Cherished Possessions

Cherished Possessions is responding to the complaint # [redacted] from [redacted] J [redacted] .Please find all attached informationWe were trying to post that we were waiting on the accounting department but [redacted] keeps responding and now we cannot get in to the response area to post.We called and were told to email you the information:Revdex.com Complaint # [redacted] Cherished Possessions response to [redacted] J [redacted] Consigned furniture on 1/25/17Please see attached list on items consigned and transaction detail reportAnd a copy of the transactions/checks paid to [redacted] J [redacted] 's checks have been preparedWe apologize for the delay and for any inconvenience that this has caused ***.? The checks are not done at the store and they are done on request when the consignor comes inWe do not send them out automaticallyThe consignor is responsible to pick up any unsold items? ? and request a checkWe apologize with the delay of the payment through the accounting firmWe are working on getting that corrected.It appears that when [redacted] J [redacted] read the bad reviews online is when she got worriedThe staff at the store does not issue checks nor does the owner issue checks***'s items have sold and checks have been issuedWe give the answers we are given by accounting.Again, [redacted] goes back to online reviews ?" nobody is stealing her money or her furniture.We are sorry for the delay if she read more online she would see that we have had issues with the accountantHe came down with lyme disease and his staff was unsupervisedIt has been a very difficult process that we are trying to work throughOur apologizes for the delay on the checks.? The staff at the store has done all they can to help ***The store does not pick up items but staff went out of their way to help [redacted] to get her items to the shopThe staff went to pick up her itemsWe were told they would be on the first floorCherished Possessions struggled to get the items down very steep and narrow stairs [redacted] was charged a minimal amount of $(When we do pickups the truck and two people are one hundred dollars per hour - one hour minimum.)We would appreciate you not publishing phone numbers other than Cherished Possessions contact number [redacted] for privacy reasons.? We have tried to leave an update on the Revdex.com site as to what is going on but [redacted] J [redacted] keeps responding to that comments as were were waiting for accounting - she does not like itPlease see the stores response as we can not get it to post online any longer.Check # [redacted] 10/14/$205.00Check # [redacted] 10/19/$153.75Thank you very much for all your help.? Cherished PossessionsManager?

Cherished Possessions [redacted] Portland, ME Attn: Revdex.com Complaint # [redacted] CP Account # [redacted] Original Address: [redacted] ** [redacted] New Address: [redacted] ** [redacted] We do apologize for the confusion and delay with this consignmentThe store moved during October Moving thousands of other peoples items was an undertakingIn June of 2016, the accounting which had been done internally was moved to an outside firmDuring the same time the store was moving, the accountant was diagnosed with lyme disease and taken out of work completelyThe company is having to further pursue matters with this firmThis has created some delays with accounts We were in touch with [redacted] at Revdex.com regarding our delay in response to any claimThe store has been closed since Jan due to boiler repair and broken pipesThe phones and answering machines have also been out briefly due to issuesEveryone has been working to get the estimates and repairs doneWe have not been able to keep the store open with no water or heat The records for any account at [redacted] are located on another system and not available to anyone at the store locationThe store employees cannot look into the old system, prepare checks or mail themThe person at the store may have looked at your account but it would not show any transactions only your name and the new addressAll messages are handled in the order that they come inThe staff should forward a message for a check but has no control on when it is mailed Tina had four items consigned – please see listOur records show that your checks were issued as againThe checks issued were as follows: Check *** 6/10/for – cleared the bank on 6/28/Check *** 7/10/for – check to be reissued-not cleared Check *** 8/10/for – check to be reissued-not cleared Check *** 9/5/for – check to be reissued-not cleared Amount to be reissued $ All checks print with the address on them at the time they are printedThe account from the [redacted] still has the old address as listed aboveAny calls to the [redacted] location would have changed it in the new filesThe records were all printed on January 31, Tina has been told that her check would go out on Monday, February to her new addressThe amount will be $We will send a copy of the check by fax to Revdex.com as soon as it is availableAgain, we apologize for the inconvenienceThe store wants all of its consignors to be paidThank you for your assistance in this matter Attached pages of reports

