CheapCaribbean.com, Incorporated

After review of the case, the following actions were taking by CheapCariibean.com: • The client booked a reservation online on 4/12/The client purchased round trip airfare from 10/14/to 10/18/16, night stay at the Iberostar Grand Hotel Rose Hall The client purchased this vacation for Diane Carlucci and herself to travel 10/14/thru 10/18/at a total cost of $A trip cost breakdown is as follows: $Hotel $Airfare $Total Package • During the online booking process the client was required to "Click and Agree" to our nonrefundable Terms and ConditionsIf these Terms are not agreed to then the booking not a processing and the credit card not a chargingOur Terms specifically state: • This vacation is nonrefundable and nontransferable • Changes or cancellations will be charged a $per-person fee, a $per-ticket airline fee, and up to a 100% hotel penaltyA 100% penalty will be charged for No Show reservations• CheapCaribbean.com must be notified of any changes or cancellations and the customer is responsible for any increase in price resulting from changes • Upon cancellation, Future Credit Vouchers will be issued less fees and will expire one (1) year from book date • Passengers are responsible for providing proper travel documents needed to travel http://travel.state.gov/passport/ CheapCaribbean is not responsible for denied boarding due to improper travel documents • Customers are responsible for any additional airline baggage fees, ticketing fees, pre-assigned seating, incidentals at resort, charges, taxes, entry/exit fees and assessments resulting from purchase (View airline fees) You agree these fees may be subject to change at any time • Services are provided "as is" without warranty of any kind • CheapCaribbean.com has no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expense, omissions, delays, re-routing, acts of terrorism or acts of any government or authorityCheapCaribbean.com, Incand its affiliates are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from • You agree to defend and indemnify CheapCaribbean.com, Inc., its affiliates, and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature • Your use of this Website constitutes your agreement to all such terms, conditions, and notices found below, as well as the CheapCaribbean.com Terms of Use located on our website at www.cheapcaribbean.com/terms.jsp • Unless you file any claim you may have with CheapCaribbean.com within days after the termination of this trip, all parties are released from further liability Charge Now: $USD Charge on 08/03/2014: $USD Total Price: $USD Total Price: $USD I have read, accept, and agree to abide by CheapCaribbean.com's Terms and Conditions 4/client called after booking to inquire about the resorts credit as she said she saw on the websiteWe can see that during the booking process the client was able to view the offer which advised her to see the booking documents for further detailsIn review her voucher did read correctlyHowever the dates chosen by the client for travel did not qualify for this specific resort promotionSince she was under the hours of making the booking she was given the option to cancel without penalty and offered a full refundClient advised she would need to speak to her boyfriendThe agent then advised that she had up until 5pm the following day to cancel her reservationShe communicated she understoodClient did not contact us for any changes or cancellation to dateReservation currently remains activePlease see the attached documents: Terms and Conditions that where agreed to by the client at the time of booking and the Travel Vouchers that were issued to the client at the time of bookingNo further refund is being offeredOnce again, we reiterate our sincere apologizes for any difficulties they may have encounteredOur aim is always to provide the best service and we hope that they will give us another opportunity to prove this

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I was never told I was to contact anyone if there was an issue. As stated before, I did complain to the hotel management and they informed me that nothing could be done. The hotel was filthy and the vacation was the worst we have ever been on. The food was awful and again, not accurately represented. Cheapcarribean did not provide accurate hotel information (rooms, condition, food(. If would have known the hotel was in such poor condition we would have stayed elsewhere. I'm shocked that they even list this hotel as an option, but then again it seems they are just after people's money. The photos on the website are not what this resort looks like. Cheapcarribean falsely advertised this hotel. I provided photos of the filthy room and ceiling leakage issues and didn't get a response from anyone at Cheapcarribean! So, I find it hard to believe if I called them from the Bahamas that they would have done anything.. I did all I could do and that was to complain to the hotel. I feel I should be given back the remainder of money for the hotel. I can either consult an attorney or make sure my family/ friends/co-workers never book through their site again. Regards, [redacted]

