I have been ordering THE NATIONAL ENQUIRER for my 82 year young home bound mom for many years. The last 3 years I have paid for the subscription by the first of each new year,only to have the delivery stop completely. I call US PERIODICAL, not once,but twice, to be told the renewal shows that the subscription shows it has been paid. They will reenter the order and the renewal will start 1 year from that date. On the second call I was again told they would have to reenter,making the first delivery sometime in mid-February. I then asked if it would be possible to send my mom back issues? I was informed by a young man?? that he would check to see if possible. When asked how soon it would be possible to send those, I was,I felt rudely told "when he sent them." It saddens me that customers who try to do the right thing, are treated this way. Thank you for taking time to listen.
Several years ago I renewed my subscription to [redacted] as well as a friend's subscription to the same magazine through US Periodicals. The subscriptions were for three years. Within a year, I received my bill from [redacted]. When I called them and told them I had already renewed for three years through US Periodicals, they said they had never received payment from US Periodicals. I tend to believe that [redacted] is more credible than this apparently scam business. Now, today I received a renewal notice from US Periodicals. I will NOT be sending them any money!
Hi,Mrs [redacted] is completely wrong in the fact that we have ever charged her for magazines. Any magazines that were sent to her were promotional and SHE WAS NEVER CHARGED FOR THEM.!! If she can provide us with however she supposedly paid for these through US Periodicals, then we would be more...
Dear [redacted],
We are writing to you today in regards to a complaint filed by [redacted]. Mr. [redacted] received the [redacted] and ** magazine as a free promotional offer. He did sign up with this several years ago when he received [redacted] magazine.
We...
will cancel both magazines and put him on our dnc list to make sure he is off the promotion list.
Best Regards, [redacted]
I contacted US Periodicals today regarding several magazines that were sent to my son ( he has been hospitalized for several years with a Traumatic Brain Injury)
I explained to them that there was no way my son could order any magazines as he was injured 10 years ago. He said that my son must have registered for something in the last 10 years as they "bought" his information from somebody. I explained this was impossible as he does not have the metal ability to do this. then he said well maybe the hospital sold them the information??? ever heard of HIPPA??
I asked him to remove him from the list and stop sending us magazines, as this was really up setting my wife every time she sees his name on mail to him (this injury was very traumatic to our family).
he said No. if we wanted to stop it, we call each magazine company and ask them to stop it.
What a jerk. We already have to deal with issues of our sons injury. Now I have to deal with a scam magazine sales company?
We have revewied this complaint regarding Ms. [redacted]. The US Weekly was sent to Ms. [redacted] as a promtion with no charges do for this subscription. Ms. [redacted] had signed up for the promotion over a year ago and this was the first title she was able...
to receive. We have cancelled this subscription and will take her off our promotion list and again...there were never any charges for this subscription!
Thank You,
We are writing to you today in regards to a complaint filed by [redacted]
Ramos. Mrs. [redacted] received [redacted] magazine as a free promotional offer....
This was soley a
"FREE MAGAZINE SUBSCRIPTION." We do not have any of Mrs. [redacted] credit card
information on file.
Best Regards,
[redacted]
We are so sorry for the problems that you are having. We submitted your order on 6/25/16 and found out that your order did not go through processing correctly. We have fixed your National Enquirer which will begin within the next 3-4...
weeks.
We apologize again for the problems that you are receiving from USP.
We are writing to you today in regards to a complaint filed by [redacted]. Mrs. [redacted] never called us with a problem on this account. We did fix this order immediately after finding out there was a problem. Mrs. [redacted] is now good from 5/26/14 to 5/18/16.
We apologize for any...
inconvenience this may have caused Mrs. [redacted].
Best Regards,
[redacted]
Dear [redacted],We apologize for this situation you are having with US Periodicals. We will take your name off of our promotion list and discontinue any further magazines that you are receiving.Again we apologize for the inconvenience that this has caused you.[redacted]...
Hello,I have searched our database and cannot find a payment that was made by Mr [redacted] in the amount of $35.00 dollars. Is it possible for him to fax a copy of the front and back of the check to ###-###-####? As soon as we get a copy of the check we will remedy this situation...
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear Revdex.com,
In response to Mrs [redacted]'s comment it states very clearly on the back all requirements of receiving the subscription. It seems to be that Mrs. [redacted] wants to have credit with US Periodicals and in which we do not offer. We will refund Mrs. [redacted]'s money today!
Thank You,
Mike S[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me, assuming that they actually do remove my information from their database and that I do not receive a bill, invoice, or any other attempt to collect payment. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We are more than happy to cancel out all the magazines she is receiving from US Periodicals. She has not nor will be charged for any of the magazines she has received. They were simply a promotion for her to try out. We will remove her name from our database today and will have no further contact...
