Dear Revdex.com,We appreciate the customers request however we can not comply, per the careful review of the moving documents a credit was issued to the customer. Master Movers does not feel any further credits are due to the customer. We thank the Revdex.com in assisting in resolving this issue for the customer....
Dear Revdex.com,Mr. [redacted] was estimated for 2 men at 3.5 hrs for moving 49 items, the estimate was sent to the customer and he did not reply with any changes needed to the information. Our call log does not show any calls to discuss the size of the move. It does show however that upon arrival to the...
customers home that the foreman found that the move was going to be over 300 items and there were 3 flights of stairs (not two). The move was re-scheduled for the 12th for an AM move 7am - 1pm of a window for arrival and a third man was added for an additional cost as this size of move needed to have 3 men. The crew arrived at 10:30am and the job finished at 7pm. The customer was given a revised written estimate to show that the foreman estimated his move to go to about $1999.88 however it was closed out at $1590.11 so he was aware and at any time could have stated he did not want to use the services. We have escalated his comments of the performance of the crew to a supervisor. The customer called in yesterday to inform us that he was just now unpacking his TV and it does not work and a claim for was sent to him. When the claim is received it will be resolved by the claims department. The customer had a credit on his account that was also refunded to the card on file yesterday. After a careful review of the moving documents Master Movers did not find that any additional credit is due to the customer. We thank the Revdex.com for assisting in resolving the customers issues and we will work to resolve the claim issue when it is received. Thank you,Master Movers
Dear Revdex.com,The supervisor has been informed of the credit issued for Mr. [redacted] and per the response it is being handled. A confirmation email will be sent to him as soon as it is completed. Thank you,Mgmt
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I contacted the company on 12/1 and left a voicemail voicing my concern and requesting a call back. Previously, the company had responded and advised the following:"As soon as Ms. [redacted]' claim form is received we will expedite it to ensure her issues are handled in a timely manner for her holiday concerns of company coming, her file will also be given to a supervisor to review and offer her compensation for the unsatisfactory service level of the work performed."I do not feel that this has stood true and they have not resolved the issue in a timely manner. The forms were sent via certified mail well before Thanksgiving and I had voiced my concerns to have the issue resolved by the holiday. I do not feel this issue has been resolved in a timely manner and that I can only receive a response from the company when I email the Revdex.com. I have tried to work with the company directly, but can never reach anyone to discuss the situation and I do not receive a call back. The move was on 10/31 and it is now 12/8 and I do not have a resolution. I, also, have to continue to wait to see if anything comes in the mail as they have stated. It is frustrating that I my property has been damaged, I spent additional money to repair new paint and the property, and paid in full for a move that went horribly wrong.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Clearly, just based on interactions through this site your last response now catches you in yet another lie. You said you offered another crew to come out to help resolve the issues with the move and that I declined and requested compensation instead. Thanks for trying to make it look like I'm only out to get money from you. This is completely false. As you can see, in prior conversation it was said a second crew did come out to finish the move due to the first crew had me drive back to my home, to finish getting the things they left, and then they never showed back up. A second crew did come out and finish the move as a result of your delivery crews supervisor being called 12 hours into the move and me standing in a half empty apartment waiting for your crew that never showed back up. Compensation was then mentioned by him, as well as, your customer service rep instead of me just demanding it as you make it seem. As for a requesting a call from a supervisor..the call wasn't received. Here we are weeks later and no one from this company has tried to reach out to me as requested nor has anyone tried to make things right. I'm not sure how it is ok for your story to keep changing, your company proving zero customer service or be willing to discuss the matter further without going through the Revdex.com, or how damaging my personal property and feeling no remorse is ok. This has been the most disrespectful company I have had to deal with. I work for a well known business myself and I can assure you we wouldn't allow this matter to happen and if it did we sure wouldn't let it drag out for months blaming the customer when we were in the wrong.
