Cherry Hill Triplex

Review: I purchased a 2010 [redacted] Escape from [redacted] on 2/11/2015. That vehicle came with an extended 3 year, 36,000 mile power train warranty through [redacted]. My fiancee and I dropped off the car for service on March 11th with transmission issues -- the transmission was slipping. We heard nothing back. When I finally called them on 3/13, I was informed that my car was no longer on the premises, but was sent to a local [redacted] dealership. I was then told that the issue was an axle issue, a "CV axle inter-joint seal and bushing that's gone bad," to be exact, taken from a voicemail [redacted] left me. I then called [redacted], where I was transferred five times and finally ended up on the phone with the Sales Manager. After trying to get details of the warranty out of him, getting nothing, I informed him that I believe [redacted] is entitled to pay for this. HIs response was, "I just work here. I can't do anything for you," and then he hung up the phone.

Not only did they send my car to [redacted] without calling to ask if I would like to go that route, or if I would be able to pay the diagnostic fee, but they were unprofessional and insistent that they will not cover any expenses. I was told by [redacted] that I cannot even get my car from their location until Monday morning at the earliest. This causes a huge inconvenience for commuting to and from work. We scheduled our drop-off of the vehicle around a schedule that would allow my fiancee and me to get to and from work for the remainder of the week.Desired Settlement: The price for the repair done on the [redacted] premises will be $467.00 plus tax, plus their diagnostic fee. I cannot even get my car from the [redacted] dealership until I pay that diagnostic fee. I would like [redacted] to cover all expenses, both between their dealership and any other dealerships or locations involved. And I would like this process to happen as quickly as possible. If this takes too long, I'm going to begin asking for compensation for distress and inconvenience, as I will need to begin missing work with no means of transportation.

Business

Response:

The Service Manager of [redacted] has been in touch with Mr [redacted] regarding this issue.Unfortunately the type of repair that the customers vehicle is in need of his extended warranty does not cover. The Service Manager called the Extended warranty company to see if they would give some good will assistance. They refused. Therefore our hands are tied. The customer agreed and stated he would seek compensation from the extended warranty company.

Consumer

Response:

Review: [redacted]I am rejecting this response because:The complaint is closed. I paid the money up front for the repair because we needed the vehicle back. My fiancee and I did not have the time to bicker back and forth about who is responsible for what. I am rejecting the response from [redacted] because although the service manager, [redacted], did contact me -- and he was extremely sincere and helpful -- I do not accept the actions taken by the sales team, especially the sales manager; his last words to me, "I don't know what to tell you. I just work here," still irritate me today. If you sell someone a car and there are problems within 30 days or 1,000 miles of the sale, the dealership is responsible for repairs. It's written on my contract. But I waived that, part of a "requirement" in order for the third-party powertrain warranty to take effect. (I'm young, and look even younger, so they see me coming and assume I'm ignorant to the schemes of car dealerships.) Which is conniving business on the part of [redacted]. Because I was in contact with the dealership twice within those thirty days and heard nothing back. I wasn't able to get to the location to drop off my car until the thirtieth day. And they still found a way to weasel themselves out of it by sending the car down the street to [redacted] to be diagnosed without even calling or asking my permission. I'll try to refrain from rambling and keep this as professional as possible, but I once again reject the response from [redacted]. I have yet to be contacted by anyone from their location besides the service manager, who stayed in constant contact with me while my car was being serviced at the [redacted] dealership. No issues have been attempted to be dealt with. It is for the reasons above that I cannot in good conscience accept their response. Because an accepted response on my part will lead the Revdex.com and other past, present or future customers to believe they run an ethical business. They do not, and therefore do not deserve the A+ rating that they currently possess on your site. Regards,[redacted]

Business

Response:

Unfortunately our hands are tied. The extended warranty the customer purchased does not cover the repairs necessary to fix the vehicle. The customer's problem is with the extended warranty company not with us.

Review: I was lied to by a sales associate about a deal I was doing that I could return my car after 12 months on a 60 month lease and have $0 penalty and also that the difference of my negative equity would be cleared. When I went back to trade the car back they gave me a run around and told me the opposite of what I was told by the associate to close the deal. I asked him multiple times if I was able to trade the car back in after only 12 months and he made it clear that I could and I would not have to worry about the difference of what the remaining loan was and to the not worry. The general manager [redacted] also who I just spoke to on the phone, was worse then his sales associate.Desired Settlement: I want to give the car back and not have to purchase another vehicle through this company ever again. I do not want to deal with anyone from the business.

