Cherished Possessions

Please View comparison for pricing - doctor *** ? - two comparisons above? Attn:? Revdex.comResponse to *** ***Complaint #***RE:? Dr*** K***:Cherished Possessions takes items in for consignment and prices the items at the price the current market is atIf someone is sentimentally attached or has expectations that are beyond the market base we would not want to consign the itemThe items are priced, the ticket made.? The *** Consignment software automatically dates the tickets the day that they are made.? Please see the Inventory ??" ALL Items reportThis report was faxed to the Revdex.com.? Our accounting system shows the account for *** was created on 9/14/She consigned the items and tickets were made in the system on 9/15/2016.? The Item number three had a ticket made on 9/15/2016.? It is called a setThe description in the computer says ice bucket, tongs, and four old fashion glasses(Our ticketing employee happens to have worked in the food and beverage industry ??" so he is very familiar with glassware and the names of glasses.) The item number was priced at $50.00.? Please see attached pricing comparison.The item #is ***’s account numberThere was confusion as the name in our system read Salon due to the writing.? On the report that says Check/Payout Detail Report you will find similar informationThere is a number #*** that was the initial check number for when the item sold 9/18/This is the date that the item sold at the registerPlease review the report which contains information which is automatic when an item is rung up at the registerThat is the only means of getting this reportThe date beside the check number *** is 10/10/? October 10, was the date of the check run for the month ??" hundreds of checks were in the payables check run that day.When we moved we had thousands of items that we moved from one location to the new locationThere were items packedOccasionally, a check may be lost or misplaced.? The check had not cleared the bank when we checkedThe check was replaced with a money orderAll of our consignor checks for that month would have printed this same dayPlease see money order copy #*** that was used to replace the checkDr***’s set (ice bucket, tongs, and old fashioned glasses was SOLD not LOSTThe set would have never been left on the truck movingWe hired moving companies to handle the move to insure that safety of the consignmentsItems were loaded and unloaded the same dayThe staff has had a lot to handle packing, unpacking, locating items, responding to consignorsIt has not been easy for them and the response time may have been longer than we would likeThe store would not be refunding money as Dr*** had not purchased anything and all items that are consigned to us are carefully handled.In the initial letter *** states that she does not know the lady behind the desk then in her new letter she says she knows her name and calls her by name??Then she says it sold on September 9, the report says 9/18/The store has no record of any sales from the Cottage road location at the Auburn Street storeIt is a separate computer system and storePlease see the report says Cherished Possessions ??" Cottage Road ??" So Portland, ME.? The Auburn Street store does not give out check for either store thereNo checks are available at the Auburn store at allObviously, the accounting system cannot be changed? It was one set with an ice bucket, tongs, and four old fashioned glasses which was sold as one unitOur system generates sales receipts for the purchaser and a report for the store to go to the consignor which is what you see attached hereThe record keeping is done through an expensive software programPlease see the attached common internet price for a similar set.? Cherished Possessions cannot give people more money for items than they sell forDr***’s item sold for her check $and $goes to the store for the storefront that we maintained for her sale.We apologize for any inconvenience.Please note complaint ***’s complaints says it involves refund or exchange issuesItem was consigned, sold, not purchase so no refund is involvedThe item was not LOST, *** did not know a name but has randomly pulled a name from *** reviews, the date the account was set up, tagged, and sold are in the accounting ??"consignment program and are not items that can be changedAs you see the item sold for $she has been paid her 50% of the current value.? We thank Revdex.com for all its help in reading the reports.Again, we apologize for any inconvenience as we had to locate her missing check and have it reissuedAgain, checks are not issued or keep at the Auburn locationNo information is available at that site? It has a separate computer sustem.Thank you to the Revdex.com for all your time in resolving this matter