Regards,
[redacted]
Dear Revdex.com,Mr. [redacted]'s move was in a troubled area for us and an agreement was met in which the customer chose to come pick up his shipments (since he was going to be in Indiana). This agreement also involved a revising of the charges for only the work that had been done (pick up / packing) which left...
a credit on his account to be issued. Unfortunately the supervisor who approves all refunds was in and out of the office a lot last week. However, now that it has been confirmed by the customer which credit card he wants the refund to be placed on the billing department will issue the credit promptly. The news of the customer feeling he needed to file a compliant with the Revdex.com has also been sent to the supervisor. We will get the refund issued as soon as possible. Again, we thank the Revdex.com for assisting in resolving the customers issues. Sincerely,Master Movers
Dear Revdex.com,We understand the position of the customer, however Master Movers decision is final as we are bound by insurance policies and requirements in handling all claims matter. We again thank the Revdex.com for assisting us in resolving the issue for the customer.Thank you,Master Movers
Dear Revdex.com,This refund was issued to the customer today. We were all out of the office due to the holiday weekend. Thank you as usual in assisting us in resolving the customers issue.Sincerely,Master MoversMGMNT
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.It is not sensible for a company to come into your home and damage your property during the move, the damage along with the other damages including missing items signed off on those damages that took place and the business not take responsibility for their liability in this situation. I hope that the Revdex.com will take some action or severe awareness to the public about this company's business practices.Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted] I was not given any offer that included all the damaged items and missing items. Their offer was only for one desk and two endtables!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! There was another desk destroyed, a shelf unit destroyed, mattresses damaged, couch damaged, missing waterhose cart with hose, a chair was destroyed, etc. All the items were noted in my claim which I have sent to you. Their advertising and salesmen intentionally misrepresented the company and their policies. And the insurance company is not considering all the damages which was insured for 60 cents per lb per aritcle. If the article weighed 100 lbs and is missing or destroyed, then it would be $60 insurance on it. The desk and two end tables warrant more coverage than $102. $50 was for the hole the delivery people put in our wall. AND THEY WERE NOT EMPLOYEES OF MASTER MOVERS AS WE WERE TOLD THEY WOULD BE. The whole contract should actually be refunded as they did not adhere to their sales contract.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Enclosed are documents relating to my complaint against Master Movers. I have highlighted important things on each document.Master Movers had started that all their crew members were employees and they were a national company with facilities throughout the USA at the time of their quotation. However, in an email, the customer service states that only the administration staff are employees and the drivers/loaders are subcontractors.Master Movers did not handle our shipment from the origin to the destination as they stated. They brokered the shipment out to unprofessional people who made me sign receipt of all items before shipment was offloaded.I filed a claim which is enclosed and calculated 60 cents per lb. Master Movers have indicated that they will only pay for one desk (two desks were destroyed) and two endtables. They are refusing to pay for the other damaged items and missing items. Please note the several inventory line items that are unmarked as received as well as the items marked damaged.Master Movers lied about their company operations and provided false documentation/ads to support heir falsehoods.My inventory of damaged goods totaling $613 plus the wall damage of $50 should be accepted because of the damage and their misrepresentation. And they should be reprimanded for their advertising falsehoods.Please help settle this claim with Master Movers.Thank you.
