CheapCaribbean.com, Incorporated

After review of the case, the following actions were taking by CheapCariibean.com:
The client booked a reservation online on 12/26/
The client purchased round trip airfare from JFK to MBJ, nights stay under the *** ** *** Jamaica
The client purchased this vacation
for two passengers to travel 3/3/thru 3/10/at a total cost of $
A trip cost breakdown is as follows:
$Hotel
$Airfare
$Total Package
During the online booking process the client was required to "Click and Agree" to our nonrefundable Terms and Conditions. If these Terms are not agreed to then the booking not a processing and the credit card not a charging.
Our Terms specifically state:
This vacation is nonrefundable and nontransferable
Changes or cancellations will be charged a $per-person fee, a $per-ticket airline fee, and up to a 100% hotel penaltyA 100% penalty will be charged for No Show reservations
CheapCaribbean.com must be notified of any changes or cancellations and the customer is responsible for any increase in price resulting from changes
Upon cancellation, Future Credit Vouchers will be issued less fees and will expire one (1) year from book date
Passengers are responsible for providing proper travel documents needed to travel http://travel.state.gov/passport/ CheapCaribbean is not responsible for denied boarding due to improper travel documents
Customers are responsible for any additional airline baggage fees, ticketing fees, pre-assigned seating, incidentals at resort, charges, taxes, entry/exit fees and assessments resulting from purchase (View airline fees) You agree these fees may be subject to change at any time
Services are provided "as is" without warranty of any kind
CheapCaribbean.com has no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expense, omissions, delays, re-routing, acts of terrorism or acts of any government or authorityCheapCaribbean.com, Incand its affiliates are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from
You agree to defend and indemnify CheapCaribbean.com, Inc., its affiliates, and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature
Your use of this Website constitutes your agreement to all such terms, conditions, and notices found below, as well as the CheapCaribbean.com Terms of Use located on our website at www.cheapcaribbean.com/terms.jsp
Unless you file any claim you may have with CheapCaribbean.com within days after the termination of this trip, all parties are released from further liability
Charge Now:
$USD
Charge on 08/03/2014:
$USD
Total Price:
$USD
Total Price: $USD
Balance
$
I have read, accept, and agree to abide by CheapCaribbean.com's Terms and Conditions
In review:
We see that the client purchased this package online outlining the details and resort possibilitiesPer website the *** ** *** Jamaica reads as follows:
Book the *** ** *** for a surprise destination and serious savingsThis *** *** resort sale is so hot that we can't reveal which resort you'll be staying at, but we promise you a fabulous all-inclusive experience at one of these four resorts: *** *** *** ***, *** *** ***, *** *** *** *** *** ***All you have to do is book this promotion, and we'll surprise you with a spectacular, all-inclusive, family-friendly 4.0-sun hotel in *** ***! If you're looking for unbeatable value and spectacular savings, then book *** ** *** to win big
On 2/client contacted us after receiving her confirmation and booking at *** ***Advised the client that the resort was selected on last minute availabilityThe client not pleased with the option that was received was then advised by the agent that a change to her reservation could be made and would send the client some resort options to select from. Client was agreeable to this suggestion. The following email was sent to the client:
From: CheapCaribbean Reservations
Sent: Thursday, February 23, 2:PM
To: Client
Subject: Cheap Caribbean# ***- alternate resort options
Importance: High
Hello Client
As discussed, below are a few alternate hotel optionsKeep in mind, since you booked the *** ** ***, you get a very low rateAny other property we look at will have a significant difference in price
#1- *** *** Jamaica- Junior Suite Super saver- additional $
***
#2- Luxury Bahia Principe Runaway Junior Suite Deluxe additional $
http://www.cheapcaribbean.com/deals/luxury-***-deals.html#3- *** *** *** Double room- additional $
http://www.cheapcaribbean.com/deals/***-deals.htm l
I want to assure you the Sunscape is not a bad propertyIt’s gotten much better reviews in the last few monthsA few of my coworkers recently stayed at the property and had a great timeThank you
Client called back on 2/24: Client called in to ask questions about option from the email she was sentWe repriced out Luxury *** *** *** *** *** *** Collection, same dates of travel, double occupancy special pricingWe quoted to make the changeWe also let the client know penalty applies Tuesday. Urged her to make change by Monday at latest
Client called back a few hours later on 2/24: Client called in to choose her resort*** *** Jamaica- Junior Suite Super saver RoomClient agreed to the chargesWe then processed the additional cost of $to client’s credit card on fileSent client new documents
The client is fully responsible for this charge. The client purchased this vacation online where details where clearly posted as to what resorts could be offered (see attached). All remaining services that the client purchased were rendered in full per the Terms and Conditions that the client clicked and agreed to during the online booking process
Once again, we reiterate our sincere apologizes for any difficulties the client felt to have encountered. Our aim is always to provide the best service and we hope that they will give us another opportunity to prove this

