CheckFree Services Corporation Reviews (%countItem)
CheckFree Services Corporation Rating
Address: PO Box 979, Brookfield, Wisconsin, United States, 53008-0979
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I'm being forced to pay a fee for using my card when I never have before. Billmatrix said the bank was denying it for no pin but my bank never even received the transaction attempt. The method I use has always been free but now they are saying I have to use another method which has a fee when the error is on their part.
Fiserv, Inc. (“Fiserv”) is in receipt of the Revdex.com ("Revdex.com") complaint (***).
Fiserv would be happy to assist the consumer, however, we are in need of additional information to research this matter. Using the email address in the Revdex.com complaint, we were able to locate two Online BillPay profiles, however, we do not show that either profile has been blocked for any reason. In order to search our BillMatrix system we would need to know the biller name and account number.
We have reached out to the consumer via phone and email, however, as of today we have not received a reply. We ask that the consumer please contact *** at ***.
Just like so many others here, Fiserv has frozen my bank's billpay function, threatened debt collections and service fees and harassed me with debt collection phone calls over a disputed billpay item.
I made an online payment to the wrong Verizon account. I had been in contact with Verizon for weeks trying to recover this payment. Verizon kept saying they didn't have the payment and that if it were sent it would have been refused. After a while, they told me the only option I had left was to dispute the charge with my bank because they simply didn't have the money.
I disputed the charge with my bank and by the end of the day I had my first collections phone call from Fiserv. My bank tried to talk to them and to Verizon on the phone. Neither is saying they have the money. I am left in the middle, a lone person trying to fight with two giants. Fiserv is extorting me for $71 they say they paid to Verizon on my behalf which Verizon is saying they never received because it was applied to a closed/old account.
I will have to take this to court apparently which is INSANE.. but I will NOT sit back and allow this sort of abuse to happen.
We are in receipt of Revdex.com complaint #***. Please accept this correspondence as Fiserv, Inc.’s (“Fiserv”) formal response to the Complaint. The details of our review are discussed below.
Our research indicates that the customer scheduled a payment to the Verizon Wireless (“Verizon”) account on 2/11/2019 for the payment date of 02/12/2019 in the amount $71.00. On 3/06/2019, we show the customer disputed the transaction at her bank, USAA. At that time, Fiserv returned the funds to the bank, USAA. Since Verizon, is a non-reversible merchant, the funds were then owed to Fiserv. The customer’s Bill Pay service was then placed in a frozen status and the account was sent to Collections.
On 3/15/2019, the payment was returned to Fiserv by the merchant, Verizon so the funds are no longer owed. On 3/19/2019, a representative of USAA contacted Fiserv and requested that the customer’s Bill Pay service be Reactivated which it was.
We sincerely apologize for any inconvenience this may have caused the customer and consider this matter resolved and closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Fiserv served me with a collections notice for this money. They have not communicated anything further with me since serving me with that notice. They never notified me, in any manner, that they were no longer pursuing collections and that the debt had been resolved.
I require notification in writing stating that neither my husband and I owe Fiserv any money, there is no debt and that there will be no further debt collections attempted.
Regards
Beware! Beware! Beware!!!
Bad Service kept me calling back CheckFreePay asking when would payment go through.
Even after numerous three-way calls between myself, CheckFreepay and Capital One, CheckFreePay never demonstrated to want to alleviate the situation.
Beware! Walmart has started to use CheckFreePay and once Walmart takes your money there No Return, so you are left having deal with CheckFree Pay, very bad experience.
I drive a *** and will visit this clowns shortly!
Beware! Beware! Beware!!!
Bad Service kept me calling back CheckFreePay asking when would payment go through.
Even after numerous three-way calls between myself, CheckFreepay and Capital One, CheckFreePay never demonstrated to want to alleviate the situation.
Beware! Walmart has started to use CheckFreePay and once Walmart takes your money there No Return, so you are left having deal with CheckFree Pay, very bad experience.
I drive a *** and will visit this clowns shortly!
