CheapCaribbean.com, Incorporated

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:I am sending you two advertisements: one with the current cost for days/nights with food for $2,and one with the current cost for days/nights without food for $1,The difference in cost is $It is clear that CheapCaribbean is dishonest about the cost of no meal plan vsall-inclusiveCheapCaribbean charged me and my wife a $to convert the plan to all-inclusiveCheapCaribbean is NOT consistent with their pricingIn addition, I am forwarding a correspondence from the New Jersey Department of Consumer Affairs stating that they are forwarding the case to the Pennsylvania Attorney General (please see attached).There are three attachments along with this response.Please advise Regards, [redacted]

It is always our goal to provide our customers with the best vacation at the best price and we want nothing more than our clients to enjoy their vacations in the Caribbean While circumstances beyond our control occur from time to time we do our best to rectify their situation while in destinationWe feel we’ve attempted to resolve all issues as quickly as possible for our clients while in destinationWe apologize if the clients perceive our actions differently For reference attached is the resort details as located on our website at the time of booking All information is provided to us directly by the resort On behalf of our client we have notified the resort of our clients discontent while on property The [redacted] Resort at this time wished to apologize for any of the inconvenience encountered and as a gesture of customer service offer a night refund We will be processing a refund in the amount of $to our clients credit card on file Please be advised that it can take 7-business days for the refund to show on their credit card, depending upon your individual bank/credit card company Once again, we reiterate our sincere apologizes for any difficulties they felt they encountered Our aim is always to provide the best service and we hope that they will give us another opportunity to prove this *CheapCaribbeanTerms and Conditions attached

The client purchased a vacation on July 8, The client purchased round trip airfare from Newark, NJ to Cancun, a five night stay at the [redacted] Resort in a Junior Suite Ocean View, Shared Round Trip Airport Transfers, and [redacted] Travel Protection Plan - Standard Coverage Travel Insurance The client purchased this vacation for himself to travel November thru November 24, at a total cost of $1, The cost of each service purchased is as follows: $1,– Hotel $– Airfare $– Airport Transfers $– Insurance premium $1,- Total During the online booking process the client is read the terms and conditions If these Terms are not agreed to then the booking is not processed and the credit card is not charged Our Terms specifically state: “By making this reservation today with CheapCaribbean.com, you agree that all travel packages are governed by the Terms of Use appearing on our website as posted at www.cheapcaribbean.com/terms.jsp and that all passenger name information exactly matches your official documentsChanges to or cancellation of your reservation will incur a per person fee, plus any applicable resort penalties and air penalties, up to the full cost of your ticket(s), and any increase in price resulting from the changeUpon cancellation, a credit towards future travel will be issued for the balance remainingYou have purchased Aon’s standard illness and injury insurance, which includes hurricane and weather protection, as part of this packageThis policy is nonrefundable after hoursYour confirmation documents will include a link for [redacted] Insurance which can be used to view a full schedule of benefits for the policy you purchasedPlease note that once I submit your reservation, the entire amount will be charged to your credit cardOnce charged, it is non-refundableIt is your responsibility to ensure that you have the proper documents to enter, connect through, or stop at the destinations on your itineraryCheapCaribbean.com is not responsible for denied boarding due to improper documentationYou as the customer are responsible for any additional airline baggage fees, pre-assigned seating, incidentals at the resort, and entry or exit fees resulting from purchasePlease note it is your responsibility to confirm your flights directly with the airline hours prior to travelFinally, the FAA has issued “Hazardous Materials Restrictions” - Federal law forbids the carriage of hazardous materials aboard aircraft in your luggage or on your personA violation can result in five years' imprisonment and penalties of $250,or more (U.S.C5124)Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materialsExamples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radiopharmaceuticalsThere are special exceptions for small quantities (up to ounces total) of medicinal and toilet articles carried in your luggage and certain smoking materials carried on your personDo you agree to these terms and conditions?” - The client must agree before you proceed with the booking · The client was assigned Booking # [redacted] for this reservation on 7/8/ · After the transaction was finalized the client was issued a Travel Voucher Receipt for the purchase to his email address on file · This document contained all of the information that the client needed to travel on the reservation as well as the insurance policy information and an abridged version of the terms of the purchase It also stated “Special Requests (Not guaranteed): : King bed in room please.” · After receiving the client’s dispute with their credit card company we reviewed the reservation and saw that we had not had any contact with the client since the purchase The claim that the services were cancelled by the client was untrue We were unsure why he would be disputing the transaction without contacting us for assistance Nevertheless we contacted the client to discuss the claim on 7/24/ · He advised the agent that he was not traveling on the reservation, but wanted a full refund, not a store credit, so he disputed the transaction · We advised the client that the terms and conditions that were agreed to at the time of the purchase stated that the purchase was nonrefundable, cancellation fees would be assessed, and store credit issued for the remaining If the client was not traveling we would be canceling the reservation in accordance with these terms · The client told the agent that he didn’t agree and wanted a refund · We again advised that the terms were agreed to at the time of purchase, we just reiterate them at cancellation so clients are aware of the outcome of cancellation The client said he would continue to work with the credit card company to dispute the transaction as he was seeking a refund We advised that we would cancel per the term of the purchase and store credit would be issued which could be applied towards a future purchase · The reservation was cancelled and the client was issued a CheapCaribbean.com store credit in the amount of $and a United Air credit in the amount of $586.88, in which a $change fee will applied upon rebooking · Travel on these credits must be reserved and completed by July 8, · If client reason for cancellation was due to a documented injury, illness or another reason that is covered by the insurance policy purchased, the client can certainly file an insurance claim with [redacted] for reimbursement The store credit would be cancelled and any reimbursement due from the policy would be provided by [redacted] based on the coverage purchased The client can speak with [redacted] regarding what the policy does and does not cover at ###-###-#### · In either instance the client is fully responsible for this charge The client agreed to our nonrefundable Terms and Conditions at the time of booking and disputed the transaction without requesting cancellation as an attempt to avoid paying cancellation fees · The client however is fully responsible for all cancellation fees and no refund will be issued as the client agreed at the time of purchase that no refunds would be issued for cancellations · Please see the attached documents including the trip summary, the Terms and Conditions that were agreed to by the client and the store credit issued upon cancellationNo refund is due as the purchase with the CheapCaribbean.com was nonrefundable · Furthermore cancellation was not requested with us until after the dispute inquiry was received and we reached out to the client to discuss the dispute · The email correspondence with the CheapCaribbean.com employee specifically states that the requests are NOT guaranteed · Moreover the receipt that was issued at purchase states that they were only requests and were not guaranteed · As with most resorts in the Caribbean rooms are assigned by the front desk at the time of check in based on availability: If the resort had a Junior Suite Ocean View Room with a King Bed available when the client was supposed to check in they do their best to meet all of the clients requests, as they want all guests to be satisfied with their stay · The client was advised in the backup documentation that that the resort would be notified of the requests, but again this is a request, which by definition is merely asking for something · We do not offer guaranteed bedding for the room category that the client purchased · If the client had paid the additional $400+ for the Suite Ocean View room that had a guaranteed king bed this certainly would have been provided · Instead the client specifically purchased the less expensive Junior Suite Ocean View room that offered one King Bed OR two Double Beds · The client cannot claim that services were not provided as there was no opportunity for the resort to provide the requested bedding · The client chose to cancel the reservation and this cancellation was processed in accordance with the nonrefundable terms and conditions that were agreed to during the purchase process 7/27/ · All cancellations are processed per these terms no matter what the reason for cancellation · Cancellation fees were assessed and store credit was issued for the remaining value · The client can apply this credit towards a new purchaseTravel will need to be reserved and completed by July 8, No refund will be issued as per the terms and conditions of the merchant agreement Once again, we reiterate our sincere apologiesOur aim is always to provide the best service and we hope that they will give us another opportunity to prove this No further compensation is being offers at this time