[redacted] consigned items at dates shown on the inventory forms 11/15/and 12/4/ The items - two wingback chairs sold and she is being paid per chair as her 50% of the selling price The black floor lamp came in 11/15/- the policy says it expires and needs to be picked up within to daysIt was not picked up and ended up being sold on 4/9/for [redacted] is being paid for the expired item We apologize we have been having major issues with our accounting firmAgain, we apologize for the inconvenienceI am not sure where the amount of came from in ***'s request but please see attached reportsThere is a copy of a money order [redacted] for we have attached another check # [redacted] for Please see attached paperworkAgain, thank you for your patienceHer two checks have been mailed

Please View comparison for pricing - doctor [redacted] - two comparisons above Attn: Revdex.comResponse to [redacted] ***Complaint # [redacted] RE: Dr [redacted] K***:Cherished Possessions takes items in for consignment and prices the items at the price the current market is atIf someone is sentimentally attached or has expectations that are beyond the market base we would not want to consign the itemThe items are priced, the ticket made The [redacted] Consignment software automatically dates the tickets the day that they are made Please see the Inventory – ALL Items reportThis report was faxed to the Revdex.com Our accounting system shows the account for [redacted] was created on 9/14/She consigned the items and tickets were made in the system on 9/15/ The Item number three had a ticket made on 9/15/ It is called a setThe description in the computer says ice bucket, tongs, and four old fashion glasses(Our ticketing employee happens to have worked in the food and beverage industry – so he is very familiar with glassware and the names of glasses.) The item number was priced at $ Please see attached pricing comparison.The item #is ***’s account numberThere was confusion as the name in our system read Salon due to the writing On the report that says Check/Payout Detail Report you will find similar informationThere is a number # [redacted] that was the initial check number for when the item sold 9/18/This is the date that the item sold at the registerPlease review the report which contains information which is automatic when an item is rung up at the registerThat is the only means of getting this reportThe date beside the check number [redacted] is 10/10/ October 10, was the date of the check run for the month – hundreds of checks were in the payables check run that day.When we moved we had thousands of items that we moved from one location to the new locationThere were items packedOccasionally, a check may be lost or misplaced The check had not cleared the bank when we checkedThe check was replaced with a money orderAll of our consignor checks for that month would have printed this same dayPlease see money order copy # [redacted] that was used to replace the checkDr***’s set (ice bucket, tongs, and old fashioned glasses was SOLD not LOSTThe set would have never been left on the truck movingWe hired moving companies to handle the move to insure that safety of the consignmentsItems were loaded and unloaded the same dayThe staff has had a lot to handle packing, unpacking, locating items, responding to consignorsIt has not been easy for them and the response time may have been longer than we would likeThe store would not be refunding money as Dr [redacted] had not purchased anything and all items that are consigned to us are carefully handled.In the initial letter [redacted] states that she does not know the lady behind the desk then in her new letter she says she knows her name and calls her by name??Then she says it sold on September 9, the report says 9/18/The store has no record of any sales from the Cottage road location at the Auburn Street storeIt is a separate computer system and storePlease see the report says Cherished Possessions – Cottage Road – So Portland, ME The Auburn Street store does not give out check for either store thereNo checks are available at the Auburn store at allObviously, the accounting system cannot be changed It was one set with an ice bucket, tongs, and four old fashioned glasses which was sold as one unitOur system generates sales receipts for the purchaser and a report for the store to go to the consignor which is what you see attached hereThe record keeping is done through an expensive software programPlease see the attached common internet price for a similar set Cherished Possessions cannot give people more money for items than they sell forDr***’s item sold for her check $and $goes to the store for the storefront that we maintained for her sale.We apologize for any inconvenience.Please note complaint ***’s complaints says it involves refund or exchange issuesItem was consigned, sold, not purchase so no refund is involvedThe item was not LOST, [redacted] did not know a name but has randomly pulled a name from [redacted] reviews, the date the account was set up, tagged, and sold are in the accounting –consignment program and are not items that can be changedAs you see the item sold for $she has been paid her 50% of the current value We thank Revdex.com for all its help in reading the reports.Again, we apologize for any inconvenience as we had to locate her missing check and have it reissuedAgain, checks are not issued or keep at the Auburn locationNo information is available at that site It has a separate computer sustem.Thank you to the Revdex.com for all your time in resolving this matter

