CheckFree Services Corporation Reviews (%countItem)
CheckFree Services Corporation Rating
Address: PO Box 979, Brookfield, Wisconsin, United States, 53008-0979
Phone: |
Show more...
|
Web: |
|
E-mails: |
Sign in to see
|
Add contact information for CheckFree Services Corporation
Add new contacts
Made a payment and called to have payment reversed. Reversal was initiated and never showed up in finding account after 3 phone calls and waiting 12 days it has still not shown up nor will they give me a confirmation or any kind of document showing the return was made. $488.44 is missing at the moment I just want something written stating it is coming.
Fiserv, Inc. (“Fiserv”) is in receipt of the Revdex.com ("Revdex.com") complaint (***). BillMatrix Corporation is a
wholly owned entity of Fiserv and is a third-party bill payment processor.
Customers can use our system to make one-time payments to a variety of billers. Our records indicate the complainant’s payment was processed
on 1/14/20 on account number *** for $488.44 to the Payee of ***. The Payment is showing as
reversed in our system on 1/16/20. The
process for a reversal can take up to 5-10 business days for the funds to get
back to the Consumer’s bank account. Currently, the Complainant should have seen their funds in their bank
account.
I made no purchase and was charged $14.00 on my debit account.
Fiserv, Inc. (“Fiserv”) is in receipt of the Revdex.com ("Revdex.com") complaint (***). BillMatrix Corporation is a wholly owned entity of Fiserv and is a third-party bill payment processor. Customers can use our system to make one-time payments to a variety of billers.
BillMatrix does not maintain customer information such as name, address, phone number, etc. Therefore, our search capabilities are limited to searching by bank account information used to make a payment or by the biller account number paid.
In order to research this issue, our legal department reached out to the customer to obtain the bank account information used to make the payment. Understandably, the customer was hesitant to provide the information over the phone. The customer stated he did not know where the payment was made so we cannot research using the biller account number either. Unfortunately, without that information we are unable to complete any further research at this time. If the customer feels more secure contacting BillMatrix Customer Service, please call 800-967-9649 and they will be glad to assist.
Of further note, if the customer believes he is a victim of fraud and that his account information was used to fraudulently schedule a payment to be processed through our company, he may want to consider contacting law enforcement to pursue the matter further.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Please type your response here.] For them to say they can't access a record of their account is absurd. If the IRS was to audit them they would find it. It should not take a subpoena from the district attorney, as they suggested to me over the phone, to resolve this theft. This is a shame. Someone who they do business for, stole the money, and they are covering for them.
Regards
We apologize for any inconveniences, however, as explained, BillMatrix does not maintain personal information such as name, address, phone, etc. Without the account information, we have been unable to locate the transaction in our system. We would ask the complainant to reach out to BillMatrix Customer Service at 800-967-9649 for assistance.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards
Billmatrix business practices. *** uses Billmatrix to manage bill payment. Billmatrix locked my payment account then charged me $30.00 to unlock. Billmatrix has a record with Revdex.com with 37 plus complaints concerning similar practices. This appears to be extortion. I have contacted Billmatrix twice with no returned response. I have also contacted the other parties involved
Fiserv, Inc. is in receipt of the Revdex.com ("Revdex.com") complaint #***. BillMatrix is a service provided by Fiserv.
Our records indicate the complainant’s payments were processed through BillMatrix as instructed and without issue. BillMatrix can suspend the use of our services of any customer that has not acted in accordance with the services policies and procedures, in this case, there is no indication that there have been any issues with the complainant. It is also not the practice of BillMatrix to charge a $30 fee to “unlock an account”. BillMatrix has no record in our system that shows the complainant was charge $30 by BillMatrix for any reason.
Fiserv is used for Bill Pay with Ally Bank. When I first opened my checking account with Ally, I was able to use their Bill Pay, run by Fiserv, to specify that funds would be withdrawn from my account "when check cashed". I was unable to do this for the exact same payees several days in the future and was additionally prohibited from doing it for any other payees. I called Ally to fix the problem, and they said Fiserv automatically sets this and Ally has no control over it. Either Fiserv or their algorithm is discriminating against me and my payee when nothing has changed with me, my bank account, or my payee.
I have been with SunTrust bank for over 25 years anuntil to*ay I hanever hearof FISERV. A collection agency*** ana BILL PAY*** service. That is not a fair ancustomary practice. A conflict of interrest. Since my name is on ***'s account they lockemy bank Account as well. I have nothing to *o with that account but am on there in case of *EATH.