Sincerely,
[redacted] tele:[redacted] e[redacted]@gmail.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The company is demanding more than the 70% agreed on at time of pick up. The difference is $3600 between what I agreed to pay and what Benjiman M[redacted] of master movers is requiring after he has position of my belongings. I have credit card payment showing that the 70% required was paid for a total of $1841.moreover he decided he only wants cash and that he refuses to deliver my items he's held on to for 4 weeks . I will only temporarily authorize a credit card until I receive my items in full due to evident issues. I'm not paying anything in cash. I'm not even sure from his accent he's in America. I get blocked caller ID calls from a "Benjiman M[redacted]" requesting cash or he will auction my items-threats of no delivary. He has $1841 for a 2 bedroom apt move 12 hours away (Dayton,OH-Oklahoma City,OK). I owe him 600 up on delivary. Which I'm happy to pay by credit card on the phone in order to get my things. I'm not giving cash or giving checks he can cash and deliver half my things. We're talking about a disturbed person asking for $3500 in cash. Please, please help me. I got out of graduate school and moved here for my job and this company is scamming me hard. Mobile 773-294-4004. he has held on to my items for over month without delivering and requesting cash.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]1-the reason I was reluctant to pay the increased price is because I did not agree to it up on pick up of my items and was strong armed to pay it because M[redacted] and master movers would not deliver my things. 2-They ey also took copies of my credit cards and ID to keep hard copies, electronic, security code, and expectation. It's close to security issues there. 3-I still believe they have decided to deceive me and have no integrity not ethics. They are unprofessional and extremely disrespectful.4-I've called them over 50-100 times, every department over 5 weeks and No one picks up the phone. Very unprofessional, unsafe, and not secure company.5-they are not reliable. They do not reply to calls or email. They damaged almost all my furniture. 6-their phone lines that they don't answer refer claims to the website. I went to the website and it has no claims tab. It says error. It's a circle of scam.
I'm puzzled as to why they are allowed on the Revdex.com.I hope the Revdex.com seriously considers action to remove master movers from their accreditation and endorsement. Master movers do not fit nor represent a better business. My understanding is that it's not just about fees and that the Revdex.com monitors and takes these actions and reporting a seriously against this companies issues.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was forced to reschedule or cancel my move altogether with the company. That would have left me without any way of getting my belongings from my previous residence to my current residence. Master Movers made a commitment they didn't keep and were extremely lacking in customer service during this whole debacle. I am a single mom to three kids who had to stretch to pay for this service and to be taken advantage of by a family owned business is not only unprofessional but very disappointing. The fact that a supervisor or owner will not even speak to me tells me that they do not value their customers or their reputation.Regards,[redacted]
Dear Revdex.com,Ms. [redacted] left ONE message yesterday, we did not receive any emails from her. She was just delivered per her Yelp review a day or two ago. A claim form has been sent to her. Thank you for passing on the message. We do apologize that customers feel the need to use the Revdex.com time in regards to messages. We thank the Revdex.com for all it's work. We will of course handle the claim when it is received.Sincerely,Customer Service
Dear Revdex.com,According to the estimate sent to the customer he was to have 95 items, with a 4 hr estimate of labor hours. Per the moving documents the customer ending up having 55 items over the amount given at the time of booking, which brought his item count to 150 items. Which of course will take...
more time especially to protect everything needed. Per the estimate given to the customer he had some packing materials considered to be pre-sold and additional materials needed (as there were more items being moved). Per the notes in the system it is not notated that the customer called in to say the crew was having any issues with maneuvering any of his items. We do understand that there can be issues on the day of the move and had we been notified of the progress we could have given some instructions to the crew to help. All of our movers are screened put thru various training and orientation sessions. A claim form has been emailed to customer and call placed to alert him of the form. Per a further review of the moving documents by a supervisor the customer was charged correctly for amount of items and time used. We will handle the customers claim issues as soon as we receive it in.As always we thank the Revdex.com for assisting in resolving the customers issues.Sincerely,Master Movers
Please note that all reviews and or complaints are being handled in-house, Master Movers is no longer a member of the Revdex.com and should you wish to resolve your issue with our company please contact us directly. We appreciate the Revdex.com's format for assisting consumers in resolving their issues.317-872-6683 x 1002 or x 1000.Thank you,Master Movers
Dear Revdex.com,This cusotmers original documents from the delivery date have not made it into the office as of yet. When drivers are out on the road sometimes they are not in the home state for a couple of weeks. As soon as the original documents come into the office, the account will be gone over and any credits or adjustments that are authorized will be issued at that time. Then the billing department will issue a receipt to show that the issue has been completed via email to the customer's email we have on file.Once we receive the claim it will also be processed accordingly.Thank you,Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Dear Revdex.com,We appreciate the customers request however we can not comply, per the careful review of the moving documents a credit was issued to the customer. Master Movers does not feel any further credits are due to the customer. We thank the Revdex.com in assisting in resolving this issue for the customer....