*** *** Claim? ? Attached you will find reports - list of items consigned, contract for days plus a day pick up retrieval time at the end, list of sold items, and a payout that was prepared on 10/26/Check *** when *** *** requested paymentWe no longer produce checks
until requested for pick up or checks for under $due to the expense per the accounting firm***'s check was mailed to her at the address the store has on file in Scarborough and we have just issued another money order on BSB for the $plus items sold and not on that check for $- Total sent to *** ? $154.47.? The address *** is using for this claim at Revdex.com is different then the address the store hasWe apologize that she did not get her check but it was prepared no one is lying to herThe store has been temporarily closed due to a freeze up of the water pipes and furnaceNo heat or water - so the staff cannot workAll messages left the staff tries to return the callsThe calls are returned if the message is clear and can be madeWe have not been answering the phone due to being closedAnd when we are open and with customers the phone calls are returned later that day or before the day starts in the morningOf course we have minimal staff employed while the store is closedAll of ***'s items left need to be picked up - asap if she wants these items is needs to leave a message otherwise the items will be pulled and donated/disposed ofUnfortunately the store is still not open so she will need to make an appointmentWe do not agree that the staff or anyone has come up with every excuse in the bookWe are sorry that the store is closed but have been trying to continue to get checks out***'s final check has been mailed todayAccount is closedAgain, we are sorry that the store is closed and *** did not get to speak to anyone but we do try very hard to reach those that need to be called.?

***, Revdex.com BostonRevdex.com called to alert the business of the complaintA request was made to send a copy of the complaint from *** *** #***A copy dated March 24, Arrived March 30th, information was faxed to *** on March 31st? Message forwarded to company spokeperson and
response being made April ? Please see documentation ( pages faxed 3-31-17)The item was never lost or stolenIt was tagged and placed on the floor for saleIt was sold on September 9, not October 15, as statedA check was printed on 10-10-for $check #***See document faxed from our *** Software systemThe check was reissued with money order #*** for $on February 22, 2017.We do not agree with the characterization of the facts presented by the consigner? Cherished Possessions relocated in October which may have slowed a response as we moved an entire store.? It is possible that the original check got misplaced/lost in the moveAdditionally, it was found that *** ***'s name was misspelled in the accounting system which may have caused some confusionThe price of items are based on the database and the current market price that we are selling ? for? The description on the item read -set - ice bucket, tongs, and (4) old fashion glassesIn response to this claim, our internet search for comparable items ranged from $to $- listed as heavy crystal ice bucket, tongs, and old fashioned glasses (4)? The accounting system pays 50% to the consigner- it is processed when the item is sold at the register? Cherished Possessions has incurred delays in customer service due its its move of the entire store to our new locationThis is true of smaller itemsWe apologize for an delay to our consignersHowever, the selling of *** ***'s item was not affected by the moveAgain, we sell 100's of items per month at the prices that the market/customer base will bearThe store cannot guarantee pricesCherished Possessions and its staff apologize for any inconvenience.? The move to our new location was performed by professional moversWe did not leave any items on any truckAll items were moved and delivered the same dayAgain, we apologize for the slow response and any inconvenience? ? ? ? ?

*** *** brought two ? rugs in for consignmentAttached you will see the original dates etcon the reportsA check has been issued for $and been sent to Ms***? We apologize we have had issues with the accounting firmAnd some confusion with the move from Cottage
Road to our new location at Auburn Street, PortlandAgain accept our apologizes

Cherished Possessions responded and the following was *** *** *** responseAnd I see that she has not updated her report that the check was received as the store had saidNo one has lied to *** and she has said she thought we were going out of business and she wanted her checkWell, here is the copies of payment unless *** *** *** did not sign this check and cash itIf the check does not satisy her I am not sure what her request wasThe store has been temporarily closed since? January 8? due to a freeze up of all pipes and the furnace*** says she will "let you know when" that happensI guess she is content but we felt you need to know the results were as she was toldPlease update the file as it looks like *** forgot.? Thank you so much.? Cherished PossessionsAuburn Street