After review of the case, the following actions were taking by CheapCariibean.com: • The client booked a reservation online on April 20, The client purchased round trip airfare from ORD to CUN, night stay at the [redacted] Beach Resort The client purchased this vacation for passengers travel 5/21/thru 5/25/at a total cost of $• During the online booking process the client was required to "Click and Agree" to our nonrefundable Terms and ConditionsIf these Terms are not agreed to then the booking not a processing and the credit card not a chargingOur Terms specifically state: • This vacation is nonrefundable and nontransferable • Changes or cancellations will be charged a $per-person fee, a $per-ticket airline fee, and up to a 100% hotel penaltyA 100% penalty will be charged for No Show reservations• CheapCaribbean.com must be notified of any changes or cancellations and the customer is responsible for any increase in price resulting from changes • Upon cancellation, Future Credit Vouchers will be issued less fees and will expire one (1) year from book date • Passengers are responsible for providing proper travel documents needed to travel http://travel.state.gov/passport/ CheapCaribbean is not responsible for denied boarding due to improper travel documents • Customers are responsible for any additional airline baggage fees, ticketing fees, pre-assigned seating, incidentals at resort, charges, taxes, entry/exit fees and assessments resulting from purchase (View airline fees) You agree these fees may be subject to change at any time • Services are provided "as is" without warranty of any kind • CheapCaribbean.com has no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expense, omissions, delays, re-routing, acts of terrorism or acts of any government or authorityCheapCaribbean.com, Incand its affiliates are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from • You agree to defend and indemnify CheapCaribbean.com, Inc., its affiliates, and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature • Your use of this Website constitutes your agreement to all such terms, conditions, and notices found below, as well as the CheapCaribbean.com Terms of Use located on our website at www.cheapcaribbean.com/terms.jsp • Unless you file any claim you may have with CheapCaribbean.com within days after the termination of this trip, all parties are released from further liability Charge Now: $USD Charge on 08/03/2014: $USD Total Price: $USD Total Price: $USD I have read, accept, and agree to abide by CheapCaribbean.com's Terms and Conditions 5/21/Spoke to Marla and Cheryl....verified cc info with clientThis was made in error using the wrong email address ( [redacted] advised her husband and daughter created this online)Client advised they received an error that said the reservation did not go throughThere are reservations that are active to a different resort ( [redacted] / [redacted] / [redacted] )Advised [redacted] that we need to reach out to the resort and airlines to see if they are willing to waive it due to the situationAdvised we may not get an answer until Tuesday as reservations department are generally closed over the weekend [redacted] understoodPNR cancelledSending email to the resortWe received notice from the resort and airline that no penalties would be accessed5/refunded the client in full $Once again, we reiterate our sincere apologizes for any difficulties they may have encounteredOur aim is always to provide the best service and we hope that they will give us another opportunity to prove this

on 1/13/17 a refund of $55.94 was processed to our clients card ending in 001 as a result of [redacted] airlines refund offer. Please see proof of the transaction below: 2017-01-13 15:51 (id: 2) [redacted] manual credit Airline refund 55.94 We are sorry for the... inconvenience in which caused a delay of our clients refund. On 1/13/17 the client did contact our office to inquire about the refund. As a gesture of customer service we also offered and applied $100 in Sun Dollars to our clients account. This offer can be apply to their next vacation with Cheaparibbean.com. Valid for 2 years. Once again, we reiterate our sincere apologizes for any difficulties they may have encountered. Our aim is always to provide the best service and we hope that they will give us another opportunity to prove this.

The client booked a reservation online on January 14, The client purchased round trip airfare from PHL to CUN, night stay at the [redacted] Resort & Spa The client purchased this vacation for two passenger to travel 5-26-thru 5*30/at a total cost of $ During the online booking process the client was required to "Click and Agree" to our nonrefundable Terms and Conditions If these Terms are not agreed to then the booking not a processing and the credit card not a charging Our Terms specifically state: This vacation is nonrefundable and nontransferable Changes or cancellations will be charged a $per-person fee, a $per-ticket airline fee, and up to a 100% hotel penaltyA 100% penalty will be charged for No Show reservations CheapCaribbean.com must be notified of any changes or cancellations and the customer is responsible for any increase in price resulting from changes Upon cancellation, Future Credit Vouchers will be issued less fees and will expire one (1) year from book date Passengers are responsible for providing proper travel documents needed to travel http://travel.state.gov/passport/ CheapCaribbean is not responsible for denied boarding due to improper travel documents Customers are responsible for any additional airline baggage fees, ticketing fees, pre-assigned seating, incidentals at resort, charges, taxes, entry/exit fees and assessments resulting from purchase (View airline fees) You agree these fees may be subject to change at any time Services are provided "as is" without warranty of any kind CheapCaribbean.com has no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expense, omissions, delays, re-routing, acts of terrorism or acts of any government or authorityCheapCaribbean.com, Incand its affiliates are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from You agree to defend and indemnify CheapCaribbean.com, Inc., its affiliates, and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature Your use of this Website constitutes your agreement to all such terms, conditions, and notices found below, as well as the CheapCaribbean.com Terms of Use located on our website at www.cheapcaribbean.com/terms.jsp Unless you file any claim you may have with CheapCaribbean.com within days after the ter***tion of this trip, all parties are released from further liability Charge Now: $USD Charge on 08/03/2014: $USD Total Price: $USD Total Price: $USD Balance $ I have read, accept, and agree to abide by CheapCaribbean.com's Terms and Conditions 3/the client was contacted and advised of the schedule changeThe following email was sent to client; [redacted] and ***, I have looked for alternate options with other carriers for flights that return prior to 3pm on May and there are no flights with any alternate carriers [redacted] has discontinued your flight for May they have offered you a flight on May This is truly the only option.F29MAY [redacted] 1035A 319PI realize this reduces your trip by one dayWe would reimburse your credit card the cost of the reduction in travel daysIf this is not an option, we can refund your package in full to the original form of paymentPlease advise how you would like to proceed 3/after receiving another email from the client the following email was sent to client: ***, when you booked your reservation you agreed to our terms and conditions (see below)And [redacted] does not offer any compensation for schedule changesUnfortunately there are no nonstop flights on your return date that would have you back in time for your 6pm wedding on May 30, your original return travel dateAt this point we can offer you the flights you requested with the add collect of $per person or the adjusted travel date option I mentioned in my previous email (*)Terms & Conditions:CheapCaribbean.com, Incis not responsible for schedule changes issued by the airlineCheapCaribbean.com, Incwill not pay an increase in fare for an alternative airline and is subject to the policy and restrictions issued by the airline.(*)Adjusted travel date due to [redacted] schedule change ?? we can offer you these flights, with no additional cost:F26MAY PHLCUN 635A 915AF29MAY CUNPHL 1035A 319P I realize this reduces your trip by one dayWe would reimburse your credit card the cost of the reduction in travel daysIf none of these are not a viable option, we can refund you package in full to the original form of paymentPlease advise how you would like to proceed 3/in our attempt to resolve this matter a full refund was processed to our client’s card on file in the amount of $and the client advised Once again, we reiterate our sincere apologizes for any difficulties they may have encountered Our aim is always to provide the best service and we hope that they will give us another opportunity to prove this