[redacted] consigned items at dates shown on the inventory forms ? 11/15/and 12/4/? The items - two wingback chairs sold and she is being paid per chair as her 50% of the selling price? The black floor lamp came in 11/15/- the policy says it expires and needs to be picked up within to daysIt was not picked up and ended up being sold on 4/9/for [redacted] is being paid for the expired item? We apologize we have been having major issues with our accounting firmAgain, we apologize for the inconvenienceI am not sure where the amount of came from in ***'s request but please see attached reportsThere is a copy of a money order [redacted] for we have attached another check # [redacted] for Please see ? attached paperworkAgain, thank you for your patienceHer two checks have been mailed

Complaint # [redacted] [redacted] The store was closed due to a furnace and water pipe freeze up during JanuaryStaff could not work in an unheated building with no bathroom Messages were checked daily [redacted] needed to leave a messageThe answering machine/phone was out of service briefly but repaired asap [redacted] did in fact go to the store while the contractors were workingStaff had allowed people into the store but there were issues because someone did not follow instructions and almost fell by tripping on a work ladderThe contractors did not need people in their way getting items that customers wanted returnedThe store was setting up times for pick ups to be done when the crews were not in the store [redacted] insisted that she and a woman with her get her items that dayStaff located and carried the items outside the building for herIt was explained that due to the store being closed that payables were only being done once a monthWe believe she was provided information about her saleIt was also explained that she could call the store anytime and leave a message that would be returned to herStaff is faxing a list of reports and copy of the check to be added to this response later today to Revdex.com***'s check is in the mail to herThe amount of I am not sure where that came from please see the report for the 50% of the sold prices that are due to ***Please note her items came into the store 11/12, 11/19/ and 12/2/not the October 21, dateWe do apologize for the misunderstanding and the inconvenience with the broken pipesThe building was very cold even with small heaters on during this timePeople cannot work at these temperatures [redacted] and her friend did receive any unsold items back the day she came and requested themChecks as we said are no available at the storeWhen this complaint came in the check was pulled so a response was made it is being mail to her now.Thank you to the staff at the Revdex.com for your help in this matter

Dear Revdex.com, Complaint # [redacted] - Cherished Possessions ? To start with Mr [redacted] is not a customer of ours nor has his name ever been on an account at our storeWe believe that he is speaking for his wife [redacted] had brought in many small items during 2/23/and an item on 8/25/to the [redacted] locationThe store moved to [redacted] along with ***’s item that sold at the new locationItem #sold 12/28/a check was prepared for [redacted] 2/6/Check # [redacted] for $and mailed(Accounting does not usually process a check that small until requested.) [redacted] had been told the check would be mailed and it wasWhen she did not receive it accounting had to see if the check had cleared the bank or not( [redacted] had another check that she did not remember receiving that accounting sent her the front and back to show it was cashed when we were closing out the [redacted] location.) The staff would not know that [redacted] did not get her checkThey would be telling what they see in the computerThe checks are not CUT at the storeWe have an accounting firm that does thisChecks are NOT issued at the storeThe accounting firm would then send the check out [redacted] called and hung up on the answering machines many timesIf the store is busy with one person working we do not run for the telephoneWhen he finally left a message his call was returned BUT it is not his account [redacted] spoke for herself when she consigned the items and [redacted] does not have the right to this information [redacted] has been playing phone tag but we will not leave the message other than we are dealing with Revdex.com to resolve as we do not know if she is getting the information or if it is going to [redacted] has also left this message on “YELP” and has threatened to leave more reviews Here is [redacted] review of Cherished Possessions on Yelp ? “So on 04/03/my wife brought some items in? The items sold pretty quick and this is where in the problems are that I have with this place? My wife spoke with the person about getting the small amount of money owed to us? She spoke to them 05/03/and they said the "Check is in the mail"? She waited and called 07/07/? [redacted] said "Oh, we sent it? We will check with the bank to see if it was cashed"? She called several more times since then? We also went down there and was told "We can't cut you a check, We need to send it out"? Then I called on 10/07/Got the same rhetoric? It is now 10/12/with no phone calls? My advice to people out there thinking of working with these folks? ? NO NO NO....stay away ? Apparently they like to sell your stuff and keep your money as well.” ? ? In [redacted] comments he says “please help me get my money” ? We apologzie to [redacted] but especially where a check had been cashed before that [redacted] did not remember, and we had provided copies of the front and back because they needed proofWe had to be sure that it was not cashed and could not be cashed before we reissued a checkI send a word of caution to any other consignment shop out there beware of [redacted] The research time of this account and his reviews, calls, and the time with Revdex.com ?" we lost more than the $that we should have madeAgain, we apologize that [redacted] did not get her check in a timely manner Ours thanks to the Revdex.com for your helpA copy of the report and replace check is attachedBut then I don't know that [redacted] is getting this or just [redacted] Please be sure that [redacted] knows[redacted] is not welcome at our business? ?

