Dear Revdex.com,Again, this customer does not want to provide the information needed to charge the fees dueThis customer is dealing directly with the supervisor and the comments will be forwardedThank you,Customer Service
Dear Revdex.com,Please see the attached file documents for this customer's moveMs [redacted] opt'd to not use any packing supplies on the day of her move, as you will see attached, she signed the wrapping waiver and the receipts (Bill of Lading) show that no packing materials were usedUnfortunately, Master Movers is bound by the claims policy and procedures on handling the issue for this customerMs [redacted] stated that she was being charged $for property damage to her building however, you will see enclosed the letter from the apartment complex that states they were able to fix the issue and just wanted to make her aware of the issue they foundWe do apologize for any inconvenience that was caused to the customer on or after the day of her moveWe thank the Revdex.com for assisting to resolve the customers issue however, we had to respectfully deny the claim.Sincerely,Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Enclosed are documents relating to my complaint against Master MoversI have highlighted important things on each document.Master Movers had started that all their crew members were employees and they were a national company with facilities throughout the USA at the time of their quotationHowever, in an email, the customer service states that only the administration staff are employees and the drivers/loaders are subcontractors.Master Movers did not handle our shipment from the origin to the destination as they statedThey brokered the shipment out to unprofessional people who made me sign receipt of all items before shipment was offloaded.I filed a claim which is enclosed and calculated cents per lbMaster Movers have indicated that they will only pay for one desk (two desks were destroyed) and two endtablesThey are refusing to pay for the other damaged items and missing itemsPlease note the several inventory line items that are unmarked as received as well as the items marked damaged.Master Movers lied about their company operations and provided documentation/ads to support heir falsehoods.My inventory of damaged goods totaling $plus the wall damage of $should be accepted because of the damage and their misrepresentationAnd they should be reprimanded for their advertising falsehoods.Please help settle this claim with Master Movers.Thank you Sincerely, [redacted] tele: [redacted] e [redacted] @gmail.com
Dear Revdex.com,Mr [redacted] 's claim is being processed and once the approval is completed by the supervisor the information will be sent to him.Thank you,Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Here are some of the Pictures of the damaged furnitureWrapping is used to prevent scratches and knicks to the furniture it does not protect the furniture from being drug on the ground nor does it protect my floors or wallThe mirror was suppose to be boxed which I paid extra for and the movers never put it in a box which resulted in it being brokeSorry but wrapping does not protect the company from negligence and mishandling of peoples propertyIn fact I was charged for boxes that was suppose to be used for pictures and TV's and I was not provided with all of these boxes Regards, [redacted]
Dear Revdex.com,The supervisor has been informed of the credit issued for Mr [redacted] and per the response it is being handledA confirmation email will be sent to him as soon as it is completedThank you,Mgmt
Dear Revdex.com,Please see the copies of the moving documents from the day of Mrand Mrs***'s moveThe non-binding estimate given was suggested for movers and hrs + hours for packing and for the second stop needed, however the customer only wanted movers and about hrs in totalYou will see that the foreman on the job made a hand written note of the events that occured on the move, stating that when he arrived he expressed to Mrs [redacted] that the move would be longer than the estimated timeframe at which time she called Mr***Mr [redacted] then explained to our foreman that he rented a U-haul truck and purchased packing materials to be used by his wifeHe told the foreman that he only wanted one trip and they would not be going to the storage unit as previously plannedThe foreman actually spoke to Mr [redacted] again during the move informing him that the dresser could not be moved with the breakable items in it and that they needed to be removed and properly protectedHe again stated that he did not want the crew to pack anything and his wife would be handling thisDue to the drawers not being emptied they were removed from the dresser and the dresser was padded and placed on the truck which was fullDue to the customer only wanting one trip the movers could only take what would fit on the truckMr [redacted] was in control of the move and directed the crew in what he wanted doneMaster Movers does feel that the customers own words at the end of the move show alot as to what took place and in going with what was stated, it showed that the 3rd man was not available to work toward the end of the move thus the comment reflected "not being able to help the other crew members re-assemble the furniture"It was clear that since Mr [redacted] rented a truck he and his wife understood this move was much larger than what we were being contracted for and they directed the crew to do what they needed them to doWhen the information was given to us regarding the mover who was injured and not able to complete the move with his crew the customer was given a credit for those hours as well as an offer to send a crew back out to them to complete anything they felt needed to be done at the original price per hourThis offer was declinedMaster Movers was denied the opportunity to make the situation right for the customer and now is being asked to return half of what the cost of the move was, which we feel is not reasonableWe appreciate the Revdex.com's assistance in resolving the customers issues, however we feel that Master Movers did as the customer wanted and compensated for the issues presented.Thank you,Customer Service