I have bill pay Fiserv kept using the wrong account. I paid the fee every time they paid it and the money was taken. They say I still owe 50.00. I had a bill pay for 50.00 for Pittsburgh Water and Sewer. Fiserv took the money from the wrong account. I incurred over 120 in NSF fees plus the 50 dollar payment. Everytime the money was take Fiserv tried to take lore money saying they paid the bill but never received their money. The bill was paid. I have talked to PNC bank and there were 2 NSF fee charges in the amount of 72.00 dollars and other fees. The account should have been blocked because this was not the first time this has happened. So the NSf fees were deposited into the account as well as the 50 dollars Fiserv claimed to pay and they took that money plus out of the account. The bank reimbursed my account for any fees due to their mistake. I spoke to someone from Fiserv who verified they received their 50.00 dollar payment then my account was frozen again and when I called they said I didnt pay them. I paid them it was confirmed yet I'm not able to have my account unlocked so I can use bill pay anywhere. I shouldn't have to pay them 100 on the 50 they received already.
We are in receipt of Revdex.com complaint #***. Please accept this correspondence as Fiserv, Inc.’s (“Fiserv”) formal response to the Complaint. The details of our review are discussed below.
The subscriber has a Bill Pay account with Fiserv through PNC Bank where the customer is enrolled. Our company made a payment as scheduled by and on behalf of the customer on 08/28/2018 to Pittsburgh Water in the amount of $50.00. Once the payment was made by Fiserv, our company then attempted to collect the funds from the subscriber’s account. In this case, however, the request for payment was returned as insufficient funds.
The subscriber’s billpay account with Fiserv was set up by the subscriber and has only one account linked to the profile. If a bank account was closed or changed, Fiserv does not have knowledge of this. The account information must be change either by the subscriber or the bank depending on how the service is set up with the bank. When a payment fails, Fiserv will make a second attempt and send a letter to the customer not to reschedule a payment as we paid the merchant. At this point, the merchant has the funds and Fiserv is collecting the amount due.
Since the funds could not be collected, Fiserv placed the subscriber in a collection status and the customer’s BillPay account in a frozen status. Fiserv has the right to suspend the services of any customer that has not acted in accordance with Fiserv’s policies and procedures. The funds have been written off to a third party debt collection agency and communication was sent to the subscriber informing him of same and provided the contact information for the agency. We again ask that that subscriber please contact the agency at 800-848-1337 to arrange payment as the funds are still outstanding.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards
Please contact the number provided for the collection agency to make arrangements to pay the amount owed the company. Again, the company maintains the right to suspend billpay services.
Fiserv is trying to collect money from me when the payee is claiming they dont have the money from Fiserv. TD Bank uses Fiserv to handle their online bill pay. I accidentally sent a payment to a loan company that has not held my loan in over a year on 11/16/18. Once I realized I made payment to the wrong business, I contacted them for them to return my money to me at which point they could not locate the funds, after several attempts and research by their ACH warehouse. Once they informed me they could not locate the money, I called TD Bank and put in a dispute for that transaction on 12/14/18. On 12/18/18 I received the bank reversal from TD Bank so I received my funds back. Unbeknownst to me, along comes Fiserv telling me I owe them $250 because they paid my payment and werent able to take the money from my bank account. Which I them inform them of the issue/error on my part and that my funds were unable to be found at the business they claim to have paid. We have had several conversations, and they have been making me fight with the institution they have claimed to paid for the funds for 2 months now. I have gotten as high as The Office of the Chairman at Citizens bank (the incorrect company I paid) who tells me the funds were never received, and if they were, they are unable to accept funds on an account that is closed and would have immediately refused the funds. TD Bank and Fiserv both provided me with a trace id number, confirmation number, and request number regarding the payment. I had given all of the information to Citizens bank, on more than one occasion with no luck for my funds. I have gone back and forth between Fiserv and Citizens, even at one point had a conference call. Spoke with someone at FIserv and someone at CItizens on the same on on 1/15 to be informed by Fiserv that I didnt owe them anything. I call TD bank to resolve the frozen issue on my billpay, they call Fiserv to which FIserv says I spoke to someone NEW and they gave me the wrong information and I still owe them money! Citizens swears up and down the line they never received the fund. Fiserv tells me the confirmation number I was given was not the correct information for a payment to them but the information I need regarding the payment to Citizens, they dont have access to. I will not simply take their word for it that they paid Citizens bank when Citizens cant find the funds and says they cant even accept the funds if they were sent. My last call with Rachel at Fiserv on 1/17/19 stated the was putting in a research claim regarding the payment and says to call back on 1/21/19 for the results. I was called bright and early the following morning 1/18/19 with her stating the claim was complete and citizens has the funds. Just like that? Awfully quick research but still cant provide me payment details. Told them I would be calling back YET AGAIN with the Office of The Chairman at Citizens Bank on the line with me to once again try and get this sorted out. They have been putting me through the ringer with this. They are extremely unprofessional and unknowledgeable that dealing with them time and time again is a waste and gets you nowhere. Someone is lying here and I am at a loss of where to take this to get this sorted out. It can no longer be a he said she said situation putting me in the middle. This needs to get sorted out and physical information needs to get provided to me and Citizens bank proving a payment was made to them. All the while they are threatening to put me into collection. This is ridiculous. I am not paying Fiserv a DIME unless I know for sure I will also be getting 250$ back to me from Citizens bank.