In review: Due to the closing of the resort (and possible inconvenience caused) we were informing the client of the situation and option to cancel and rebook at will Per the booking the client was willing to travel as booked (after speaking to the resort directly) and requested that the
booking not be cancelledWe honored her request and the vacation package as booked. As of 9/the client travel as planned on package purchased.Service have been rendered and provided as booked

A 50% refund of their resort stay has been offered to clientsThe following email sent to clients on 1/18/17:
January 18,
*** *** * ***
We would first like to take this opportunity to thank you for your patience while we received the response from *** *** ** *** Post Travel Customer Service Department. It is always our goal to provide our customers with the best vacation at the best price and we want nothing more than for you to enjoy your vacations with CheapCaribbean.com. Thank you for taking the time to provide us with your valuable comments
We are very sorry to hear of your disappointment with your recent reservation at *** *** ** ***It is unfortunate when situations and circumstances beyond our control occur amongst the hundreds of properties that we carry on our websiteWe regret any inconveniences that you may have experienced and we thank you for providing us with your valuable comments and feedback
We have contacted the resort to inform them of the concerns you encountered during your stay and have also requested compensation on your behalf. CheapCaribbean.com is pleased to advise that the resort has authorized a 50% refund for your resort reservation. As a result, we will be refunding $to your card ending in Please be advised that it can take up to - business days for the refund to show on your credit card, depending upon your financial institution
Please be assured that we will continue to work directly with the resort management at *** *** ** *** to ensure that our clients are provided with the service that they expect and deserve
While we cannot change the past, it is our sincerest hope that you will give us the opportunity to serve you again in the future, so that we may have the opportunity to provide you with a much more positive travel experience
Thank you again for choosing CheapCaribbean.com!

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I would just like the company to please send me information on how to claim my credit
Regards,
*** ***

After review of the case, the following actions were taking by CheapCaribbean.com:
• The client booked a reservation online on April 15,
The client purchased round trip airfare from ATL to PLS, night stay at the *** ***
The client purchased this vacation for passengers to
travel 6/thru 6/at a total cost of $X
A trip cost breakdown is as follows:
$Hotel ($X per person per night)
$Airfare
($100.00) - Promo Discount
$Total Package
• During the online booking process the client was required to "Click and Agree" to our nonrefundable Terms and ConditionsIf these Terms are not agreed to then the booking not a processing and the credit card not a charging
Our Terms specifically state:
“Changes to dates, destinations, hotel, air itinerary, etccan be made at any time for a Change Fee of $per person (adults over the age of 12), plus any applicable airline penalties, hotel cancellation penalties, and/or any increase in price resulting from the changeIn addition, you will be responsible for all charges, fees, duties, taxes, and assessment arising out of your use of the Products and Services available from the Site.”
“The information, software, products, and services published on this web site may include inaccuracies or typographical errorsIn particular, Cheapcaribbean.com, Incand its affiliates do not guarantee the accuracy of, and disclaim liability for inaccuracies relating to the information and description of the hotel, air, cruise, car and other travel products displayed on this website (including, Without limitation, photographs, list of hotel amenities, general product Descriptions, etc.), much of which information is provided by the respective suppliersHotel ratings displayed on this website are intended as only general guidelines, and CheapCaribbean.com, Incand its affiliates do not guarantee the accuracy of the ratings”
“CheapCaribbean.com, Inc., its affiliates, and/or their respective suppliers make no representations about the suitability of the information, software, products, and services contained on this web site for any purpose, and the inclusion or offering for sale of any products or services on this web site does not constitute any endorsement or recommendation of such products or services by CheapCaribbean.com, Incor its affiliatesAll such information, software, products, and services are provided "as is" without warranty of any kindCheapCaribbean.com, Inc., its affiliates, and/or their respective suppliers hereby disclaim all warranties and conditions with regard to this information, software, products, and services, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title, and non-infringementThe carriers, hotels and other suppliers providing travel or other services for CheapCaribbean.com, Incare independent contractors and not agents or employees of CheapCaribbean.com, Incor its affiliatesCheapCaribbean.com, Incand its affiliates are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there fromCheapCaribbean.com, Incand its affiliates have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expense, omissions, delays, re-routing or acts of any government or authorityIn no event shall CheapCaribbean.com, Inc., its affiliates, and/or their respective suppliers be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of, or in any way connected with, the use of this web site or with the delay or inability to use this web site, or for any information, software, products, and services obtained through this website, or otherwise arising out of the use of this website, whether based on contract, tort, strict liability, or otherwise, even if CheapCaribbean.com, Inc., its affiliates, and/or their respective suppliers have been advised of the possibility of damages.”
In review:
The client contacted us upon her return and expressed her dissatisfaction to usWe contacted the resort on her behalfIn response the resort offered a resort credit and a room upgrade for the inconvenience while on propertySee our response to client below:
From: Customer Care
Sent: Thursday, June 18, 9:AM
To: '***'
Subject: RE: Voucher *** ________________________________________________________________________*** *** *** *** *** *** * Doylestown, PA 18901Phone: ###-###-#### * Fax: ###-###-####June 18,
Re: Booking # ***
Dear Ms***,
We would first like to take this opportunity to thank you for your patience while we received a response from *** ***Our goal is to provide each and every client the best vacation at the best price and we want nothing more than for you to enjoy the vacation that you booked with CheapCaribbean.com
We are very sorry to hear of your disappointment with your recent reservation at *** ***It is unfortunate when situations and circumstances beyond our control occur amongst the hundreds of properties that we carry on our websiteWe regret any inconveniences that you may have experienced and we thank you for providing us with your valuable comments and feedback
We have contacted the resort to inform them of the concerns you encountered during your stay and have also requested compensation on your behalfPer the information that has been provided to CheapCaribbean.com by Management at *** ***, they are confirming that the full length of your stay, which was six (6) nights, was usedBy means of the attached file on this email, the resort has confirmed a chedate of Thursday June 4, and a check-out date of Wednesday June 10,
Additionally, resort management as confirmed that a $resort credit was provided to you, due to the issues encountered at the resort regarding the bedding in the room and the upgrade that you had paid forPlease be assured that we will continue to work directly with the resort management at *** *** to ensure that our clients are provided with the service that they expect and deserve
While we cannot change the past, it is our sincerest hope that you will give us the opportunity to serve you again in the future, so that we may have the opportunity to provide you with a much more positive travel experience
Thank you again for choosing CheapCaribbean.com!
Once again, we reiterate our sincere apologizes for any difficulties they may have encounteredOur aim is always to provide the best service and we hope that they will give us another opportunity to prove this
No further compensation is being offered at this time