Cherished Possessions responded and the following was [redacted] responseAnd I see that she has not updated her report that the check was received as the store had saidNo one has lied to [redacted] and she has said she thought we were going out of business and she wanted her checkWell, here is the copies of payment unless [redacted] did not sign this check and cash itIf the check does not satisy her I am not sure what her request wasThe store has been temporarily closed since January due to a freeze up of all pipes and the furnace [redacted] says she will "let you know when" that happensI guess she is content but we felt you need to know the results were as she was toldPlease update the file as it looks like [redacted] forgot Thank you so muchCherished PossessionsAuburn Street

[redacted] brought two ? rugs in for consignmentAttached you will see the original dates etcon the reportsA check has been issued for $and been sent to Ms***? We apologize we have had issues with the accounting firmAnd some confusion with the move from Cottage Road to our new location at Auburn Street, PortlandAgain accept our apologizes

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] ]Since I brought the crystal set to Cherished Possessions on 10/15/16, I fail to see how it could have been sold on September 9thIf the check was written 10/10/16, (once again, before I brought in the objects) why did [redacted] tell me - repeatedly - that they had no record of the sale, and why did she not give the check to me during one of my three visits to the new premises? Obviously, mistakes have been madeAnd, it was not one object, but five, and worth well over $(for which no sales receipt has been presented anyway.) This business seems to have very poor record keeping (as is emphasized in a number of poor ***! reviews), and poor customer serviceI am asking $more, which seems a laughably low price for the runaround Cherished Possessions has given me Regards, [redacted] ***

Cherished Possessions Auburn Street Portland, ME ATTN: Revdex.com Complaint # [redacted] RE: [redacted] Cherished Possessions did consign a large black walnut table with no chairs from [redacted] – account ***Ms [redacted] explained that it was her son’s table made by his father but was too large for his useShe had arrived unexpectedly to the showroom with her table which was approximately feet by ft(The store requests large items to be scheduled ahead of time.) Staff worked very hard to accommodate this large table in the already bulging showroomThe table was immediately available for any one interestedWhen the tag was made it was placed on the underside of the table so as to not destroy the finish on the tableThe tag staying on wood is always problematic which it was with this table but staff was always available to answer any questionsWe do provide a contract when we consign and go over the termsWe cannot possibly call every consignor when something sells but would gladly tell you when you call or visitWe also have a system so that you can be notified by the computer when it is rung upIt would send a message to your emailThe consignor does have to set this upThere was a lot of interest in the table but you have to have the person that wants to pay the current price for the table and also the roomThe checks are currently not issued at the storeA request would have been sent for a check to be sent to [redacted] We are looking at a printout which says that the amount of $is due to [redacted] which means it would have sold for $We will send reports with her check and fax or email copies when the check is prepared by Monday to Revdex.com as well We were in touch with [redacted] at Revdex.com regarding our delay in response to [redacted] ’s claimThe store has been closed since Jan due to boiler repair and broken pipesThe phones and answering machines have also been out briefly due to issuesEveryone has been working to get the estimates and repairs doneWe have not been able to keep the store open with no water or heatMs [redacted] suggested that a phone call be made to [redacted] which was made to her on January 31st explaining that her check was being mailed on Monday, February 5th Cherished Possessions is very sorry that [redacted] feels she did not get good customer serviceThe staff works very hard for all of the consignorsIt is a bit difficult around the holidays as Cherished Possessions and staff are off for the holidaysAnd then the unfortunate boiler issues being experiencedWe cannot be open without heat and waterWe are very sorry about [redacted] ’s concern that we are in financial trouble and she was not going to get paid – Cherished Possessions has been in business plus years and have opened an expanded sales floorAgain, we do apologize for her inconvenience Thank you for your assistance(Note: [redacted] said she spoke with the company on 9/7/– the table was not sold on this date.)