They promised I get an iPad if I signed up for a subscription of 3 different type of magazines for the first month so I'm like sure. They even told me that I was going to get a letter from them in the mail and once I get that letter in the mail, I'll have 3 days to decide whether or not I want to cancel my subscription. I gave my info and was waiting patiently for my iPad. I got the letter in the mail but its been over 2 1/2 weeks but I got it but I decided that I didn't want the magazines. I called them up and this nice man on the phone wanted to know if I decided if I wanted the magazines. I told him that I decided I don't want the magazines and I want to cancel my subscription and he said "Sure, sir. No problem. I'm sorry you decided that you don't want them. You do know that you won't be getting the iPad as well, correct?" I told them I understand. He told me that he got me off the subscription and to have a nice day so I thought great now I can use my money on more important things like paying my bills and for my family.
Then came today where I got a call from this woman in Louisiana telling me that I owe 3 months of payment for the magazines I subscribed to. I told her that one of their guys handled it and got me off of the subscription. She said no that didn't happened and that I owe $150 for the 3 months and I'm just thinking that I swore that the guy got it done for me. She kept saying that I owe money and if I can pay one of the payments up now because my account is "red flagged" and I told her no. Then she goes off saying that she knows I work in the oilfield so I should be making good money. Well what she doesn't realize that over here in Bakersfield where I'm at we're losing hours so I couldn't make enough hours to live a comfortable life. I told her that and she says "Well I'm making $9/hr and I am getting my bills paid" and I'm like, "Well aren't you lucky." They don't even mail me anything like a receipt showing I paid for it with their company inffo with their address. I look at my transactions in my bank account and the "info" thats on their only shows their number and their name thats it.
So yeah if you get a call from Periodical Magazines, don't buy into their scams cause they will try to call and lure you in with a free iPad or anything expensive as long as you sign for their magazine subscription
To whom it may concern,
This letter is in response to a complaint made by [redacted], regarding her aunt [redacted]'s [redacted]. On April 22, 2014 we received a phone call from Ms. [redacted] demanding we stop sending her Aunt renewal offers through the mail as well demanding a...
full refund for any money she paid to U.S. Periodicals in the past two years. Please keep in mind we've never had a phone call from Ms. [redacted] in the past, nor did we have any confirmation she was in charge of her Aunts financials.
Ms. [redacted] is 100% correct in saying "and then I called all hell broke loose". As soon as I told Ms. [redacted] we were unable to refund her Aunt's money, per our company policy stated in writing on the customer form she was holding in her hand, she became very irate. She told me "I was the worst customer service agent she'd ever spoke to" ad that "she's the customer I am suppose to do what the customer says." I again stated "I would not be able to refund her Aunt's money." Ms. [redacted] by this time was very agitated, using foul language, and I did terminate the phone call. As soon as a customer starts using foul language or is belligerent it is our policy to let the customer know "we will be discontinuing the call".
In the next 3 hours Ms. [redacted] called us 7 times. Every time I answered the phone, she asked to speak to a supervisor. When I told her I was the supervisor she then hung up. On the 8th and final phone call Ms. [redacted] changed her whole attitude. When I picked up she apologized for her behavior, she said she didn't know why I didn't like her, as everyone in her office loved her. I asked her what she would like me to do with her Aunts remainder of her subscription. She stated she "would like the delivery address to be changed to her Aunt's nursing home". I had no problem doing the address change. Once I made the address change Ms. [redacted] told me, "I must just be having a bad day because I was very helpful this call".
For Ms. [redacted] to write that she "did not yell, cuss, or use foul language is 100% false. We are in a customer service business and as a manager I would never use foul language with a customer or I would lose my job. I was "berated" and still chose to help the customer as best I could. Please see the attached documentation which states "no refunds are processed after 10 days upon receipt of your 1st payment". My only question to Ms. [redacted] was "why she had waited so long to inquire about her Aunt's bills". I never once accused her of "not caring for he Aunt in the past or only being interested in hoarding her Aunt's money".
Thank you for your attention regarding this matter and please feel free to contact me for any further information regarding this matter.
Sincerely,
[redacted]
I began receiving [redacted] back in November/December. This is not something I requested. Per the cancellation info on the [redacted] website, I needed to contact [redacted]) for all payment related inquiries. I received an email from [redacted] stating that I contact the company that initiated this order, which is under the name [redacted] and associated with this number (###-###-####).
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me as long as I don't get a bill later asking for payment. This complaint would then be considered resolved.