Dear Revdex.com,We appreciate the customers request however we can not comply, per the careful review of the moving documents a credit was issued to the customerMaster Movers does not feel any further credits are due to the customerWe thank the Revdex.com in assisting in resolving this issue for the customer Sincerely,Management
Dear Revdex.com,Our records show a check was cut to the customer last year for this reimbursementWe did not get any information from the customer that she did not receive her payment until nowWe will reach out to her and get it resolved.Thank you again for assisting in resolving the customers issue.Sincerely,Customer Service
Dear Revdex.com,This cusotmers original documents from the delivery date have not made it into the office as of yetWhen drivers are out on the road sometimes they are not in the home state for a couple of weeksAs soon as the original documents come into the office, the account will be gone over and any credits or adjustments that are authorized will be issued at that timeThen the billing department will issue a receipt to show that the issue has been completed via email to the customer's email we have on file.Once we receive the claim it will also be processed accordingly.Thank you,Customer Service
Dear Revdex.com,Ms [redacted] hired Master Movers to move approximantely items, with an additional stop and flights of stairs / elevator use at the destinationUpon arrival to the home the foreman did find that there was more items than originally estimatedThe given timeframe was 7am-1pm, customer was given a courtesy window of 9am - 11am, our arrival times are not guaranteedMs [redacted] called on the day of the move to say that the movers were not moving fast enough and they were not going to be able to go to the 2nd stopWith a non-binding estimate you are given a requested amount of time per the customers request with the explanation that if you go over you will be charged in minute incrementsPer the notes in the account Ms [redacted] or her mother called in"received phone call from customer cussing and yelling saying that the movers have been there over hrs and have hardly moved anything, she said the movers are going to have to take all her moms things to her house instead of her mothers and now she has to figure out a way to move these things all by herselfI told her I needed to transfer to dispatch and she screamed and yelled and cussed at me saying no because the dispatch doesn't listen to her and she can not understand what they are sayingI finally got her to agree to put on hold, I sent to dispatch, Before that I tried to explain the due to the stairs even though there were elevators the move would more than likely take longer thank hours but she disagreed saying they both had elevatorsNow she is upset the move is going to go over." The recommendation for a move this size per page of the estimate (see attached) shows that it needs movers for anywhere from 2-hrsWith the additional stop and the floor destination this move was definitely going to go over than what the customer requestedDue to the customer using the estimate timeframe and going over an hour, the supervisor stated if she wanted an additional truck we can send one however it would be at an additional cost as we completed the estimate timeframe she allowedPer the dispatcher he spoke to the customer on the day of the move and ensured that he would speak to the foreman which he did and the foreman stated that they were moving as fast as possible and with the use of the elevators there was wait time as other residents were using itWe do apologize for any inconvenience that was caused to the customer on the day of the move, however the supervisor did not find that any refund is due to the customer Thank you again to the Revdex.com for assisting in resolving the customers issues.Sincerely,Customer Service
Dear Revdex.com, Per the Supervisor he expressed to Mr [redacted] on one of their previous phone calls that the shipment would be running late, utilizing the days timeframeUnfortunately, in the trucking industry there are delays and we are working diligently to get the shipment moving to Mr [redacted] It was expressed to Mr [redacted] that compensation for his late delivery will be issued as soon as the moving documents are received back in the office We understand that the delivery not being made in a timely manner is creating a hardship on the customer and we most definitely apologize, however we are working diligently to get the shipment confirmed on the road for him with an ETA for deliveryWe do expect to have this for him asap Thank you, Customer Service
Dear Revdex.com,This refund was issued to the customer todayWe were all out of the office due to the holiday weekendThank you as usual in assisting us in resolving the customers issue.Sincerely,Master MoversMGMNT