After review of the case, the following actions were taking by CheapCariibean.com: • The client booked a reservation online on June , The client purchased round trip airfare from DFW to PUJ, night stay at the [redacted] The client purchased this vacation for two passengers to travel 6/17/thru 6/21/at a total cost of $ A trip cost breakdown is as follows: $Hotel $ Airfare $Transfers $Total Package • During the online booking process the client was required to "Click and Agree" to our nonrefundable Terms and ConditionsIf these Terms are not agreed to then the booking not a processing and the credit card not a charging Our Terms specifically state: • This vacation is nonrefundable and nontransferable • Changes or cancellations will be charged a $per-person fee, a $per-ticket airline fee, and up to a 100% hotel penaltyA 100% penalty will be charged for No Show reservations • CheapCaribbean.com must be notified of any changes or cancellations and the customer is responsible for any increase in price resulting from changes • Upon cancellation, Future Credit Vouchers will be issued less fees and will expire one (1) year from book date • Passengers are responsible for providing proper travel documents needed to travel http://travel.state.gov/passport/ CheapCaribbean is not responsible for denied boarding due to improper travel documents • Customers are responsible for any additional airline baggage fees, ticketing fees, pre-assigned seating, incidentals at resort, charges, taxes, entry/exit fees and assessments resulting from purchase (View airline fees) You agree these fees may be subject to change at any time • Services are provided "as is" without warranty of any kind • CheapCaribbean.com has no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expense, omissions, delays, re-routing, acts of terrorism or acts of any government or authorityCheapCaribbean.com, Incand its affiliates are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from • You agree to defend and indemnify CheapCaribbean.com, Inc., its affiliates, and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature • Your use of this Website constitutes your agreement to all such terms, conditions, and notices found below, as well as the CheapCaribbean.com Terms of Use located on our website at www.cheapcaribbean.com/terms.jsp • Unless you file any claim you may have with CheapCaribbean.com within days after the termination of this trip, all parties are released from further liability Charge Now: $USD Charge on 08/03/2014: $USD Total Price: $USD Total Price: $USD I have read, accept, and agree to abide by CheapCaribbean.com's Terms and Conditions 6/Client and his credit card company contacted us regarding a booking issueAfter further review it was advised that a full refund would be processed to the client card on file in the amount of and booking [redacted] cancelled due to a possible site error Following email was sent to our client confirming the offer: From: CheapCaribbean Reservations Sent: Monday, June 08, 1:PM To: ' [redacted] @ [redacted] .net' Subject: [redacted] Reservation Refund Importance: High Good afternoon, The email is confirmation that reservation [redacted] has been fully refunded to the card we have on file for Please allow 7-business days for this to post to your accountPlease contact us at [redacted] if you have any further questions Thank you and have a great day! Once again, we reiterate our sincere apologizes for any difficulties they may have encounteredOur aim is always to provide the best service and we hope that they will give us another opportunity to prove this

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:When we paid the additional fee to switch hotels, we did NOT agree to their online terms of 'no refunds' to complete the reservationThis part of the transaction was done over the phoneWe are not asking for a refund of the transaction that was completed online ($2638) on April 8, The additional charges ($1319) were made over the phone and we did NOT sign anything or agree to any of the online terms they claim in their responseIn fact we said to the woman that we were NOT happy about this and to make note on our account that we would be fighting this once we got back to the United StatesAt the time, they left us stuck in a very bad situation and with young children we were NOT about to stay another days in this disgusting hotelClearly, they agreed that the situation was bad by applying our funds to the new hotel, the [redacted] agreed to our claims and also issued a refund for the one night of stay and IF Cheap Caribbean is going to stand behind this legal verbiage of no refunds, this is not transferable, then why did THEY transfer the funds for this hotel and apply it to the [redacted] hotel? Again, we did not agree to these online terms so reject their responseThis was a classic bait and switch and they should be ashamed of how they do business Regards, [redacted]