Business

Response:

[redacted] had a lengthy conversation with [redacted]. He explained to [redacted] that there is no penalty for breaking a lease early but would be held responsible for remaining amount left on lease. [redacted] agreed to certain terms when he leased the vehicle. When [redacted] did not hear what he wanted when he decided he wanted to break the lease he became irate, irrational and threatened bodily harm to [redacted] via text message which has been forwarded to our corporate attorney for review. Therefore we refuse to do further business with [redacted]. We will not tolerate such behavior and if there were something that could have been done to help the customer we would have done it.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: they are con artist and liars. I was told when I signed the lease that I could return without paying a single dollar in negative equity. The salesman lied to close the sale. This has nothing to do with the terms and it being a zero penalty return. The general manager was the one who started to get smart with me and I have a a phone recording of him being a person that should not be managing a business. I will be contacting my lawyer and you'll both be hearing from my attorney. Never once did I threaten him during a text message. I have the same messages of him being a terrible customer service employee and he started to get scared when I told him his deal wasn't good enough to satisfy me. He wanted to double my payments and extend my current lease. Attorney will be contacting both of you shortly.

Regards,

Business

Response:

We are no longer willing to entertain any issues that [redacted] may have. He is not welcome at our dealership. [redacted] terminated his conversation with [redacted] after he advised him "he would take him behind the dealership" then proceeded to text [redacted]) We will not tolerate this kind of behavior and in this day and age the way people act irrationally and violently will not subject our employees to someone such as [redacted] threatening physical harm because he is not getting the result he would like. There is nothing further to be done in this matter!!!!

Review: I purchased a vehicle from [redacted] approx 4 1/2 yrs ago and to this day, I continue to get daily phone calls asking if I would like to purchase another vehicle or trade the one I currently have. Most of the calls, to my cell phone, take place during day, while I am at work. I have ask them at every phone call to PLEASE STOP Calling me, and yet, I am still receiving these calls. At this point I do not wish to do any further business with the dealership, nor would I recommend them to anyone else. I'm fustrated that they can not honor my request to please stop contacting me. If I want to purchase or trade a vehicle, I will reach out to them.Desired Settlement: Basically, I would like them to please stop contacting me. Like I stated above, if I want to purchase or trade a vehicle, not that I would go throught them again, I will contact them. I would like no further "harassing" calls from them.

Business

Response:

After receiving Ms. [redacted] request to remove her information from our system I did log into our internal data base and remove the customers address and phone number. I do want the customer to be aware she will no longer receive safety recall notices from us so she will need to check with the manufacturers for any possible safety recalls in the future.

Review: I purchased a 2014 [redacted] with approximately 7600 miles. We took it home and parked it in the garage for three weeks while we continued to drive our older (2012) leased car, which we are returning at the end of the month. The first time we took out the new 2014 [redacted] we noticed a vibration while driving. We took it to [redacted] in [redacted], NJ and discovered it had a bent right front rim, as well as cosmetic repairs to the rim indicating that the area had been damaged and some type of repairs were made prior to my purchase of the car. I contacted [redacted] as soon as we found out and have been going back and forth with them for weeks. The repairs came to $561.75. As of now, their used car manager, [redacted] (sp?), has promised to give us $200 for the repair, but he is very difficult to get on the phone and rarely returns phone calls. I have not seen a cent of that $200 and, really, it's not enough. They should never have sold me a car with a bent rim. They should cover the full $561.75. In addition, they only gave me one key to the car. They had promised to call the previous owner of the car and try to retrieve the second set. After weeks, they now tell me that they will not be able to retrieve a second set of keys, and I'm out of luck. It is unheard of to sell a 2014 car with only one set of keys. It will cost me $250 to buy a second key from the manufacturer. So, in effect, when I purchased this car, [redacted] may as well have handed me another bill for an additional $811.75 for repairs and a second set of keys.Desired Settlement: I want them to pay for the repairs and the second key. Ideally, they should refund me $811.75. However, for the second set of keys, I should have known not to trust them, and had them write in the contract that they would locate or pay for a second set of keys. Since I didn't do that, I'm willing to accept $561.75 for the bent rim and alignment. They have no business selling a car with a bent rim. I was buying an almost new car from what I thought was a reputable dealership -- I expected it to be in perfect driving condition. And I would like for them to return my calls!!

Business

Response:

I contacted the Sales Manager of [redacted] where [redacted] purchased her 2014 [redacted] I made him aware of the issue that the customer was having with her damaged wheel. He agreed to cover the cost of the repair that is estimated to be 561.75 per [redacted] I put a request in for the check Friday December 12th. I called [redacted] and advised her she should expect a check in the next 7-10 business days.