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I contacted the company on 12/and left a voicemail voicing my concern and requesting a call backPreviously, the company had responded and advised the following:"As soon as Ms [redacted] ' claim form is received we will expedite it to ensure her issues are handled in a timely manner for her holiday concerns of company coming, her file will also be given to a supervisor to review and offer her compensation for the unsatisfactory service level of the work performed."I do not feel that this has stood true and they have not resolved the issue in a timely mannerThe forms were sent via certified mail well before Thanksgiving and I had voiced my concerns to have the issue resolved by the holidayI do not feel this issue has been resolved in a timely manner and that I can only receive a response from the company when I email the Revdex.comI have tried to work with the company directly, but can never reach anyone to discuss the situation and I do not receive a call backThe move was on 10/and it is now 12/and I do not have a resolutionI, also, have to continue to wait to see if anything comes in the mail as they have statedIt is frustrating that I my property has been damaged, I spent additional money to repair new paint and the property, and paid in full for a move that went horribly wrong Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I have emailed this company over times at least asking about my furnatureWe have called times to try to pay and no one answers the phone at the number they provided me withThey company is not asking for $in cash which is absurd and refuse to take credit card like the agreementI emailed the documents and my attorney's attempts to get this resolved and the company is none responsiveThey admitted to no intent of delivary, no date, no truck, and a desire to auction my things after they increased my quote from $2400-$which is so much money that they never told me about at time of picking up my things [Provide details of why you are not satisfied with this resolution.] Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.]1-the reason I was reluctant to pay the increased price is because I did not agree to it up on pick up of my items and was strong armed to pay it because M [redacted] and master movers would not deliver my things2-They ey also took copies of my credit cards and ID to keep hard copies, electronic, security code, and expectationIt's close to security issues there3-I still believe they have decided to deceive me and have no integrity not ethicsThey are unprofessional and extremely disrespectful.4-I've called them over 50-times, every department over weeks and No one picks up the phoneVery unprofessional, unsafe, and not secure company.5-they are not reliableThey do not reply to calls or emailThey damaged almost all my furniture6-their phone lines that they don't answer refer claims to the websiteI went to the website and it has no claims tabIt says errorIt's a circle of scam I'm puzzled as to why they are allowed on the Revdex.com.I hope the Revdex.com seriously considers action to remove master movers from their accreditation and endorsementMaster movers do not fit nor represent a better businessMy understanding is that it's not just about fees and that the Revdex.com monitors and takes these actions and reporting a seriously against this companies issues Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.The company has stated for the last two weeks that the claim was at their supervisor awaiting approvalMaster Movers informed me on March 22, that the claim was completed and would be approved and sent out "later that week", which would be by March 25thThe company refuses to commit to a time to complete the claim and continues to delay processing the claimAt this point it has been over two month since I filed the orignal claim Regards, [redacted]
Dear Revdex.com,Mrs [redacted] shipment for her daughter was picked up on 6/17/Per the estimate given we were asked to come get items and on the day of the move there were more items of which the customer's daughter agreed to have added and they totaled Mrs [redacted] daughter was given the option to either revise her estimate (with a revised written estimate) or not take the additional itemsMrs [redacted] daughter signed off on the revised written estimate approval of the addtional items to be taken and the additional charges for that servicePer the customers request we sent copies of all moving documents signed so that they could review what was agreed upon and how many items were actually loadedMr [redacted] has had a very lengthy conversation with our supervisor and the offer was made that the customer can pay for the work that was performed on the pick up which includes the hours of moving items and the packing supplies and come get their items should they chooseThe customer chose a Non-Express delivery which states that the company has 5-business days to get her delivered and should they choose to have it come on an Express or Direct delivery that includes additional feesThe options have been given to the customer and we are awaiting for their decision as to what they would like to doWe as always thank the Revdex.com for assisting in resolving this issue.Sincerely,Master Movers
Dear Revdex.com,Mr***'s move was in a troubled area for us and an agreement was met in which the customer chose to come pick up his shipments (since he was going to be in Indiana)This agreement also involved a revising of the charges for only the work that had been done (pick up / packing) which left a credit on his account to be issuedUnfortunately the supervisor who approves all refunds was in and out of the office a lot last weekHowever, now that it has been confirmed by the customer which credit card he wants the refund to be placed on the billing department will issue the credit promptly The news of the customer feeling he needed to file a compliant with the Revdex.com has also been sent to the supervisorWe will get the refund issued as soon as possibleAgain, we thank the Revdex.com for assisting in resolving the customers issuesSincerely,Master Movers
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] I have heard them say they're going to issue my refund for weeks nowI don't believe them when they say they're promptly working on itI also provided them with the information as to which debit card to issue the refund to weeks agoThey're saying the right things, but have done so in the past and have not followed through Regards, [redacted] ***
