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Cherry Hill Triplex

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Reviews Cherry Hill Triplex

Cherry Hill Triplex Reviews (66)

[redacted] came to our dealership on December 16th and signed the necessary cancellation form to cancell her extended warrantyWe were unable to cancell this warranty until she came in to sign the cancellation formWe have a representative contacting her today to verify her information and explain the reimbursement process

I can not apologize enough to Mr***Unfortunately the lists that we provide to our Out bound calling staff are printed in bulk and are generated in many different waysThe Customer Relations manager and I have combed our internal data base for Mr [redacted] information to make sure that he is not contactedHis information has been completely removed from our systemUnfortunately there are outside sources that we purchase information from that we can not guarantee that his name and phone may or may not be provided to us again in the futureTo attempt to avoid contact in this case I am printing a notice to all outbound operators to make every attempt possible to avoid contacting Mr*** [redacted] ###-###-####

I contacted the Sales Manager of [redacted] where [redacted] purchased her [redacted] I made him aware of the issue that the customer was having with her damaged wheelHe agreed to cover the cost of the repair that is estimated to be per [redacted] I put a request in for the check Friday December 12thI called [redacted] and advised her she should expect a check in the next 7-business days

Complaint: ***
I am rejecting this response because:What does any kind of problem with a trade in vehicle have any thing to do with the deceptive selling of a vehicle with known defects and not disclosing the known problems to the buyer Further, after attempting a minor repair to said vehicle, they did further damage to the vehicle and messed up the drivers information system (DIS) which controls the whole vehicle This alone will cost me more than five hundred to repair After the fouled up repair attempt, they told me over and over this DIS system would be repaired (because they messed it up), I was told it will be covered under the initial warranty provided with the vehicle, This still leaves me with a vehicle with a disabled drivers information and control system that the dealership screwed up trying to do a minor repair (swap out instrument cluster) I took my vehicle to my local chevy dealer and they said that the problem was caused by the service tech at Cherry Hill *** not properly setting up the instrument cluster prior to installing the unit It needs to be programmed, and this was not done.I have already taken care of the major defect repair myself (from the initial complaint) with the HVAC system It was expensive and time consuming to repair Also, I doubt that they suffered a major loss on the travehicle with attached snowplow, as they only gave me 3K for it to begin with
Regards,
*** ***

Thank you for making me aware of customer's desire to be removed from our contact listI removed him/her from our internal data base immediatelyUnfortunately this will inhibit us from further notifying the customer of any recalls pertaining to his/her vehicle

Set appt with Mr*** to have key cut on 02/21/at 10am

Complaint: ***
I am rejecting this response because:
We were told by the service department that they did not know how long it was going to take to find out where the problem was and then fix it and that we would have to leave the vehicle there As far as the purchase of the ***, we should not have had to wait hours to find out the price (the price should have been clearly marked on the vehicle and it was not) and how much our trade in value was Also, they should have told us up front that the *** was previously a rental vehicle Not as I was signing the final documents
Regards,
*** ***

In regards to case#*** I wanted to let you know I have submitted this complaint twice to management to see if they would be willing to assist ** *** with his issueunfortunately due to the fact that there was a major electrical issue that was not disclosed at the time of trade we are
unable to financially assist any further with any present or future repairsWe took a major financial loss on ** ***s tradeHad this information been disclosed at time of trade circumstances would be different. *** ***Customer Relations Cherry Hill Triplex***

The Service Manager of *** *** *** has been in touch with Mr *** regarding this issue.Unfortunately the type of repair that the customers vehicle is in need of his extended warranty does not coverThe Service Manager called the Extended warranty company to see if they would
give some good will assistanceThey refused Therefore our hands are tiedThe customer agreed and stated he would seek compensation from the extended warranty company

[A default letter
is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

I can not apologize enough to Mr. [redacted]. Unfortunately the lists that we provide to our Out bound calling staff are printed in bulk and are generated in many different ways. The Customer Relations manager and I have combed our internal data base for Mr. [redacted] information to make sure that...

he is not contacted. His information has been completely removed from our system. Unfortunately there are outside sources that we purchase information from that we can not guarantee that his name and phone may or may not be provided to us again in the future. To attempt to avoid contact in this case I am printing a notice to all outbound operators to make every attempt possible to avoid contacting Mr. [redacted]. [redacted] ###-###-####

Unfortunately our hands are tied. The extended warranty the customer purchased does not cover the repairs necessary to fix the vehicle. The customer's problem is with the extended warranty company not with us.

While I understand that the customer was in a compromised situation not knowing what is wrong with their 2007 [redacted] it would have taken a little extra time to diagnose the issue they would have had definitive answer as to the nature of the repair necessary to fix their vehicle. Our service department...

made an effort to accommodate the customer by having them bring the vehicle in right away.  As far as purchasing the 2011 [redacted] we do not force our customers to sign the financial agreements. If the customer was not getting the information they felt necessary to make a decision that was best for them all they would have to do is refuse the terms and not sign the documents.

I contacted the Sales Manager of [redacted] where [redacted] purchased her 2014 [redacted] I made him aware of the issue that the customer was having with her damaged wheel. He agreed to cover the cost of the repair that is estimated to be 561.75 per [redacted] I put a request in for the...

check Friday December 12th. I called [redacted] and advised her she should expect a check in the next 7-10 business days.

