Cherished Possessions

*** *** Claim Attached you will find reports - list of items consigned, contract for days plus a day pick up retrieval time at the end, list of sold items, and a payout that was prepared on 10/26/Check *** when *** *** requested paymentWe no longer produce checks
until requested for pick up or checks for under $due to the expense per the accounting firm***'s check was mailed to her at the address the store has on file in Scarborough and we have just issued another money order on BSB for the $plus items sold and not on that check for $- Total sent to *** $154.47. The address *** is using for this claim at Revdex.com is different then the address the store hasWe apologize that she did not get her check but it was prepared no one is lying to herThe store has been temporarily closed due to a freeze up of the water pipes and furnaceNo heat or water - so the staff cannot workAll messages left the staff tries to return the callsThe calls are returned if the message is clear and can be madeWe have not been answering the phone due to being closedAnd when we are open and with customers the phone calls are returned later that day or before the day starts in the morningOf course we have minimal staff employed while the store is closedAll of ***'s items left need to be picked up - asap if she wants these items is needs to leave a message otherwise the items will be pulled and donated/disposed ofUnfortunately the store is still not open so she will need to make an appointmentWe do not agree that the staff or anyone has come up with every excuse in the bookWe are sorry that the store is closed but have been trying to continue to get checks out***'s final check has been mailed todayAccount is closedAgain, we are sorry that the store is closed and *** did not get to speak to anyone but we do try very hard to reach those that need to be called

*** *** *** Complaint ***Inventory included four items a hanging rack grandfather clock, table with chairs, and a breakfront (large china cabinet)*** ***'s item #table with chairs sold and item #hanging rack Her items arrived at the *** *** location on 7/23/under
a days contract items needed to be picked up by 10/28/We moved her items at the end of October when are store relocated to ** *** *** *** *** had a check issued but it was lost or misplaced in the move It has not cleared Reissuing money order *** for same amount $Her grandfather clock is at the store which we had reconsigned for her and she is aware of as she has been in repeatedlyThe breakfront - large china cabinet is at the location on *** Street in storage Ms*** needs to schedule a pick up time for these items - clock and breakfrontThe clock is on the floor - the breakfront is in a storage area on siteA pick up time will be needed so the space can be accessed without leaving the store unattended We would hope that she can pick these pieces up within to days at the mostWe had hoped they would sell but we have made an exception on the clock and it has been available but still no buyers Please have Ms*** call *** if we do not answer we are with customers and will call backWe do hope to hear from hear We apologize for the inconvenience of the move and have done the best we can in moving a whole store to a new location and giving people consignments extra time Thank you for your help in this matter

This was not the company response we are having accounting address the issue.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Regards,
*** ***
We found Cherished Possession's response to our complaint an absurd defense of extremely poor business practices, without any hint of apology There was no explanation for the multiple unanswered phone calls from us to try to resolve the issues, over many monthsAlso, no mention of the four times my husband went to Cherished Possessions, in person, to try to get answersHe finally asked me to accompany him since he felt uncomfortable dealing with a hostile, obfuscating employee who would not give satisfactory answers, avoided eye-contact, and made promises to respond which were never fulfilledWe hoped that together, we could apply some pressureNot only was he not embarrassed by my persistence, but was proud that I stood my ground in the face of threats and hostility.We have still not been supplied with the listed prices for our consigned items so there is no way to respond the the amount they now say they owe usAnd as for the item we saw at *** for sale for $there is no doubt it previously ours, with pictures to prove itWe'll never know what Cherished Possessions sold it for, and that is not the point now. Reader, ask yourself: unanswered phone calls, computer problems unresolved over many, many months, checks lost/returned in the mail, a total of six visits to the premises - who is truthful here?It is almost humorous that Cherished Possessions forbids us from their premises! As though we would ever consider itOur only motive is to register this complaint as a warning to others who may consider consigning with this compnay And I would remind Cherished Possessions that social media provides an valuable tool for complaint - and they should read all of theirs from those who consigned with them