Cherished Possessions [redacted] Portland, ME 04103   Attn:  Revdex.com   Complaint #[redacted] CP Account #[redacted] Original Address: [redacted]
[redacted]  [redacted]   New Address: [redacted]
[redacted]  [redacted]   We do...

apologize for the confusion and delay with this consignment. The store moved during October 2016. Moving thousands of other peoples items was an undertaking. In June of 2016, the accounting which had been done internally was moved to an outside firm. During the same time the store was moving, the accountant was diagnosed with lyme disease and taken out of work completely. The company is having to further pursue matters with this firm. This has created some delays with accounts.   We were in touch with [redacted] at Revdex.com regarding our delay in response to any claim. The store has been closed since Jan 8 due to boiler repair and broken pipes. The phones and answering machines have also been out briefly due to issues. Everyone has been working to get the estimates and repairs done. We have not been able to keep the store open with no water or heat.   The records for any account at [redacted] are located on another system and not available to anyone at the store location. The store employees cannot look into the old system, prepare checks or mail them. The person at the store may have looked at your account but it would not show any transactions only your name and the new address. All messages are handled in the order that they come in. The staff should forward a message for a check but has no control on when it is mailed   Tina had four items consigned – please see list. Our records show that your checks were issued as again. The checks issued were as follows: Check [redacted]  6/10/2016 for 94.50 – cleared the bank on 6/28/2016 Check [redacted]  7/10/2016 for 69.50 – check to be reissued-not cleared Check [redacted]  8/10/2016 for 24.00 – check to be reissued-not cleared Check [redacted]  9/5/2016 for 77.25 – check to be reissued-not cleared Amount to be reissued $170.75   All checks print with the address on them at the time they are printed. The account from the [redacted] still has the old address as listed above. Any calls to the [redacted] location would have changed it in the new files. The records were all printed on January 31, 2018.  Tina has been told that her check would go out on Monday, February 5 to her new address. The amount will be $170.75 We will send a copy of the check by fax to Revdex.com as soon as it is available. Again, we apologize for the inconvenience. The store wants all of its consignors to be paid. Thank you for your assistance in this matter.   Attached 4 pages of reports.