Dear Revdex.com,Again, this customer does not want to provide the information needed to charge the fees dueThis customer is dealing directly with the supervisor and the comments will be forwardedThank you,Customer Service
Dear Revdex.com,Please see the attached file documents for this customer's moveMs [redacted] opt'd to not use any packing supplies on the day of her move, as you will see attached, she signed the wrapping waiver and the receipts (Bill of Lading) show that no packing materials were usedUnfortunately, Master Movers is bound by the claims policy and procedures on handling the issue for this customerMs [redacted] stated that she was being charged $for property damage to her building however, you will see enclosed the letter from the apartment complex that states they were able to fix the issue and just wanted to make her aware of the issue they foundWe do apologize for any inconvenience that was caused to the customer on or after the day of her moveWe thank the Revdex.com for assisting to resolve the customers issue however, we had to respectfully deny the claim.Sincerely,Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Enclosed are documents relating to my complaint against Master MoversI have highlighted important things on each document.Master Movers had started that all their crew members were employees and they were a national company with facilities throughout the USA at the time of their quotationHowever, in an email, the customer service states that only the administration staff are employees and the drivers/loaders are subcontractors.Master Movers did not handle our shipment from the origin to the destination as they statedThey brokered the shipment out to unprofessional people who made me sign receipt of all items before shipment was offloaded.I filed a claim which is enclosed and calculated cents per lbMaster Movers have indicated that they will only pay for one desk (two desks were destroyed) and two endtablesThey are refusing to pay for the other damaged items and missing itemsPlease note the several inventory line items that are unmarked as received as well as the items marked damaged.Master Movers lied about their company operations and provided documentation/ads to support heir falsehoods.My inventory of damaged goods totaling $plus the wall damage of $should be accepted because of the damage and their misrepresentationAnd they should be reprimanded for their advertising falsehoods.Please help settle this claim with Master Movers.Thank you Sincerely, [redacted] tele: [redacted] e [redacted] @gmail.com
Dear Revdex.com,Mr [redacted] 's claim is being processed and once the approval is completed by the supervisor the information will be sent to him.Thank you,Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Here are some of the Pictures of the damaged furnitureWrapping is used to prevent scratches and knicks to the furniture it does not protect the furniture from being drug on the ground nor does it protect my floors or wallThe mirror was suppose to be boxed which I paid extra for and the movers never put it in a box which resulted in it being brokeSorry but wrapping does not protect the company from negligence and mishandling of peoples propertyIn fact I was charged for boxes that was suppose to be used for pictures and TV's and I was not provided with all of these boxes Regards, [redacted]
Dear Revdex.com,The supervisor has been informed of the credit issued for Mr [redacted] and per the response it is being handledA confirmation email will be sent to him as soon as it is completedThank you,Mgmt
Dear Revdex.com,Please see the copies of the moving documents from the day of Mrand Mrs***'s moveThe non-binding estimate given was suggested for movers and hrs + hours for packing and for the second stop needed, however the customer only wanted movers and about hrs in totalYou will see that the foreman on the job made a hand written note of the events that occured on the move, stating that when he arrived he expressed to Mrs [redacted] that the move would be longer than the estimated timeframe at which time she called Mr***Mr [redacted] then explained to our foreman that he rented a U-haul truck and purchased packing materials to be used by his wifeHe told the foreman that he only wanted one trip and they would not be going to the storage unit as previously plannedThe foreman actually spoke to Mr [redacted] again during the move informing him that the dresser could not be moved with the breakable items in it and that they needed to be removed and properly protectedHe again stated that he did not want the crew to pack anything and his wife would be handling thisDue to the drawers not being emptied they were removed from the dresser and the dresser was padded and placed on the truck which was fullDue to the customer only wanting one trip the movers could only take what would fit on the truckMr [redacted] was in control of the move and directed the crew in what he wanted doneMaster Movers does feel that the customers own words at the end of the move show alot as to what took place and in going with what was stated, it showed that the 3rd man was not available to work toward the end of the move thus the comment reflected "not being able to help the other crew members re-assemble the furniture"It was clear that since Mr [redacted] rented a truck he and his wife understood this move was much larger than what we were being contracted for and they directed the crew to do what they needed them to doWhen the information was given to us regarding the mover who was injured and not able to complete the move with his crew the customer was given a credit for those hours as well as an offer to send a crew back out to them to complete anything they felt needed to be done at the original price per hourThis offer was declinedMaster Movers was denied the opportunity to make the situation right for the customer and now is being asked to return half of what the cost of the move was, which we feel is not reasonableWe appreciate the Revdex.com's assistance in resolving the customers issues, however we feel that Master Movers did as the customer wanted and compensated for the issues presented.Thank you,Customer Service