Review: I was sold a [redacted] that had several specific hidden problems (that were well known to the dealership) that were not disclosed to me at the time of sale. I was outright lied to over and over again, to put off the time line as much as possible for getting the repairs corrected. Specifically, things that I would not have noticed at the time of the sale.

The vehicle had several problems both large and small.

The biggest major problem was with an inaccessible actuator that caused the heating system to just blow cold air on the passenger in every setting. As it turned out the service department was well aware of the problem. I had to get this very expensive repair corrected on my own!

Other safety related problems, Daylight running lights are not functional, the passenger door window will go down from the passenger door switch, but only driver can put up.

Also, I had asked the dealership to fix the light behind the speedometer. The service department replaced the instrument cluster without programming it, then screwed up my instrument cluster losing my drivers information center on the cluster, and ability to change all of the settings of the vehicle. They then put me and this repair correction off over and over and over again. Finally they told me that they would not correct the problem even though they caused the problem because there were problems with the trade in vehicle.

I was also told that the vehicle was covered under a warranty that would cover the repair. No such warranty existed, I didn’t get the paperwork on the warranty from the sale. When I inquired about the warranty information, I was told power train only, not what I was told or agreed to at the dealership when I bought the vehicle (discussed at length with [redacted]).Desired Settlement: Fix safety issues no DLR (daylight running lights.

I want them to correct the problems they caused when servicing my vehicle, specifically I want them to get the instrument cluster properly programmed and setup, to return the drivers information center to normal vehicle operation.

Beyond that, I want nothing to do with these people, all they do is outright lie to your face.

Business

Response:

Review: My husband and I purchased a car 1 month ago. The dealer told us they were going to pay off my car loan of the vehicle that was being traded in. When they wrote it up they wrote it up [redacted] the used car manager, said they were going to do it as I sold the car to someone else as it was better for my credit, but it would still be paid off, thus the trade in box on my paperwork doesn't have anything in it, just says n/a. He told us this was all legal and we were good to go. I had been waiting for the payoff to be sent to the bank. They told us the payoff was overnighted to my old bank 2 weeks ago. After calling [redacted] every day for 2 weeks they still hadn't received it. We found out today (2/27/14) it was never sent and they said "since we were unable to sell your car we aren't paying it off". In fact it was recommended that we leave the car at their dealer and let it be voluntarily foreclosed on and repossessed.Desired Settlement: I want my trade in paid off as promised.

Business

Response:

Good Afternoon,

Since the filing of complaint [redacted] the customer, [redacted] has taken posession of her trade. When the negotiation was being made on the customers recently purchased vehicle it came to be we had another buyer for their trade. According to the Sales Manager, it was discovered that Ms[redacted] owed more then anticipated on her trade and we could not get an approval for a loan. The Sales Manager also advised me that Ms. [redacted] was made aware that the deal could go either way and she agreed to move forward anyway. When we could not get approval for a loan for her trade we contacted her and she has taken posession of her vehicle. I left her a voicemail stating I was going to contact the Revdex.com and update you as to her now having possesion of the vehicle again. I also advised her in the message if she should have any further questions she is more then welcome to contact us here at the dealership. I will be on vacation for the rest of this week. I advised her in the message she can contact me after March 10 for further assistance. She also has the option to speak to the Sales Manager [redacted] if she should need assistance prior to my return.

Thank you,

Review: After several years I have had enough of the phone call harassments from this company. I have told them numerous times to remove my name and phone number from their data base but they always hang up on me or get nasty. I have left messages and called the co but never received a response. One woman literally got into an argument with my wife and was rude an nasty. I only want them to stop calling and harassing me to buy a new vehicle or trade mine in. The number in question that keeps calling is ###-###-####. Thank-you hopefully you can have better luck then I did.Desired Settlement: I believe this is bad business habits and they should not pressure the public into doing something they don't want to do. I believe the Revdex.com should make them take my name off their list an stop harassing me and my wife.

Business

Response:

Thank you for making me aware of customer's desire to be removed from our contact list. I removed him/her from our internal data base immediately. Unfortunately this will inhibit us from further notifying the customer of any recalls pertaining to his/her vehicle.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Purchased a 2014 Kia Rio on 3/1/14 and was told on 4/4/14 to return auto as they couldn't register auto , Deal was unwound and I have a copy of cancelation form. However dealer never sent form to finance company... so now [redacted] bank wants me to pay for a car I don't have and dealer won't return or answer any of my 10+ phone calls and messagesDesired Settlement: Would like Dealer to contact [redacted] bank and let them no deal was unwound and they have auto I don't and all credit reporting agencies to be notified that I was not late, non did I ever have a loan for this auto

Business

Response:

I tried to log onto Revdex.com’s Website to close out this claim however it was giving me an error message saying I did not have access to it.