"margin: 0in 0in 0pt;">In review of the reservation:
Our client was sent an email on
6/relating to their issue at hand
From:
CheapCaribbean Reservations
Sent:
Friday, June 12, 1:PM
To: ***@***.com
Subject:
*** *** - *** Airlines
Good
afternoon!
I didn’t
want to call while you were at the airportIf you would like, we can set up a
good time to speak at your convenienceI do apologize for your experience thus
farWe regret your frustration at the surprise in regards to airline fees
Unfortunately the trend is that airlines now have many additional fees that
were never imposed until the last few yearsAs a gesture of good will we would
be happy to cover half of your $airline baggage/seat pre-assignment feesYou may send a scanned or faxed
copy of your receipt upon return and we will refund up to $totalMy
fax number is belowPlease reference your booking numberThese fees are not
included and explained as such in the terms and conditions that are read and
agreed upon at time of competing your transactionI have included them below
for your referenceBy making this reservation today with CheapCaribbean.com,
you agree that all travel packages are governed by the Terms of Use appearing
on our website as posted at www.cheapcaribbean.com/terms.jsp and that all
passenger name information exactly matches your official documentsChanges to
or cancellation of your reservation will incur a $per person fee, plus
any applicable resort penalties and air penalties, up to the full cost of your
ticket(s), and any increase in price resulting from the changeUpon
cancellation, a credit towards future travel will be issued for the balance
remainingHurricane and Weather insurance is not included in this package,
however comprehensive illness and injury insurance is available, as well as an
enhanced Cancel for Any Reason plan, both of which include the weather insurance
coverageInsurance must be purchased today; policies are not available for
purchase at a later datePlease note that once I submit your reservation, the
entire amount will be charged to your credit cardOnce charged, it is
non-refundableIt is your responsibility to ensure that you have the proper
documents to enter, connect through, or stop at the destinations on your
itineraryCheapCaribbean.com is not responsible for denied boarding due to
improper documentationYou as the customer are responsible for any additional
airline baggage fees, pre-assigned seating, and incidentals at the resort, and
entry or exit fees resulting from purchasePlease note it is your
responsibility to confirm your flights directly with the airline hours prior
to travelFinally, Federal law prohibits the carriage of certain hazardous
materials aboard aircraft in your luggage or on your person and could result in
a fineVisit www.tsa.gov and click on prohibited items for more information
Do you agree to these terms and conditions???I do hope your family has a
wonderful vacation filled with many fond memories! Please reply and let me know
when a good time to call would beAgain, I am sorry for your stress and your
experience thus far
Sincerely,
Reservation
Services Agent Office
The following reply was received from
our clientAs you can see the client accepted the offer of a refund in the
amount of $to settle the dispute:
From: *** *** [mailto:***@***.com]
Sent: Friday, June 12, 2:PM
To: CheapCaribbean Reservations
Subject: Re: *** *** - *** Airlines
Dear ***,
Thank for your
apology and understanding out frustrationsAt first opportunity we will
forward the bill as requested for a 50% refund of $Thank you for doing the
right thing
On 6/a refund in the amount of
$was posted to our client card on file
Our aim is always to provide the
best service and we hope that they will give us another opportunity to prove
this
No further compensation is being
offers at this timeAll services are rendered in full