Fiserv, Inc. (“Fiserv”) is in receipt of complaint # *** to the Revdex.com. We appreciate the opportunity to respond.
Fiserv processed a payment to Citizens Bank (“Citizens) on 11/16/2018 on behalf of the subscriber. When we attempted to pull the payment from the subscriber’s bank account, the payment was rejected as unauthorized. The subscriber has indicated that Citizens cannot locate the payment, however, we have never received a rejection from Citizens and Fiserv has a trace number showing a successful transfer.
Fiserv would like to continue to research this payment for the subscriber. Fiserv does not have a relationship management with Citizens, so the bank was unwilling to speak with us without the subscriber on the line. We have reached out to the subscriber but have not received a call back as of yet.
We ask that the subscriber contact the Fiserv representative, Ms. Shelby ***s at *** so we may continue our efforts to assist the subscriber.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have been given trace number, confirmation number, request number, and still nothing can be located by Citizens Bank. I have been dealing with Abby, a manager at Fiserv, for a few weeks now. I have been waiting for a call back from her for over a week in regards to 'research' being done on the $250. Still have not heard from her. I have had multiple conference calls with TD bank, Citizens Bank, and Fiserv and not a single person has an answer for what we are experiencing. This has been going on far too long. I am being told that its difficult because it was a 'same day payment' which is still new to Fiserv, then DONT USE IT if you dont know that it works. This is not my problem and all I am doing is becoming a middle man for the issues of Fiserv. I still need a resolution for this nonsense and some answers!
Regards
If the subscriber has not already done so, as stated in our previous response, we ask that she reach out to Fiserv representative, Ms. Shelby ***s at ***. Ms.s is the Director of Outsourced Operations for our Electronic Payments group and will assist the subscriber.
Trying to obtain resolution to case # ***. This account was satisfied back on 7/25/2018. Apparently the account associated with this case was entered into the incorrect status after the account the satisfied, however only upper management & executives have the authority to override these types of entries. The problem is that these executives are not reachable! Correcting this particular case one would assume is not a difficult task & is most likely nothing more than a key stroke once the details of the case are actually read. I fell under difficult financial burden that delayed my repayment for this account & under no legal obligation took it upon myself to repay the discrepancy and otherwise make things right!
Fiserv is in receipt of complaint #*** to the Revdex.com. We appreciate the opportunity to respond.
The original debt occurred in 2016 in the amount of $350.08. We have confirmed that the subscriber contacted our company on 7/25/2019 and made the payment. We have now moved his billpay status to active. A representative of our company reached out to the subscriber directly and informed him of the status change.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that although the information in regards to my payment isn’t for another 6 months, this resolution is satisfactory to me. Thank you for your help!
Regards
I own a Nissan and regularly make my payments through bill-matrix. My XXXX account number is "XXXXX". Nissan has mistakenly reported my credit report as late when it has infact been paid on time. I call bill-matrix over the phone to provide me a receipt of payment for February 2016, March 2016, March 2017, April 2017. First they tell me Nissan can provide me that information which I called them and their date is the date they received the payment which shows 1-2 days later not the day I made the payment on bill matrix. I asked tier 1 support to provide me with those receipts and they told me sorry we can't go over a year old let me transfer you to tier 2 support. Tier 2 support gives me the same run around answer saying sorry we cant do anything and there is no higher up for me to speak with. It blows my mind such a large company would not keep access to payment records made. Now because of bill matrix I am unable to dispute these mistakes on my credit report and am experiencing financial losses.