Our Store Manager at Cherry Hilll Kia,[redacted], has been in touch with Ms. [redacted] case# [redacted]. Since the filing of

this claim the issue at hand has been handled. Due to the fact that [redacted]’* estranged significant other was unable to sign the title for the vehicle that Ms. [redacted] was hoping to trade towards a new vehicle we had to "unwind" her deal and give her trade back. Unfortunately, [redacted], the bank that the new car was to be financed through overlooked her loan as being cancelled. We have a signed release form from the customer. Sales Manager [redacted] has been in touch with [redacted] Bank and spoke to the account manager, [redacted], who assured [redacted] this issue was handled last Friday, May 9. [redacted] placed a call on Monday and spoke to [redacted] again this past Monday, May 12‘“, she confirmed again the issue is taken care of and [redacted]’* re00rds have been updated. [redacted] then placed a Call to [redacted] to let her know everything has been taken care Of.

Sincerely,

[redacted] Customer Relations

Review: I bought a new car on 4-8-14 from Cherry Hill Triplex. We were there beyond the closing time,doing the paper work. The salesman read the contract to my father and I. I was happy with the deal he read off to me, so I signed the papers. The next morning, my wife noticed that the brand new car had a missing for light casing. I called the dealer to let them know about this, and the salesman never returned the call. My wife pulled out the contratcs to get info off them, and noticed that the price the salesman quoted was completely different then what was listed on the contract. He added 2 different extra warranty packages, which he told us at signing, he was "giving to us" for free. They totaled $1,700.00. I called the dealer once again, and was told the salesman would get back to me, and still didnt. I decided to go up to the dealership, and at this point I was disgusted with the way they do business, I just wanted to return the car and shop elsewhere. We had a few words there, and I was going to leave the new car there, but the sales manager told me that if I did, he was going to take me to arbitration. He then proceeded to tell me that he would change the contract and subtract $2,395.00 off the loan. I have a signed piece of paper he wrote that states that he is going to do this. He is suppose to be drawing up a new contract.Desired Settlement: I would like to keep the extra warranty packages that the dealer promised, with no charges for it. I want to have everything the existing contract has, minus the price of the packages.

Business

Response:

We had the customer Mr. [redacted] back to the dealership last evening and had him resign the car deal without the service contracts. Customer's Financial Documents no longer reflect the charges for those contracts. Customer left happy with this outcome according to the Sales Manager.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

[redacted].

This issue has not been resolved , I have tried responding to last email about. We resigned all documents and corrected the loan amount . By doing so the dealership removed two programs that I was told was included at no additional cost . I received a statement from [redacted] bank for the original terms , they explained to me that cherry hill [redacted] has not submitted the new loan documents . I have contacted them via email and phone numerous times with no resolution . Please reopen this case issue was never resolved , I'm still disputing cherry hill mitsubishis business practices

Review: I brought in my 2011 Town and Country, since we had intermitted problems with the radio. Every time we use our heat (on the center/window) the radio flickers numerous times. The flickering of the radio/DVD console continues until you either turn off the heat or move the heat to the floor setting. If we use the heat on the floor setting only, the radio works perfectly fine. In addition, the radio/DVD player preformed without any malfunctions if the heater was completely off and while the air conditioner is in use. I thought it might have been when the dealership installed the DVD player at the time of purchase. On December 18th, I brought the van into the Cherry Hill dealership (location of where I purchase the van) for diagnostic. The Service Tech informed me that the radio completely stop working during their diagnostic. He informed me there was an internal short in the radio and it would cost $555 for parts and labor. I explain to him it was working fine when I brought the van in and surprised it wasn’t covered under the warranty. I told him that I would not replace the radio and pick up the van the next day. On my receipt, there was a sticker to call [redacted]) if I wasn’t completely satisfied with my service. So, I called his number and left him a message. It was odd that his voicemail didn’t acknowledge his name or the company. On December 26th, I got a call from [redacted] asking me for a phone survey of my recent service. I informed her that I was dissatisfied with service and already left a message with the Service Manager. She informed me I should hear from [redacted] the next few days. On December 30th instead of receiving a phone call from [redacted] I got a call from original service tech that I dealt with. Our conversation didn't go anywhere and I explaine again the cause orginated from the heater. He simply ignored the cause and stated that it might have been a coincidence, and it as impossible for the heater to cause that problemDesired Settlement: Prefer to get the repair under warranty at a different dealership

Business

Response:

I wanted to give an update as of today. We have reached out to our [redacted] rep to see if either the customer or the dealership can get some assistance with the radio. The [redacted] Rep is currently in [redacted] on business and not easily accessable. We are hoping to have an answer from the rep to report back to the customer within the next few days.