Please View comparison for pricing - doctor [redacted]  - two comparisons above Attn:  Revdex.comResponse to [redacted]Complaint #[redacted]RE:  Dr. [redacted] K. [redacted]:Cherished Possessions takes items in for consignment and prices the items at the price the current market is at. If someone is sentimentally attached or has expectations that are beyond the market base we would not want to consign the item. The items are priced, the ticket made.  The [redacted] Consignment software automatically dates the tickets the day that they are made.  Please see the Inventory – ALL Items report. This report was faxed to the Revdex.com.  Our accounting system shows the account for [redacted] was created on 9/14/2016. She consigned the items and tickets were made in the system on 9/15/2016.  The Item number three had a ticket made on 9/15/2016.  It is called a set. The description in the computer says ice bucket, tongs, and four old fashion glasses. (Our ticketing employee happens to have worked in the food and beverage industry – so he is very familiar with glassware and the names of glasses.) The item number 3 was priced at $50.00.  Please see attached pricing comparison.The item #2775 is [redacted]’s account number. There was confusion as the name in our system read Salon due to the writing.  On the report that says Check/Payout Detail Report you will find similar information. There is a number #[redacted] that was the initial check number for 22.00 when the item sold 9/18/2016. This is the date that the item sold at the register. Please review the report which contains information which is automatic when an item is rung up at the register. That is the only means of getting this report. The date beside the check number [redacted] is 10/10/2016.  October 10, 2016 was the date of the check run for the month – hundreds of checks were in the payables check run that day.When we moved we had thousands of items that we moved from one location to the new location. There were items packed. Occasionally, a check may be lost or misplaced.  The check had not cleared the bank when we checked. The check was replaced with a money order. All of our consignor checks for that month would have printed this same day. Please see money order copy #[redacted] that was used to replace the check. Dr. [redacted]’s set (ice bucket, tongs, and 4 old fashioned glasses was SOLD not LOST. The set would have never been left on the truck moving. We hired moving companies to handle the move to insure that safety of the consignments. Items were loaded and unloaded the same day. The staff has had a lot to handle packing, unpacking, locating items, responding to consignors. It has not been easy for them and the response time may have been longer than we would like. The store would not be refunding money as Dr. [redacted] had not purchased anything and all items that are consigned to us are carefully handled.In the initial letter [redacted] states that she does not know the lady behind the desk then in her new letter she says she knows her name and calls her by name??. Then she says it sold on September 9, the report says 9/18/16. The store has no record of any sales from the Cottage road location at the Auburn Street store. It is a separate computer system and store. Please see the report says Cherished Possessions – 185 Cottage Road – So Portland, ME.  The Auburn Street store does not give out check for either store there. No checks are available at the Auburn store at all. Obviously, the accounting system cannot be changed.  It was one set with an ice bucket, tongs, and four old fashioned glasses which was sold as one unit. Our system generates sales receipts for the purchaser and a report for the store to go to the consignor which is what you see attached here. The record keeping is done through an expensive software program. Please see the attached common internet price for a similar set.  Cherished Possessions cannot give people more money for items than they sell for. Dr. [redacted]’s item sold for 44.00 her check $22.00 and $22.00 goes to the store for the storefront that we maintained for her sale.We apologize for any inconvenience.Please note complaint [redacted]’s complaints says it involves refund or exchange issues. Item was consigned, sold, not purchase so no refund is involved. The item was not LOST, [redacted] did not know a name but has randomly pulled a name from [redacted] reviews, the date the account was set up, tagged, and sold are in the accounting –consignment program and are not items that can be changed. As you see the item sold for $44.00 she has been paid her 50% of the current value.  We thank Revdex.com for all its help in reading the reports.Again, we apologize for any inconvenience as we had to locate her missing check and have it reissued. Again, checks are not issued or keep at the Auburn location. No information is available at that site.  It has a separate computer sustem.Thank you to the Revdex.com for all your time in resolving this matter.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
The consignment item in question was sold in late November.  I went to the store in early December and was told the check would be cut on December 10th.  No check arrived in December.  I drove to the store again in early January.  I was told that the check would be cut on January 10th.  No check arrived in January.  I received a call yesterday stating that the check would be cut Friday or Monday.  I look forward to receiving the check, and will be relieved when it finally clears the bank.  I have been lied to twice directly to my face, so I am not optimistic.  I will let you know when and if that happens.
Regards,
[redacted]

Cherished Possessions 64 Auburn Street Portland, ME 04103   ATTN: Revdex.com Complaint #[redacted] RE: [redacted]
[redacted]   Cherished Possessions did consign a large black walnut table with no chairs from [redacted] – account [redacted]. Ms [redacted] explained...

that it was her son’s table made by his father but was too large for his use. She had arrived unexpectedly to the showroom with her table which was approximately 7 feet by 3 ft. (The store requests large items to be scheduled ahead of time.) Staff worked very hard to accommodate this large table in the already bulging showroom. The table was immediately available for any one interested. When the tag was made it was placed on the underside of the table so as to not destroy the finish on the table. The tag staying on wood is always problematic which it was with this table but staff was always available to answer any questions. We do provide a contract when we consign and go over the terms. We cannot possibly call every consignor when something sells but would gladly tell you when you call or visit. We also have a system so that you can be notified by the computer when it is rung up. It would send a message to your email. The consignor does have to set this up. There was a lot of interest in the table but you have to have the person that wants to pay the current price for the table and also the room. The checks are currently not issued at the store. A request would have been sent for a check to be sent to [redacted]. We are looking at a printout which says that the amount of $320.00 is due to [redacted] which means it would have sold for $640.00. We will send reports with her check and fax or email copies when the check is prepared by Monday to Revdex.com as well.   We were in touch with [redacted] at Revdex.com regarding our delay in response to [redacted]’s claim. The store has been closed since Jan 8 due to boiler repair and broken pipes. The phones and answering machines have also been out briefly due to issues. Everyone has been working to get the estimates and repairs done. We have not been able to keep the store open with no water or heat. Ms [redacted] suggested that a phone call be made to [redacted] which was made to her on January 31st explaining that her check was being mailed on Monday, February 5th.   Cherished Possessions is very sorry that [redacted] feels she did not get good customer service. The staff works very hard for all of the consignors. It is a bit difficult around the holidays as Cherished Possessions and staff are off for the holidays. And then the unfortunate boiler issues being experienced. We cannot be open without heat and water. We are very sorry about [redacted]’s concern that we are in financial trouble and she was not going to get paid – Cherished Possessions has been in business 30 plus years and have opened an expanded sales floor. Again, we do apologize for her inconvenience.   Thank you for your assistance. (Note: [redacted] said she spoke with the company on 9/7/17 – the table was not sold on this date.)