We are in receipt of Revdex.com complaint #***. Please accept this correspon*ence as Fiserv, Inc.’s (“Fiserv”) formal response to the Complaint. The *details of our review are *discussedbelow.
As with most banks, SunTrust as all associatebank accounts to a customer’s BillPay profile. Therefore, when the associatebank account was placed in a collection status, the customer’s BillPay profile was also frozen. The amount owehas since been paidanthe customer’s BillPay profile has been reactivated.
If the customer has any questions or concerns regarding the addition of associated bank accounts to his BillPay profile, he will have to contact Suntrust Bank.
Revdex.com:
I have reviewed the response ma*e by the business in reference to complaint I ***, and find that this resolution is satisfactory to me.
Regards
I need to pay my rent; however, they have placed my account on hold and I’ve been now made three attempts to their customer service department with no help given. I’m told it’s with the “back office” and no one can tell me what the hold is for or how I can resolve it. When I spoke to a supervisor, she literally said “There is nothing we can do to assist you.” What kind of customer service is that? Now, as a result of this b
t hold, my rent is going to be late and I’ll have late fees assessed. The only help they provided was “pay through other methods”, but my land lord doesn’t take other methods. Please fix your verification process time as you are *** with people’s money, potential credit rating, and time. If I could, I would never do business with this company again.
I need to pay my rent; however, they have placed my account on hold and I’ve been now made three attempts to their customer service department with no help given. I’m told it’s with the “back office” and no one can tell me what the hold is for or how I can resolve it. When I spoke to a supervisor, she literally said “There is nothing we can do to assist you.” What kind of customer service is that? Now, as a result of this b
t hold, my rent is going to be late and I’ll have late fees assessed. The only help they provided was “pay through other methods”, but my land lord doesn’t take other methods. Please fix your verification process time as you are *** with people’s money, potential credit rating, and time. If I could, I would never do business with this company again.
Fiserv has frozen my bank's billpay function. I have no knowledge of any account in collections with this company. I am attempting to switch banks and bill pay has been disabled because of some random fiserv account? wtf
Fiserv, Inc. (“Fiserv”) is in receipt of Revdex.com (“Revdex.com”) complaint #***. Please accept this correspondence as Fiserv’s formal response to the Complaint. The details of our review are discussed below.After researching this matter, we found the customer had a Bill Pay profile with *** that was cancelled on 11/01/2012 due to collections issues.There are two outstanding amounts owed from 2012. Items owed are to *** $35.00 and *** $25.00. Fiserv paid these billers; however, Fiserv was not able to successfully debit these funds from the customer’s bank account, as we were informed the bank account was frozen. Since these merchants were non-reversible (the merchant did not return the money to Fiserv), the funds were owed. The customer did not contact us to settle and the items were written off to the Collections Department and the Bill Pay profile was placed in collection status. This will prevent the customer from enrolling for any Bill Pay services that we process for at any bank.The customer may contact Collections at *** to settle those items and request the Bill Pay profile to be inactivated so they can complete enrollment at their new bank.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The frozen account was due to my ex having a judgment against her. Why does fiserv not verify the funds available BEFORE sending the check. Seems like a pretty dumb way of doing business.
I can't recall ever getting notices about this bill pay issue, no letters emails, notices, etc. Since the transactions were written off and sold to a collection agency, I don't feel I owe fiserv anything at this point after 7 years.
I no longer have a joint account and the issue will not happen again. My current bank/bill pay company that I've had for 5 years will withdraw funds first for bill pay transactions. I feel that I do not owe FiSERV anything.
Regards
Fiserv has no insight into a customer’s bank account balance. We processed the payment as instructed and attempted to collect the money due our company but could not. And those funds are still outstanding. Our company has the right to suspend the service of any customer that has not acted in accordance with Fiserv’s policies and procedures.
I paid the Portland General Electric (PGE) bill on the date of posting, July 22, 2019 (Due date August 12). On July 23, the credit card I used to pay this bill was used in fraudulent activities by an unknown party in Miami, FL, so the credit card company was called and advised of the fraudulent charges--we also advise them which charges were legitimate. *** cancelled ALL of the charges, even the ones we had told them were ours. Because of that, PGE and BillMatrix, without reaching out to me at all, levied fines and penalties against our account. I called PGE, and had to deliver SEVERAL pages of documentation to prove what I was saying was true. After a week, with my account restored, I found I still could not pay by credit card, because I now had to send several more pages of even more documentation, to prove I was not commiting fraud. I am incensed by both parties lack of concern to customer service, but especially BillMatrix. PGE is their customer, and should be able to resolve this matter without any more involvement on my part. I am already over 10 hours into all of the phone calls, letter writing, and gathering of information--surely there is a better way to resolve this for people who are the victims of credit card fraud. I did not do anything to cause them to treat me as a criminal.