Review: Purchased 2011 Jeep Grand Cherokee. Dealership managers stated that I had been approved through Wells Fargo and that my payments were $390.00 a month. Payment is now $463.00 lied about beating my banks interest rate in which I already had approval for financing. Advertised vehicle at 23,995.00 online. Charged me $24,995.00 general manager claims because I brought vehicle back (because I was unhappy they did not disclose the tires only had 25 percent of the tread left) general manager states the price is good by appointment only I had an appointment. Promised to replace tires now not going to replace tires. General manager states he will not renegotiate my contract because I brought vehicle back and I was a dishonorable customer because I brought a vehicle from Kia and I tried to shop at Dodge which are all owned by Cherry Hill Triplex . Managers in both Kia and Dodge were very unprofessional, unethical, rude. I have visited the Kia dealership to resolve these issues over the course of about 2 weeks in which each visit lasted 5-6 hours . Managers non responsive to phone calls. Finance manager also non responsive to phone calls. Dealership makes committed promises and does not follow through. General manager veryrude and insensitive to customers sat and ate salad while talking to me. Manager in Kia very rude when explaining contract by stating you already signed and they were going to do nothing else including replacing my tires as they initially stating they were and they also wrote they were replacing tires and doing the touch up paint on my sales folder. Made appointment with Dodge twice told by Kia manager they were going to replace tire wasted my gas 2 days in a row only to be told the tires were good enough.Vehicle was seen in Kia repair shop and repair person there stated vehicle should not have been on lot without replaceing tires first. Kia repair shop stated the tires needed cahnging. Good year tire inspected stated tires need changing.Desired Settlement: Repair tires and dents in vehicle as promised on signing date. Adjust Price to advertised internet price and monthly payment back to $390 as agreed upon. Complimentary Service.

Business

Response:

Have been trying to reach customer by phone with no success. Customer doese not have voicemail set up. I sent an email this morning to email address that your provided in complaint. I am hoping to hear a response via email.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:I had to purchase another vehicle due to the dealership selling me an unsafe vehicle which required me to spend more money out of pocket the person that contacted me stated all she could do was apologize but that does not compensate the tremendous loss I suffered and the neglect and lack of concern of the dealership and sales managers.

Regards,

Review: I recently traded in a 2011 [redacted] Avalanche for a 2008 [redacted] Avalanche. Aside from not being up front and very misleading (I received a signed letter that they would pay 110% Kelley Blue Book for my 2011 truck, which was certainly not the case) Fiat of Maple Shade do not respond to customers well at all. After agreeing to a deal, I had to take the 2008 Avalanche back to the dealership to address a headlight flickering issue, which has not been fixed and resulted in them replacing the alternator. Soon after that I had to take the truck back once again to have an O2 sensor replaced, and the radio/navigational unit to be looked at because it was not, and is still not operating as it is suppose to. Now I have faulty TPMS(Tire Pressure Monitoring Sensor) where the check tire pressure flashes off and on, on the dash board cluster display. In addition to these mechanical issues, the dealership has not been responsive at all. I had an extended warranty on my 2011 truck which needed to be canceled and credited back to me. The dealership informed me this would take a month to a month and a half to have this done. I recently called the warranty company and the dealership never submitted the necessary paper work to cancel the 2011 truck's extended warranty. I had intended to use the credited money from that warranty to purchase one for the 2008 truck and that time has come and gone. This whole week the dealership has not called me back after calling multiple time and leaving messages and speaking with a manager.Desired Settlement: I would like for the dealership to submit the cancellation of the extended warranty for the 2011 truck, to the warranty company and fix all of the mechanical issues that I am currently having with their truck, this way there will be no issue as to the condition/functionality of the components of the truck and having it warranted won't be an issue. In addition I would like for them to purchase or give me an extended warranty at their cost, which is through the same warranty company I had previously purchased my warranty from.