We are in receipt of complaint #XXXXX submitted to the Revdex.com.
As requested, we have sent, via UPS, a letter containing all the payment details we have in our system for your Nissan account for the months of February 2016, March 2016, March 2017, and April 2017.
If you have any questions upon receipt of the letter, please contact Fiserv at the number provided in the letter.
My bank (South State Bank) uses Fiserv for their online bill pay services. I accidentally set up a bill pay on September 27th to a vendor (CarMax) for $425.00 on an account I had recently closed. I contacted my bank and was told that the payment would not be made since the account had been closed, so I set up another bill pay payment on October 1st for $425.00 to CarMax under my new checking account. Fi-Serv made both payments to CarMax. On October 4th I received a call from Fiserv stating that I was in collections with them because they had made a payment on my behalf on an account that had been closed. I contacted CarMax to have a refund issued to me for the October 1st of $425.00 and was told their processing time was 1-2 business days. I went ahead and paid Fiserv $425.00 on October 4th so that I would not be in collections and I knew the refund process had started. Upon contacting CarMax several times about my refund it was finally determined on October 18th that the hold up appeared to be on Fiserv's side. I contacted Fiserv on the 18th and was told the issue would be looked into and should have a resolution in 3-5 days. I called again on the 23rd and was told that there was a 7 day hold put on my refund and funds should be available the 24th. I called again on the 24th after seeing no refund back into my account and immediately asked to speak to a manager. A supervisor named Wendy informs me that they did receive the refund on October 9th; however, did not process my refund until the 15th (her excuse being they have multiple refunds to process), then a 7 day hold was placed on my refund the 15th because of the debit exception from the September 27th payment. As stated above I requested the refund from CarMax for the October 1st payment, which was paid under the new checking account, not the account where the debit exception was. When I asked about this I was told it didn't matter that the account that the refund was coming from wasn't related to the debit exception. So, then I was told as of the 24th that they are working on processing my refund which will take another 3-5 business days. They have had my refund since October 9th, but I may not receive it until possibly over 3 weeks after received!!! That is ridiculous!
We are in receipt of Revdex.com complaint #*** Please accept this correspondence as Fiserv, Inc.’s (“Fiserv”) formal response to the Complaint. The details of our review are discussed below.
The customer has a Bill Pay account with South State Bank. Using that BillPay account, the customer scheduled a payment to CarMax in the amount of $425.00. Fiserv made the payment to CarMax and then attempted to collect the money owed by the customer but was unable to do so as South State Bank rejected Fiserv’s debit attempt. The customer states in the complaint that South State Bank told her that Fiserv would not process the payment since the checking account she used was closed, however, Fiserv is unaware when a bank account has been closed, therefore, causing the payment to process as scheduled.
Since Fiserv was unable to collect the money due from the customer, the matter was turned over an outside collections agency. The customer called the collection agency and settled the debt.
Carmax Auto Financing was unable to post the payment, causing a credit return to Fiserv. The standard process for a return credit is to place the return on a seven day hold in the event there is any type of reversal of the collections item.
On October 24, 2018, Fiserv released the hold and sent correspondence to the customer informing her of same. The credit refund takes 3 to 5 business days for the bank account to be credited. The customer should have the credit return as of today’s date, however, if she has any additional concerns she should please feel free to contact Fiserv.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer are below:
First of all, I requested a refund from Carmax. The refund was not because they could not post my payment. In addition, the refund was to be credited back to a completely different account than the account that FiServ made a payment from that had been closed. Finally, the refund was received by FiServ on October 9th, but they didn’t get around to process it until October 15th, then put a 7 day hold on it.
FiServ’s actions were unacceptable and should be held accountable for their actions. They are making excuses for their poor business practices.