Fiserv, Inc. is in receipt of the Revdex.com ("Revdex.com") complaint (***). BillMatrix is a service provided by Fiserv.
The customer’s ability to use the BillMatrix service has been restored. We apologize for any inconvenience.
On 7/3/19, I attempted to pay my electric bill to AEP, in the amount of $400. The payment was declined. Even though the transaction was declined, it still authorized $400. Fortunately, on 7/4/19, the pending charges on my account had been removed. On 7/5/19, I submitted the payment for $400, it was approved, and posted on my account on 7/16/19. According to ***, the expiration date was incorrect on the first transaction. If that is truly the case, then why did Bill matrix*** resubmit the declined transaction, AGAIN, on 7/5/19? The Bill matrix rep I spoke to said it would take 4 business days for the declined payment to 'drop off'. It had already been removed 2 days prior!!! In addition, if the credit card information was incorrect, how/why is *** still able to process a $400 transaction?? If any of the information was incorrect, there should have been no HOLD on ANY funds from my card/account!! My account has already been charged $36 twice due to their error, and also in the negative. They charged my card TWICE, not once as they were authorized. Then a declined transaction was submitted again, causing my account to go into the negative, as well as NSF fees.
Fiserv, Inc. (“Fiserv”) is in receipt of the Business Consumer Alliance (“BCA”) complaint #***. *** Corporation (“***”) is a wholly owned subsidiary of Fiserv.
*** would be happy to assist the customer, however, we need additional information, so we are better able to assist. *** is requesting a copy of the customer’s bank statement (account number and other personal information redacted) detailing the activity outlined in the complaint (withdrawal, attempted withdrawal and the NSF charges). We have attempted to reach the customer; however, we have not yet received a response.
We ask that the customer please contact customer care at *** or Ms. at *** or reply to the Revdex.com with a copy of the statement. Thank you.
DO NOT USE THIS SERVICE! We had started on a site called ***" that was used to receive child support pay. We signed up and logged in and collected money with no problem. The next month our money got put on hold and we could not receive it though we tried. We called the *** customer service and was told we were on a restriction because we needed to verify our email and bank information. They said an email was sent to us with this request but we had never received any email of the sort. So we verified all information and the next day still on hold. We started getting frustrated because this is needed money for necessities. We called back to *** and was told it would take 5 business days to release the hold. I questioned why it would take so long and was told due to the holiday the week before, their staff is backed up with catching up on work due to their vacation on the holiday. I asked "So because your staff decided to all take a vacation at the same time and get backed up on work then all of your customers should suffer"? So then I asked to put the hold on urgent status, which the day after that found out it wasn't even though I requested it. Then we received an email stating that they need a copy of our ID and bank statement to verify, even though we had just verified all the information they requested days ago. So this was more struggle and moving around we had to do to get our money. After providing the information we still sat waiting for this restriction hold to be released. Even now we are still waiting for a release so that we can receive our money.
DO NOT USE THIS SERVICE! We had started on a site called ***" that was used to receive child support pay. We signed up and logged in and collected money with no problem. The next month our money got put on hold and we could not receive it though we tried. We called the *** customer service and was told we were on a restriction because we needed to verify our email and bank information. They said an email was sent to us with this request but we had never received any email of the sort. So we verified all information and the next day still on hold. We started getting frustrated because this is needed money for necessities. We called back to *** and was told it would take 5 business days to release the hold. I questioned why it would take so long and was told due to the holiday the week before, their staff is backed up with catching up on work due to their vacation on the holiday. I asked "So because your staff decided to all take a vacation at the same time and get backed up on work then all of your customers should suffer"? So then I asked to put the hold on urgent status, which the day after that found out it wasn't even though I requested it. Then we received an email stating that they need a copy of our ID and bank statement to verify, even though we had just verified all the information they requested days ago. So this was more struggle and moving around we had to do to get our money. After providing the information we still sat waiting for this restriction hold to be released. Even now we are still waiting for a release so that we can receive our money.
Credit moved their payment processing center from ***, to *** FiServ refused to update their database to the new address for the payment processing center, which caused the online payments processed through FiServ to be rejected. Online payments require the physical address to be correct to be processed. This issue has been going on for over a year. I have documentation to support my statements. FiServ processed a $750.00 online payment to *** Credit incorrectly again. The $750 payment was withdrawn from my bank account June 21, 2019. However the payment was not received by *** Credit.