In review of my response on case # [redacted] although the amount charged at the time of booking was correct ($3444.72) the breakdown cost did not reflect correct Please update my previous responseThank youThe client booked a reservation online on May 16, 2016The client purchased round trip airfare from EWR to UVF, night stay at the [redacted] ResortThe client purchased this vacation for two travelers to travel 8/19/thru 8/27/at a total cost of $A trip cost breakdown is as follows: $Hotel ($per night) $1113.52Airfare $Transfers $ Deposit $Total Package-$Deposit at time of booking$Remaining Balance Best regards, Melanie R [redacted] Manager, Customer Care

size="3">After review of the case, the following actions were taking by CheapCariibean.com: The client booked a reservation with a CheapCaribbean.com agent on 2/18/ The client purchased round trip airfare from PHL to PUJ, night stay at the [redacted] The client purchased this vacation for four other passengers and herself to travel 8/11/thru 8/15/at a total cost of $ Client denied the purchase of insurance coverage A trip cost breakdown is as follows: $Hotel $2952.10Airfare ($-100.00) - Promo Discount $4798.00Total Package During the online booking process the client is read the terms and conditionIf these Terms are not agreed to then the booking is not processed and the credit card is not charged By making this reservation today with CheapCaribbean.com, you agree that all travel packages are governed by the Terms of Use appearing on our website as posted at www.cheapcaribbean.com/terms.jsp and that all passenger name information exactly matches your official documentsChanges to or cancellation of your reservation will incur a $per person fee, plus any applicable air and resort penalties and any increase in price resulting from the changeUpon cancellation, a credit towards future travel will be issued for the balance remainingHurricane and Weather insurance is not included in this package, however comprehensive illness and injury insurance is available, as well as an enhanced ‘Cancel for Any Reason’ plan, both of which include the weather insurance coverageInsurance must be purchased today; policies are not available for purchase at a later datePlease note that once I submit your reservation, the entire amount will be charged to your credit cardOnce charged, it is non-refundableIt is your responsibility to ensure that you have the proper documents to enter, connect through, or stop at the destinations on your itineraryCheapCaribbean.com is not responsible for denied boarding due to improper documentationYou as the customer are responsible for any additional airline baggage fees, pre-assigned seating, and incidentals at the resort, and entry or exit fees resulting from purchase Please note it is your responsibility to confirm your flights directly with the airline hours prior to travelDo you agree to these terms and conditions?” - The client must agree before you proceed with the booking 3/24/ [redacted] called to cancel one of the passengers on the reservations A CheapCaribbean.com Future Credit Voucher was issued to her in the amount of $883.02: Expiration 2/18/ 2/4/ received call from client wanting to use her credit towards a flight from Tokyo, Japan to Philadelphia It was explained to the client that her CheapCaribbean.com Future Credit could only be issued toward destination in which CheapCaribbean.com sellsHowever an offer to extend the use of credit was offered The following email was sent to the client: From: Wednesday, February 04, 6:PM Dear [redacted] , I’m sorry to hear about your troubles with using the CheapCaribbean creditI know that an agent reached out to you today via telephone, but it appears she was unsuccessful in reaching youSince the credit issued to you is in the form of a CheapCaribbean credit, it can only be used towards hotel packages that we sellWe are not contracted with any airline to sell flights originating from Japan, as such, we are unable to use your credit towards that flightThe credit has an expiration date of Feb 18th 2015, meaning travel using the credit must be complete by that dateSince that date is quickly approaching, we will gladly offer to extend the creditAs long as you contact us by Feb 18th and use the credit towards a hotel only or flight and hotel package, you may complete travel by August 30th.If you feel you will be unable to utilize the credit by the expiration dates, you may also transfer the credit to another personAll you will need to do is give us a call and inform us the name of the person you are transferring the credit toThe same expiration rules apply (book by Feb 18th for travel completed by August 30th).Please don??t hesitate to reply to this email or give us a call if you have further questions **FROM CLIENT* I would like to have the voucher extended to August 30th as I will not be booking flights before that timeI would like to confirm that I could use the voucher for a flight only as I will not want to book a package through your company **REPLY TO CLIENT [redacted] You are able to travel up until August 30th but the travel must be booked by February 18thWe are not able to make any further exceptions here As stated previously, we are not able to apply your credit towards just a flightWe are a hotel and hotel/air package wholesalerWe look forward to hearing from you by the 18th of February to assist you with booking a hotel stay or package to the Caribbean Sincerely, CheapCaribbean.com Reservations *Terms and Conditions attached *CheapCaribbean.com Future Credit Attached The client is fully responsible for this charge All remaining services that the client purchased was a renders in full per the Terms and Conditions that the client clicked and agreed to during the online booking process Once again, we reiterate our sincere apologizes for any difficulties they may have encountered Our aim is always to provide the best service and we hope that they will give us another opportunity to prove this No further offers of compensation is being offered