Business

Response:

This complaint has been forwarded to the General Manager at Fiat of Maple Shade to speak to customer. Waiting for outcome of conversation to report to Revdex.com.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:As of today July 16, the only issue that has been resolved is my warranty from the 2011 truck was officially cancelled with the warranty company. The other problems stated in the original complaint have not been resolved. Monday, July 14 I dropped my truck off at the dealership for them to diagnose the issues previously stated. The dealership was unable to correct the flickering lights and fix the improperly functioning radio. They were also unable to correct the TPS sensors, which all four sensors are faulty now and give no air pressure readings. I was informed that I will need to drop my truck off at a [redacted] dealership and allow them to diagnose the issues mentioned.

Regards,

Business

Response:

I would like to reiterate that in my statement to the Revdex.com I said that the staff of Fiat of Maple Shade are currently working with Mr. [redacted] and his issues. In no way did I state the issue was put to rest or that the reparis were complete. It is unfortunate that these complaints are time sensitive and that I have no choice but to say at this point we are working on resolving the issues with Mr. [redacted] vehicle. I do not have the luxury of waiting until the repairs are finished due to time sensitivity. My only choice as of now is to merely update the Revdex.com and advise that we are aware there is a problem and [redacted] the GM of Fiat assures me he and his staff are doing there best to get to the bottom of it. I will update the Revdex.com with a final resolution when we get to that point and the repairs to the vehicle are complete.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and at this point in time I can only acknowledge that things are still in the process of being resolved

Regards,

Review: I went to this dealership to purchase a used 2009 VW Diesel TDI I saw online. My boyfriend and I went to NJ to test drive the car. When we got in the car to drive it, we noticed the air bag light was on. So we brought this up to the salesmen. He told us that's a vw thing. After some heckling we later spoke with the used car manager who later told us it could be a safety issue and he would look into it. We also noticed while test driving the horn and stirring wheel buttons did not work. The used car manager offered us a 3000 mile warranty with the vehicle. We left Monday night with hopes of hearing from the manager the next day. Monday night my boyfriend spoke with a VW expert who told us the 3 issues with the vehicle were related and for $350 could be fixed. Another manager from the car dealership spoke with my boyfriend and myself the following day, trying to make a deal.we were told that we could not get the warranty we were promised. But we settled on a price. Later that evening we drove to the car lot to make a deal and purchase the car. While my boyfriend and I were inside signing paperwork and paying (by check) for the vehicle, an employee went to put fuel in the car.once all the paperwork was complete, I went to start the vehicle to drive home and the vehicle wouldn't start. The employee put regular gasoline in the vehicle. This could destroy the entire motor. We were told they would fix it. We could not leave with the vehicle. The next day, we called the dealership and told them we no longer wanted the car. It wasn't the car we purchased, due to their mistake. Since then, (last week) we have not heard from anyone after several attempts to call. We put stop payments on our checks. They made one attempt to contact my boyfriend to tell him the checks had processed, which they have not. I have called numerous times and no one will answer or return my calls. We never had the vehicle in our control. We don't want the vehicle.Desired Settlement: We do not want the car. We've never had the vehicle in our control. Due to the dealership mistake. Our desired outcome is that the deal is terminated. We keep our money and they keep the vehicle. It woould be respectful to hear back from the business, ratger than be ignored.

Business

Response:

I just spoke to [redacted], the General Manager from Cherry Hill Dodge. He advised me that a request was processed for full refund for Jennifer [redacted] and [redacted] in our accounting office and a check in the full amount will be ready for pick up at our dealership today. I left a voicemail for Ms. [redacted] and sent her an email letting her know the check will be ready for pick up today...

Business

Response:

Good Morning, I have an update on Case# [redacted]. I responded to this case yesterday stating we were issuing full refund for purchase of the VW that the customers were going to purchase. It has been brought to my attention that a stop payment was done on the original check issued to purchase the vehicle so no refund is due. I emailed the customer and let her know that she has no obligation to the vehicle she was going to purchase and we have no obligation to refund any money because of the stop payment on the check. Thank you.

Review: I have resolved a previous billing error due to eccentric and mis-labeled accounting on the part of the finance bank they hooked me up with, and the misunderstanding that no one explained about a different sales tax rate between the sates. However, it took them 3 months to finally refund a gap insurance policy and a service contract that they lied to me about having to also purchase when I bought the vehicle. And they are now refusing to refund the 8% sales tax collected for those policies to the tune of $344.00. Given that the paperwork was not even dry by the time I cancelled them, there is no way the tax was paid to the State of **. I am sure they kept it.