Fiserv, Inc. (“Fiserv”) is in receipt of the Revdex.com ("Revdex.com") complaint #***.
Our records indicate the payment in question of $750 to PayPal was mailed to the *** address. We have been in contact with *** Bank, who handles the Pay Pal accounts, and they advised that the payment of $750.00 was applied to the customer’s account on 06/21/2019.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The payment was scheduled for June 20th, 2019. The payment was applied June 24th after I contacted my bank to resolve the issue. The payment was late once again, which incurred a late fee and interest.
FiServ is refusing to send the payments electronically and stating *** Credit, which is now *** Bank, will not accept electronic payments. That is a false statement.
FiServ needs to send the payments on time electronically.
I should not have to deal with this issue every month.
Regards
At their request, *** Credit, has a risk cutoff amount of $500.00 which means that they will only accept electronic payments for payments $500.00 or less. Any payments over $500.00 will be sent as a paper check.
Fiserv suspends customer access to online Bill Pay through banking but Fiserv will not talk with customers as they are a business line.
So, I tried to access Bill Pay through Santander Bank but Fiserv still has the Bill Pay subscription cancelled.
I called in and they are not a customer line.
Are you people forgetting that Fiserv restricted the Bill Pay access when I was using Merchants Bank?
That restriction was not done by a certain bank or any bank for that matter. Fiserv are the ones are restricted the access for sending money with insufficient funds.
But yet you cannot talk with a customer. Why not restore my Bill Pay services in this case?
Fiserv, Inc. (“Fiserv”) is in receipt of the Revdex.com ("Revdex.com") complaint #***.
Fiserv located several Bill Pay accounts for this customer, with different banks. We show that there are active Bill Pay profiles, other profiles that have been inactivated and one profile that was cancelled due to a collection issue.
Regarding the cancelled profile, the customer owed funds through BBVA Bank for a PopMoney transaction in the amount was $100.00. The item was returned due to Insufficient Funds bank. The Collections Department invoiced the bank (BBVA) and cancelled that Bill Pay account.
Our records indicate that the Bill Pay account through Santander Bank is inactivated, not frozen or cancelled. The customer may contact Santander Bank to request the Bill Pay account be reactivated; however, due to the Bill Pay account through BBVA Bank being cancelled, it may not allow Santander Bank to reactivate it.
Our company has the right to suspend the service of any customer that has not acted in accordance with Fiserv’s policies and procedures.
My online information was given to someone and a fraudulent payment was made to my account. I have been contacting bill m*** since the beginning to get it taken care of, and am told the same thing each time that the fraud cannot be lifted unless I have the banking information. I have explained multiple times I had nothing to do with this, and also that the person suspected says he gave my information to someone else and that person did it. He claimed he doesn't have the individuals information. Once this happened I also stopped speaking to the person who gave out my information. I have asked bill m*** multiple times if they are able to provide the bank information so that I could contact the bank. They state they don't have the information. Today I was told that there are instances where individual's have friends that may pay their bill then a month later report it as fraud and there is nothing that can be done. It's just permanently blocked bc they have to take the side of the card holder. I find this upsetting because this person is lying stating it was fraud, and with no information provided to them, Bill m*** is blocking accounts permanently knowing that they can't provide information to customers like myself to get the block removed. I have 5 children and as of May 27th do not have a vehicle. I cannot walk my children 2 miles to make a payment. I am new to Texas and have no family here to even ask someone to help me make the payment at a location. I feel if they cannot unblock my account they should be able to provide me with the financial institution it went through so that I can call the bank and report fraud against myself. I've ued bill m*** since I was 20 for different accounts. this has never happened before.
Fiserv, Inc. (“Fiserv”) is in receipt of the Revdex.com ("Revdex.com") complaint (***). BillMatrix is a service provided by Fiserv.
Fiserv will not provide banking information that belongs to someone other than the customer.
Our company has the right to suspend the service of any customer that has not acted in accordance with Fiserv’s policies and procedures.
If the customer believes they are a victim of fraud, we suggest they report the issue to law enforcement.