Complaint: ***
I am rejecting this response because:April 7, Once again, from the start I stated that I could not go on this vacation on the dated it is booked for Cheap Caribbean has continued to state that I did not cancel within the hours allotted time frame and said I could not have a refund The other option they gave me in April was to cancel the trip and take a credit, which had to be used by February I told them, that although I disagreed that I would have no choice but to go on the trip because I was not losing $in cancellation fees and they refuse to honor their website information of cancelling within hours
I verified that the trip was not cancelled and requested that they keep it at that point Yes, I sent an email stating that I had requested to cancel within hours I have always maintained that However, when they said this had not happened, I TOLD them not to cancel the trip Yet, they did anyway Yet, they verified in writing my conversation with them that I said I would go (see below) They even advised me if I did not cancel and did not show, I would lose 100% of my money.
Re: Booking #***
*** ***:
You recently contacted us to inquire about cancellation of your reservation with CheapCaribbean.comWe were advised that the passengers was unable to travel, however we were informed not to cancel the reservation as you would be seeking reimbursement with your credit card companyWhile we understand your avenue of resolution, canceling the purchase with the credit card company does not automatically cancel the reservationIf the passenger(s) are not traveling on the vacation, we suggest contacting our Existing Reservation Department to cancel the purchaseThis will ensure that a 100% No Show penalty will not be charged if the passengers are choosing not to use the services. The cancellation fees will be assessed and the CH will be issued a store credit for the balance remaining, as per the nonrefundable terms and conditionsIf you are interested in making changes to the purchase, please contact our Existing Reservation Department. They are open from 5am to 3am EST days a week at ###-###-####. Please provide the agent with your booking # *** so that they can better assist you. It is very important to understand that if you do not make any changes to the reservation before June 19, 2014 the services will be provided as purchased. If the passenger(s) choose not to travel on the reservation and cancellation is not requested, a 100% No Show penalty will be assessed.
Regards,
*** ***

CheapCaribbean has refunded the clients airfare in full after receiving confirmation directly from *** ***The following notification email was sent to the clients today: From: Customer Care Sent: Wednesday, May 04, 4:PM To: *** Subject:
CheapCaribbean.com *** - *** *** Refund ________________________________________________________________________ *** *** *** *** *** *** * Doylestown, PA Phone: ###-###-#### * Fax: ###-###-#### May 4, Re: Booking #*** Dear Mr***, We would first like to take this opportunity to thank you for your patience while we received a response from *** ***Our goal is to provide each and every client the best vacation at the best price and we want nothing more than for you to enjoy the vacation that you booked with CheapCaribbean.com and we are very sorry to hear of your disappointment with *** *** It is unfortunate when situations and circumstances beyond our control occur amongst the various airline carriers that we offer on our websiteCheapCaribbean.com has received confirmation from *** *** with an offer to refund your airfare under the Zika refund policyThe refund will be processed to your card on file in the amount of $Please be advised that it can take up to 7-business days for the refund to show on your credit card, depending upon your financial institutionPlease note: The former CheapCaribean.com Future Credit Voucher (airline credit) that was issued has since been voided due to the refund offer aboveWhile we cannot change the past, it is our sincerest hope that you will give us the opportunity to serve you again in the future, so that we may have the opportunity to provide you with a much more positive travel experienceThank you again for choosing CheapCaribbean.com! Warm Regards, Customer Care Department | www.CheapCaribbean.com Toll Free: ###-###-#### | Fax: ###-###-#### Office Hours: Mon-Fri 9am-8pm EST Once again, we reiterate our sincere apologizes for any difficulties they may have encounteredOur aim is always to provide the best service and we hope that they will give us another opportunity to prove this