After review of the case, the following actions were taken by CheapCaribbean.com: The client booked a vacation with a CheapCaribbean.com representative on March 26, The client purchased round trip airfare from ALB to CUN for night’s stay [redacted] Cancun and Round Trip Airport Transfers The client purchased this vacation for passengers to travel 6/23/– 6/30/17at a total cost of $A trips a costs breakdowns is as follows: $- Hotel $- Airfare $Total Package During the online booking process the client is read the terms and conditionsIf these Terms are not agreed to then the booking is not processed and the credit card is not charged “By making this reservation today with CheapCaribbean.com, you agree that all travel packages are governed by the Terms of Use appearing on our website at www.cheapcaribbean.com/terms.jsp and that all passenger name information exactly matches your official documentsChanges to or cancellation of your reservation will incur a $per person fee, plus any applicable resort penalties and air penalties, up to the full cost of your ticket(s), and any increase in price resulting from the changeUpon cancellation, a credit towards future travel will be issued for the balance remainingYou have purchased Allianz’s standard travel insurance as part of this package, which includes hurricane and weather protectionThis policy is nonrefundable after daysYou will receive a separate email from Allianz Global Assistance containing your policy confirmation and certificate of coverage within 1-business days which can be used to view a full schedule of benefits for the policy you purchasedPlease note that once I submit your reservation, the non-refundable deposit will be immediately charged to your credit cardAdditionally, the deposit amount includes a $deposit feeThe remaining balance is required at least days prior to trip departureFuture payments will be automatically charged to the initial credit card used for deposit on the date noted on your deposit invoiceYou are also able to log into your CheapCaribbean.com account and apply payment prior to the due dateIt is your responsibility to verify that the credit card being used for final payment will be valid on the scheduled due dateIn the event that CheapCaribbean.com is unable to collect the remaining balance, your reservation will be cancelledIt is your responsibility to ensure that you have the proper documents to enter, connect through or stop in the destinations on your itineraryCheapCaribbean.com is not responsible for denied boarding due to improper documentationYou as the customer are responsible for any additional airline baggage fees, pre-assigned seating, incidentals at the resort, and entry or exit fees resulting from purchasePlease note that it is also your responsibility to confirm your flights directly with the airline hours prior to travelFinally, Federal law prohibits the carriage of certain hazardous materials aboard aircraft in your luggage or on your person and could result in a fineVisit www.tsa.gov and click on “prohibited items” for more informationDo you agree to these terms and conditions?” - The client must agree before you proceed with the bookingIn review of the reservation, per our records; The client contacted us on7/3/upon their return and expressed their concerns to our agentsThe agent explained the all-inclusive benefits and how they work with different levels at the resort in which a guest would purchasesThe agent advised him that with the resort he purchased he was provided what he paid forHe said he wanted top of the line when he booked, he wanted to be able to walk into any bar, dining and be served It was also explained to him that the only way to get the black wrist bands is to pay for them or book the pyramidOur client did have access to dining and barsWe apologized for his experience and offered him and the other guest $in Sun Dollars which he accepted The following offer was then sent to the client on 7/3: TO CLIENT: From: Customer Care Cheap Caribbean Sent: Monday, July 03, 9:AM To: ' [redacted] @***.com' Subject: SUN DOLLARS***BOOKING # [redacted] ________________________________________________________________________South Easton Road, Suite [redacted] Doylestown, PA 18901Phone: ###-###-#### [redacted] Fax: ###-###-####July 3, 2017Re: Booking # [redacted] Dear [redacted] , Thank you for contacting CheapCaribbean.com and thank you for taking the time to provide us with this valuable feedbackOur goal is to provide each and every client the best vacation at the best price and we want nothing more than for you to enjoy the vacation that you booked with CheapCaribbean.comWe are very sorry to hear of your disappointment with your recent reservation at [redacted] CancunIt is unfortunate when situations and circumstances beyond our control occur amongst the hundreds of properties that we carry on our websiteWe regret any inconveniences that you may have experiencedAs a token of our appreciation for you taking the time to let us know of your experience (and to ensure you of our good faith in this matter), we are depositing $in Sun Dollars into your customer account here at CheapCaribbean.comSun Dollars can be used up to $per new reservation package that includes a resort and airfarePlease note that Sun Dollars are valid for two (2) years and cannot be combined with any other promotionWe offer a broad spectrum of properties, and there is no question that we can find something you will enjoyWhile we cannot change the past, it is our sincerest hope that you will give us the opportunity to serve you again in the future, so that we may have the opportunity to provide you with a much more positive travel Once again, we reiterate our sincere apologizes for any inconveniences they may have encounteredOur aim is always to provide the best service and we hope that they will give us another opportunity to prove thisAll services are rendered in full

This company does all it can to sell and shove products down your throat that you do not needWhen you do ask for something special, they notate it, but nothing is done, even though you paid for itThey pass the blame on the resort and your stuck being ripped offThey will not forget to leave out the important questions such as, "would you like an "Adult Only" resortThey'd rather over sell and over charge you on smaller itemsOnce they make the sale, good luck having any communication with them as it takes a month for someone to get back with you to tell you your hard earned money is gone

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:When I contacted [redacted] which then told me the insurance is SUPPLEMENTAL meaning if my primary personal insurance does not cover it, then they would cover it In no way shape or form does it state that the insurance SECONDARY and SUPPLEMENTAL to my PRIMARY insurance I will call [redacted] again, but Cheap Caribbean is now claiming its not their misrepresentation of this product they offered Regards, [redacted]