I was double charged by Fiserv aka Billmatrix for my Gas utility bill this month. Both Gas and Billmatrix/Fiserv maintain that they are unable to see two charges for this month (May 5/2019) in my account. However, two redundant charges for $68.07 as well as a Billmatrix service fee of $3.50 have posted to and cleared my checking account on 5/28 and 5/29 respectively. I was told that neither Billmatrix nor Gas are able to reimburse me for the second redundant charge. Both companies still maintain that the second charge on 5/29 does not exist in their system. I am attaching redacted images of my bank statements which clearly show that both charges have cleared my checking account.
Fiserv, Inc. is in receipt of the Revdex.com ("Revdex.com") complaint (***). BillMatrix is a service provided by Fiserv.
One of the payments in question was completed through BillMatrix. The other payment was done through what is known as biller direct. The payment was scheduled by the complainant directly from the *** Gas web site.
Our records also indicate the payment of $68.07 was returned to the complainant’s account.
We reached out to the complainant on June 7 with the above information and request to confirm that the payment was returned, however, we did not receive a response.
If the complainant has any questions, he can contact us at ***.
Checks written by to different people, addressed to two different people, going to the same address were mailed in the same envelope. This present an invasion of privacy, which is illegal. I have caught this happening on several occasions. I have called to complain. They will correct only the one I complained about. What about all the one that are not caught? This is totally an invasion of privacy.
Checks written by to different people, addressed to two different people, going to the same address were mailed in the same envelope. This present an invasion of privacy, which is illegal. I have caught this happening on several occasions. I have called to complain. They will correct only the one I complained about. What about all the one that are not caught? This is totally an invasion of privacy.
Fiserv claims I owe them $1250. I had a payment disputed after using their web bill pay service used by my bank. They claim they were never reimbursed
My bank uses Fiserv for a web bill pay service. I accidently used web bill pay to pay my mortgage twice after the mortgage had been paid off (once on Nov 30 and once on Dec 31, 2018). I contacted my bank to figure out how to get the payments reimbursed, they told me to dispute the charge. I received both payments back into my account on Jan 4 and Jan 8. As far as I am concerned this transaction was corrected and all was good. Sometime in January my web bill pay service was frozen and a message told me to call a number. When I called the number it was Fiserv and they said that my mortgage company owed them $1250 because of this transaction and they will keep my web bill pay frozen. I called my bank (USAA) and my mortgage company (Nationstar) to correct the problem. Both companies said no money was owed to Fiserv. I called Fiserv back and they insisted $1250 was owed to them. I continued to call all three companies numerous times and had joint calls with all three at times. I thought things were resolved multiple times, but Fiserv continues to claim money is owed to them. In April, on a call with Fiserv, they now claimed that I owed them $1250. I again had joint calls with USAA and Fiserv and USAA provided documentation that no additional money was returned to my account. Fiserv has said multiple times that they would elevate the situation to management, but every time I call back I have to start the process over again. On May 20, I received a letter from a debt collection agency requesting $1250 on behalf of Fiserv. I called Fiserv back again and they again remain adamant I owe them money regardless of the multiple times documentation was provided showing that no additional funds were returned to my account other that what was owed in the dispute.
We are in receipt of Revdex.com (“Revdex.com”) complaint #***. Please accept this correspondence as Fiserv, Inc.’s (“Fiserv”) formal response to the Complaint. The details of our review are discussed below.
The customer scheduled a payment to USAA Federal Savings Bank (“USAA”) in November 2018 in the amount of $1250. Another payment was scheduled to USAA in December 2018 in the amount of $1250. Fiserv processed the payments to USAA on behalf of the customer. Fiserv then attempted to debit the funds due from the customer’s account, however, both payments were returned as Non-Sufficient Funds and Fiserv was unable to collect the money owed by the customer.
Fiserv then made requests to the merchant to reverse the funds. The merchant reversed the December 2018 payment; however, the merchant rejected our request to return the November payment. Since Fiserv was unable to recover the funds from the merchant and the attempt to collect the funds from the customer was returned as NSF, the matter was sent to Collections in an attempt to collect from the customer.
The funds are still outstanding. The customer may contact Fiserv at *** to resolve this matter fully.
A system failure in billmatrix's behalf has caused myself to be blocked perminatly for fraud. They say if I can show the payment on my bank statement they will reverse my block. The reason there was issues is my bank didn't recieved the bill, so there isn't proof, so I will be blocked perminatly. These large companies need to find a better company to use for their customers. I had a conversation with customer service last year on 3 way with my bank they then stated I'd be blocked for 1 yr, then 1 yr later today I call they tell me they don't have any notes about a conversation with my bank and I will be blocked for fraud indefinitely. I suggest Wal-Mart they charge 1.25 to pay your bill and billmatrix charges 2.25.