[redacted] , Revdex.com BostonRevdex.com called to alert the business of the complaintA request was made to send a copy of the complaint from [redacted] # [redacted] A copy dated March 24, Arrived March 30th, information was faxed to [redacted] on March 31st Message forwarded to company spokeperson and response being made April Please see documentation ( pages faxed 3-31-17)The item was never lost or stolenIt was tagged and placed on the floor for saleIt was sold on September 9, not October 15, as statedA check was printed on 10-10-for $check #***See document faxed from our [redacted] Software systemThe check was reissued with money order # [redacted] for $on February 22, 2017.We do not agree with the characterization of the facts presented by the consigner Cherished Possessions relocated in October which may have slowed a response as we moved an entire storeIt is possible that the original check got misplaced/lost in the moveAdditionally, it was found that [redacted] ***'s name was misspelled in the accounting system which may have caused some confusionThe price of items are based on the database and the current market price that we are selling for The description on the item read -set - ice bucket, tongs, and (4) old fashion glassesIn response to this claim, our internet search for comparable items ranged from $to $- listed as heavy crystal ice bucket, tongs, and old fashioned glasses (4) The accounting system pays 50% to the consigner- it is processed when the item is sold at the register Cherished Possessions has incurred delays in customer service due its its move of the entire store to our new locationThis is true of smaller itemsWe apologize for an delay to our consignersHowever, the selling of [redacted] ***'s item was not affected by the moveAgain, we sell 100's of items per month at the prices that the market/customer base will bearThe store cannot guarantee pricesCherished Possessions and its staff apologize for any inconvenienceThe move to our new location was performed by professional moversWe did not leave any items on any truckAll items were moved and delivered the same dayAgain, we apologize for the slow response and any inconvenience

Cherished Possessions responded and the following was [redacted] responseAnd I see that she has not updated her report that the check was received as the store had saidNo one has lied to [redacted] and she has said she thought we were going out of business and she wanted her checkWell, here is the copies of payment unless [redacted] did not sign this check and cash itIf the check does not satisy her I am not sure what her request wasThe store has been temporarily closed since? January 8? due to a freeze up of all pipes and the furnace [redacted] says she will "let you know when" that happensI guess she is content but we felt you need to know the results were as she was toldPlease update the file as it looks like [redacted] forgot.? Thank you so much.? Cherished PossessionsAuburn Street

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I went to Cherished Possessions three times and called three timesMy calls were never answeredDuring each of my visits, [redacted] (I learned her name on ***The description of her was unmistakable) told me she would call me when the check was foundApparently, it never wasThe difference in my name - [redacted] Salon v [redacted] - is hardly a mthat should cause a two month delay in getting me my check (and the bank probably would have accepted it made out to [redacted] Salon) [redacted] told me repeatedly that there was no record of a sale and no check for me(And I would like to see a record of the sale, as I have only your recent word for it that it was sold at the price you say - you have my address in your recordsUnder [redacted] Salon.) According to your [redacted] reviews, this seems like a strategy - make the customers work hard enough for their money and they may give upThis business has abysmal record keeping and customer serviceI will strongly recommend against anybody selling you their cherished possessions Regards, [redacted] ***