This case has been resolved and notified of the refund offer: October 6, Re: Booking # [redacted] We would first like to take this opportunity to thank you for your patience while we received a response from [redacted] Our goal is to provide each and every client the best vacation at the best price and we want nothing more than for you to enjoy the vacation that you booked with CheapCaribbean.com and we are very sorry to hear of your disappointment with [redacted] AirlinesIt is unfortunate when situations and circumstances beyond our control occur amongst the various airline carriers that we offer on our websiteCheapCaribbean.com will be issuing a refund of $497.20, as that is equal to the refund amount in which we received from [redacted] Airlines regarding your reservationPlease be advised that it can take up to 7-business days for the refund to show on your credit card, depending upon your financial institutionWhile we cannot change the past, it is our sincerest hope that you will give us the opportunity to serve you again in the future, so that we may have the opportunity to provide you with a much more positive travel experience Thank you again for choosing CheapCaribbean.com! Once again, we reiterate our sincere apologizes for any inconveniences they may have encounteredOur aim is always to provide the best service and we hope that they will give us another opportunity to prove this

After review of the case, the following actions were taking by CheapCariibean.com: The client booked a reservation online on 12/28/ The client purchased round trip airfare from IAD to MBJ, night stay at the [redacted] The client purchased this vacation for passengers to travel 2/9/thru 2/13/at a total cost of $ ***Client declined the option of purchasing travel insurance at the time of booking A trip cost breakdown is as follows: $Hotel $865.62Airfare $Total Package During the online booking process the client was required to "Click and Agree" to our nonrefundable Terms and Conditions If these Terms are not agreed to then the booking not a processing and the credit card not a charging Our Terms specifically state: This vacation is nonrefundable and nontransferable Changes or cancellations will be charged a $per-person fee, a $per-ticket airline fee, and up to a 100% hotel penaltyA 100% penalty will be charged for No Show reservations CheapCaribbean.com must be notified of any changes or cancellations and the customer is responsible for any increase in price resulting from changes Upon cancellation, Future Credit Vouchers will be issued less fees and will expire one (1) year from book date Passengers are responsible for providing proper travel documents needed to travel http://travel.state.gov/passport/ CheapCaribbean is not responsible for denied boarding due to improper travel documents Customers are responsible for any additional airline baggage fees, ticketing fees, pre-assigned seating, incidentals at resort, charges, taxes, entry/exit fees and assessments resulting from purchase (View airline fees) You agree these fees may be subject to change at any time Services are provided "as is" without warranty of any kind CheapCaribbean.com has no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expense, omissions, delays, re-routing, acts of terrorism or acts of any government or authorityCheapCaribbean.com, Incand its affiliates are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from You agree to defend and indemnify CheapCaribbean.com, Inc., its affiliates, and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature Your use of this Website constitutes your agreement to all such terms, conditions, and notices found below, as well as the CheapCaribbean.com Terms of Use located on our website at www.cheapcaribbean.com/terms.jsp Unless you file any claim you may have with CheapCaribbean.com within days after the termination of this trip, all parties are released from further liability Charge Now: $USD Charge on 08/03/2014: $USD Total Price: $USD Total Price: $USD Balance $ I have read, accept, and agree to abide by CheapCaribbean.com's Terms and Conditions In review: Client booked 12/28/ · 2/8/client called to say that his flight was cancelled (due to inclement weather) · [redacted] offered to reschedule his flight on Saturday 2/11/ · Client stated in the call that this was not fitting to his schedule and was requesting a refund in full · Client request the reservation to be cancelled · Client was advised of the cancellation penalties imposed (airlines, resort & CheapCaribbean.com) and that a CheapCaribbean.com Future Credit would be issued per the terms and conditions agreed to at the time of booking · The client was advised per our terms that we are a nonrefundable company and he would hold a future credit with CheapCaribbean.com · As a gesture of customer service CheapCaribbean.com waived our $pp cancellation fee · We also contact the resort to see if they were agreeable on waiving their cancellation fees under the weather circumstances · On 2/14/the resort contacted us to say they would waive their fees under the circumstances · As it stands now a $per person airlines fee for rebooking with [redacted] credit applies · We are currently waiting to hear back from the [redacted] if cancellation fees can be waived · Client currently holds on file a land CheapCaribbean.com Future credit in the amount of $ · Once [redacted] confirms with us the client’s airline credit we will in turn be sending the client his CheapCaribbean.com Future Credit voucher reflected of the air and land credit the client holds Please see the attached the Terms and Conditions that were agreed to by the client at the time of booking Once again, we reiterate our sincere apologizes for any difficulties they may have encountered Our aim is always to provide the best service and we hope that they will give us another opportunity to prove this

After review of the case, the following actions where taken by CheapCaribbean.com: The client booked a vacation with a CheapCaribbean.com representative on 1/29/The client purchased round trip airfare from JFK to MBJ for nights stay at [redacted] and Round Trip Airport TransfersThe client purchased this vacation for JFK and MBJ to travel at a total cost of $A trips a costs breakdowns is as follows: $Hotel $Airfare $Transfers $Deposit $Total Package • During the online booking process the client is read the terms and conditionsIf these Terms are not agreed to then the booking is not processed and the credit card is not charged“By making this reservation today with CheapCaribbean.com, you agree that all travel packages are governed by the Terms of Use appearing on our website as posted at www.cheapcaribbean.com/terms.jspand that all passenger name information exactly matches your official documentsPlease note that once I submit your reservation, the entire amount will be charged to your credit cardOnce charged, it is non-refundableChanges to or cancellation of your reservation will incur a $per person fee, plus any applicable air and resort penalties and any increase in price resulting from the changeUpon cancellation, a credit towards future travel will be issued for the balance remainingHurricane and Weather insurance is not included in this package, however comprehensive illness and injury insurance is available, as well as an enhanced ‘Cancel for Any Reason’ plan, both of which include the weather insurance coverageThe Standard illness and injury coverage is available for purchase up until hours prior to departure, however, the enhanced ‘Cancel for Any Reason’ plan must be purchased today; this enhanced insurance is not available for purchase at a later dateYou the customer are responsible for any additional airline baggage fees, pre-assigned seating, and incidentals at the resort, and entry or exit fees resulting from purchaseLastly, it is your responsibility to ensure that you have the proper documents to enter, connect through, or stop in the destinations on your itineraryCheapCaribbean.com is not responsible for denied boarding due to improper documentationPlease note, it is your responsibility to confirm your flights directly with the airline hours prior to travelDo you agree to these terms and conditions?” -The client must agree before you proceed with the bookingIn review of the reservation: 5/we received a call from the client that they were advised they missed their flight and to contact CheapCaribbean.comClient contacted us at 8:55amWe cancelled his flight so he would not be considered a no soClient was quoted $for a flight the following morningClient was not pleaseSaid we shouldn’t have cancelled the flightAdvised we did because he mentioned that [redacted] was not assisting himAt this time he then stated that [redacted] wanted to help him nowWe asked if we could speak to the [redacted] agent to find out what exactly they are looking for us to doHe came back and said they refused to speak to usWe told him if [redacted] is looking at waiving the penalty they can give us the waiver code and then we can assist them but they should be able to access the ticketWe contacted our ticketing department, place the client on holdWent to transfer the call, the client hung upOur ticket department said the ticket status changed to check in for the outbound flight which has been open so [redacted] is doing something but we didn’t know if it’s for today or tomorrow travelWe left them a message to contact us if they need any further assistanceWe received no further correspondence from clientOur aim is always to provide the best service and we hope that they will give us another opportunity to prove thisNo further compensation is being offers at this timeAll services are rendered in full

