Chas Roberts Air Conditioning, Inc.

Very professional. Was here on agreed time and explained the problem clearly. Tech was Aaron D[redacted].

[redacted] came out to my house this past weekend. I've had several issues with my equipment and tried various companies. Finally, I called Chas after doing some research. [redacted] is a breath of fresh air. He repaired my equipment in an hour. He even had the part on his truck. He went over everything on detail and instead of trying to pressure me in to a new unit like every other company I've had out, he gave me options. Scheduling my appointment was super easy. I got in the very same day! I was so pleased with my service I signed up for their maintenance plan. I'm going to request [redacted] every time.

Chas Roberts has a chronic problem of over booking their servicemen. They are usually late and from time to time have not shown up at all. This tech was expected between 1 and 5 and arrived at 5:30-not at all apologetic and quite surly. All he wanted to do was sell me new units for a mere $11,000! They may need replacing but I would never trust them. I am done with Chas Roberts.

Excellent service. Tech Sean was outstanding

Chas Roberts was excellent in responding to my clogged sewer line on a Sunday evening. Santiago's demeanor, professionalism, and technical expertise were outstanding. It took 4+ hours and 2 power augers to resolve the issue. Absolutely outstanding service.

Prompt service, well trained personnel

Steven R[redacted] the technician showed up this morning at the time requested. We have been a customer of Chas Roberts Air Conditioning, Inc. for the last 6 years and their technicians have proven to be very reliable and on time for appointments. We are satisfied so far with the service.

Our water heater sprung a leak late Sat evening..Called Chas and they sent Jose out around 7pm. After an hour of struggling to get a bolt off the water heater it was determined that the heater was dead. Jose did everything that he could to make it work. Finally determined a new water heater is in our future. Jose called the office and got us a couple of prices and they (Jose) will be delivering our new water heater on Monday morning. We love Chas Roberts and we thank Jose for going above and beyond to help us out...Thanks Chas Roberts....

Chas Roberts AC is a very professional group of men that did everything to get the new AC unit installed and working properly. From the initial point of sale to installation we would highly reccomend the Chas Roberts company to anyone.

The Chas Roberts representative that I phoned concerning the repair of my Trane ac unit was quick to dispatch a technician to my residence. The technician arrived in less than 30 minutes. He repaired my unit and was courteous and professional.

Augustine your tech was very professional and courteous. thank-you . I will use your services from now on.

I called Chas R[redacted] in the morning yesterday and they had a tech out later that afternoon who was extremely helpful. Hector problem-solved my a/c situation and came up with a perfect fix. My a/c is blowing super cold now and I'm extremely pleased. He was a true professional and went above and beyond to make sure my house had cold ac before he left. I don't leave recommendation remarks very often, but this was a great reason to do so.

I told the lady when making this water softener appointment that I had faith in your company. We took possession of this home in October 2014 and had your technician check out our heating system during which he found a weak capacitor and recommended replacement to which we agreed! Later we had your technician check out our plumbing and In the Spring of 2015 yet another technician checked out our air conditioning unit. All of these technicians were very professional, considerate and polite.

Now your technician, Joseph, replaced our old water softener with a new one. He, too, was very professional, neat and took the time to explain matters extremely well for me, His great service really reinforces my faith in Chas Roberts!

This company is great at service! They are prompt, prepared, and always exceed my expectations. I highly recommend them.

They are very professional and do very good at what they do.

This was first visit from this company. The service technician, Jesse, arrived promptly and introduced himself. He asked about any issues we were having before starting the checking of our system. He was very friendly but efficient and completed the inspection of our system in a timely manner. He explained what he had found and also made recommendations for additional things we might want to consider in the future to help maintain our system in a efficient working manner.

Marcus did an outstanding job ..... so thorough, so professional. Plan on using him next April !

They have the most courteous technicians. Prompt and inexpensive fix!

The technician from Chas Roberts was very professional and explained every thing he found wrong. He gave us our options, then went about setting it right. Because the parts couldn't be picked up until Monday he waited while a portable A/C unit was delivered and set up. The work was done quickly and efficiently. We hadn't been treated so well in a long time. Thank you.

Called for my annual tune up. I am on a pre-pay program called CAP service. Tech found a capacitor and hard start system had gone bad. I agreed to the replacement at a cost of around $256.00. After the tech installed the two pieces of equipment I was told my compressor was locked up and needed to be replaced. I was also told that if he (the tech) was going to spend over $3,000 for a new compressor he suggested that I purchase an entire new system for over $6,000. At that point I told the tech I was calling my son for his input. My son told me that the tech was upselling and I should get a second estimate. I told the tech what my son advised and then the tech said that he needed to go back up on the roof and make sure everything was all put back together. Low and behold while he was on the roof he says "oh, looks like it's started to run". The tech looked visually upset and his hands were shaking. I knew he had been caught in his lie. I asked for the old parts back and was given parts for a larger unit. It was right on the packaging. The good ole bait and switch. Every year for the past 5 years Chas Roberts has serviced my unit and every year the tech finds a capacitor that has gone bad. I believe that they are a scam and would never ever use them again or recommend them. Shameful company.