Sincerely,Management
Dear Revdex.com,Mr. [redacted] was estimated for 2 men at 3.5 hrs for moving 49 items, the estimate was sent to the customer and he did not reply with any changes needed to the information. Our call log does not show any calls to discuss the size of the move. It does show however that upon arrival to the...
customers home that the foreman found that the move was going to be over 300 items and there were 3 flights of stairs (not two). The move was re-scheduled for the 12th for an AM move 7am - 1pm of a window for arrival and a third man was added for an additional cost as this size of move needed to have 3 men. The crew arrived at 10:30am and the job finished at 7pm. The customer was given a revised written estimate to show that the foreman estimated his move to go to about $1999.88 however it was closed out at $1590.11 so he was aware and at any time could have stated he did not want to use the services. We have escalated his comments of the performance of the crew to a supervisor. The customer called in yesterday to inform us that he was just now unpacking his TV and it does not work and a claim for was sent to him. When the claim is received it will be resolved by the claims department. The customer had a credit on his account that was also refunded to the card on file yesterday. After a careful review of the moving documents Master Movers did not find that any additional credit is due to the customer. We thank the Revdex.com for assisting in resolving the customers issues and we will work to resolve the claim issue when it is received. Thank you,Master Movers
Dear Revdex.com,The supervisor has been informed of the credit issued for Mr. [redacted] and per the response it is being handled. A confirmation email will be sent to him as soon as it is completed. Thank you,Mgmt
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I contacted the company on 12/1 and left a voicemail voicing my concern and requesting a call back. Previously, the company had responded and advised the following:"As soon as Ms. [redacted]' claim form is received we will expedite it to ensure her issues are handled in a timely manner for her holiday concerns of company coming, her file will also be given to a supervisor to review and offer her compensation for the unsatisfactory service level of the work performed."I do not feel that this has stood true and they have not resolved the issue in a timely manner. The forms were sent via certified mail well before Thanksgiving and I had voiced my concerns to have the issue resolved by the holiday. I do not feel this issue has been resolved in a timely manner and that I can only receive a response from the company when I email the Revdex.com. I have tried to work with the company directly, but can never reach anyone to discuss the situation and I do not receive a call back. The move was on 10/31 and it is now 12/8 and I do not have a resolution. I, also, have to continue to wait to see if anything comes in the mail as they have stated. It is frustrating that I my property has been damaged, I spent additional money to repair new paint and the property, and paid in full for a move that went horribly wrong.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Clearly, just based on interactions through this site your last response now catches you in yet another lie. You said you offered another crew to come out to help resolve the issues with the move and that I declined and requested compensation instead. Thanks for trying to make it look like I'm only out to get money from you. This is completely false. As you can see, in prior conversation it was said a second crew did come out to finish the move due to the first crew had me drive back to my home, to finish getting the things they left, and then they never showed back up. A second crew did come out and finish the move as a result of your delivery crews supervisor being called 12 hours into the move and me standing in a half empty apartment waiting for your crew that never showed back up. Compensation was then mentioned by him, as well as, your customer service rep instead of me just demanding it as you make it seem. As for a requesting a call from a supervisor..the call wasn't received. Here we are weeks later and no one from this company has tried to reach out to me as requested nor has anyone tried to make things right. I'm not sure how it is ok for your story to keep changing, your company proving zero customer service or be willing to discuss the matter further without going through the Revdex.com, or how damaging my personal property and feeling no remorse is ok. This has been the most disrespectful company I have had to deal with. I work for a well known business myself and I can assure you we wouldn't allow this matter to happen and if it did we sure wouldn't let it drag out for months blaming the customer when we were in the wrong.