[redacted] Claim? ? Attached you will find reports - list of items consigned, contract for days plus a day pick up retrieval time at the end, list of sold items, and a payout that was prepared on 10/26/Check [redacted] when [redacted] requested paymentWe no longer produce checks until requested for pick up or checks for under $due to the expense per the accounting firm [redacted] 's check was mailed to her at the address the store has on file in Scarborough and we have just issued another money order on BSB for the $plus items sold and not on that check for $- Total sent to [redacted] ? $154.47.? The address [redacted] is using for this claim at Revdex.com is different then the address the store hasWe apologize that she did not get her check but it was prepared no one is lying to herThe store has been temporarily closed due to a freeze up of the water pipes and furnaceNo heat or water - so the staff cannot workAll messages left the staff tries to return the callsThe calls are returned if the message is clear and can be madeWe have not been answering the phone due to being closedAnd when we are open and with customers the phone calls are returned later that day or before the day starts in the morningOf course we have minimal staff employed while the store is closedAll of [redacted] 's items left need to be picked up - asap if she wants these items is needs to leave a message otherwise the items will be pulled and donated/disposed ofUnfortunately the store is still not open so she will need to make an appointmentWe do not agree that the staff or anyone has come up with every excuse in the bookWe are sorry that the store is closed but have been trying to continue to get checks out [redacted] 's final check has been mailed todayAccount is closedAgain, we are sorry that the store is closed and [redacted] did not get to speak to anyone but we do try very hard to reach those that need to be called.?

Please View comparison for pricing - doctor [redacted] ? - two comparisons above? Attn:? Revdex.comResponse to [redacted] ***Complaint # [redacted] RE:? Dr [redacted] K***:Cherished Possessions takes items in for consignment and prices the items at the price the current market is atIf someone is sentimentally attached or has expectations that are beyond the market base we would not want to consign the itemThe items are priced, the ticket made.? The [redacted] Consignment software automatically dates the tickets the day that they are made.? Please see the Inventory ?" ALL Items reportThis report was faxed to the Revdex.com.? Our accounting system shows the account for [redacted] was created on 9/14/She consigned the items and tickets were made in the system on 9/15/2016.? The Item number three had a ticket made on 9/15/2016.? It is called a setThe description in the computer says ice bucket, tongs, and four old fashion glasses(Our ticketing employee happens to have worked in the food and beverage industry ?" so he is very familiar with glassware and the names of glasses.) The item number was priced at $50.00.? Please see attached pricing comparison.The item #is ***’s account numberThere was confusion as the name in our system read Salon due to the writing.? On the report that says Check/Payout Detail Report you will find similar informationThere is a number # [redacted] that was the initial check number for when the item sold 9/18/This is the date that the item sold at the registerPlease review the report which contains information which is automatic when an item is rung up at the registerThat is the only means of getting this reportThe date beside the check number [redacted] is 10/10/? October 10, was the date of the check run for the month ?" hundreds of checks were in the payables check run that day.When we moved we had thousands of items that we moved from one location to the new locationThere were items packedOccasionally, a check may be lost or misplaced.? The check had not cleared the bank when we checkedThe check was replaced with a money orderAll of our consignor checks for that month would have printed this same dayPlease see money order copy # [redacted] that was used to replace the checkDr***’s set (ice bucket, tongs, and old fashioned glasses was SOLD not LOSTThe set would have never been left on the truck movingWe hired moving companies to handle the move to insure that safety of the consignmentsItems were loaded and unloaded the same dayThe staff has had a lot to handle packing, unpacking, locating items, responding to consignorsIt has not been easy for them and the response time may have been longer than we would likeThe store would not be refunding money as Dr [redacted] had not purchased anything and all items that are consigned to us are carefully handled.In the initial letter [redacted] states that she does not know the lady behind the desk then in her new letter she says she knows her name and calls her by name??Then she says it sold on September 9, the report says 9/18/The store has no record of any sales from the Cottage road location at the Auburn Street storeIt is a separate computer system and storePlease see the report says Cherished Possessions ?" Cottage Road ?" So Portland, ME.? The Auburn Street store does not give out check for either store thereNo checks are available at the Auburn store at allObviously, the accounting system cannot be changed? It was one set with an ice bucket, tongs, and four old fashioned glasses which was sold as one unitOur system generates sales receipts for the purchaser and a report for the store to go to the consignor which is what you see attached hereThe record keeping is done through an expensive software programPlease see the attached common internet price for a similar set.? Cherished Possessions cannot give people more money for items than they sell forDr***’s item sold for her check $and $goes to the store for the storefront that we maintained for her sale.We apologize for any inconvenience.Please note complaint ***’s complaints says it involves refund or exchange issuesItem was consigned, sold, not purchase so no refund is involvedThe item was not LOST, [redacted] did not know a name but has randomly pulled a name from [redacted] reviews, the date the account was set up, tagged, and sold are in the accounting ?"consignment program and are not items that can be changedAs you see the item sold for $she has been paid her 50% of the current value.? We thank Revdex.com for all its help in reading the reports.Again, we apologize for any inconvenience as we had to locate her missing check and have it reissuedAgain, checks are not issued or keep at the Auburn locationNo information is available at that site? It has a separate computer sustem.Thank you to the Revdex.com for all your time in resolving this matter