When scrolling through the "Primary Nature of Your Complaint" list to fill out this form, I could have chosen about 15 items in relation to my dealings with this company, but stealing sales tax at the moment tops the list. You return an unopened bottle of catsup to the grocery store and they return your tax. Astonishing that they think they can get away with this.Desired Settlement: Refund of $344.00 in sales tax for a two policies that were purchased [redacted]13, and canceled [redacted]/14.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

ANY business I have ever had contact will will refund your tax paid, in addition to the purchase price. NOT ONE, makes you "go to the state" to get your taxes returned, not to mention that the 'product' was returned before the ink was even dry - less than 36 hours with New Years Day in between - and therefore the tax could not have been paid to the state at that time. If it was "paid" then that we their error and they should go to the trouble to retrieve it, not the customer. This response is just retaliation for my complaints about how I have been treated. Very classy.

I will be submitting paperwork to the "state" for the sales tax. I predict that they will tell me that Cherry Hill Mitsubishi never paid it, and we'll start this little game of chase all over again. This is just one more example of how little this company cares about the customer, with a toxic and scamming company culture that goes all the way to the top.

Regards,

Business

Response:

It is the customer's perogative to seek reimbursement from the state if that is what she wishes to do. We feel we have upheld our obligation and refunded the customer everything she is entitled to.

Review: On 8/15/14 I needed to cancel a service contract for a car I sold. I called the dealership and left 3 messages but nobody would call me back. After demanding to speak to someone I was told I had to come into the dealership to cancel the contract. I knew this was not true since I cancelled several in the past. Finally I was told to fax them the information which I did on 8/15/14. Since then I called again and left 3 voice mail messages trying to make sure they are processing my request. Again NO return phone calls. Finally was able to reach someone on 9/8/14 who informed me the paperwork was still sitting on his desk and was never even processed yet because he was "too busy". Too busy for 3 1/2 weeks? He doesn't want to process the cancellation of the contract and lose money. He says he will process it on Friday which means I would need to wait another 4 days. This is unacceptable.Desired Settlement: To get my service contract cancelled and my money refunded to me ASAP. I have already waited over 3 weeks and it is still sitting on their desk.

Business

Response:

Good Morning,

I confirmed with our accounting office that the necessary steps have been taken on our end to cancell the Service Contract in question. It usually takes [redacted], the warranty company 6-8 weeks to send out reimbursement check.

This place is a joke.... I found a van on line and we called about it. they said yes they had it come in. It was 2 hours away and they knew it. they called us again when we were 2 miles from the place just to see if we were still coming. when we got there they took our information and we sat there waiting, and waiting. next thing you know someone said the van was at the other dealer across the street someone was making a deal on it, they pretended they went looking for it.... and then told us it was no where, they could not find it anywhere... it was not showing it was sold but it was missing! They brought out another one we didn't want white and they wanted $[redacted] for it! I looked on the site and it is still advertised today! These people are Crooks! It was what you call a bait and switch tactic!!! Never Again... we spent almost 2 hours there and walked away with nothing .

Review: The car dealer gave me false information, and he will not remove the unnecessary extended warranty.Desired Settlement: I would like him to remove the unnecessary warranty, and lower the monthly payments.

Business

Response:

[redacted] came to our dealership on December 16th and signed the necessary cancellation form to cancell her extended warranty. We were unable to cancell this warranty until she came in to sign the cancellation form. We have a representative contacting her today to verify her information and explain the reimbursement process.

Review: I received a letter from Fiat of Maple Shade that represents an email communication from the GM - [redacted] - to someone name [redacted] with the make and model of my car (Mini Cooper), stating the wish to offer me 110% of Kelley Blue Book value, plus additional incentives if they can purchase my car in the next week for a buyer who is leaving on vacation and is interested in my vehicle. Upon receiving the letter with my personal info contained therein, I contacted my personal dealership who confirmed they do not release any personal information and that there are privacy policies that have been signed that guarantee they do not release such information.

After confirming online the correct phone number for Fiat (not the number listed on the document) I contacted Fiat to verify the name of the GM and to alert them about this suspicious mailing. I was told by the receptionist that another call was received with the same concern and she asked me to hold while she got the GM so I could speak with him about my concern; instead I was transferred to a VM. When I called the following day I was transferred to [redacted]. I asked how he received my personal information and he said MY dealership released it to him. When I informed him my dealership did not do that due to privacy policies he then said it must have been another company that I used to service my car. I exclusively use my dealership for everything, even oil changes, so this clearly was another lie. [redacted] then said he had a database with my information and he could not say where my information was obtained. When I said I want my information removed from the database he said he could try but "wasn't sure." I pointed out this is a misrepresentation of false communication and very dishonest and I did not give them my personal info nor did I give my consent for my personal info to be used. I informed him I would contact the Revdex.com, to which he replied, "Go ahead, what can they do? I'm not doing anything illegal."Desired Settlement: I would like this type of solicitation banned and my personal information deleted from whatever database they have at their disposal. To use a person's personal information, especially when consent is not given, is reprehensible - especially when there is already enough information out there for people to commit identity fraud. I had to spend my morning contacting my dealership and contacting the NJDMV to confirm they did not release my personal information. On their suggestions, to take steps to ensure my personal information and identity are secure I had to spend further time checking my credit reports to ensure nothing illegal was happening under my name. This is an extremely poor business practice, if the GM is unaware of this solicitation he should know his name is being misrepresented and this presents the entire company as a deceitful and untrustworthy business.