Regards,
[redacted]
I have been ordering THE NATIONAL ENQUIRER for my 82 year young home bound mom for many years. The last 3 years I have paid for the subscription by the first of each new year,only to have the delivery stop completely. I call US PERIODICAL, not once,but twice, to be told the renewal shows that the subscription shows it has been paid. They will reenter the order and the renewal will start 1 year from that date. On the second call I was again told they would have to reenter,making the first delivery sometime in mid-February. I then asked if it would be possible to send my mom back issues? I was informed by a young man?? that he would check to see if possible. When asked how soon it would be possible to send those, I was,I felt rudely told "when he sent them." It saddens me that customers who try to do the right thing, are treated this way. Thank you for taking time to listen.
Several years ago I renewed my subscription to [redacted] as well as a friend's subscription to the same magazine through US Periodicals. The subscriptions were for three years. Within a year, I received my bill from [redacted]. When I called them and told them I had already renewed for three years through US Periodicals, they said they had never received payment from US Periodicals. I tend to believe that [redacted] is more credible than this apparently scam business. Now, today I received a renewal notice from US Periodicals. I will NOT be sending them any money!
Hi,Mrs [redacted] is completely wrong in the fact that we have ever charged her for magazines. Any magazines that were sent to her were promotional and SHE WAS NEVER CHARGED FOR THEM.!! If she can provide us with however she supposedly paid for these through US Periodicals, then we would be more...
than happy to reimburse her!Thank You,[redacted]
Dear [redacted],
We are writing to you today in regards to a complaint filed by [redacted]. Mr. [redacted] received the [redacted] and ** magazine as a free promotional offer. He did sign up with this several years ago when he received [redacted] magazine.
We...
will cancel both magazines and put him on our dnc list to make sure he is off the promotion list.
Best Regards, [redacted]
I contacted US Periodicals today regarding several magazines that were sent to my son ( he has been hospitalized for several years with a Traumatic Brain Injury)
I explained to them that there was no way my son could order any magazines as he was injured 10 years ago. He said that my son must have registered for something in the last 10 years as they "bought" his information from somebody. I explained this was impossible as he does not have the metal ability to do this. then he said well maybe the hospital sold them the information??? ever heard of HIPPA??
I asked him to remove him from the list and stop sending us magazines, as this was really up setting my wife every time she sees his name on mail to him (this injury was very traumatic to our family).
he said No. if we wanted to stop it, we call each magazine company and ask them to stop it.
What a jerk. We already have to deal with issues of our sons injury. Now I have to deal with a scam magazine sales company?
Put them out of business!
Dear Revdex.com,
We have revewied this complaint regarding Ms. [redacted]. The US Weekly was sent to Ms. [redacted] as a promtion with no charges do for this subscription. Ms. [redacted] had signed up for the promotion over a year ago and this was the first title she was able...
to receive. We have cancelled this subscription and will take her off our promotion list and again...there were never any charges for this subscription!
Thank You,
[redacted]
We are writing to you today in regards to a complaint filed by [redacted]
Ramos. Mrs. [redacted] received [redacted] magazine as a free promotional offer....
This was soley a
"FREE MAGAZINE SUBSCRIPTION." We do not have any of Mrs. [redacted] credit card
information on file.
Best Regards,
[redacted]
Dear Mrs. [redacted],
We are so sorry for the problems that you are having. We submitted your order on 6/25/16 and found out that your order did not go through processing correctly. We have fixed your National Enquirer which will begin within the next 3-4...
weeks.
We apologize again for the problems that you are receiving from USP.
Mike S[redacted]
We are writing to you today in regards to a complaint filed by [redacted]. Mrs. [redacted] never called us with a problem on this account. We did fix this order immediately after finding out there was a problem. Mrs. [redacted] is now good from 5/26/14 to 5/18/16.
We apologize for any...
inconvenience this may have caused Mrs. [redacted].
Best Regards,
[redacted]
Dear [redacted],We apologize for this situation you are having with US Periodicals. We will take your name off of our promotion list and discontinue any further magazines that you are receiving.Again we apologize for the inconvenience that this has caused you.[redacted]...
[redacted]
Hello,I have searched our database and cannot find a payment that was made by Mr [redacted] in the amount of $35.00 dollars. Is it possible for him to fax a copy of the front and back of the check to ###-###-####? As soon as we get a copy of the check we will remedy this situation...
immediately!!Thank You,[redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear Revdex.com,
In response to Mrs [redacted]'s comment it states very clearly on the back all requirements of receiving the subscription. It seems to be that Mrs. [redacted] wants to have credit with US Periodicals and in which we do not offer. We will refund Mrs. [redacted]'s money today!
Thank You,
Mike S[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me, assuming that they actually do remove my information from their database and that I do not receive a bill, invoice, or any other attempt to collect payment. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We are more than happy to cancel out all the magazines she is receiving from US Periodicals. She has not nor will be charged for any of the magazines she has received. They were simply a promotion for her to try out. We will remove her name from our database today and will have no further contact...
with her.