Complaint #*** *** * ***The store was closed due to a furnace and water pipe freeze up during JanuaryStaff could not work in an unheated building with no bathroom. Messages were checked daily*** needed to leave a messageThe answering machine/phone was out of service
briefly but repaired asap. *** did in fact go to the store while the contractors were workingStaff had allowed people into the store but there were issues because someone did not follow instructions and almost fell by tripping on a work ladderThe contractors did not need people in their way getting items that customers wanted returnedThe store was setting up times for pick ups to be done when the crews were not in the store. *** insisted that she and a woman with her get her items that dayStaff located and carried the items outside the building for herIt was explained that due to the store being closed that payables were only being done once a monthWe believe she was provided information about her saleIt was also explained that she could call the store anytime and leave a message that would be returned to herStaff is faxing a list of reports and copy of the check to be added to this response later today to Revdex.com***'s check is in the mail to herThe amount of I am not sure where that came from please see the report for the 50% of the sold prices that are due to ***Please note her items came into the store 11/12, 11/19/ and 12/2/not the October 21, dateWe do apologize for the misunderstanding and the inconvenience with the broken pipesThe building was very cold even with small heaters on during this timePeople cannot work at these temperatures*** and her friend did receive any unsold items back the day she came and requested themChecks as we said are no available at the storeWhen this complaint came in the check was pulled so a response was made it is being mail to her now.Thank you to the staff at the Revdex.com for your help in this matter.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

*** *** *** Complaint ***Inventory included four items a hanging rack grandfather clock, table with chairs, and a breakfront (large china cabinet)*** ***'s item #table with chairs sold and item #hanging rack Her items arrived at the *** *** location on 7/23/under
a days contract items needed to be picked up by 10/28/We moved her items at the end of October when are store relocated to ** *** *** *** *** had a check issued but it was lost or misplaced in the move It has not cleared Reissuing money order *** for same amount $Her grandfather clock is at the store which we had reconsigned for her and she is aware of as she has been in repeatedlyThe breakfront - large china cabinet is at the location on *** Street in storage Ms*** needs to schedule a pick up time for these items - clock and breakfrontThe clock is on the floor - the breakfront is in a storage area on siteA pick up time will be needed so the space can be accessed without leaving the store unattended We would hope that she can pick these pieces up within to days at the mostWe had hoped they would sell but we have made an exception on the clock and it has been available but still no buyers Please have Ms*** call *** if we do not answer we are with customers and will call backWe do hope to hear from hear We apologize for the inconvenience of the move and have done the best we can in moving a whole store to a new location and giving people consignments extra time Thank you for your help in this matter

A response is coming from the owner asapDo you send notices by mail?

Company is checking with ACCOUNTING regarding this matter

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I have been told this
repeatedly by this business. I will consider the issue resolved once I have cash in hand owed me
Regards,*** ***
*** ***

*** *** consigned items at dates shown on the inventory forms 11/15/and 12/4/ The items - two wingback chairs sold and she is being paid per chair as her 50% of the selling price The black floor lamp came in 11/15/- the policy says it expires and needs to be
picked up within to daysIt was not picked up and ended up being sold on 4/9/for *** is being paid for the expired item We apologize we have been having major issues with our accounting firmAgain, we apologize for the inconvenienceI am not sure where the amount of came from in ***'s request but please see attached reportsThere is a copy of a money order *** for we have attached another check #*** for Please see attached paperworkAgain, thank you for your patienceHer two checks have been mailed

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Issue will be resolved when I have the cash from the sale of my furniture!
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I went to Cherished Possessions three times and called three timesMy calls were never answeredDuring each of my visits, *** (I learned her name on ***The description of her was unmistakable) told me she would call me when the check was foundApparently, it never wasThe difference in my name - *** Salon v*** *** - is hardly a mthat should cause a two month delay in getting me my check (and the bank probably would have accepted it made out to *** Salon)*** told me repeatedly that there was no record of a sale and no check for me(And I would like to see a record of the sale, as I have only your recent word for it that it was sold at the price you say - you have my address in your recordsUnder *** Salon.) According to your *** reviews, this seems like a strategy - make the customers work hard enough for their money and they may give upThis business has abysmal record keeping and customer serviceI will strongly recommend against anybody selling you their cherished possessions
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
The consignment item in question was sold in late November. I went to the store in early December and was told the check would be cut on December 10th. No check arrived in December. I drove to the store again in early January. I was told that the check would be cut on January 10th. No check arrived in January. I received a call yesterday stating that the check would be cut Friday or Monday. I look forward to receiving the check, and will be relieved when it finally clears the bank. I have been lied to twice directly to my face, so I am not optimistic. I will let you know when and if that happens
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
]Since I brought the crystal set to Cherished Possessions on 10/15/16, I fail to see how it could have been sold on September 9thIf the check was written 10/10/16, (once again, before I brought in the objects) why did *** tell me - repeatedly - that they had no record of the sale, and why did she not give the check to me during one of my three visits to the new premises? Obviously, mistakes have been made. And, it was not one object, but five, and worth well over $(for which no sales receipt has been presented anyway.) This business seems to have very poor record keeping (as is emphasized in a number of poor ***! reviews), and poor customer serviceI am asking $more, which seems a laughably low price for the runaround Cherished Possessions has given me
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Regards,
*** ***
We found Cherished Possession's response to our complaint an absurd defense of extremely poor business practices, without any hint of apology There was no explanation for the multiple unanswered phone calls from us to try to resolve the issues, over many monthsAlso, no mention of the four times my husband went to Cherished Possessions, in person, to try to get answersHe finally asked me to accompany him since he felt uncomfortable dealing with a hostile, obfuscating employee who would not give satisfactory answers, avoided eye-contact, and made promises to respond which were never fulfilledWe hoped that together, we could apply some pressureNot only was he not embarrassed by my persistence, but was proud that I stood my ground in the face of threats and hostility.We have still not been supplied with the listed prices for our consigned items so there is no way to respond the the amount they now say they owe usAnd as for the item we saw at *** for sale for $there is no doubt it previously ours, with pictures to prove itWe'll never know what Cherished Possessions sold it for, and that is not the point now. Reader, ask yourself: unanswered phone calls, computer problems unresolved over many, many months, checks lost/returned in the mail, a total of six visits to the premises - who is truthful here?It is almost humorous that Cherished Possessions forbids us from their premises! As though we would ever consider itOur only motive is to register this complaint as a warning to others who may consider consigning with this compnay And I would remind Cherished Possessions that social media provides an valuable tool for complaint - and they should read all of theirs from those who consigned with them