Regards,
[redacted]
Dear Revdex.com,Mr. [redacted]'s move was in a troubled area for us and an agreement was met in which the customer chose to come pick up his shipments (since he was going to be in Indiana). This agreement also involved a revising of the charges for only the work that had been done (pick up / packing) which left...
a credit on his account to be issued. Unfortunately the supervisor who approves all refunds was in and out of the office a lot last week. However, now that it has been confirmed by the customer which credit card he wants the refund to be placed on the billing department will issue the credit promptly. The news of the customer feeling he needed to file a compliant with the Revdex.com has also been sent to the supervisor. We will get the refund issued as soon as possible. Again, we thank the Revdex.com for assisting in resolving the customers issues. Sincerely,Master Movers
Dear Revdex.com,We understand the position of the customer, however Master Movers decision is final as we are bound by insurance policies and requirements in handling all claims matter. We again thank the Revdex.com for assisting us in resolving the issue for the customer.Thank you,Master Movers
Dear Revdex.com,This refund was issued to the customer today. We were all out of the office due to the holiday weekend. Thank you as usual in assisting us in resolving the customers issue.Sincerely,Master MoversMGMNT
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.It is not sensible for a company to come into your home and damage your property during the move, the damage along with the other damages including missing items signed off on those damages that took place and the business not take responsibility for their liability in this situation. I hope that the Revdex.com will take some action or severe awareness to the public about this company's business practices.Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted] I was not given any offer that included all the damaged items and missing items. Their offer was only for one desk and two endtables!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! There was another desk destroyed, a shelf unit destroyed, mattresses damaged, couch damaged, missing waterhose cart with hose, a chair was destroyed, etc. All the items were noted in my claim which I have sent to you. Their advertising and salesmen intentionally misrepresented the company and their policies. And the insurance company is not considering all the damages which was insured for 60 cents per lb per aritcle. If the article weighed 100 lbs and is missing or destroyed, then it would be $60 insurance on it. The desk and two end tables warrant more coverage than $102. $50 was for the hole the delivery people put in our wall. AND THEY WERE NOT EMPLOYEES OF MASTER MOVERS AS WE WERE TOLD THEY WOULD BE. The whole contract should actually be refunded as they did not adhere to their sales contract.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Enclosed are documents relating to my complaint against Master Movers. I have highlighted important things on each document.Master Movers had started that all their crew members were employees and they were a national company with facilities throughout the USA at the time of their quotation. However, in an email, the customer service states that only the administration staff are employees and the drivers/loaders are subcontractors.Master Movers did not handle our shipment from the origin to the destination as they stated. They brokered the shipment out to unprofessional people who made me sign receipt of all items before shipment was offloaded.I filed a claim which is enclosed and calculated 60 cents per lb. Master Movers have indicated that they will only pay for one desk (two desks were destroyed) and two endtables. They are refusing to pay for the other damaged items and missing items. Please note the several inventory line items that are unmarked as received as well as the items marked damaged.Master Movers lied about their company operations and provided false documentation/ads to support heir falsehoods.My inventory of damaged goods totaling $613 plus the wall damage of $50 should be accepted because of the damage and their misrepresentation. And they should be reprimanded for their advertising falsehoods.Please help settle this claim with Master Movers.Thank you.