Store Manager of Cherry Hill Dodge, [redacted], has been in touch with the customer. He was finally able to reach the origional owner of the vehicle that Ms. [redacted], case# [redacted],  purchased. The origional owner dropped the seat off and Ms. [redacted] has been contacted to come and pick it up...

at her earliest convenience. She advised [redacted] that she will pick up no later then Monday December 8th.

[redacted] came to our dealership on December 16th and signed the necessary cancellation form to cancell her extended warranty. We were unable to cancell this warranty until she came in to sign the cancellation form. We have a representative contacting her today to verify her information and...

explain the reimbursement process.

Complaint: [redacted]I am rejecting this response because:The complaint is closed. I paid the money up front for the repair because we needed the vehicle back. My fiancee and I did not have the time to bicker back and forth about who is responsible for what. I am rejecting the response from [redacted] because although the service manager, [redacted], did contact me -- and he was extremely sincere and helpful -- I do not accept the actions taken by the sales team, especially the sales manager; his last words to me, "I don't know what to tell you. I just work here," still irritate me today. If you sell someone a car and there are problems within 30 days or 1,000 miles of the sale, the dealership is responsible for repairs. It's written on my contract. But I waived that, part of a "requirement" in order for the third-party powertrain warranty to take effect. (I'm young, and look even younger, so they see me coming and assume I'm ignorant to the schemes of car dealerships.) Which is conniving business on the part of [redacted]. Because I was in contact with the dealership twice within those thirty days and heard nothing back. I wasn't able to get to the location to drop off my car until the thirtieth day. And they still found a way to weasel themselves out of it by sending the car down the street to [redacted] to be diagnosed without even calling or asking my permission.  I'll try to refrain from rambling and keep this as professional as possible, but I once again reject the response from [redacted]. I have yet to be contacted by anyone from their location besides the service manager, who stayed in constant contact with me while my car was being serviced at the [redacted] dealership. No issues have been attempted to be dealt with. It is for the reasons above that I cannot in good conscience accept their response. Because an accepted response on my part will lead the Revdex.com and other past, present or future customers to believe they run an ethical business. They do not, and therefore do not deserve the A+ rating that they currently possess on your site. Regards,[redacted]

After receiving Ms. [redacted] request to remove her information from our system I did log into our internal data base and remove the customers address and phone number. I do want the customer to be aware she will no longer receive safety recall notices from us so she will need to check with the...

manufacturers for any possible safety recalls in the future.

Review: Purchased a Vehicle from Cherry Hill Triplex on Saturday March 22nd, 2014 it was a 2008 Mercury Mariner. I drove the vehicle home and Check engine light came on. When I went to drive it on Monday check engine light was on issues with the transmission began. You could feel it skipping and not changing gears. I returned the vehicle on monday for service. I have not received the vehicle back and have not been informed of the problem with the vehicle. While I was home I looked up the vehicle on Car Fax reports and discovered that this same vehicle has had transmission issues before and was serviced in November of 2013. The dealer did not inform me of such issues or offered to provide me with a car fax report, even though they advertise that they do. To this date no car,no response to my calls. Yet I keep getting calls as to how my car is performing and if I am satisfied with my purchase.Desired Settlement: I would like my initial downpayment back, and the deal wiped off my credit, so that I may pursue another purchase with another vendor.

Business

Response:

I left two messages and 2 emails to [redacted]e to speak to him about his complaint. The customer traded out of the Mercury Mariner and has fianced a different vehicle since filing this complaint. I am assuming if [redacted] was unhappy with new vehicle we would be aware. I will continue to attempt to follow up with him to see if he is satisfied with the results.

Review: Leased a vehicle with the agreement to come back in 6mos to re lease for a lower price. Went back and they are un willing to make good on the agreement. I have called emailed and went up there several times with no resolve. They put me in a vehicle knowing I couldn't afford it with the promise of a new deal in 6mos. Sales mgr [redacted] is a liar. I was very reluctant to sign the original papers but was reassured a new deal would be made no problems, he is a man of his word.Desired Settlement: Make good on their agreement. This was their terms not mine. Now I am jeopardy of losing the vehicle and ruining my credit because of them.

Business

Response:

We reviewed [redacted] complaint. The General Manager, [redacted], called Ms. [redacted] this morning and spoke to her about her complaint. He explained to Ms. [redacted] that it is impossible for us to predict 6 months in advance as to whether we can/ or can't trade a customer out of a vehicle that they are just purchasing. Their credit can change, banks change, banks change the programs that they offer us. These scenarios can make it very possible to be able to do something one day then 6 months later make it impossible. The customer also signed a document stating that our dealership will not honor oral agreements and that we can only stand by the written agreements that are written in the contracts signed by the customers when purchasing a vehicle (see attached document)

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Description: Auto Dealers - Used Cars, Auto Repair & Service, Auto Services, Auto Perform, Race & Sport Equipment, Auto Dealers - New Cars

Address: 1805 Marlton Pike W, Cherry Hill, New Jersey, United States, 08002

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