We again are sorry for any of the inconvenienced the client encountered when they arrived at the resort All aspect of the clients reservation were confirmed prior We offered the client assistance indestinaiton and under the circumstance the client changed resorts and agreed to the charges preformed Our position at this time does remains the same

I went to the Dominican Republic with my wife We were not allowed to use the beach any of the days that we were there because if the hurricane I emailed cheap Caribbean and Shana told me that the hurricane did not hit that part of the island I emailed cheap Caribbean the letter that the hotel sent us about the hurricane The hotel wanted us to bring in the furniture from the balcony and stay on the property but away from the beach When cheap Caribbean saw my proof they offered me $off of my next trip with them That is less than 1/of what I paid We had people for days so that comes to $per day per person The beach was in the advertisement and we couldn't use it Melanie told me that I should "read the fine print ." I'm a customer and I'm unhappy I went there to snorkel and I couldn't use the beach I saved to give my wife a great time Celebrity cruise is giving their customers $on board spending and 1/off their next trip I was offered $off my next trip I'm not sure about the "fine print " I know my wife and myself could not use the beach at all We spent days there and couldn't use the beach

After review of the case, the following actions were taking by CheapCariibean.com: type="disc"> The client booked a reservation online 1/9/· The client purchased round trip airfare from [redacted] to ***, night stay at the [redacted] Resort · The client purchased this vacation for Abraham Mathew and other passengers to travel 3/11/thru 3/14/at a total cost of $ A trip cost breakdown is as follows: $Hotel ($ per person per night ) $Airfare $Transfers & Excursions ($-100.00) - Promo Discount $Total Package During the online booking process the client was required to "Click and Agree" to our nonrefundable Terms and Conditions If these Terms are not agreed to then the booking not a processing and the credit card not a charging Our Terms specifically state: “Changes to dates, destinations, hotel, air itinerary, etccan be made at any time for a Change Fee of $per person (adults over the age of 12), plus any applicable airline penalties, hotel cancellation penalties, and/or any increase in price resulting from the change In addition, you will be responsible for all charges, fees, duties, taxes, and assessment arising out of your use of the Products and Services available from the Site.” “The information, software, products, and services published on this web site may include inaccuracies or typographical errorsIn particular, Cheapcaribbean.com, Incand its affiliates do not guarantee the accuracy of, and disclaim liability for inaccuracies relating to the information and description of the hotel, air, cruise, car and other travel products displayed on this website (including, Without limitation, photographs, list of hotel amenities, general product Descriptions, etc.), much of which information is provided by the respective suppliersHotel ratings displayed on this website are intended as only general guidelines, and CheapCaribbean.com, Incand its affiliates do not guarantee the accuracy of the ratings” “CheapCaribbean.com, Inc., its affiliates, and/or their respective suppliers make no representations about the suitability of the information, software, products, and services contained on this web site for any purpose, and the inclusion or offering for sale of any products or services on this web site does not constitute any endorsement or recommendation of such products or services by CheapCaribbean.com, Incor its affiliatesAll such information, software, products, and services are provided "as is" without warranty of any kindCheapCaribbean.com, Inc., its affiliates, and/or their respective suppliers hereby disclaim all warranties and conditions with regard to this information, software, products, and services, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title, and non-infringementThe carriers, hotels and other suppliers providing travel or other services for CheapCaribbean.com, Incare independent contractors and not agents or employees of CheapCaribbean.com, Incor its affiliatesCheapCaribbean.com, Incand its affiliates are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there fromCheapCaribbean.com, Incand its affiliates have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expense, omissions, delays, re-routing or acts of any government or authorityIn no event shall CheapCaribbean.com, Inc., its affiliates, and/or their respective suppliers be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of, or in any way connected with, the use of this web site or with the delay or inability to use this web site, or for any information, software, products, and services obtained through this website, or otherwise arising out of the use of this website, whether based on contract, tort, strict liability, or otherwise, even if CheapCaribbean.com, Inc., its affiliates, and/or their respective suppliers have been advised of the possibility of damages.” 3/11/ We received a call from the client stating they were being relocated by the resort At this time CheapCaribbean.com had not been notified by the resort about the relocation Because of an overbooking by the resort they offered to relocate the group for nights to the Sunscape Resort Client stated then that the resort is offering a return comp stay due as compensation 3/ [redacted] offers to accommodate the clients for the remainder of their stay, due to availability, at the [redacted] The group is already settled in, asks to remain at the Sunscape Resort for their duration This request was granted by the [redacted] and client remained at the Sunscape for the duration of their vacation 3/ Upon their return the clients contacted us about their experience and receiving compensation We advised we would reach out to the resort We respectfully contacted the resort and received the offer of a night comp stay at the [redacted] Resort with an Ocean View RoomThis offer has been sent to the client, please see the attached It’s not uncommon for resorts to routinely overbook with consideration placed of a percentage of last minute cancellations However it is up to the resort as to what the offer of compensation is to be for the said inconvenience In most cases in lieu of change of locations return comp voucher is typically offered All remaining services that the client purchased were renders in full per the Terms and Conditions (see attached re; page and 9) that the client clicked and agreed to during the online booking process Once again, we reiterate our sincere apologizes for any difficulties they may have encountered All remaining services that the client purchased was renders in full per the Terms and Conditions that the client clicked and agreed to during the online booking process Our aim is always to provide the best service and we hope that they will give us another opportunity to prove this