Revdex.com Re: *** *** In reference to the abundant complaints of Ms*** ***, please find our reponse: 1. Cherished Possessions (CP) acknowledges that it owes Ms
*** an aggregate of $which was to include two checks (a) #*** for $27.50, and (b) #*** for $12.00, as well as (c) a $adjustment for item which was sold after the original sales. The checks themselves were identified by stored computer records off site but the actual checks issued were misplaced or lost in the mail as a result of mixups in the handling of our bookkeeping recordsUnder any circumstances they have not been depositedWe have since cancelled the lost checks and reissued a new one which is attached to this response 2. As we attempted to explain to Ms***, and have done so with many other customers who have been far more attentive and understanding of the circumstances., CP was impacted by the loss of its CPA to Lyme disease and the mishandling of our account by his firm after his departureDamage claims on this matter are to be litigatedIn the meantime, confirming claims for thousands of small accounts requires significant effortUnfortunately, Ms*** consigned with us on Oct 1, 2016, just before our moveFurther compounding the frustration for both parties is that each small item requires a separate tag (as with a large item) and that her husband attempted to find the small items with which he was not familiar 3. Ms*** consigned items, ranging in price from a high of $to a low of $5.00, for a total value of $58.00 Five items were sold and six were returnedIt is clear that Ms*** erroneously believes that she saw her items for hundreds of dollars at another store. It is not at all uncommon for customers to mistakenly identify the wrong item in another setting. However, a review of the file reveals that there was nothing that could remotely sell for the amount she is claiming 4. Please note that CP is changing its policy toward small items and/or consignments under $will be sold without a burnoff period for the consignment in order to eliminate such outrageous claims over insignificant items that are sold for regular consignors as a convenience 5. Finally, it should be noted that this is the first and the last consignment for Ms.*** at CP. Regardless of the cause, ***’s method of calling attention to her misplaced $in our store was unacceptable. We would ask that you convey our apologies and our sympathy to her husband who was caught in her tirade and rightfully embarrassedThe store manager followed our procedures for dealing with any threatening personality and left the buildingWe have subsequently filed a complaint with the local police station and Ms*** is no longer allowed to enter our storeWe ask that you encourage Ms*** to frequent our competition for any future consignmentsWe will likewise respond to Ms***s social media claims Thank you for your assistancePlease note that the *** *** *** value was listed as for just the sconces. She is requesting which is more than the consigned value - she would only get 50%

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I have been told this
repeatedly by this business. I will consider the issue resolved once I have cash in hand owed me
Regards,*** ***
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***I’ll be pleased to receive the checks issued by Cherished Possesions Accounting Department.please remove the attached file as it is not about me, my name is *** L ***, not the name of the person on the file. I would add that all my dealings with this business have been courteous and respectful andmy claim was never deniedI’m glad the Accounting Deptproblem has been resolvedThank you to Revdex.com for helping me with this resolutionI will advise when payment is received. *** ***I plan to advise Revdex.com when I receive payment and would like to thank Revdex.com for assistance with my issue. I would like to add that unlike others my claim was never denied by this business butseemed to take longer to be resolvedI should add that treatment of me by the ownershas been respectful and courteousI will update Revdex.com when receive payment andthank Revdex.com for helping with my issue