Mike [redacted]
They promised I get an iPad if I signed up for a subscription of 3 different type of magazines for the first month so I'm like sure. They even told me that I was going to get a letter from them in the mail and once I get that letter in the mail, I'll have 3 days to decide whether or not I want to cancel my subscription. I gave my info and was waiting patiently for my iPad. I got the letter in the mail but its been over 2 1/2 weeks but I got it but I decided that I didn't want the magazines. I called them up and this nice man on the phone wanted to know if I decided if I wanted the magazines. I told him that I decided I don't want the magazines and I want to cancel my subscription and he said "Sure, sir. No problem. I'm sorry you decided that you don't want them. You do know that you won't be getting the iPad as well, correct?" I told them I understand. He told me that he got me off the subscription and to have a nice day so I thought great now I can use my money on more important things like paying my bills and for my family.
Then came today where I got a call from this woman in Louisiana telling me that I owe 3 months of payment for the magazines I subscribed to. I told her that one of their guys handled it and got me off of the subscription. She said no that didn't happened and that I owe $150 for the 3 months and I'm just thinking that I swore that the guy got it done for me. She kept saying that I owe money and if I can pay one of the payments up now because my account is "red flagged" and I told her no. Then she goes off saying that she knows I work in the oilfield so I should be making good money. Well what she doesn't realize that over here in Bakersfield where I'm at we're losing hours so I couldn't make enough hours to live a comfortable life. I told her that and she says "Well I'm making $9/hr and I am getting my bills paid" and I'm like, "Well aren't you lucky." They don't even mail me anything like a receipt showing I paid for it with their company inffo with their address. I look at my transactions in my bank account and the "info" thats on their only shows their number and their name thats it.
So yeah if you get a call from Periodical Magazines, don't buy into their scams cause they will try to call and lure you in with a free iPad or anything expensive as long as you sign for their magazine subscription
To whom it may concern,
This letter is in response to a complaint made by [redacted], regarding her aunt [redacted]'s [redacted]. On April 22, 2014 we received a phone call from Ms. [redacted] demanding we stop sending her Aunt renewal offers through the mail as well demanding a...
full refund for any money she paid to U.S. Periodicals in the past two years. Please keep in mind we've never had a phone call from Ms. [redacted] in the past, nor did we have any confirmation she was in charge of her Aunts financials.
Ms. [redacted] is 100% correct in saying "and then I called all hell broke loose". As soon as I told Ms. [redacted] we were unable to refund her Aunt's money, per our company policy stated in writing on the customer form she was holding in her hand, she became very irate. She told me "I was the worst customer service agent she'd ever spoke to" ad that "she's the customer I am suppose to do what the customer says." I again stated "I would not be able to refund her Aunt's money." Ms. [redacted] by this time was very agitated, using foul language, and I did terminate the phone call. As soon as a customer starts using foul language or is belligerent it is our policy to let the customer know "we will be discontinuing the call".
In the next 3 hours Ms. [redacted] called us 7 times. Every time I answered the phone, she asked to speak to a supervisor. When I told her I was the supervisor she then hung up. On the 8th and final phone call Ms. [redacted] changed her whole attitude. When I picked up she apologized for her behavior, she said she didn't know why I didn't like her, as everyone in her office loved her. I asked her what she would like me to do with her Aunts remainder of her subscription. She stated she "would like the delivery address to be changed to her Aunt's nursing home". I had no problem doing the address change. Once I made the address change Ms. [redacted] told me, "I must just be having a bad day because I was very helpful this call".
For Ms. [redacted] to write that she "did not yell, cuss, or use foul language is 100% false. We are in a customer service business and as a manager I would never use foul language with a customer or I would lose my job. I was "berated" and still chose to help the customer as best I could. Please see the attached documentation which states "no refunds are processed after 10 days upon receipt of your 1st payment". My only question to Ms. [redacted] was "why she had waited so long to inquire about her Aunt's bills". I never once accused her of "not caring for he Aunt in the past or only being interested in hoarding her Aunt's money".
Thank you for your attention regarding this matter and please feel free to contact me for any further information regarding this matter.
Sincerely,
[redacted]
We have taken his information out of our database for future renewals.Thank You,[redacted]
I began receiving [redacted] back in November/December. This is not something I requested. Per the cancellation info on the [redacted] website, I needed to contact [redacted]) for all payment related inquiries. I received an email from [redacted] stating that I contact the company that initiated this order, which is under the name [redacted] and associated with this number (###-###-####).
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me as long as I don't get a bill later asking for payment. This complaint would then be considered resolved.
Regards,
[redacted]