Regards
Made a payment 09/27/18.. it's now 10/16/18 and the payment is nowhere to be found! They say it was recieved on 09/28 but the company has done a full trace and the payment was never recieved. Just going in circles.. and nobody in customer service speaks English. First and last time I will EVER use this poor excuse of a company!!!!
Made a payment 09/27/18.. it's now 10/16/18 and the payment is nowhere to be found! They say it was recieved on 09/28 but the company has done a full trace and the payment was never recieved. Just going in circles.. and nobody in customer service speaks English. First and last time I will EVER use this poor excuse of a company!!!!
Fiserv continued to freeze our billers so we could not pay our bills. We contacted them 14 times and they reassured us the problem resolved. They were using the wrong account number.
Fiserv, Inc. (“Fiserv”) is in receipt of the Revdex.com ("Revdex.com") complaint *** We appreciate the opportunity to respond. The details of our review are discussed below.
Fiserv provides technology and processing services, including Bill Payment services, to various chartered and regulated financial institutions (“Participating Banks”). US Bank is one such institution. The Bill Payment service is offered and provided by US Bank through their online banking website. Fiserv only facilitates the payment instruction on behalf of the Participating Bank, and as indicated by the customer.
Our records reflect this US Bank customer, utilized the Bill Payment service through his banking website at US Bank. When a customer's bank account closes or changes, US Bank is responsible to make the necessary change to delete/remove the old account, add the new bank account, and then redirect the pending payments to the new bank account.
If the changes to the accounts are not made, Fiserv will continue to make payments as scheduled which may cause payments to be returned and the Bill Payment Service may be frozen.
In this instance, our records indicate that a new bank account was added to the Bill Payment Service on August 31, 2018, however, the closed bank account was not removed until September 14, 2018.
We apologize for any inconvenience that the customer may have experienced. If the customer has any further questions or, if we may be of any additional assistance in this matter, please do not hesitate to contact us.
Fiserv own a company called Billmatrix that handles credit card payments for companies such as Georgia Power. Billmatrix will NOT allow VISA credit card users to charge more than $600 per transaction which is in violation of it's contract with VISA - there is supposed to be NO limit on VISA credit card transactions.
It's annoying that I have to submit TWO payments and be billed TWICE for the credit card service fee. My credit score is higher than 800 and I have NEVER been late on a payment to Georgia Power (customer for more than 20 years) and YET I am NOT allowed to charge more than $600 to my VISA credit card.
ANNOYING>
We are in receipt of Revdex.com complaint #***. Please accept this correspondence as Fiserv, Inc.’s (“Fiserv”) formal response to the Complaint.
BillMatrix offers an apology for any inconveniences, however, at this time, the maximum payment amount set between BillMatrix and Georgia Power is $600. We are working towards possibly extending the amount sometime in the future.
We would like to suggest that the customer contact Georgia Power to better understand other payment options and channels. There is also a web service where the customer can use their debit card and pay, no charge, and the maximum payment amount is higher. Below is the link to Georgia Power’s web site which details payment options.
https://customerservice2.southerncompany.com/Billing/BillingPaymentOptions
Do not do business with checkfree pay corporation.
*** sold my company this outsourced billpay service and we've repeatedly had vendors complain about missing payments, and the service routinely assigns bad check #'s to payments.
We submitted one request for assistance 3 weeks, and there's been no follow up or resolution.
THEIR TECHNICAL SUPPORT IS PATHETIC. LONG WAIT TIMES, INCOMPETENT STAFF, OVER-SEAS AGENTS WHO DON'T UNDERSTAND ENGLISH.
I've wasted over 2 hours in the last couple of days trying to resolve more missing payments with no luck to date.
I WOULD STRONGLY RECOMMEND NOT DOING BUSINESS WITH THIS COMPANY.
Do not do business with checkfree pay corporation.
*** sold my company this outsourced billpay service and we've repeatedly had vendors complain about missing payments, and the service routinely assigns bad check #'s to payments.
We submitted one request for assistance 3 weeks, and there's been no follow up or resolution.
THEIR TECHNICAL SUPPORT IS PATHETIC. LONG WAIT TIMES, INCOMPETENT STAFF, OVER-SEAS AGENTS WHO DON'T UNDERSTAND ENGLISH.