Business

Response:

I contacted the General Mananger at Fiat of Maple Shade regarding [redacted] complaint. He advised me he is aware of the mailer that she recieved and assured me that her complaint is being addressed. The third party company that facilitates the mailer sale purchases customer information to use during promotional sales. Her informations was obtained from the company running the sale. The General Manager has reached out to his contact for the [redacted] Company and has asked that her information be romvoed from any future mailer lists that Fiat may run with HIS company. If another company is used down the line and provides her address on a list again all she will need to do is contact us directly and we will be happy to do the same. These mailer companys obtain/pay for customer information and provide it to us.

Review: I purchased a vehicle [redacted]) on 8/24/13 from the Cherry Hill Triplex. I have wrote letters, send emails and called in reference to numerous matters. One was taken care of immediately however two remain outsanding issues. I requested a secondary key for my vehicle via a letter written on 8.28.13. I was advised by the sales manager [redacted] to provide the location my nearest [redacted] dealership and a key would be ordered. I have called to follow up and have unsuccessfully not received a key nor a return call. Secondly, I traded in a [redacted] and to date no payment has been received to the holder of the remaining balance ([redacted]) along with a secondary check for an outstanding credit card which was apart of the agreement when I financed the vehicle. I contacted the current bank [redacted] which financed my current vehicle and they advised a payment was drafted to Cherry HIll Triplex on 9/11/13 on behalf of the agreed amount I financed. I have received two debt notices from [redacted] stating they have not received payment for the remaining balance on the 2003 [redacted]. In 6 days it will be 30 days since this deal took place and I am not satisfied with any of the customer service practices by this entity. Furthermore, my temporary registration has expired on 9/12/13 and I am not aware if the paperwork for my registration has been processed correctly.Desired Settlement: I would like an update on the following matters, an order status of my replacement key, the status of two requested checks and an update on whether or not my registration paperwork has been processed correctly. I would prefer an updated of all items communicated in writing addressed to my primary address.

Business

Response:

I spoke to [redacted] on a few occasions today. Our used manager Nick has authorized a key being purchased at a Nissan dealer more convenient to [redacted]. The other dealership will need to call us for payment over the phone or via fax machine when she goes for appointment. As far as the pay off on her trade in. The bank was ovrenighted a check from our accounting office on 9/16 to pay off her trade. They should be in the process of updating Ms. Thomas' info. Her tags and or registration will be in the mail either today or tomorrow per our accounting office. We had to wait for her deal to be finalized before we could send out for DMV portion of process.

I asked [redacted] to reach out to me as soon as she makes the appointment at the Nissan dealer so that we will know when to expect thier call for over the phone payment.

[redacted] seemed satisfied. I assured her that customer service is very important to our dealership and that we are constantly working to make improvements where and when we can.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], I have spoken to [redacted] on numerous occasions via email and phone. I have received my registration and payoff paperwork for my trade in via SB1 FCU. I am still working out the details on obtaining a replacement key with a local Nissan dealership.Furthermore, I have discovered and brought to the attention of Stephanie there was an incorrect balance issued for the payoff of my trade and outstanding credit card payment. She is working with the general manager to figure out a solution to this matter. Regards, [redacted]

Review: I purchased a vehicle from the [redacted] about a year ago and I continually recieve solicitation calls about every month from them that they want me to purchase a new car . I repeadtly tell them that I do not want to purchase a new car, and I do not wish to be contacted, but theycontinue to call.Desired Settlement: No more phone calls from [redacted].

Business

Response:

I removed Mr [redacted] from our internal computer Data Base. I searched his Name Address and Phone Number in a secondary Data Base that we utilize and there was no record of him at all. He should not receive any direct calls from any of our dealerships in the future. I do not have control however, over any third party advertising methods used to notify our present and/or previous customers of special offers or sales. The contact information is not pulled from our internal data base sometimes it is purchased through other methods. The daily sales calls will stop immediately.