[redacted] consigned items at dates shown on the inventory forms  11/15/16 and 12/4/16.  The items - two wingback chairs sold and she is being paid 67.90 per chair as her 50% of the selling price.  The black floor lamp came in 11/15/16 - the policy says it expires and needs to be...

picked up within 5 to 10 days. It was not picked up and ended up being sold on 4/9/17 for 22.00 [redacted] is being paid 11.00 for the expired item.  We apologize we have been having major issues with our accounting firm. Again, we apologize for the inconvenience. I am not sure where the amount of 156.00 came from in [redacted]'s request but please see attached reports. There is a copy of a money order [redacted] for 135.8 we have attached another check #[redacted] for 11.00. Please see  attached paperwork. Again, thank you for your patience. Her two checks have been mailed.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
I went to Cherished Possessions three times and called three times. My calls were never answered. During each of my visits, [redacted] (I learned her name on [redacted]. The description of her was unmistakable) told me she would call me when the check was found. Apparently, it never was. The difference in my name - [redacted] Salon v. [redacted] - is hardly a mix-up that should cause a two month delay in getting me my check (and the bank probably would have accepted it made out to [redacted] Salon). [redacted] told me repeatedly that there was no record of a sale and no check for me. (And I would like to see a record of the sale, as I have only your recent word for it that it was sold at the price you say - you have my address in your records. Under [redacted] Salon.) According to your [redacted] reviews, this seems like a strategy - make the customers work hard enough for their money and they may give up. This business has abysmal record keeping and customer service. I will strongly recommend against anybody selling you their cherished possessions.
Regards,
[redacted]

[redacted] brought two  rugs in for consignment. Attached you will see the original dates etc. on the reports. A check has been issued for $268.50 and been sent to Ms. [redacted].  We apologize we have had issues with the accounting firm. And some confusion with the move from 185 Cottage...

Road to our new location at 64 Auburn Street, Portland. Again accept our apologizes.

Cherished Possessions is responding to the complaint #[redacted] from [redacted] J. [redacted].Please find all attached information. We were trying to post that we were waiting on the accounting department but [redacted] keeps responding and now we cannot get in to the response area to post.We called and were told to email you the information:Revdex.com Complaint #[redacted]Cherished Possessions response to [redacted] J. [redacted]Consigned furniture on 1/25/17Please see attached list on items consigned and transaction detail report. And a copy of the transactions/checks paid to [redacted] J [redacted]'s checks have been prepared. We apologize for the delay and for any inconvenience that this has caused [redacted]. The checks are not done at the store and they are done on request when the consignor comes in. We do not send them out automatically. The consignor is responsible to pick up any unsold items  and request a check. We apologize with the delay of the payment through the accounting firm. We are working on getting that corrected.It appears that when [redacted] J. [redacted] read the bad reviews online is when she got worried. The staff at the store does not issue checks nor does the owner issue checks. [redacted]'s items have sold and checks have been issued. We give the answers we are given by accounting.Again, [redacted] goes back to online reviews – nobody is stealing her money or her furniture.We are sorry for the delay if she read more online she would see that we have had issues with the accountant. He came down with lyme disease and his staff was unsupervised. It has been a very difficult process that we are trying to work through. Our apologizes for the delay on the checks. The staff at the store has done all they can to help [redacted]. The store does not pick up items but staff went out of their way to help [redacted] to get her items to the shop. The staff went to pick up her items. We were told they would be on the first floor. Cherished Possessions struggled to get the items down very steep and narrow stairs. [redacted] was charged a minimal amount of $25.00. (When we do pickups the truck and two people are one hundred dollars per hour - one hour minimum.)We would appreciate you not publishing phone numbers other than Cherished Possessions contact number [redacted] for privacy reasons. We have tried to leave an update on the Revdex.com site as to what is going on but [redacted] J. [redacted] keeps responding to that comments as were were waiting for accounting - she does not like it. Please see the stores response as we can not get it to post online any longer.Check #[redacted] 10/14/17 $205.00Check #[redacted] 10/19/17 $153.75Thank you very much for all your help. Cherished Possessions. Manager