I've wasted over 2 hours in the last couple of days trying to resolve more missing payments with no luck to date.
I WOULD STRONGLY RECOMMEND NOT DOING BUSINESS WITH THIS COMPANY.
Case #***
Through my bank debit Visa card I partially paid for a car repair. I paid $779 on my bank visa and the balance of the total bill which was over a thousand dollars on a seperate card. The other card company did their due diligence and investigated to find that I was cheated by this merchant and within the 90 day period concluded that my money should be returned and not to pay the merchant and they closed the case as of March 16th 2018. Long story . The auto repair had lied about their diagnosis of my car to boost the repair bill and a repair they said would take 3 days took over a month. When I got my car home over a shaky ride and then went to warm it up the next morning within 3 minutes I smelled a burning fume entering the car. I turned it off and called the repair shop but no response. I then called Ford which is where I originally bought the car (when it was brand new). I had to have it flat bedded & sent to Ford. The repair shop said they didn't have any paperwork to explain the repair they did on my car so I had nothing but the receipt to show Ford. They had to do a complete engine diagnostic to find out what was wrong & that's $150 charge before any repair can be done. Determined the coils were glued on because someone broke the release button and my coils got fried which ruined the spark plugs and it was wired incorrectly. Contacted my bank and they put me in touch with Fiserv to stop the merchant from getting that $779. payment after the botched repair. I was told 120 days to resolve but they returned my money within 5 days. They then contacted me and requested a complete statement of what happened & any paperwork to backup my story. I sent them everything I had at the time and they did contact me again until March to say they would close the case without doing any investigation.. Now 90 days later they pull $779 out of my bank account almost causing me to get overdrafts. I had to rush to the bank and make an emergency deposit of $500 to cover bills already pending payment. I call Fiserv and was told due to a bank regulation after 90 days unresolved they had to return the money to the merchant. Why hasn't it been resolved? Fiserv never contacted the merchant within those 90 days they just sat on the case and then gave my money to this fraud auto repair. After hours of calling and being shuffled around the country to different call centers and Fiserv supervisor Denny telling me it would be resolved in 48 hours... I waited. 72 hours later I began to call them again. Supervisor Denny tells me the 120 days isn't up yet knowing that they had closed the case without ever investigating my claim. Now that I challenged them on the fact that they didn't due their due diligence supervisor Carrie tells me they decided to give the fraudulent merchant 45 more days to answer my complaint... which is over their policy of 120 days to resolution. The merchant has never responded to my calls, texts or emails because he damaged my car and cause me 5 months of grief. My final repair bill from Ford was an additional $1900. and the car was at the Ford dealership for over 2 months. Within that time I had to purchase a new car and you know what that cost my family. We are a working class family and the cost I've suffered because of this botched repair has devastated us. I lost my contract job because of no transportation. I spent 4 months using car service & public transportation for the 3 members of my family at great cost. I finally secure a permanent position which starts on April 2nd and within days Fiserv takes $779 out of my account. Not because they investigated and found I was wrong but because they did NOT do their jobs in the prior 90 days and allowed the deadline regulation to just come into effect. Not one person at Fiserv could say they had made the required investigation and due diligence within that 90 day period or received any complaint of not being paid by that merchant because he knows what a fraudulent repair he made on my car . Their holding my $779 for an additional 45 days amounts to negligence and is causing insult to the injury I've already suffered for 5 months. I will not use that debit card ever again to make any major purchase or repair since it's a lie that if you have a problem with the charge & can prove your case Fiserv will only side with and act on behalf of the merchant so their policies are lies. I would give them ZERO stars if I could.
We are in receipt of Revdex.com complaint #***. Please accept this correspondence as Fiserv, Inc. (“Fiserv”) formal response to the Complaint. The details of our review are discussed below.
The process of conducting a chargeback is driven by the regulations and rules set forth by Visa and MasterCard. Fiserv’s role is processing agent.
Our records indicate that a new cardholder statement was provided and on April 10, the chargeback was submitted to the network (the debit was passed back to the merchant). The Financial Institution would have received the chargeback credit within a few days. The merchant then has 45 days to represent our chargeback and take back the credit. If the merchant does not represent, the credit would be passed to the cardholder.