After review of the case, the following actions were taking by CheapCariibean.com:
• The client booked a reservation online on May 9,
The client purchased round trip airfare from JFK to MBJ, night stay at the *** *** *** Resort & Spa
The client purchased this vacation
passengers and herself to travel 11/25/thru 11/30/at a total cost of $
A trip cost breakdown is as follows:
$Hotel
$Airfare
$ Deposit Fee
($-100.00) Promo Discount
$Total Package
• During the online booking process the client was required to "Click and Agree" to our nonrefundable Terms and ConditionsIf these Terms are not agreed to then the booking not a processing and the credit card not a charging
Our Terms specifically state:
• This vacation is nonrefundable and nontransferable
• Changes or cancellations will be charged a $per-person fee, a $per-ticket airline fee, and up to a 100% hotel penaltyA 100% penalty will be charged for No Show reservations
• CheapCaribbean.com must be notified of any changes or cancellations and the customer is responsible for any increase in price resulting from changes
• Upon cancellation, Future Credit Vouchers will be issued less fees and will expire one (1) year from book date
• Passengers are responsible for providing proper travel documents needed to travel http://travel.state.gov/passport/ CheapCaribbean is not responsible for denied boarding due to improper travel documents
• Customers are responsible for any additional airline baggage fees, ticketing fees, pre-assigned seating, incidentals at resort, charges, taxes, entry/exit fees and assessments resulting from purchase (View airline fees) You agree these fees may be subject to change at any time
• Services are provided "as is" without warranty of any kind
• CheapCaribbean.com has no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expense, omissions, delays, re-routing, acts of terrorism or acts of any government or authorityCheapCaribbean.com, Incand its affiliates are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from
• You agree to defend and indemnify CheapCaribbean.com, Inc., its affiliates, and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature
• Your use of this Website constitutes your agreement to all such terms, conditions, and notices found below, as well as the CheapCaribbean.com Terms of Use located on our website at www.cheapcaribbean.com/terms.jsp
• Unless you file any claim you may have with CheapCaribbean.com within days after the termination of this trip, all parties are released from further liability
Charge Now: $USD
Charge on 08/03/2014: $USD
Total Price: $USD
Total Price: $USD
I have read, accept, and agree to abide by CheapCaribbean.com's Terms and Conditions
Client contacted on their day of travel to advise they had missed the cut off to check in with their flight
Caribbean Air offered to re-protect them the following day
The agent proceed to advise the client of additional flight options, though at an additional cost, the phone then disconnected
We attempted to call the client back several time but unable to reach her
At this time we reached out to the resort to hold the room until further notice as we were unable to reach them to inquire when they may/would be arriving
Later on in the day we called the resort and were told the client had checked in
Please see the attached documents including the booking summary, the Terms and Conditions (page 6) that where agreed to by the client at the time of booking, the Travel Vouchers that were issued to the client at the time of booking which includes clients responsibility to confirm flights hours prior to travel (see page of the attached travel documents) No further refund or credit is offered at this time
Once again, we reiterate our sincere apologizes for any difficulties they may have encounteredOur aim is always to provide the best service and we hope that they will give us another opportunity to prove this
The client is fully responsible for the chargesNo further refund or credit is offered at this time

After review of the case, the following actions were taking by CheapCariibean.com: • The client booked a reservation online on 4/12/The client purchased round trip airfare from
10/14/to 10/18/16, night stay at the Iberostar Grand Hotel Rose Hall The client purchased this vacation for Diane Carlucci and herself to travel 10/14/thru 10/18/at a total cost of $A trip cost breakdown is as follows: $Hotel $Airfare $Total Package • During the online booking process the client was required to "Click and Agree" to our nonrefundable Terms and ConditionsIf these Terms are not agreed to then the booking not a processing and the credit card not a chargingOur Terms specifically state: • This vacation is nonrefundable and nontransferable • Changes or cancellations will be charged a $per-person fee, a $per-ticket airline fee, and up to a 100% hotel penaltyA 100% penalty will be charged for No Show reservations• CheapCaribbean.com must be notified of any changes or cancellations and the customer is responsible for any increase in price resulting from changes • Upon cancellation, Future Credit Vouchers will be issued less fees and will expire one (1) year from book date • Passengers are responsible for providing proper travel documents needed to travel http://travel.state.gov/passport/ CheapCaribbean is not responsible for denied boarding due to improper travel documents • Customers are responsible for any additional airline baggage fees, ticketing fees, pre-assigned seating, incidentals at resort, charges, taxes, entry/exit fees and assessments resulting from purchase (View airline fees) You agree these fees may be subject to change at any time • Services are provided "as is" without warranty of any kind • CheapCaribbean.com has no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expense, omissions, delays, re-routing, acts of terrorism or acts of any government or authorityCheapCaribbean.com, Incand its affiliates are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from • You agree to defend and indemnify CheapCaribbean.com, Inc., its affiliates, and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature • Your use of this Website constitutes your agreement to all such terms, conditions, and notices found below, as well as the CheapCaribbean.com Terms of Use located on our website at www.cheapcaribbean.com/terms.jsp • Unless you file any claim you may have with CheapCaribbean.com within days after the termination of this trip, all parties are released from further liability Charge Now: $USD Charge on 08/03/2014: $USD Total Price: $USD Total Price: $USD I have read, accept, and agree to abide by CheapCaribbean.com's Terms and Conditions 4/client called after booking to inquire about the resorts credit as she said she saw on the websiteWe can see that during the booking process the client was able to view the offer which advised her to see the booking documents for further detailsIn review her voucher did read correctlyHowever the dates chosen by the client for travel did not qualify for this specific resort promotionSince she was under the hours of making the booking she was given the option to cancel without penalty and offered a full refundClient advised she would need to speak to her boyfriendThe agent then advised that she had up until 5pm the following day to cancel her reservationShe communicated she understoodClient did not contact us for any changes or cancellation to dateReservation currently remains activePlease see the attached documents: Terms and Conditions that where agreed to by the client at the time of booking and the Travel Vouchers that were issued to the client at the time of bookingNo further refund is being offeredOnce again, we reiterate our sincere apologizes for any difficulties they may have encounteredOur aim is always to provide the best service and we hope that they will give us another opportunity to prove this