Company is checking with ACCOUNTING regarding this matter

A response is coming from the owner asap. Do you send notices by mail?

[redacted], Revdex.com BostonRevdex.com called to alert the business of the complaint. A request was made to send a copy of the complaint from [redacted] #[redacted]. A copy dated March 24, 2017 Arrived March 30th, information was faxed to [redacted] on March 31st.  Message forwarded to company spokeperson and...

response being made April 1.  Please see documentation ( 7 pages faxed 3-31-17)The item was never lost or stolen. It was tagged and placed on the floor for sale. It was sold on September 9, 2016 not October 15, 2016 as stated. A check was printed on 10-10-16 for $22.00 check #[redacted]. See document faxed from our [redacted] Software system. The check was reissued with money order #[redacted] for $22.00 on February 22, 2017.We do not agree with the characterization of the facts presented by the consigner.  Cherished Possessions relocated in October which may have slowed a response as we moved an entire store. It is possible that the original check got misplaced/lost in the move. Additionally, it was found that [redacted]'s name was misspelled in the accounting system which may have caused some confusion. The price of items are based on the database and the current market price that we are selling  for.  The description on the item read -set - ice bucket, tongs, and (4) old fashion glasses. In response to this claim, our internet search for comparable items ranged from $24.95 to $50.00 - listed as heavy crystal ice bucket, tongs, and old fashioned glasses (4).  The accounting system pays 50% to the consigner- it is processed when the item is sold at the register.  Cherished Possessions has incurred delays in customer service due its its move of the entire store to our new location. This is true of smaller items. We apologize for an delay to our consigners. However, the selling of [redacted]'s item was not affected by the move. Again, we sell 100's of items per month at the prices that the market/customer base will bear. The store cannot guarantee prices. Cherished Possessions and its staff apologize for any inconvenience. The move to our new location was performed by professional movers. We did not leave any items on any truck. All items were moved and delivered the same day. Again, we apologize for the slow response and any inconvenience.

Complaint #[redacted]  [redacted]The store was closed due to a furnace and water pipe freeze up during January. Staff could not work in an unheated building with no bathroom.  Messages were checked daily. [redacted] needed to leave a message. The answering machine/phone was out of service...

briefly but repaired asap.  [redacted] did in fact go to the store while the contractors were working. Staff had allowed people into the store but there were issues because someone did not follow instructions and almost fell by tripping on a work ladder. The contractors did not need people in their way getting items that customers wanted returned. The store was setting up times for pick ups to be done when the crews were not in the store.  [redacted] insisted that she and a woman with her get her items that day. Staff located and carried the items outside the building for her. It was explained that due to the store being closed that payables were only being done once a month. We believe she was provided information about her sale. It was also explained that she could call the store anytime and leave a message that would be returned to her. Staff is faxing a list of reports and copy of the check to be added to this response later today to Revdex.com. [redacted]'s check is in the mail to her. The amount of 650.00 I am not sure where that came from please see the report for the 50% of the sold prices that are due to [redacted]. Please note her items came into the store 11/12, 11/19/ and 12/2/17 not the October 21, 2017 date. We do apologize for the misunderstanding and the inconvenience with the broken pipes. The building was very cold even with small heaters on during this time. People cannot work at these temperatures. [redacted] and her friend did receive any unsold items back the day she came and requested them. Checks as we said are no available at the store. When this complaint came in the check was pulled so a response was made it is being mail to her now.Thank you to the staff at the Revdex.com for your help in this matter.