Sincerely,
[redacted] tele:[redacted] e[redacted]@gmail.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The company is demanding more than the 70% agreed on at time of pick up. The difference is $3600 between what I agreed to pay and what Benjiman M[redacted] of master movers is requiring after he has position of my belongings. I have credit card payment showing that the 70% required was paid for a total of $1841.moreover he decided he only wants cash and that he refuses to deliver my items he's held on to for 4 weeks . I will only temporarily authorize a credit card until I receive my items in full due to evident issues. I'm not paying anything in cash. I'm not even sure from his accent he's in America. I get blocked caller ID calls from a "Benjiman M[redacted]" requesting cash or he will auction my items-threats of no delivary. He has $1841 for a 2 bedroom apt move 12 hours away (Dayton,OH-Oklahoma City,OK). I owe him 600 up on delivary. Which I'm happy to pay by credit card on the phone in order to get my things. I'm not giving cash or giving checks he can cash and deliver half my things. We're talking about a disturbed person asking for $3500 in cash. Please, please help me. I got out of graduate school and moved here for my job and this company is scamming me hard. Mobile 773-294-4004. he has held on to my items for over month without delivering and requesting cash.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]1-the reason I was reluctant to pay the increased price is because I did not agree to it up on pick up of my items and was strong armed to pay it because M[redacted] and master movers would not deliver my things. 2-They ey also took copies of my credit cards and ID to keep hard copies, electronic, security code, and expectation. It's close to security issues there. 3-I still believe they have decided to deceive me and have no integrity not ethics. They are unprofessional and extremely disrespectful.4-I've called them over 50-100 times, every department over 5 weeks and No one picks up the phone. Very unprofessional, unsafe, and not secure company.5-they are not reliable. They do not reply to calls or email. They damaged almost all my furniture. 6-their phone lines that they don't answer refer claims to the website. I went to the website and it has no claims tab. It says error. It's a circle of scam.
I'm puzzled as to why they are allowed on the Revdex.com.I hope the Revdex.com seriously considers action to remove master movers from their accreditation and endorsement. Master movers do not fit nor represent a better business. My understanding is that it's not just about fees and that the Revdex.com monitors and takes these actions and reporting a seriously against this companies issues.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was forced to reschedule or cancel my move altogether with the company. That would have left me without any way of getting my belongings from my previous residence to my current residence. Master Movers made a commitment they didn't keep and were extremely lacking in customer service during this whole debacle. I am a single mom to three kids who had to stretch to pay for this service and to be taken advantage of by a family owned business is not only unprofessional but very disappointing. The fact that a supervisor or owner will not even speak to me tells me that they do not value their customers or their reputation.Regards,[redacted]
Dear Revdex.com,Ms. [redacted] left ONE message yesterday, we did not receive any emails from her. She was just delivered per her Yelp review a day or two ago. A claim form has been sent to her. Thank you for passing on the message. We do apologize that customers feel the need to use the Revdex.com time in regards to messages. We thank the Revdex.com for all it's work. We will of course handle the claim when it is received.Sincerely,Customer Service
Thank you,
Dear Revdex.com,According to the estimate sent to the customer he was to have 95 items, with a 4 hr estimate of labor hours. Per the moving documents the customer ending up having 55 items over the amount given at the time of booking, which brought his item count to 150 items. Which of course will take...
more time especially to protect everything needed. Per the estimate given to the customer he had some packing materials considered to be pre-sold and additional materials needed (as there were more items being moved). Per the notes in the system it is not notated that the customer called in to say the crew was having any issues with maneuvering any of his items. We do understand that there can be issues on the day of the move and had we been notified of the progress we could have given some instructions to the crew to help. All of our movers are screened put thru various training and orientation sessions. A claim form has been emailed to customer and call placed to alert him of the form. Per a further review of the moving documents by a supervisor the customer was charged correctly for amount of items and time used. We will handle the customers claim issues as soon as we receive it in.As always we thank the Revdex.com for assisting in resolving the customers issues.Sincerely,Master Movers
Please note that all reviews and or complaints are being handled in-house, Master Movers is no longer a member of the Revdex.com and should you wish to resolve your issue with our company please contact us directly. We appreciate the Revdex.com's format for assisting consumers in resolving their issues.317-872-6683 x 1002 or x 1000.Thank you,Master Movers
Dear Revdex.com,This cusotmers original documents from the delivery date have not made it into the office as of yet. When drivers are out on the road sometimes they are not in the home state for a couple of weeks. As soon as the original documents come into the office, the account will be gone over and any credits or adjustments that are authorized will be issued at that time. Then the billing department will issue a receipt to show that the issue has been completed via email to the customer's email we have on file.Once we receive the claim it will also be processed accordingly.Thank you,Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]