We apologize for any inconveniences and we will continue to work on this issue.
Received an undesirable message on January 8, 2018 privately in my LinkedIn dot com profile from a user named "Lauren ***" with the title: *** Fiserv
with the attached contact information: | ***, luring me and my business to relinquish information related to a "***" position at the *** location.
This is a copy of her message: Jan 8
Lauren *** sent the following message at 10:30 PM
"Fiserv - ***
Hi Jeremy,
I came across your profile, I'm a recruiter with Fiserv. We have a current opening for a full time *** in our *** office. Would you know anyone who would be interested?
Lauren ***
***
Fiserv
| ***"
As a small business owner, I followed the lead on January 9, 2018 by replying: "Lauren -
What type of PM are you seeking? Does the hiring manager hold professional certification (PMP, for example)? Thank you." I also included my personal resume, which I don't relinquish without validating the organization's contact information.
After the accused did not reply to any of my questions, it occurred to me that I'd been the victim of a 'resume' theft, which is highly present on LinkedIn and other social media sites today. I followed up with the accused once more on January 11, 2018 by replying to the accused: "I haven't heard from you. Can you please advise me on the status of your interest? Thank you. Jeremy ***, ***"
The accused is either NOT an official employee of Fiserv OR Fiserv are engaging in a resume collection scam by soliciting 'positions' that might not possible exist to gain a collection of resumes to justify the effort value of an employee for a head-count.
The public must be warned. The USDOJ will be notified, depending on the response by Fiserv.
We are in receipt of Revdex.com (“Revdex.com”) complaint #***. Please accept this correspondence as Fiserv, Inc.’s (“Fiserv”) formal response to the Complaint.
Fiserv can confirm that the individual who reached out to the complainant is employed with our company as a ***. Our employee reached out to the complainant via LinkedIn regarding a *** position. The job description can be found on our website, www.fiserv.com, using Job ID: R-***. At no time, did our employee solicit or otherwise request any personal information or resume from the complainant. Fiserv utilizes LinkedIn as it is intended and as described on LinkedIn’s website; to make profession network connections.
Fiserv apologizes for any inconveniences the delay in response may have caused.
Fiserv maintains our position that our employee reached out to the complainant regarding a legitimate *** position and did not engage in any spam or phishing practices.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. Unfortunately, Fiserv FAILED to prove that they didn't engage in the charges of which we have made against their practices using Linked In. Also, consumers will notice that the defendants did NOT provide information to support the claim that the 'recruiter' was on holiday, hence her "inability" to respond to our questions once we tried to validate her 'proposition'. Just as we predicted, the company has showed the Revdex.com that they are guilty as charged.
We are thankful for the State of WI for allowing us to share our experience with other consumers that might fall victim to their resume baiting scheme.
If these are truly their idea of engaging in good business practices, Fiserv's practices are commonly found in Nigerian dating or money transfer schemes.
We encourage consumers to read through this thread so that they too can maintain caution when solicited by this 'so-called' group of Fiserv 'recruiters'.
Regards,
Jeremy
My husband sent a transaction through PopMoney through his bank at Navy Federal to my bank(his wife). His bank offers PopMoney so we decided it would be safe and easy to get money to my account. We put the request through on 9/19/2017 and I signed up for a PopMoney account and verified all my information and added my debit card because I received a email stating he had sent me money and I needed to accept the funds. I then received a email stating the funds would be in my bank 9/21/17. They were not, I called my bank also and they said nothing was scheduled to be deposited on 9/21/17. So I called PopMoney twice and asked what was going on. They stated that the funds would be there at the end of the day and that it shouldn't have taken that long and noted a complaint about the service on my account. I also emailed them earlier that day and got a response that it takes 3 business days and it would be into my account 9/21/2017 and could go in there anytime up to 11:59pm that day. I emailed back this wasn't acceptable and I already spoke with my bank and nothing is coming into my account. I have gotten no response and now it is 9/22/2017 and still no funds in my account. The funds were taken out of my husbands account 2 days ago from PopMoney, so where is his money sitting? This is just unacceptable and I needed those funds in my account 9/21/2017 like I was told because I had a bill pay coming through, which now was returned and a $29 fee was accessed to my account and now is negative. I have never had my account negative and I also sent a copy in my email of my fee and asked it be forwarded to a manager to solve this matter. I have got no response, no money, and my husband is a 100% disabled Marine who's only income is SSI and VA compensation, so now we have $500 sitting out there somewhere that we can't access.