In review of our client’s comments: Our records indicated on January25th the client attempted to book with usWe see that the client attempted to book times, however out of the times she chose different resortsHowever each time choosing the same flight (*Delta departing Albany on 2/19/17) to Cancun- return date 2/23/17) Per our records we see that one of our sales agents connected with the client on January 25th, indicating that she was having difficulties when booking online due to the airfare priceThe client went on to say she was requesting us to price match what was on our siteShe advised the agent on this call that she had already booked with a package with [redacted] She went on to say she was having issues when booking the airfare due to availability and pricesThe agent went on to explain that although airfare is live pricing can fluctuate depending on availability/allotment as many companies and websites pull from the airlines systems and allotmentsThe agent inquire inquires as to what flight she booked with the [redacted] packageThe client advised it was with American Airlines The agent apologized to the client for the difficulties she felt to have encountered, gave his name and number and told her that he would be happy to assist with any future bookings with CheapCaribbean CheapCaribbean does offer price matching to client within hours of booking with CheapCariRevdex.comean.com, unfortunately the client had not booked with us so this offer would not apply Price Match Policy as posted in our terms and conditions: PRICE MATCHINGOur goal is for our customers to get the best deal possible on their desired vacationCheapCaribbean.com offers our customers two options for requesting a price match adjustment on a reservationThe Instant Price Match occurs at the time of booking and the Post-Booking Price Match is available after the reservation has already been made, up to hours from the time of bookingEach Price Match has its own set of procedures for application, verification, and approvalPlease review the instructions below for the type of Price Match that suits your circumstancesShould you have any questions regarding our price match policy, please call us at 1- [redacted] INSTANT PRICE MATCHESIf you are looking to book a hotel and airfare reservation with us but find a lower price for the exact same hotel and airfare reservation on a U.S.-based qualifying competitor's website, you may be eligible to receive an instant price matchContact one of our Caribbean Sales Consultants at *- [redacted] from am to am EST, seven days a week, and specify that the hotel and airfare reservation you would like to book as well as the competitor's website where you are finding the better rateYour booking agent will then compare the rate on our site with the competitor's and confirms that the packages are identicalAfter the packages are then verified by one of our supervisors, you will be charged for your vacation package and provided with a booking numberThe total price charged will be equivalent of the competitor's price, less $USDThe price match will not be confirmed until the full amount has been charged to your cardIf the package price changes due to problems charging the credit card, you will be contacted and your hotel and airfare reservation will not be processedInstant Price Matches are only available for clients who are booking through one of our Caribbean Consultants via phoneThe customer must inform the agent that they want to Price Match prior to completing the booking, so the proper adjustments can be made before processing the final payment to your credit card(s) POST-BOOKING PRICE MATCHESAfter you make your hotel and airfare reservation, try to find the same vacation package on a U.S.-based competitor's website and CheapCaribbean will refund you the [email protected] to be sent the instructions and applicationThis information will be sent to your email address automatically upon receipt of your emailThe form requires a screen shot of the competitor's package and pricing details of what is included in the package no more than hours after your original hotel and airfare reservation was made with usYou must include all details required on the form or the price match will not be processedShould the competitor's package not be identical to the package booked with CheapCaribbean.com, you will be ineligible for the program GENERAL PRICE MATCH TERMS OF USEThe following terms must be met for both Instant Price Matches as well as Post-Booking Price Matches:The lower qualifying rate must be for an identical hotel and airfare package and must be found on a U.S.-based online travel wholesaler websiteOnly original bookings will be honored for the Post-Booking Price Match program; modified bookings are not eligible at any timeIf a change is made to the hotel and airfare reservation the price match will be forfeitedAll booking details must exactly match the details of the product on CheapCaribbean.com, including but not limited to: specific carrier or provider, hotel (including room type), dates and times of travel or service, flight numbers and routings (for example, same stopovers), and other booking detailsIf you are price matching and electing to take advantage of the deposit program, the $nonrefundable fee will be added to your hotel and airfare reservation totalLower qualifying rates do not include rates on Websites where the carrier, property, itinerary, or similar booking details are unclear or unknown until after purchase, where prices are determined by any sort of auction or bid, or include Non-Refundable room categories or ratesThis also includes prices from an email or websites where you are required to call to get the rateInternational websites as well as DeltaVacations.com are not applicableLower qualifying rates do not include errors or mistakesThe lower qualifying rate must be both advertised and available to the general public on a U.S.-based WebsitePromotions funded by tourism boards that are exclusive to a competitor's website do not qualify and shall not include direct vendor rates, as only wholesaler rates are applicable for the programCorporate group or charter discounts and/or rates, rewards programs, incentives, meeting and convention rates, consolidator or interline prices or prices available only by using a coupon, or any other rates or promotions not offered to the general public will not be eligibleCompetitor's packages that do not include all applicable mandatory fees and/or local taxes and packages that do not charge the user in full for children, resulting in payment due at check-out do not qualify for the price match programThe lower qualifying rate must be quoted and booked in US dollars, without reference to currency convertersIn order to be a valid lower rate, CheapCaribbean must be satisfied that you meet all requirements otherwise imposed on the lower price, including residency, regional, membership, age-related and other requirementsTravel Agent bookings are not eligible for the CheapCaribbean.com Price Match ProgramsCheapCaribbean reserves the right in its sole discretion to modify, deny, or discontinue the Price Match Guarantee or to restrict its availability to any person, at any time, for any reason, and without proper notice or liability to youPrice Match reservations cannot be combined with any other offers, promotions, promo codes and Sun Dollars or group buying codes and couponsVoid where prohibited by lawAll CheapCaribbean.com terms and conditions applyCheapCaribbean's failure to enforce any provision of these terms and conditions shall not constitute a waiver of the provision With regards to an offer of a $credit as the client had mentioned in her statement: per our records we see that on July 14, the client was offered as a gesture of customer service $in Sun Dollars which could be applied to her next CheapCariRevdex.comean.com booking, and valid for years Email to client - in part: From: CheapCaribbean.com Sent: Thursday, July 14, 9:AMTo: [redacted] @***.comSubject: Post travel Cheapcaribbean.com bookings [redacted] and [redacted] -Resort Please be assured that we will continue to work directly with the resort management at [redacted] Resort to ensure that our clients are provided with the service that they expect and deserveAs a token of our appreciation for you taking the time to let us know of your experience (and to ensure you of our good faith in this matter), we are depositing $in Sun Dollars into your customer account here at CheapCaribbean.comSun Dollars can be used up to $per new reservation package that includes a resort and airfarePlease note that Sun Dollars are valid for two (2) years and cannot be combined with any other promotionWe offer a broad spectrum of properties, and there is no question that we can find something you will enjoy While we cannot change the past, it is our sincerest hope that you will give us the opportunity to serve you again in the future, so that we may have the opportunity to provide you with a much more positive travel experience Thank you again for choosing CheapCaribbean.com! Once again, we reiterate our sincere apologizes for any difficulties the client may have encountered Our aim is always to provide the best service and we hope that they will give us another opportunity to prove this No further offers of compensation applies in this time

