charter will continue to be available to Mr. [redacted] should he have any questions. Charter’s direct contact information has been provided for future reference.    Regards,    Corporate Escalations Charter Communications

May 31, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                 Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a service concern.    Charter’s records reflect that Charter’s technical team visited Mr. [redacted]’s service address on May 23, 2017 to investigate his concern. Charter was able to identify the issue and correct it. Mr. [redacted] confirmed on May 26, 2017, that his services are now working properly. Additional coaching was provided to the representatives that interacted with Mr. [redacted] but did not follow Charter’s policy to escalate his concern.   A Charter representative contacted Mr. [redacted] on May 26, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations Charter Communications

February 21, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] ...

                                        ...⇄ St. Louis, MO  63143 [redacted] (facsimile) stlouis.Revdex.com.org   RE:  MO Revdex.com [redacted]   Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a billing concern.    In his complaint Mr. Johnson states that Charter used his funds to pay an old account balance, but the payment was not authorized to cover this balance due.   Charter records reflect a refund was processed for the payment in question, however Mr. [redacted] is aware that the balance remains due on the disconnected account.   A Charter representative contacted to contact Mr. [redacted] on February 16, 2017 and discussed the above information. Charter’s direct contact information was provided to Mr. [redacted] for future reference.   [redacted] Director – Corporate Escalations

Complaint: [redacted]
I am rejecting this response because: I have tried near daily telephone calls with still no resolution of the issue, not any idea as to when the issue will be resolved.  This is causing a hardship for our business and I don't think I should be paying for a service that isn't working correctly or sometimes at all.
Sincerely,
[redacted]

They could never get it to work they tried to charge me $300 did they promise to refund me before they sent the text out and my you all doing what you all did they called four days later she said she coming and next day listen to all the recordings and I said man you ain't call me in 24 hours I've been burning you all up for over seven months and she didn't call back till the following Wednesday and said I was absolutely right no one should be treated that way what can we do for you blah blah I said you can cancel me and you can pick my stuff up and now and have [redacted] I want to see are you Services excellent and I can't believe it worked because I've been fighting these people for year but then it's all over and I'm 40 $42 that's it but that's better than three hundred and something so thank you

April 4, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted]...

                                        ...⇄ St. Louis, MO  63143 [redacted] (facsimile)   RE:  MO Revdex.com [redacted]   Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] M. [redacted] involving a billing concern.   Charter records reflect that the offer received is for new customers only.  Ms. [redacted] currently does not qualify for the offer in question.    A Charter representative contacted Ms. [redacted] on March 24, 2017 and discussed the above information.  Charter’s direct contact information was provided to Ms. [redacted] for future reference.     [redacted] Director – Corporate Escalations

March 23, 2018   [redacted] RE: MO Revdex.com [redacted]...

                Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a billing and service concern.    Charter records indicate on March 22, 2018, during a scheduled service visit, Charter’s technicians were able to verify that Ms. [redacted] is receiving OnDemand service. Additional work was completed to assist and ensure the issues do not occur moving forward. Charter’s representative also reviewed Ms. [redacted]’s bill for accuracy and determined she is being billed correctly.   A Charter representative contacted Ms. [redacted] on March 22, 2018 during the service visit and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference.   Regards, Corporate Escalations Charter Communications

July 31, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a service concern.    Charter’s records reflect that on July 20, 2017, Charter made the necessary changes to resolve Ms. [redacted]’ email issues. Charter contacted Ms. [redacted] and confirmed that her services are now working properly.   A Charter representative contacted Ms. [redacted] on July 21, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations Charter Communications

Complaint: [redacted]
I am rejecting this response because:the internet keeps dropping and is very slow and fluctuates throughout the day . I will be paying a bill and the internet drops and that causes a lot of confusion as if the payment went through or not . As far as the bill the bill used to be 39.99 dollars per month then suddenly  went up to 59.99 dollars per month and then suddenly went up to 64.99 dollars per month and this is not the best price . This is the highest price they have for internet but they raise their prices on internet to force the customer to bundle with other services that they have which is very bad and poor business practice . I will go through all. The legal channels to complain and post reviews about their practices and poor internet service 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I haven't received any phone calls regarding complaint. I will look forward to the letter that was sent I'm the US mail.
Sincerely,
[redacted]

July 10, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]                 Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a billing concern.    Charter records indicate that due to an order entry error, Mr. [redacted] was incorrectly billed. As a result, an adjustment has been applied to Mr. [redacted]’s Charter account. Charter apologizes for any inconvenience.   A Charter representative spoke with Mr. [redacted] on July 9, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations Charter Communications

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I was contacted the day the complaint was submitted by Charter's Corporate Offices. The following day I was contacted by someone more local. The speed of the response was impressive. I was assured that my balance had been taken care of and this should no longer be an issue. No explanation was offered as to why this occurred in the first place. I can only hope that an investigation was performed and the cause revealed in order to prevent this sort of issue from reoccurring with other people. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:This has been a nearly 2 year problem.  The techs that came out are only the second time a tech has not seen the problem.  The problem is intermittent, so I know it's like chasing a ghost.  But the "ghost" does exist.  We've seen it too many times.  The problem happens more often when the wind is blowing.  The stronger the wind, the more frequent the problem occurs.  Before there had been no follow-up to the service calls.  Now they seem to be more willing to do not only follow-ups, but are also trying different procedures to find the problem.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you for your help resolving this matter.Warm regards,
[redacted]

August 31, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] M [redacted] involving a billing/service concern.    Charter records reflect that the requested service plan is no longer available for subscription. Mr. [redacted] was informed that he has the best rate for his subscribed services.   Charter records indicate that a member of Charter’s Technical Team visited Mr. [redacted]’s residence and completed the necessary work to assist in resolving the reported service issue.     A Charter representative spoke with Ms. [redacted] on August 25, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference.   Regards,   Corporate Escalations Charter Communications

October 26 2015

Revdex.com
Serving Eastern Missouri and Southern Illinois
Attn: Dispute Resolution
[redacted] (facsimile)
stlouis.Revdex.com.org
RE: MO Revdex.com [redacted]
Dear Dispute Resolution:
This...

letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a service concern.
In his complaint, Mr. [redacted] states that he has experienced intermittent internet service issues for years. Mr. [redacted] is requesting that a credit is applied to his account for his internet service issues and the issues resolved.
Charter's records indicate multiple service visits over the last 12 months for internet issues. Charter's technicians have identified signal issues in the lines servicing Mr. [redacted]'s area and are currently working on a resolution.
A Charter representative contacted Mr. [redacted] on October 25, 2015 and reviewed the above information. Charter has committed to remain in contact with Mr. [redacted] until the issue is resolved. The representative provided Charter's direct contact information to Mr. [redacted] if he has questions or concerns.
Regards,
[redacted]
Executive Escalation Manager
Charter Communications
[redacted]
[redacted] (facsimile)

July 30, 2017   Better Business...

Bureau Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]                   Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a billing concern.    Charter’s records reflect that on July 18, 2017 Ms. [redacted]’s concerns were forwarded to the appropriate team for review. Charter continues to investigate Ms. [redacted]’s concerns and will provide an update once a resolution has been obtained.     Regards,   [redacted] Director – Corporate Escalations Charter Communications

Thank you for issuing the remaining refund. I was told that I would receive the check within 4 to 6 weeks.