This was not the company response we are having accounting address the issue.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
]Since I brought the crystal set to Cherished Possessions on 10/15/16, I fail to see how it could have been sold on September 9th. If the check was written 10/10/16, (once again, before I brought in the objects) why did [redacted] tell me - repeatedly - that they had no record of the sale, and why did she not give the check to me during one of my three visits to the new premises? Obviously, mistakes have been made. And, it was not one object, but five, and worth well over $44 (for which no sales receipt has been presented anyway.) This business seems to have very poor record keeping (as is emphasized in a number of poor [redacted]! reviews), and poor customer service. I am asking $28 more, which seems a laughably low price for the runaround Cherished Possessions has given me.
Regards,
[redacted]

Revdex.com Re: [redacted] In reference to the abundant complaints of Ms. [redacted], please find our reponse:   1.      Cherished Possessions (CP) acknowledges that it owes Ms....

[redacted] an aggregate of $44.50 which was to include two checks (a) #[redacted] for $27.50, and (b) #[redacted] for $12.00, as well as (c) a $5.00 adjustment for item which was sold after the original sales.  The checks themselves were identified by stored computer records off site but the actual checks issued were misplaced or lost in the mail as a result of mixups in the handling of our bookkeeping records. Under any circumstances they have not been deposited. We have since cancelled the lost checks and reissued a new one which is attached to this response.   2.      As we attempted to explain to Ms. [redacted], and have done so with many other customers who have been far more attentive and understanding of the circumstances., CP was impacted by the loss of its CPA to Lyme disease and the mishandling of our account by his firm after his departure. Damage claims on this matter are to be litigated. In the meantime, confirming claims for thousands of small accounts requires significant effort. Unfortunately, Ms. [redacted] consigned with us on Oct 1, 2016, just before our move. Further compounding the frustration for both parties is that each small item requires a separate tag (as with a large item) and that her husband attempted to find the small items with which he was not familiar.   3.      Ms. [redacted] consigned 11 items, ranging in price from a high of $26.00 to a low of $5.00, for a total value of $58.00  Five items were sold and six were returned. It is clear that Ms. [redacted] erroneously believes that she saw her items for hundreds of dollars at another store.  It is not at all uncommon for customers to mistakenly identify the wrong item in another setting.  However,  a review of the file reveals that there was nothing that could remotely sell for the amount she is claiming.   4.      Please note that CP is changing its policy toward small items and/or consignments under $75.00 will be sold without a burnoff period for the consignment in order to eliminate such outrageous claims over insignificant items that are sold for regular consignors as a convenience.   5.      Finally, it should be noted that this is the first and the last consignment for Ms.[redacted] at CP.  Regardless of the cause, [redacted]’s method of calling attention to her misplaced $44.50 in our store was unacceptable.  We would ask that you convey our apologies and our sympathy to her husband who was caught in her tirade and rightfully embarrassed. The store manager followed our procedures for dealing with any threatening personality and left the building. We have subsequently filed a complaint with the local police station and Ms. [redacted] is no longer allowed to enter our store. We ask that you encourage Ms. [redacted] to frequent our competition for any future consignments. We will likewise respond to Ms. [redacted]s social media claims.              Thank you for your assistance. Please note that the [redacted] value was listed as 165.00 for just the sconces.  She is requesting 100.00 which is more than the   consigned value - she would only get 50%