We are in receipt of your complaint to the Revdex.com (***). Popmoney is a service provided by CheckFreePay Corporation (“CheckFreePay) which is a wholly owned subsidiary of Fiserv. Please accept this letter as CheckFreePay’s formal response to the complaint. We appreciate the opportunity to respond. The details of our review are discussed below.
Our records show two transactions scheduled on 09/19/2017, one for $300, and one for $200. Records also show that both transactions processed normally and were credited to the end-users account on 09/21/2017.
If the customer has additional questions, please feel free to contact us at .
We apologize for any confusion and look forward to working with you in the future.
I called Bill Matrix to make an AEP pmt 7/2/17 on my 2 accounts. They had my bank acct # on file, since I have used them in the past and the computer system asked if they should use that acct# on file to take the funds from. I answered yes to the acct on file. They sent the pmt to my bank and the bank states Bill Matrix sent it in with the wrong acct #. Therefore, the pmt was denied and AEP came out and disconnected my service. I had to call them back per AEP to make the pmt again. Then I called AEP to state it was re-paid thru Bill Matrix and they informed me I had to pay another $132.54, (which includes Bill Matrix fees), to come and reconnect my service. So back to Bill Matrix again and make another pmt. My bank gave me the papers from Bill Matrix showing they sent in the pmt with the wrong acct #. I sent all that to Bill Matrix and now they want to say I entered the wrong acct #. They did the transaction with the bank and have my acct # on file. I did not type in any acct information. I am in the middle of a blame game. The bank has shown me that Bill Matrix sent in the wrong acct #. Bill Matrix is trying to blame me and/or the bank. I faxed all the papers from the bank 7/7/17 and the bank also faxed them over 7/13/17.
Fiserv, Inc. (“Fiserv”) is in receipt of the Complaint from the Revdex.com (#***). BillMatrix Corporation (“BillMatrix”) is a wholly owned subsidiary of Fiserv, Inc. Please accept this correspondence as BillMatrix’s formal response to the Complaint.
Due to a new ACH process with the Credit Union, we ask that the customer check her account number in the system to be sure it matches the account number found on the bottom of the check, In this case, it appears that one more digit should be added to the end of the account number sequence.
We are also working on adding the customer’s name in the ACH records rather than the biller name, so that if an incorrect account number is entered, the Credit Union will be able to complete a manual post by name, in lieu of returning the payment.
On today’s date, I spoke with the customer and she informed BillMatrix that AEP credited the reconnection fee. Therefore, BillMatrix will be processing a refund for the 4 BillMatrix transactions fees in the amount of $11.80 ($2.95 each) and a check will be sent to the customer at the address provided in the complaint.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards,
Rhonda
Energy bill paid April 24, 2017 by *** check at *** Grocery - ***. April 25, 2017 money taken out of *** account. *** Energy has not received payment from CheckFreePay as of today May 22, 2017. Last spoke with CheckFreePay agent at on May 11, 2017 - name of agent :"Antiqua". She indicated it was their fault due to their systems being down from April 23, 2017 to Apri 29, 2017 but promised the money would be forwarded to *** Energy "within a few days". It has now been a month since our original payment and 11 days since this company promised to properly forward payment. At this point and after some internet research including Revdex.com comments on this page we have zero confidence in this company. The proper, previously paid funds need to be forward to *** Energy - TODAY !!!
Thank you for bringing this matter to our attention. We have looked into the issues raised by the consumer and determined that the problems he referenced were related to a system upgrade that took place over the weekend of April 23rd involving our “walk-in” payment service. We have confirmed that the payment referenced in the consumer’s complaint has been remitted to the designated payee as instructed, and have communicated with the consumer accordingly. We apologized for any inconvenience that he may have experienced. If you have any further questions or, if we may be of any additional assistance to you in this matter, please do not hesitate to contact us.