Dear Revdex.com,We appreciate the customers request however we can not comply, per the careful review of the moving documents a credit was issued to the customerMaster Movers does not feel any further credits are due to the customerWe thank the Revdex.com in assisting in resolving this issue for the customer Sincerely,Management
Dear Revdex.com,Our records show a check was cut to the customer last year for this reimbursementWe did not get any information from the customer that she did not receive her payment until nowWe will reach out to her and get it resolved.Thank you again for assisting in resolving the customers issue.Sincerely,Customer Service
Dear Revdex.com,This cusotmers original documents from the delivery date have not made it into the office as of yetWhen drivers are out on the road sometimes they are not in the home state for a couple of weeksAs soon as the original documents come into the office, the account will be gone over and any credits or adjustments that are authorized will be issued at that timeThen the billing department will issue a receipt to show that the issue has been completed via email to the customer's email we have on file.Once we receive the claim it will also be processed accordingly.Thank you,Customer Service
Dear Revdex.com,Ms [redacted] hired Master Movers to move approximantely items, with an additional stop and flights of stairs / elevator use at the destinationUpon arrival to the home the foreman did find that there was more items than originally estimatedThe given timeframe was 7am-1pm, customer was given a courtesy window of 9am - 11am, our arrival times are not guaranteedMs [redacted] called on the day of the move to say that the movers were not moving fast enough and they were not going to be able to go to the 2nd stopWith a non-binding estimate you are given a requested amount of time per the customers request with the explanation that if you go over you will be charged in minute incrementsPer the notes in the account Ms [redacted] or her mother called in"received phone call from customer cussing and yelling saying that the movers have been there over hrs and have hardly moved anything, she said the movers are going to have to take all her moms things to her house instead of her mothers and now she has to figure out a way to move these things all by herselfI told her I needed to transfer to dispatch and she screamed and yelled and cussed at me saying no because the dispatch doesn't listen to her and she can not understand what they are sayingI finally got her to agree to put on hold, I sent to dispatch, Before that I tried to explain the due to the stairs even though there were elevators the move would more than likely take longer thank hours but she disagreed saying they both had elevatorsNow she is upset the move is going to go over." The recommendation for a move this size per page of the estimate (see attached) shows that it needs movers for anywhere from 2-hrsWith the additional stop and the floor destination this move was definitely going to go over than what the customer requestedDue to the customer using the estimate timeframe and going over an hour, the supervisor stated if she wanted an additional truck we can send one however it would be at an additional cost as we completed the estimate timeframe she allowedPer the dispatcher he spoke to the customer on the day of the move and ensured that he would speak to the foreman which he did and the foreman stated that they were moving as fast as possible and with the use of the elevators there was wait time as other residents were using itWe do apologize for any inconvenience that was caused to the customer on the day of the move, however the supervisor did not find that any refund is due to the customer Thank you again to the Revdex.com for assisting in resolving the customers issues.Sincerely,Customer Service
Dear Revdex.com, Per the Supervisor he expressed to Mr [redacted] on one of their previous phone calls that the shipment would be running late, utilizing the days timeframeUnfortunately, in the trucking industry there are delays and we are working diligently to get the shipment moving to Mr [redacted] It was expressed to Mr [redacted] that compensation for his late delivery will be issued as soon as the moving documents are received back in the office We understand that the delivery not being made in a timely manner is creating a hardship on the customer and we most definitely apologize, however we are working diligently to get the shipment confirmed on the road for him with an ETA for deliveryWe do expect to have this for him asap Thank you, Customer Service
Dear Revdex.com,This refund was issued to the customer todayWe were all out of the office due to the holiday weekendThank you as usual in assisting us in resolving the customers issue.Sincerely,Master MoversMGMNT