class="MsoPlainText" After review of the case, the following actions were taking by CheapCariibean.com: The client booked a reservation online on 1/23/The client purchased round trip airfare from CLT to CUN, night stay at the [redacted] & [redacted] The client purchased this vacation for passengers to travel 4/8/thru 4/13/at a total cost of $ A trip cost breakdown is as follows: $Hotel ($per person per night) $Airfare ($per person) $3622.30Total Package During the online booking process the client was required to "Click and Agree" to our nonrefundable Terms and Conditions If these Terms are not agreed to then the booking not a processing and the credit card not a charging Our Terms specifically state: This vacation is nonrefundable and nontransferable Changes or cancellations will be charged a $per-person fee, a $per-ticket airline fee, and up to a 100% hotel penaltyA 100% penalty will be charged for No Show reservations CheapCaribbean.com must be notified of any changes or cancellations and the customer is responsible for any increase in price resulting from changes Upon cancellation, Future Credit Vouchers will be issued less fees and will expire one (1) year from book date Passengers are responsible for providing proper travel documents needed to travel http:// [redacted] CheapCaribbean is not responsible for denied boarding due to improper travel documents Customers are responsible for any additional airline baggage fees, ticketing fees, pre-assigned seating, incidentals at resort, charges, taxes, entry/exit fees and assessments resulting from purchase (View airline fees) You agree these fees may be subject to change at any time Services are provided "as is" without warranty of any kind CheapCaribbean.com has no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expense, omissions, delays, re-routing, acts of terrorism or acts of any government or authorityCheapCaribbean.com, Incand its affiliates are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from You agree to defend and indemnify CheapCaribbean.com, Inc., its affiliates, and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature Your use of this Website constitutes your agreement to all such terms, conditions, and notices found below, as well as the CheapCaribbean.com Terms of Use located on our website at www.cheapcaribbean.com/terms.jsp Unless you file any claim you may have with CheapCaribbean.com within days after the termination of this trip, all parties are released from further liability Charge Now: $USD Charge on 08/03/2014: $USD Total Price: $USD Total Price: $USD Balance $ I have read, accept, and agree to abide by CheapCaribbean.com's Terms and Conditions On 1/client booked their reservation on which included flights on *** ***ORIGINAL [redacted] DL#08APR CLTATL 700A 819A DL# ATLCUN 945A 1126A DL#13APR CUNATL 141P 520P DL# ATLCLT 655P 812P On 2/as we work with live airfare the change resulted from a change that [redacted] had madeThe client was sent notification by CheapCaribbean.com that [redacted] had slightly changed their out board flight by a minute and their return time by minutes There was not offers of a decrease in price from ***The fare remained the same ***CHANGE [redacted] DL 800V 08APR F CLTATL*HK 700A 818A DL 531V 08APR F ATLCUN*HK 945A 1126A DL 536T 13APR W CUNATL*HK 141P 520P HRS DL1765T 13APR W ATLCLT*HK 750P 908P HRSE Per our Term and Conditions read as follows: Neither CheapCaribbean.com nor the FAA or any provider of air traffic data makes any guarantees as to the accuracy, completeness, or adequacy of any flight schedulesAirlines retain the right to adjust flight times at any timeIt is the passenger's responsibility to confirm their flight times directly with the airline hours prior to travelCheapCaribbean.com is not responsible for schedule changes issued by the airlines, denied boarding, mechanical cancellations or for overbooked flights http://www.cheapcaribbean.com/terms.jsp All services that the client purchased are per the Terms and Conditions that the client clicked and agreed to during the online booking process Once again, we reiterate our sincere apologizes for any inconvenience felt due to the change Our aim is always to provide the best service and we hope that they will give us another opportunity to prove this There is no further compensation is being offered at this time

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Cheap Caribbean states that they reviewed the conversation when I actually booked this reservation The conversations in which their representative Jeff G [redacted] told me that I could smoke anywhere outdoors took place on 1/6/which I have recorded I then e-mailed the resort as additional confirmation to what I was told by Cheap Caribbean's representative When I received the response from [redacted] also stating that I could smoke anywhere outdoors on 1/11/It said nothing about covered public placesI then made the reservation The e-mail from [redacted] stated ANYWHERE outdoors as did Cheap Caribbean's representative Jeff G [redacted] on 1/6/ It was based on this misrepresentation that I made this reservation Yes, the resort does have the right to enforce their policies, however those policies were misrepresented to me by both Cheap Caribbean and [redacted] Montego Bay!! At no time did I state that I knew there were designated smoking areas with the exception of INSIDE the hotel as stated by Cheap Caribbean and [redacted] Resorts I was very clear that if I could not smoke on my balcony and other outdoor areas, I would not book this vacation Therefore, I did not get what I paid for I was told one thing by both Cheap Caribbean and [redacted] in order to get my money and ensure the reservation, then the rules changed when I got there This is unacceptable!! Additionally, I could not very well take any action when I'm stuck in another country which is why I contacted Cheap Caribbean the day after we got home Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I do not have a chance to review the "Deal of Fortune" on their website, so other travelers can be aware of this scamThere are other negative reviews about "Deal of Fortune" deal as the travelers ended at [redacted] ResortCheapCarribean guaranteed a stars hotel (on a scale 1-5), and [redacted] was not a stars hotelTheir own website shows that 64% of tourists recommend to stay at this hotel.I will never use CheapCarribean.com for my traveling plans as they are not an honest business partnerI do not know who is responsible to validate a hotel rating, I thought CheapCarribean as a service providerI am running out of options, I was trying to raise awareness for other travelers to know what to expect from the "Deal of Fortune"We work hard to save money for a family vacation and it should be an enjoyable experienceThe nights voucher offered by the resort I consider useless, the airfare costs are too high plus the resort is not a starswhy would we want to go back there? CheapCarribean.com should assume responsibility in this case and offer a compensation voucher for a longer period to one of the other hotels included in the "Deal of Fortune" Regards, [redacted]