After review of the case, the following actions were taking by CheapCariibean.com: The client booked a reservation online on 4/21/ The client purchased round trip airfare from PHL to CUN, night stay with Deal Of Fortune Paradisus Playa del Carmen The client purchased this vacation for passengers to travel 7/6/thru 7/10/at a total cost of $ A trip cost breakdown is as follows: $Hotel $ Airfare $Total Package During the online booking process the client was required to "Click and Agree" to our nonrefundable Terms and Conditions If these Terms are not agreed to then the booking not a processing and the credit card not a charging Our Terms specifically state: This vacation is nonrefundable and nontransferable Changes or cancellations will be charged a $per-person fee, a $per-ticket airline fee, and up to a 100% hotel penaltyA 100% penalty will be charged for No Show reservations CheapCaribbean.com must be notified of any changes or cancellations and the customer is responsible for any increase in price resulting from changes Upon cancellation, Future Credit Vouchers will be issued less fees and will expire one (1) year from book date Passengers are responsible for providing proper travel documents needed to travel http://travel.state.gov/passport/ CheapCaribbean is not responsible for denied boarding due to improper travel documents Customers are responsible for any additional airline baggage fees, ticketing fees, pre-assigned seating, incidentals at resort, charges, taxes, entry/exit fees and assessments resulting from purchase (View airline fees) You agree these fees may be subject to change at any time Services are provided "as is" without warranty of any kind CheapCaribbean.com has no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expense, omissions, delays, re-routing, acts of terrorism or acts of any government or authorityCheapCaribbean.com, Incand its affiliates are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from You agree to defend and indemnify CheapCaribbean.com, Inc., its affiliates, and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature Your use of this Website constitutes your agreement to all such terms, conditions, and notices found below, as well as the CheapCaribbean.com Terms of Use located on our website at www.cheapcaribbean.com/terms.jsp Unless you file any claim you may have with CheapCaribbean.com within days after the termination of this trip, all parties are released from further liability Charge Now: $USD Charge on 08/03/2014: $USD Total Price: $USD Total Price: $USD Balance $ I have read, accept, and agree to abide by CheapCaribbean.com's Terms and Conditions In review of the reservation: 6/we contacted the client to inform them that the resort had advised us that they were over booked and unable to accept their reservation They offer to re-accommodate the guests either the Hard Rock Riviera Maya or ME Cancun by Melia along with a night complimentary return Client did not find this offer satisfactory 6/as we continued to resolve this matter for our client we received confirmation that the Paradisus was able to confirm their reservationBelow is the email correspondence between CheapCaribbean and the client: CheapCaribbean Reservations Sent: Wednesday, June 22, 3:PM To: Clients Subject: RE: Urgent response requested - [redacted] - Deal of Fortune Paradisus Playa del CarmenGood afternoon! I apologize for the delayI have requested Paradisus to reconfirm your reservations at Paradisus as their offer to relocate your bookings is unacceptableWe will let you know as soon as possible Sincerely, CC Agent From: CheapCaribbean Reservations Sent: Wednesday, June 22, 3:PM To: Clients Subject: RE: Urgent response requested - [redacted] - Deal of Fortune Paradisus Playa del Carmen I have your reservations reconfirmed! The confirmation number are belowParadisus have reconfirmed [redacted] (conf #& 20707432).No changes have been made, your reservation will remain under the Deal of Fortune Paradisus Playa del Carmen Sincerely, CC Agent On Wed, Jun 22, at 3:PM, Client wrote: Hello Kelly, Thank you for the informationPlease let us know immediately which resort we will be staying at so that I may call the hotel to book reservationsSincerely, Client From: Client Sent: Wednesday, June 22, 3:PM To: CheapCaribbean Reservations Subject: Re: Urgent response requested - [redacted] - Deal of Fortune Paradisus Playa del Carmen Just to clarify, I would like to know if we will be staying at La Perla or La Esmeralda to book restaurant reservationsThere are no children in our group and they are for 30th birthday celebrations From: CheapCaribbean Reservations Sent: Wednesday, June 22, 3:PM To: Client Cc: CC Agent Subject: RE: Urgent response requested - [redacted] - Deal of Fortune Paradisus Playa del Carmen Hello Client! They cannot advise of the placement yet but the reservations will remain as Deal of Fortune Paradisus Playa del CarmenPlacement is typically 1-days prior to arrivalYou will receive an email with your placementI hope you all have a great time together! Agent Once again, we reiterate our sincere apologizes for any difficulties they may have encountered as our aim is always to provide the best service *Terms and Conditions attached

[redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

In review: Please be advised that the clients will be refunded in full for their reservation due to the impact of "Hurricane Odile" and waiver offers from the airlines and resortOn 9/the clients were contacted by phone by a CheapCaribbean.com Service Agent informing them of the offer The refund has been posted to the clients credit card on file as of 10/3/in the amount of Once again, we reiterate our sincere apologizes for any difficulties they may have encounteredOur aim is always to provide the best service and we hope that they will give us another opportunity to prove this Thank you

After review of the case, the following actions were taking by CheapCariibean.com: • The client booked a reservation online on 2/14/ The client purchased round trip airfare from ORD to SDQ , night stay at the [redacted] Beach The client purchased this vacation for himself and one other passenger to travel 4/– 4/at a total cost of $ A trip cost breakdown is as follows: $Hotel $Airfare ($-100.00) - Promo Discount $Total Package • During the online booking process the client was required to "Click and Agree" to our nonrefundable Terms and ConditionsIf these Terms are not agreed to then the booking not a processing and the credit card not a charging Our Terms specifically state: • This vacation is nonrefundable and nontransferable • Changes or cancellations will be charged a $per-person fee, a $per-ticket airline fee, and up to a 100% hotel penaltyA 100% penalty will be charged for No Show reservations • CheapCaribbean.com must be notified of any changes or cancellations and the customer is responsible for any increase in price resulting from changes • Upon cancellation, Future Credit Vouchers will be issued less fees and will expire one (1) year from book date • Passengers are responsible for providing proper travel documents needed to travel [redacted] CheapCaribbean is not responsible for denied boarding due to improper travel documents • Customers are responsible for any additional airline baggage fees, ticketing fees, pre-assigned seating, incidentals at resort, charges, taxes, entry/exit fees and assessments resulting from purchase (View airline fees) You agree these fees may be subject to change at any time • Services are provided "as is" without warranty of any kind • CheapCaribbean.com has no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expense, omissions, delays, re-routing, acts of terrorism or acts of any government or authorityCheapCaribbean.com, Incand its affiliates are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from • You agree to defend and indemnify CheapCaribbean.com, Inc., its affiliates, and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature • Your use of this Website constitutes your agreement to all such terms, conditions, and notices found below, as well as the CheapCaribbean.com Terms of Use located on our website at www.cheapcaribbean.com/terms.jsp • Unless you file any claim you may have with CheapCaribbean.com within days after the termination of this trip, all parties are released from further liability Charge Now: $USD Charge on 08/03/2014: $USD Total Price: $USD Total Price: $USD Balance $ I have read, accept, and agree to abide by CheapCaribbean.com's Terms and Conditions In review: • The client upon their arrival was offered a high ranking resort and the client accepted the move in full knowing he would be issued a complimentary return stay voucher as a goodwill gesture • The client stayed the full nights • The client used all the inclusive food, beverages, amenities and hotel room and never requested to move back to the originally purchased hotel • Client used services of the airline without incident and as described All services were rendered in full as purchased in accordance with the terms and conditions Please see the attached documents including the booking summary, the Terms and Conditions, the email from resort offering the relocation, description of the resorts and the complimentary resort voucher All services that the client purchased were renders in full per the Terms and Conditions that the client clicked and agreed to during the online booking process Once again, we reiterate our sincere apologizes for any difficulties they may have encounteredOur aim is always to provide the best service and we hope that they will give us another opportunity to prove this No refund or compensation is being offered at this time

Per our records; We advised the client that since she was filing a claim in order for us to refund her for the airline tickets she would need to send us [redacted] e denial letterWe then spoke to [redacted] which told us they had only been reimbursed for their hotel expenses To date our records indicate we have be authorized by the airlines to refund the clients in the amount $ The clients were sent to the following email on March 10, 2016: From: Customer Care Sent: Thursday, March 10, 4:PM To: client Subject: AIR REFUND***BOOKING # [redacted] Re: Booking # [redacted] Dear **Xxxx, We would first like to take this opportunity to thank you for your patience while we reviewed your bookingOur goal is to provide each and every client the best vacation at the best price and we want nothing more than for you to enjoy the vacation that you booked with CheapCaribbean.com and we are very sorry to hear of your disappointment with [redacted] AirlinesIt is unfortunate when situations and circumstances beyond our control occur amongst the various airline carriers that we offer on our website.CheapCaribbean.com will be issuing a refund of $($Per Person)), as that is equal to the refund amount in which we received from [redacted] Airlines regarding your reservationThis amount will be refunded to the cards on file ending in and Please be advised that it can take up to 7-business days for the refund to show on your credit card, depending upon your financial institution While we cannot change the past, it is our sincerest hope that you will give us the opportunity to serve you again in the future, so that we may have the opportunity to provide you with a much more positive travel All remaining services that the client purchased was a renders in full per the Terms and Conditions that the client agreed to during the booking process Once again, we reiterate our sincere apologizes for any difficulties they may have encountered Our aim is always to provide the best service and we hope that they will give us another opportunity to prove this