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved. Regards, [redacted] I’ll be pleased to receive the checks issued by Cherished Possesions Accounting Department.please remove the attached file as it is not about me, my name is [redacted] L [redacted] , not the name of the person on the file. I would add that all my dealings with this business have been courteous and respectful andmy claim was never deniedI’m glad the Accounting Deptproblem has been resolvedThank you to Revdex.com for helping me with this resolutionI will advise when payment is received. [redacted] I plan to advise Revdex.com when I receive payment and would like to thank Revdex.com for assistance with my issue. I would like to add that unlike others my claim was never denied by this business butseemed to take longer to be resolvedI should add that treatment of me by the ownershas been respectful and courteousI will update Revdex.com when receive payment andthank Revdex.com for helping with my issue

[redacted] , Revdex.com BostonRevdex.com called to alert the business of the complaintA request was made to send a copy of the complaint from [redacted] # [redacted] A copy dated March 24, Arrived March 30th, information was faxed to [redacted] on March 31st? Message forwarded to company spokeperson and response being made April ? Please see documentation ( pages faxed 3-31-17)The item was never lost or stolenIt was tagged and placed on the floor for saleIt was sold on September 9, not October 15, as statedA check was printed on 10-10-for $check #***See document faxed from our [redacted] Software systemThe check was reissued with money order # [redacted] for $on February 22, 2017.We do not agree with the characterization of the facts presented by the consigner? Cherished Possessions relocated in October which may have slowed a response as we moved an entire store.? It is possible that the original check got misplaced/lost in the moveAdditionally, it was found that [redacted] ***'s name was misspelled in the accounting system which may have caused some confusionThe price of items are based on the database and the current market price that we are selling ? for? The description on the item read -set - ice bucket, tongs, and (4) old fashion glassesIn response to this claim, our internet search for comparable items ranged from $to $- listed as heavy crystal ice bucket, tongs, and old fashioned glasses (4)? The accounting system pays 50% to the consigner- it is processed when the item is sold at the register? Cherished Possessions has incurred delays in customer service due its its move of the entire store to our new locationThis is true of smaller itemsWe apologize for an delay to our consignersHowever, the selling of [redacted] ***'s item was not affected by the moveAgain, we sell 100's of items per month at the prices that the market/customer base will bearThe store cannot guarantee pricesCherished Possessions and its staff apologize for any inconvenience.? The move to our new location was performed by professional moversWe did not leave any items on any truckAll items were moved and delivered the same dayAgain, we apologize for the slow response and any inconvenience? ? ? ? ?

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] The consignment item in question was sold in late November I went to the store in early December and was told the check would be cut on December 10th No check arrived in December I drove to the store again in early January I was told that the check would be cut on January 10th No check arrived in January I received a call yesterday stating that the check would be cut Friday or Monday I look forward to receiving the check, and will be relieved when it finally clears the bank I have been lied to twice directly to my face, so I am not optimistic I will let you know when and if that happens Regards, [redacted]

Company is checking with ACCOUNTING regarding this matter