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I did not book this trip nor authorize this chargeThis company used prior information from a trip which was no longer even validThey did not have my correct address and a lot of information was incorrect further proving it was not me who made this chargeI do not want a partial, time limited credit for something I did not do! I want my charged refundedIt is not fair that someone took it upon themselves to do this and that this company allowed this to happen without verification on such a large purchaseI have fraud alerts through all credit bureaus and fraudulent charges like this is the very reason whyNothing with my name is suppose to be used or authorized without proper verifications and this company did not do their due dilegence to assure my protection or verify the purchaseThe minute I got wind of this unauthorized charge I contacted the company and did everything I was suppose to doI should not be held liable when I did not make this purchase and my bank also pointed out that I caught the fradulent purchase within days or less and the cheapcarribbean website says they will issue a refund if contacted with the problem within days, which they wereAs soon as I was made aware of this purchase on my card I contacted cheapcarribbean immediately as well as my card companyMy card company canceled the card that the purchase was made on & issued me a new uncompromised card, yet this company will not refund on their endTwo different employees lied to me and told me I had been refunded only to find out they were lying and giving me the run aroundsThis has been a nightmare and this company has illegal and illegetimate practicesThe Revdex.com really needs to take a closer and serious look at this companies practicesI am truly hoping for some justice in this situation.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Cheap Caribbean has once again sent it's standard response which ignores email and phone communications between myself and Nathan B*** (***@CheapCaribbean.com)
As my complaint shows, I did a room upgrade to get a king bed guaranteed which was not deliveredPlease do not ignore the email and phone evidence and address the issues therein
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: your terms and conditions tell me you cannot change flights but you canceled mineI have called your customer service reps several times and they have all told me that they will try to help but nothing is ever doneBelow is the message I received from ***Dear *** ***
I apreciate the time you took contacting us. Its very important to *** keep satisfied passengers, your comments are very helpful to achieve this purposes, and allow us to make more effort to optimize our serviceWe have send your comments to the specific area to avoid this situations happen next time, and bring you the quality service you deserve. Concerning about the issue with your delay, you need to contact your travel agency where you purchased the tickets "Cheap Caribbean" so they can further assist you with this problem, "Cheap Caribbean" need to contact us on your behalf to resolve this issue.*** ***, We extend our apologies and we hope you to allow us to show you that day by day we work to be the Airline of your trust and preference.
This is unacceptableRegards,
*** ***

*** *** ** ** *** *** *** ** * *** *** *** *** ** * *** *** *** *** *** *** *** ** ** *** ** *** *** *** *** ** *** ** ***
*** ***
I am rejecting this response because: The basis of my complaint was not the penalty, it was the entire concept of not refunding my moniesAn act of God occurred , and thus destroyed this islandThe island is 95% destroyed , the hotels are gone, the airport is not accepting tourists, they have no electricity nor running water ALL Airlines have agreed to REFUND monies in full, ALL Hotels have agreed to refund monies in full, no one is doing credits, they are all refunding monies, since they are aware tourists won't be able to come back to this island anytime soonCheap Caribbean is offering a credit good from year from DATE OF PURCHASE, this means I only have to August of to use, this island will not be ready by somber, they are feeling tourists maybe Credit won't do me any good, I am not understanding why Cheap Caribbean won't give monies back since all airlines and hotels agree to, thus they would not be out any moneyWhy are they being allowed to keep my money, I cant use a credit, the island is destroyed, that is why ALL Airlines and Hotels, Resorts, Villas, and Timeshares on that island are REFUNDING monies, they can't offer credit because they have no idea when island will accept tourists againI want my $security deposit back.
Regards,
*** ***

I am writing only because I recently viewed a commercial for Cheap Caribbean, and I realized more people will be likely putting themselves at risk thinking they are buying a fantastic vacationIn 2012, I booked a vacation package through Cheap Caribbean for myself and my boyfriendWe flew out via JetBlue and that part of the trip went well; however, the shuttle service provided in the vacation package responsible for transportation from the airport to the resort had an accidentThe shuttle driver drove recklessly when another driver attempted to pass himI woke up in the hospitalMy boyfriend told me we had done a degree turn and flippedAs a result of this accident, the right side of my head was split open and my back was brokenWhen I got back to the US and was able to contact Cheap Caribbean, they were of little helpTHEY WOULD NOT EVEN GIVE ME A REFUNDI had to fight the charges through my credit card companyI ended up paying for the bulk of the vacation nightmare because I used the roundtrip airfare Plus I found out I COULD NOT sue Cheap Caribbean because they have a big disclaimer at the time of purchaseYou can die on a trip and still not sue themAs a result, I am currently dealing with an international law suit with the transportation companyI have permanent nerve damage, difficulty with mobility, and about to have corrective surgeryIt wasn’t worth itSo my warning to anyone looking to enjoy themselves on a vacation and save some money, pay a little more and go with a reputable company, so if anything goes wrong you hopefully have more protectionYou never think it will happen to you until it does