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I contacted the company on 12/and left a voicemail voicing my concern and requesting a call backPreviously, the company had responded and advised the following:"As soon as Ms [redacted] ' claim form is received we will expedite it to ensure her issues are handled in a timely manner for her holiday concerns of company coming, her file will also be given to a supervisor to review and offer her compensation for the unsatisfactory service level of the work performed."I do not feel that this has stood true and they have not resolved the issue in a timely mannerThe forms were sent via certified mail well before Thanksgiving and I had voiced my concerns to have the issue resolved by the holidayI do not feel this issue has been resolved in a timely manner and that I can only receive a response from the company when I email the Revdex.comI have tried to work with the company directly, but can never reach anyone to discuss the situation and I do not receive a call backThe move was on 10/and it is now 12/and I do not have a resolutionI, also, have to continue to wait to see if anything comes in the mail as they have statedIt is frustrating that I my property has been damaged, I spent additional money to repair new paint and the property, and paid in full for a move that went horribly wrong Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I have emailed this company over times at least asking about my furnatureWe have called times to try to pay and no one answers the phone at the number they provided me withThey company is not asking for $in cash which is absurd and refuse to take credit card like the agreementI emailed the documents and my attorney's attempts to get this resolved and the company is none responsiveThey admitted to no intent of delivary, no date, no truck, and a desire to auction my things after they increased my quote from $2400-$which is so much money that they never told me about at time of picking up my things [Provide details of why you are not satisfied with this resolution.] Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.]1-the reason I was reluctant to pay the increased price is because I did not agree to it up on pick up of my items and was strong armed to pay it because M [redacted] and master movers would not deliver my things2-They ey also took copies of my credit cards and ID to keep hard copies, electronic, security code, and expectationIt's close to security issues there3-I still believe they have decided to deceive me and have no integrity not ethicsThey are unprofessional and extremely disrespectful.4-I've called them over 50-times, every department over weeks and No one picks up the phoneVery unprofessional, unsafe, and not secure company.5-they are not reliableThey do not reply to calls or emailThey damaged almost all my furniture6-their phone lines that they don't answer refer claims to the websiteI went to the website and it has no claims tabIt says errorIt's a circle of scam I'm puzzled as to why they are allowed on the Revdex.com.I hope the Revdex.com seriously considers action to remove master movers from their accreditation and endorsementMaster movers do not fit nor represent a better businessMy understanding is that it's not just about fees and that the Revdex.com monitors and takes these actions and reporting a seriously against this companies issues Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.The company has stated for the last two weeks that the claim was at their supervisor awaiting approvalMaster Movers informed me on March 22, that the claim was completed and would be approved and sent out "later that week", which would be by March 25thThe company refuses to commit to a time to complete the claim and continues to delay processing the claimAt this point it has been over two month since I filed the orignal claim Regards, [redacted]
Dear Revdex.com,Mrs [redacted] shipment for her daughter was picked up on 6/17/Per the estimate given we were asked to come get items and on the day of the move there were more items of which the customer's daughter agreed to have added and they totaled Mrs [redacted] daughter was given the option to either revise her estimate (with a revised written estimate) or not take the additional itemsMrs [redacted] daughter signed off on the revised written estimate approval of the addtional items to be taken and the additional charges for that servicePer the customers request we sent copies of all moving documents signed so that they could review what was agreed upon and how many items were actually loadedMr [redacted] has had a very lengthy conversation with our supervisor and the offer was made that the customer can pay for the work that was performed on the pick up which includes the hours of moving items and the packing supplies and come get their items should they chooseThe customer chose a Non-Express delivery which states that the company has 5-business days to get her delivered and should they choose to have it come on an Express or Direct delivery that includes additional feesThe options have been given to the customer and we are awaiting for their decision as to what they would like to doWe as always thank the Revdex.com for assisting in resolving this issue.Sincerely,Master Movers
Dear Revdex.com,Mr***'s move was in a troubled area for us and an agreement was met in which the customer chose to come pick up his shipments (since he was going to be in Indiana)This agreement also involved a revising of the charges for only the work that had been done (pick up / packing) which left a credit on his account to be issuedUnfortunately the supervisor who approves all refunds was in and out of the office a lot last weekHowever, now that it has been confirmed by the customer which credit card he wants the refund to be placed on the billing department will issue the credit promptly The news of the customer feeling he needed to file a compliant with the Revdex.com has also been sent to the supervisorWe will get the refund issued as soon as possibleAgain, we thank the Revdex.com for assisting in resolving the customers issuesSincerely,Master Movers
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] I have heard them say they're going to issue my refund for weeks nowI don't believe them when they say they're promptly working on itI also provided them with the information as to which debit card to issue the refund to weeks agoThey're saying the right things, but have done so in the past and have not followed through Regards, [redacted] ***