After review of the case, the following actions were taken by CheapCaribbean.com: size="3"> The client booked a vacation with a CheapCaribbean.com representative on 12/3/ The client purchased a nights stay at [redacted] Palm Beach & Spa and Round Trip Airport Transfers and Insurance The client purchased this vacation for passengers to travel 10/15/ to 10/at a total cost of A trips a costs breakdowns is as follows: $– Hotel $– Transfers $ Insurance $Total During the online booking process the client is read the terms and conditionIf these Terms are not agreed to then the booking is not processed and the credit card is not charged “By making this reservation today with CheapCaribbean.com, you agree that all travel packages are governed by the p Terms of Use appearing on our website as posted at www.cheapcaribbean.com/terms.jspand that all passenger name information exactly matches your official documentsPlease note that once I submit your reservation, the entire amount will be charged to your credit cardOnce charged, it is non-refundableChanges to or cancellation of your reservation will incur a $per person fee, plus any applicable air and resort penalties and any increase in price resulting from the changeUpon cancellation, a credit towards future travel will be issued for the balance remaining Hurricane and Weather insurance is not included in this package, however comprehensive illness and injury insurance is available, as well as an enhanced ‘Cancel for Any Reason’ plan, both of which include the weather insurance coverageThe Standard illness and injury coverage is available for purchase up until hours prior to departure, however, the enhanced ‘Cancel for Any Reason’ plan must be purchased today; this enhanced insurance is not available for purchase at a later dateYou the customer are responsible for any additional airline baggage fees, pre-assigned seating, incidentals at the resort, and entry or exit fees resulting from purchaseLastly, it is your responsibility to ensure that you have the proper documents to enter, connect through, or stop in the destinations on your itineraryCheapCaribbean.com is not responsible for denied boarding due to improper documentationPlease note, it is your responsibility to confirm your flights directly with the airline hours prior to travelDo you agree to these terms and conditions?” -The client must agree before you proceed with the booking In review of the reservation: 12/3/ The client purchased his vacation with CheapCaribbean.com for his stay at [redacted] Palm Beach & Spa resort in a Superior Garden View Room including transfer and insurance only No other charges were made to the client card on file All other purchases in which the client made outside of this package while traveling would be at the client’s discretion and agreement with other merchants CheapCaribbean.com is not responsible for any charges/agreement outside of this package which the client entered into and agreed too while on vacation No further compensation is being offers at this timeAll services are rendered in full as provided that were purchased with CheapCaribbean.com

Per our records; We advised Jackie that since she was filing a claim in order for us to refund her for the airline tickets she would need to send us Allianze denial letterWe then spoke to Allianze which told us they had only been reimbursed for their hotel expenses To date our records indicate we have be authorized by the airlines to refund the clients in the amount $ The clients were sent to the following email on March 10, 2016: From: Customer Care Sent: Thursday, March 10, 3:PM To: [redacted] @ [redacted] .com Subject: AIR REFUND***BOOKING # [redacted] Re: Booking # [redacted] Dear [redacted] , We would first like to take this opportunity to thank you for your patience while we reviewed your bookingOur goal is to provide each and every client the best vacation at the best price and we want nothing more than for you to enjoy the vacation that you booked with CheapCaribbean.com and we are very sorry to hear of your disappointment with Jet Blue AirlinesIt is unfortunate when situations and circumstances beyond our control occur amongst the various airline carriers that we offer on our website.CheapCaribbean.com will be issuing a refund of $447.00, as that is equal to the refund amount in which we received from Jet Blue Airlines regarding your reservationThis amount will be refunded to the card on file ending in ***Please be advised that it can take up to 7-business days for the refund to show on your credit card, depending upon your financial institutionWhile we cannot change the past, it is our sincerest hope that you will give us the opportunity to serve you again in the future, so that we may have the opportunity to provide you with a much more positive travel experience Thank you again for choosing CheapCaribbean.com! Warm Regards, All remaining services that the client purchased was a renders in full per the Terms and Conditions that the client agreed to during the booking process Once again, we reiterate our sincere apologizes for any difficulties they may have encountered Our aim is always to provide the best service and we hope that they will give us another opportunity to prove this

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me This Business has processed a partial refund for the amenities that were not provided, which I deem as fair Regards, [redacted] ***

In review - we did not see that the client contacted us for assistance while in destination We have contacted the resort on our clients behalf and currently await the reply from the resort Please be advised that post-travel issues can take up to 14-business days for a resolutionWe will respond once the resort has contacted usThank you for your patience

