Chemainus Valley Courier

Complaint: [redacted] I am rejecting this response because: I was told that I would not get a refund until I returned the product and paid the shipping cost myself to send it back to themI do not have the free trial product to returnThey said once they receive it, they will issue a refund, but not until thenThey sent me information to return the product and a RMA numberIt states this in the email:After a review of your account we have refunded your charge on the good faith that you will return the product.I would like a refund without returning the free trial product and doing so at my own cost, since I did pay for shipping in the first placeI no longer have the productMy dog would not eat it so I threw it awayAfter all, it was supposed to have cost only $4.95, not $ Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

The charges are now refunded Thank you

Complaint: [redacted] I have a questionI see the business says they have refunded a full refund including the $and does that mean they also will refund the $return product fee? After checking my bank statement I do not see any refunds from them as on yet (8/10/11:AM) Sincerely, Dawn G***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, William P [redacted]

Complaint: [redacted] I am rejecting this response because: While I am appreciative of the refund of $to my account that will take 3-business days, I have just met with my bank regarding $ in NSF fees that I incurred because this company had the $on hold in my account, therefore causing other transactions to not clearSo even though I will eventually receive the $69.95, I am going to be responsible for the $in fees unless This company covers those as wellI would be more than happy to provide the documentation from by bank showing the fees as charged to my account along with an explanation from the bank as to how the fees were incurred and showing they are in direct correlation to the $being placed on hold in my accountVery, very unhappy Sincerely, [redacted] ***

The [redacted] with the email address [redacted] @gmail.com in our data base has a Michigan addressThat [redacted] disputed the charges with her bank, at which time the bank would credit her account $ I have attached a screen shot of the [redacted] with your email address account If you did not dispute the charges with your credit card provider please email me directly at ***@extendpethealth.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

The $is now refunded in fullThank you

The charge is refunded in full Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

One refund was processed on August 11, when the customer contacted customer service - The second today, both charges have been refunded in fullThank you

Both charges are now refunded in full

The charge was refunded in full when the customer contacted customer service this morning - Please allow your bank up to 5-business days to process and show the credit on your statement - In addition the subscription was cancelled this morning when the customer contacted CSCancellation
confirmation is #***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I have a questionI see the business says they have refunded a full refund including the $and does that mean they also will refund the $return product fee? After checking my bank statement I do not see any refunds from them as on yet (8/10/11:AM)
Sincerely,
Dawn G***

All charges are refunded please allow your bank a few business days to process and show the credits on your statement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Both charges have been refunded please allow your bank up to 7-business days to process and show the creditsThank you