Once again, we reiterate our sincere apologizes for any difficulties they may have encountered Our client’s documents contained a voucher which states “if you need to contact us while on vacation, please call our Destination Help Desk”It also included documents also contained the contact telephone number and email address to our main offices, which are open daily from 5am-Midnight EST; this information is located on every page within your travel documentsAs you are aware, CheapCaribbean.com was not contacted until after our clients returned from your tripRegrettably, it is quite difficult to repair a broken vacation upon returnHad we been given the opportunity to try and repair things while they were in destination, our clients trip may have been more satisfying to them in the end As Cheapcaribbean.com is being charged in full by the resort for the reservation, we are unable to issue any compensation which is not approved by the resortDue to this factor, there is no further action which can be taken by CheapCaribbean.com once a resort denies authorization to issue monetary compensationIn this case the resort has authorized a direct refund of $Per email from the resort: First of all we regret the fact Family Ohanlon did not have an excellent stay at [redacted] Punta CanaOur main goal at the hotel is to achieve excellent vacations for all our guestTherefor this mail make us feel in a hard and deep feeling We have checked our records and found that the clients did not file any complaint during their stayWe would have welcomed being informed on how they felt during their stay and in helping them have a more enjoyable vacation experienceWe are sorry that we were not allowed that opportunity After reviewing their feedback in their letter and since we want to demonstrate them how important our guest are, we would like to offer them the reimbursement of $USD from the upgrade paid Is our sincerely hope we can have the opportunity to demonstrate them the measurements we are taking in all aspects commented We will reimburse them, in order to proceed with the refund, we will need that you be so kind to provide me with the following client information: • Account holder name: • Bank: • Bank Address: • Account Number: • [redacted] code (if applicable) • [redacted] code (if applicable) • [redacted] code (if applicable) • [redacted] Bank (if applicable) It is unfortunate that your vacation did not meet their expectations, as this is our only goal We understand that this is not the outcome they desire and we certainly apologize for your disappointment Attached is the clients travel document received at the time of booking and also the Terms and Conditions agreed to at the time of booking***See attached Again, we reiterate our sincerest apologies for any difficulties you may have encounteredWhile we cannot change the past, it is our hope that you will give us the opportunity to serve you again in the future, so that we may have the opportunity to provide you with a much more positive travel experience

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:Below please find only part of my communication with one of the customer service reps from Cheap Caribbean This started back on 1/15/as I was trying to book this trip and got kicked out of the system at the last step which is paying and confirming the trip Your website allowed me to pick the flight, resort and price that I was looking for and then kick me out when I would try to complete the booking and offer either a different flight (with an overnight stay) and higher price Clearly the same would happen for your customer service reps So you lure the customer in and then you change the price and make the customer feels stuck or having to settle for something they don't wantYes I looked at different resorts and different packages and read a lot of the customer reviews so I don't get stuck with another resort and a bad experience and more Sun Dollars that I can't even use.As soon as I booked with [redacted] , I called your customer service to let them know what [redacted] was offering (the price, the resort and the flights) It can't get any more instant than that under your Instant Price Match I could have canceled with [redacted] within hours except that your customer service rep told me they could not match the deal [redacted] was offering because they didn't offer the exact room type that [redacted] offered If I can't book with your agency/website, then I can't use the Sun Dollars, which by the way it is $and they do put a dollar sign in front of the number as shown in the email you attached of my communication with Lisa F [redacted] There is two booking ID $for each booking id ( [redacted] and [redacted] ) Soif I can't use your website to book a trip, because of the games you play with customers, then I can't use the Sun Dollars which why I am asking for this $to be reimbursed to me Pretty good game you have going on here and trapping the customers with this kind of deals[redacted] Rachel S [redacted] < [redacted] @cheapcaribbean.com>Thu, Jan 19, at 6:PMTo: < [redacted] @***.com>Hi ***-I can tell you looking at live airfare those flights are not going to confirmYou’re going to receive the same error I received when we tried to book this previouslyFeel free to try online yourself and If it processes you can call in to customer service and ask them to apply it, however I do not forsee you being able to get those flights based on what I see in the live airfare system Rachel S*Beach ExpertOffice: ###-###-####Fax: ###-###-####Email: rs***@cheapcaribbean.comFrom: [redacted] [mailto: [redacted] @***.com] Sent: Thursday, January 19, 4:PMTo: Rachel S [redacted] < [redacted] @CheapCaribbean.com>Subject: Re: [redacted] I would like to try booking the trip without having to call customer serviceAt odd hours I can find the price drop and at desirable flight timesI would like to be able to access the sun dollars on my own and not have to depend on calling customer service to use the moneyHow can I do that? It's kind of disappointing and not a good business practice when prices change as soon as a customer tries to book the trip Let me know what or who I need to speak with in this regardThanks for your helpOn Thu, Jan 19, at 11:AM Rachel S [redacted] < [redacted] @cheapcaribbean.com> wrote:I saw those too – and spent a good minutes in live airfare trying to figure out what was going onOn the site they’re showing pricing of per person for the flight but in live airfare they’re $per personWe’ll get the same flight error for trying to book this one on the site as we did last time Rachel S*Regards, [redacted]