After review of the case, the following actions were taken by CheapCaribbean.com: • The client booked a vacation with a CheapCaribbean.com representative on 4/21/ • The client purchased round trip airfare from SJU to SXM for a night stay at [redacted] Point • The client purchased this vacation for a total cost of A trips a costs breakdowns is as follows: $Hotel $Airfare (one passenger) $Promo $Total • During the online booking process the client is read the terms and conditionsIf these Terms are not agreed to then the booking is not processed and the credit card is not charged “By making this reservation today with CheapCaribbean.com, you agree that all travel packages are governed by the Terms of Use appearing on our website as posted at www.cheapcaribbean.com/terms.jsp and that all passenger name information exactly matches your official documentsChanges to or cancellation of your reservation will incur a $per person fee, plus any applicable resort penalties and air penalties, up to the full cost of your ticket(s), and any increase in price resulting from the changeUpon cancellation, a credit towards future travel will be issued for the balance remainingHurricane and Weather insurance is not included in this package, however comprehensive illness and injury insurance is available, as well as an enhanced ‘Cancel for Any Reason’ plan, both of which include the weather insurance coverageInsurance must be purchased today; policies are not available for purchase at a later datePlease note that once I submit your reservation, the entire amount will be charged to your credit cardOnce charged, it is non-refundableIt is your responsibility to ensure that you have the proper documents to enter, connect through, or stop at the destinations on your itineraryCheapCaribbean.com is not responsible for denied boarding due to improper documentationYou as the customer are responsible for any additional airline baggage fees, pre-assigned seating, incidentals at the resort, and entry or exit fees resulting from purchasePlease note it is your responsibility to confirm your flights directly with the airline hours prior to travelFinally, Federal law prohibits the carriage of certain hazardous materials aboard aircraft in your luggage or on your person and could result in a fineVisit www.tsa.gov and click on “prohibited items” for more information In review of the reservation: 4/Client called and booked her reservation with an agentCall was reviewed: It was determined in the call that the client and agent were not on the same page as they spoke about several different properties and pricingThe agent did however recap all the details about the booking prior to chargingThe agent did recap with the client on the phone: [redacted] Beach Resort,recapped the names of each of the passengers and the amount to be charged 4/the client did in fact call to advise that she was booked at the wrong resortAfter listening to the call we determined the issue and offered to change the resort the [redacted] in a Junior SuiteAs a gesture of customer service we changed the reservation at a discounted rate and charged her card on file with her permission 4/the client contacted us again to discuss her dissatisfactionAgain as a loyalty gesture towards our client we offered her $in a Future Credit toward an excursionClient accepted the offer Client called in later this day and asked to have her documents resent and wanted to know what the last notes in her booking readThe agent advised the booking had noted a $credit towards an added excursionClient told the agent she will be calling back to book at a later date This was clearly a communication issue between the agent and the clientWe again are sorry for the confusion this may have causedOur aim is always to provide the best service and we hope that they will give us another opportunity to prove this No further compensation is being offers at this timeAll services are rendered in full

After review of the case, the following actions were taken by CheapCaribbean.com: The client booked a vacation with a CheapCaribbean.com representative on March The client purchased round trip airfare from EWR to PUJ for nights stay at [redacted] and Round Trip Airport Transfers The client purchased reservations to travel 5/29/to 6/5/at a total cost of $ A trips a costs breakdowns is as follows for booking [redacted] : $– Hotel / Deluxe Pool View Room $– Airfare $– Transfers -$– Promo $Total A trips a costs breakdowns is as follows for booking [redacted] : $– Hotel / Deluxe Tropical View Room $– Airfare $– Transfers -$– Promo $Total A trips a costs breakdowns is as follows for booking [redacted] : $– Hotel / Deluxe Tropical View Room $– Airfare $– Transfers -$– Promo $Total During the booking process the client is read the terms and conditionsIf these Terms are not agreed to then the booking is not processed and the credit card is not charged “By making this reservation today with CheapCaribbean.com, you agree that all travel packages are governed by the Terms of Use appearing on our website as posted at www.cheapcaribbean.com/terms.jsp and that all passenger name information exactly matches your official documentsChanges to or cancellation of your reservation will incur a $per person fee, plus any applicable resort penalties and air penalties, up to the full cost of your ticket(s), and any increase in price resulting from the changeUpon cancellation, a credit towards future travel will be issued for the balance remainingHurricane and Weather insurance is not included in this package, however comprehensive travel insurance is available as well as an Enhanced – Cancel Any Time policy which includes weather insurance coverageThe insurance must be purchased today; this is not available for purchase at a later datePlease note that once I submit your reservation, the entire amount will be charged to your credit cardOnce charged, it is non-refundableIt is your responsibility to ensure that you have the proper documents to enter, connect through, or stop at the destinations on your itineraryCheapCaribbean.com is not responsible for denied boarding due to improper documentationYou as the customer are responsible for any additional airline baggage fees, pre-assigned seating, incidentals at the resort, and entry or exit fees resulting from purchasePlease note it is your responsibility to confirm your flights directly with the airline hours prior to travelFinally, Federal law prohibits the carriage of certain hazardous materials aboard aircraft in your luggage or on your person and could result in a fineVisit www.tsa.gov and click on “prohibited items” for more informationDo you agree to these terms and conditions?” - The client must agree before you proceed with the booking In review of the reservation: CheapCaribbean.com was not contacted until after their returned from their tripRegrettably, it is quite difficult to repair a broken vacation upon returnHad we been given the opportunity to try and repair things while they were in destination, their trip may have been more satisfying to them in the end Resort will do their best in accommodating client request based on availabilityPlease note special request made at the time of booking are not guaranteed as noted on their travel voucher: Special Requests (Not guaranteed): Request double beds, smoking, as close to beach as possible, highest floor preferredCelebrating Mom's 50th Birthday - Congratulations! Please make their stay an extra special onePlease place next to the other [redacted] partiesHave fun! ?Paul 6/13/we spoke to the client regarding their past reservationIn order for the resort to review the circumstance we asked for the client to complete the feedback form on our siteTo date we had not received any correspondence from the client As a result we have contacted the [redacted] with the feedback the client has submitted within this disputeWe are currently reviewing our clients matter with Management at [redacted] Please be advised that post-travel issues can take up to 10-business days for a resolutionWe will contact the client again once they have concluded our inquiry with the [redacted] Once again, we reiterate our sincere apologizes that the resort did not meet the clients’ expectationsIt’s difficult to resolve some issues once the client has returned from there vacation and the services have been renderedAgain, the best way to resolve these types of issues is to address them fist with the resort while in destinationIt’s easier to show or express what is wrong and what the client wants fixed, right then and thereIf satisfaction is not reached we then suggest of course contacting us for further assistance Our aim is always to provide the best service and we hope that they will give us another opportunity to prove this We will forward to you the resort reply once it has been received

