Chas Roberts Air Conditioning, Inc.

Wonderful company to work with! We always request Jimmy M[redacted], who is a real professional and personable young man who does a wonderful job servicing our furnace and air conditioning unit. He is a real asset to the Chas R[redacted] business.

Called for my annual tune up. I am on a pre-pay program called CAP service. Tech found a capacitor and hard start system had gone bad. I agreed to the replacement at a cost of around $256.00. After the tech installed the two pieces of equipment I was told my compressor was locked up and needed to be replaced. I was also told that if he (the tech) was going to spend over $3,000 for a new compressor he suggested that I purchase an entire new system for over $6,000. At that point I told the tech I was calling my son for his input. My son told me that the tech was upselling and I should get a second estimate. I told the tech what my son advised and then the tech said that he needed to go back up on the roof and make sure everything was all put back together. Low and behold while he was on the roof he says "oh, looks like it's started to run". The tech looked visually upset and his hands were shaking. I knew he had been caught in his lie. I asked for the old parts back and was given parts for a larger unit. It was right on the packaging. The good ole bait and switch. Every year for the past 5 years Chas Roberts has serviced my unit and every year the tech finds a capacitor that has gone bad. I believe that they are a scam and would never ever use them again or recommend them. Shameful company.

Review: I paid for a yearly service for my AC unit, which includes two services on my AC until. I scheduled my second service for September 25, 2015 between 8 and 11 am. My husband called Chas Roberts at 10:30 and they said they have four people in front of him so they would be late. They said they would reschedule for later in the day between 1 and 4 pm since my Husband had to pick up our daughter from school. By 6 pm, no one had arrived or called. I called Chas Roberts and asked what happened and they said we were scheduled for October 2, 2015 not September 25, 2015. They apologized for all the confusion and I told them I was frustrated and no longer wanted their services and asked for a refund. The woman I spoke with told me we could receive a $75 refund because we were so unhappy and someone would contact us on Monday. I did not get a call until today (10/2) and the person I spoke with told me that she does not understand why I am unhappy and if I was to cancel, I would technically owe then $25 since I received so many discounts. I told them that was unacceptable and I wanted my $75 refund I was promised. She said that they would not do that and I told her I would go to the Revdex.com. She said go ahead and do that. She was very rude and nasty about itDesired Settlement: I would like my $75.00 refund.