Honestly, it is very surprising that a huge company like this can only offer $per personWe spend almost grand and getting back is really like an insultI was really upset with the last response so I even did more researchI looked up other complaints on the Revdex.com site and I've seen what people said and I've seen what kind of responses other people receivedThey were a lot of other people who only had vacations for two people and they were awarded vouchers for another future tripWe've been to other Resorts before and we had no problemsBut at this one we were complaining and they kept telling us let us know what we can do to make it betterWe kept telling them what they could do to make it better and they laughed at usI know you guys are well aware of the problems at this Resort because ours was not the first complaintAnd I know all these resorts and CheapCaribbean are pretty much owned by one major company so this one person is getting all this moneyIt's just not right that you give customers this kind of service and then give them nothing backWe would be extremely happy just to get vouchers for myself and my wife to come back next yearI feel that this would be fair and the least that you that cheap Caribbean or *** *** should do for usThank you *** ***
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

I purchased a vacation package promo, "Deal of Fortune- Montego Bay." What deal? Yes, a fortune is correctFor mother's day, I sent my mom and stepfather to Jamaica through Cheap CaribbeanThe advertisement is, "We guarantee a 4.0-sun experience at one of the following resorts: •Iberostar Rose Hall Beach •Hilton Rose Hall •Sunscape Splash Montego Bay • Riu Montego BayYou win no matter what!"
"Hotels included in this offer are All-Inclusive Features include: •Breakfast, lunch, dinner and snacks •Alcoholic and non-alcoholic drinks •Non-motorized watersports
•Land sports"
They wound up at Sunscape Splash Montego Bay, which according to reviews that I am looking at now, is the only option that is ever pickedWith the exception of the all inclusive food and drinks, there weren't any non-motorized sports and/or land sports on this part of the resortTherefore VERY advertisingYou had to be a guest of the cove in order to use all the amenities of Sunscape Splash, which was an additional $When contacting Cheap Caribbean, they continuously disconnected the line and/or were nastyI will never use this site and have already informed many others of the same

After review of the case, the following actions were taking by CheapCaribbean.com: • The client booked a reservation online on March 21, 2017The client purchased round trip airfare from BUF to SJU night stay at the * *** * *** Vieques IslandThe client purchased this vacation
for passengers to travel 6/11/thru 6/16/at a total cost of $
A trip cost breakdown is as follows:
$Hotel $Airfare$Transfers & Excursions($-100.00) - Promo Discount$Total Package • During the online booking process the client was required to "Click and Agree" to our nonrefundable Terms and Conditions. If these Terms are not agreed to then the booking not a processing and the credit card not a charging.
Our Terms specifically state: • This vacation is nonrefundable and nontransferable• Changes or cancellations will be charged a $per-person fee, a $per-ticket airline fee, and up to a 100% hotel penaltyA 100% penalty will be charged for No Show reservations.• CheapCaribbean.com must be notified of any changes or cancellations and the customer is responsible for any increase in price resulting from changes • Upon cancellation, Future Credit Vouchers will be issued less fees and will expire one (1) year from book date • Passengers are responsible for providing proper travel documents needed to travel http://travel.state.gov/passport/ CheapCaribbean is not responsible for denied boarding due to improper travel documents • Customers are responsible for any additional airline baggage fees, ticketing fees, pre-assigned seating, incidentals at resort, charges, taxes, entry/exit fees and assessments resulting from purchase (View airline fees) You agree these fees may be subject to change at any time • Services are provided "as is" without warranty of any kind• CheapCaribbean.com has no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expense, omissions, delays, re-routing, acts of terrorism or acts of any government or authorityCheapCaribbean.com, Incand its affiliates are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from • You agree to defend and indemnify CheapCaribbean.com, Inc., its affiliates, and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature • Your use of this Website constitutes your agreement to all such terms, conditions, and notices found below, as well as the CheapCaribbean.com Terms of Use located on our website at www.cheapcaribbean.com/terms.jsp • Unless you file any claim you may have with CheapCaribbean.com within days after the termination of this trip, all parties are released from further liability Charge Now: $USDCharge on 08/03/2014: $USD Total Price: $USD
Total Price: $USD
I have read, accept, and agree to abide by CheapCaribbean.com's Terms and Conditions
As per our website at the time of the booking, information displayed on our site regarding transfers to SJU and VQS:
Hotel DescriptionPuddle Jump to ViequesThe 18-minute flight to Vieques is quick and easyWhen you fly into Puerto Rico, you'll land at San Juan International Airport (SJU)Air and land pricing is based upon travel from USA mainland Airport to San JuanFlights from SJU to Vieques (VQS) are frequent and can easily be booked by calling reservations at ###-###-####Please check your flight times to/from Vieques prior to confirming your USA Mainland/SJU ticketWe'll happily help you book your flights and have you on the gorgeous Vieques beach in no time.Airlines currently serving Vieques from SJU:
Airline Phone #*** Air ###-###-####*** Air Link ###-###-####*** Airlines ###-###-####
3/24/client contacted us regarding puddle jumperClient was advised several options provided the above information and details of options regarding times and costs. Client was also given the option to change property to the mainland
3/28/17*** called to cancel reservation due to her claim of advertisement regarding puddle jumperExplained cancellation policy*** stated she would call back
The client is fully responsible for this chargeThe client purchased this vacation online where the transfer details where clearly postedThe client clicked and agreed to our nonrefundable Terms and Conditions at the time of booking which state that changes could be made at any time and services would be rendered “as is”.
Should the client wish to cancel or make change too their reservation they should contact CheapCaribbean.com as soon as possible.
At this time CheapCaribbean offers to waiver our CheapCaribbean.com changes fees should the client wish to change resorts to the mainland or cancel the reservationAirlines and resort fees would apply per their cancellation policy.
Please see the attached documents including the Terms and Conditions that where agreed to by the client at the time of bookingNo further credit is offered at this time
Once again, we reiterate our sincere apologizes for any difficulties they may have encountered. Our aim is always to provide the best service and we hope that they will give us another opportunity to prove this