After review of the case, the following actions were taking by CheapCariibean.com: The client booked a reservation online 6/16/17The client purchased round trip airfare from JFK to PUJ, 3-night stay at the [redacted] The client purchased this vacation for 2 passengers to travel 9/18/17... thru 9/22/17 at a total cost of $2059.08A trip cost breakdown is as follows:$981.10 Hotel $886.32 Airfare$191.66 Transfers & Insurance $2059.08 Total Package During the online booking process the client was required to "Click and Agree" to our nonrefundable Terms and Conditions. If these Terms are not agreed to then the booking not a processing and the credit card not a charging. Our Terms specifically state: This vacation is nonrefundable and nontransferableChanges or cancellations will be charged a $50 per-person fee, a $200 per-ticket airline fee, and up to a 100% hotel penalty. A 100% penalty will be charged for No Show reservations.CheapCaribbean.com must be notified of any changes or cancellations and the customer is responsible for any increase in price resulting from changes Upon cancellation, Future Credit Vouchers will be issued less fees and will expire one (1) year from book date Passengers are responsible for providing proper travel documents needed to travel http://travel.state.gov/passport/ CheapCaribbean is not responsible for denied boarding due to improper travel documents Customers are responsible for any additional airline baggage fees, ticketing fees, pre-assigned seating, incidentals at resort, charges, taxes, entry/exit fees and assessments resulting from purchase (View airline fees) You agree these fees may be subject to change at any time Services are provided "as is" without warranty of any kindCheapCaribbean.com has no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expense, omissions, delays, re-routing, acts of terrorism or acts of any government or authority. CheapCaribbean.com, Inc. and its affiliates are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from You agree to defend and indemnify CheapCaribbean.com, Inc., its affiliates, and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature Your use of this Website constitutes your agreement to all such terms, conditions, and notices found below, as well as the CheapCaribbean.com Terms of Use located on our website at www.cheapcaribbean.com/terms.jsp Unless you file any claim you may have with CheapCaribbean.com within 30 days after the termination of this trip, all parties are released from further liability Charge Now: $USDCharge on XX/XX/XX: $USD Total Price: $USD Total Price: $USD Balance $ I have read, accept, and agree to abide by CheapCaribbean.com's Terms and Conditions In review: 9/7 client called concerned about resort and travel due to hurricanes, we let her know we have an updated information from the hotel, they are fully operational and accepting arrivals. She asked about extending her vacation and refunds due to lower rates she is now seeing. We let her know we would be able to extend, explained we would need to look at air/hotel availability, air change fees are $200 pp plus any additional fare increase, if the flights were less she would still pay the change fee but no fare diff would be applied plus any additional hotel nights. Refunds are not available as she purchased a non refundable vacation and outside of 24 hours we cannot adjust the pricing. No changes were made.9/13 client called in for quote adding 2 additional nights check out 09/24, No changes made.9/17 client called twice this day: reviewing options to change the reservation due to Tropical Storm Maria. Advised they could file claim as one option. Advised waivers were in place with Jet Blue for the flights but resort will charge penalty currently as its not under hurricane warning. Or #2: cancel per our terms and conditions and we would issue them a Future Credit. No changes made. They advised they will be traveling tomorrow.10/8 the client contacted us post travel to express their concern. Again, we advised that we did provide option to change, file a claim or cancel and be issued a Future Credit. The options were left up to the client to decide as to what course of action they wished to take. Once again, we reiterate our sincere apologizes for any difficulties they may have encountered during this hurricane season. Our aim is always to provide the best service and we hope that they will give us another opportunity to prove this. No further compensation is being offered at this time.*terms and conditions attached

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]