Dear Revdex.com,We understand that Ms. [redacted] is not happy with the outcome of her claim or the offer made to her. Unfortunately, per the attached Ms. [redacted] did not have an additional policy taken out on the move therefore the valuation coverage was activated to cover the issues on her move. The attached shows the offer made Ms. [redacted]. Her request for a supervisor to call her was forwarded, I do apologize if that contact was not made however the supervisor did express the decision on the information given to him. Master Movers has offered all it can in this situation, we offered to send another crew to her to assist in resolving some of the issues and that offer was declined (however the customer asked for monetary compensation instead of which the supervisor did not approve). We have sent a settlement form to the customer asking for her signature, once that is received we can proceed with the credit being issued to her. We do apologize for any inconvenience that was caused to the customer during her move and thank the Revdex.com for assisting in resolving the customers issue.Sincerely,Management
Dear Revdex.com,Ms. [redacted] submitted a claim and after a careful review of the moving documents there was no notation of damage and a wrapping waiver was signed by the customer. Per the claims department they must according to the regulations have notations from the customer as to what the exceptions...
are/were at the time of the delivery. The wrapping waiver shows that the customer requested not to have items wrapped as per standard in the industry. The claims department did send out a furniture repair kit that is very popular in the furniture industry and has been used by professionals to assist with the scratches. We most certainly apologize for any inconvenience caused to the customer on the day of the move, however the claim was denied according to the polices and procedures that govern that department. We thank the Revdex.com for assisting in resolving the customers issues.Sincerely,Master Movers
Dear Revdex.com,All items were accounted for that were claimed. The below and the attached document shows what items were eligible to be claimed due to the "notations" made at the delivery. The claims department can not approve of items that are not notated as required. Ms. [redacted]'s concerns about the advertising done for Master Movers has been given to a supervisor, however all drivers (owner operators, sub-contractors are part of the Master Movers team). "After a careful review of the moving documents the following was found: Per your inventory sheets we only found that 3 items were notated with an exception at the time of the delivery. Section 6 of the Master Mover’s Tariff states: Filing of Claims/Complaints Procedures: “…must be limited to the destination descriptions of damage indicated on the inventory logs at the time of delivery. It is solely the shipper’s responsibility to inspect and indicate damaged or missing items on the inventory logs at the time of delivery.” (There are also items notated on the inventory sheet that were not listed on your claim form.) Desk @100lbs / End Table @40lbs / End Table @30lbs =170lbs @ .60 / lb/ article =$102.00 Property Damage to home: $50 to repair Total offered: $152.00" Unfortunately, the offer stands as per the claims policy and procedures. Thank you,Customer Service
Dear Revdex.com,We understand that Ms. [redacted] is not happy with the outcome of her claim or the offer made to her. Unfortunately, per the attached Ms. [redacted] did not have an additional policy taken out on the move therefore the valuation coverage was activated to cover the issues on her move. The attached shows the offer made Ms. [redacted]. Her request for a supervisor to call her was forwarded, I do apologize if that contact was not made however the supervisor did express the decision on the information given to him. Master Movers has offered all it can in this situation, we offered to send another crew to her to assist in resolving some of the issues and that offer was declined (however the customer asked for monetary compensation instead of which the supervisor did not approve). We have sent a settlement form to the customer asking for her signature, once that is received we can proceed with the credit being issued to her. We do apologize for any inconvenience that was caused to the customer during her move and thank the Revdex.com for assisting in resolving the customers issue.Sincerely,Management
Dear Revdex.com,Ms. [redacted] submitted a claim and after a careful review of the moving documents there was no notation of damage and a wrapping waiver was signed by the customer. Per the claims department they must according to the regulations have notations from the customer as to what the exceptions...
are/were at the time of the delivery. The wrapping waiver shows that the customer requested not to have items wrapped as per standard in the industry. The claims department did send out a furniture repair kit that is very popular in the furniture industry and has been used by professionals to assist with the scratches. We most certainly apologize for any inconvenience caused to the customer on the day of the move, however the claim was denied according to the polices and procedures that govern that department. We thank the Revdex.com for assisting in resolving the customers issues.Sincerely,Master Movers
Dear Revdex.com,All items were accounted for that were claimed. The below and the attached document shows what items were eligible to be claimed due to the "notations" made at the delivery. The claims department can not approve of items that are not notated as required. Ms. [redacted]'s concerns about the advertising done for Master Movers has been given to a supervisor, however all drivers (owner operators, sub-contractors are part of the Master Movers team). "After a careful review of the moving documents the following was found: Per your inventory sheets we only found that 3 items were notated with an exception at the time of the delivery. Section 6 of the Master Mover’s Tariff states: Filing of Claims/Complaints Procedures: “…must be limited to the destination descriptions of damage indicated on the inventory logs at the time of delivery. It is solely the shipper’s responsibility to inspect and indicate damaged or missing items on the inventory logs at the time of delivery.” (There are also items notated on the inventory sheet that were not listed on your claim form.) Desk @100lbs / End Table @40lbs / End Table @30lbs =170lbs @ .60 / lb/ article =$102.00 Property Damage to home: $50 to repair Total offered: $152.00" Unfortunately, the offer stands as per the claims policy and procedures. Thank you,Customer Service