We have spoken directly with the client and has accepted our offer of compensation to resolve this matter in full.">As noted by the client she was waiting at the *** *** *** *** which she upgraded to during her stay and communicated this information to ***
Once again, we reiterate our sincere apologizes for any difficulties she may have encountered in result of this change. Our aim is always to provide the best service and we hope that they will give us another opportunity to prove this
Package Breakdown:
Resort
Airfare
Transfer
TOTAL PACKAGE

On 10/21/CheapCaribbean.com received an email from our client directly regarding their concerns
After a second review of the reservation CheapCaribbean.com sent the following response to the client on 10/26/15:
Dear MsXXX
I am writing in regards to your letter
concerning your booking with CheapCaribbean.comYour reservation was cancelled
in our system so there will be no additional charge to the credit card we have
on file for the balance of your trip
I have pulled all calls in relation to your
initial booking as well as your follow up calls
Initial Call on August 26, booked
with an Agent xxx
During that call you opted for the deposit program, at min seconds, xxx read all terms and
conditions on booking this reservation including all penalties for cancelling
and advising that only a future credit would be issued for any remaining
balance left after penalties were paidOn September 11, you called in to
inquire about cancelling your tripDuring that call with Agent xxx, she explained to you
that with the CC fees and the insurance purchase, you would only be getting an
airline credit of $per person on the booking with *** ***You
then said to go ahead and cancel, however, prior to the agent being to do so
the call was disconnectedThe agent tried to call you back but was only able
to leave you a voicemailOn September 15, you called in and
spoke to Agent xxx
and wanted to know the balance on your booking and when that was dueXxx advised that your final
payment of $was due on November 20, On October 6, 2015, we received notice
from your credit card company that you were charging back the total price paid
for your bookingBefore we could reply to your credit card
company, on October 9, 2015, we were advised that the case was closed in
CheapCaribbean.coms favorThat same day, October 9, 2015, Agent xxxx reached out to you to
discuss your vacation to see if still wanted to cancel as your booking was
still activeShe reached someone that stated they were you, but then the line
was disconnectedAgent xxx
tried calling back but she was sent to voice mailSince she was unable to
reach you by phone, she sent an email advising you that your booking was still
active and explained the penalties and future credit with the airline once
again and that if you wished to cancel to please call us so we could assistOn October 11, 2015, Agent xxx sent a follow up email
to advise you that if you wish to cancel your vacation you needed to call us or
your card would automatically be charged on November 20, for the remaining
balanceOn October 15, we received an email
from you stating that you planned on initiating litigation for unfair
advertising and billing practices, we then sent you a follow up email asking
for you to contact us to let us know if you would be cancelling or traveling
On October 21, 2015, since we received you
email stating you were taking legal action, we took the liberty of cancelling
your reservationAfter reviewing all phone calls and emails,
we feel we did everything we could to assist you in cancelling this booking and
advising you of our terms and conditions, both at initial time of booking and
during every follow up call and emailPlease be advised that you do have
credit with *** *** in each of the passengers names for $that
can be used up to one year from the date of cancellation (October 21, 2015)
Should you need anything further, please do not hesitate to contact me
directlyXXXXXXXXXXXX | Director of Contracts and Risk Management |
Direct ###-###-#### www.cheapcaribbean.com
At this time our position remains the same