Cherry Hill Triplex

Review: I wouldn't recommend this dealership to anyone. They are DISHONEST, UNTRSUWORTHY CHEATS. I went to Cherry Hill Triplex, more specifically [redacted] after seeing a 2013 BMW 328i advertised online. I wanted to trade my 2011 [redacted]x3 in. Once there I had to wait several hours while the sales manager gave me a ridiculous quote on payments. After deciding on an affordable monthly payment they would NOT tell me my APR. After I signed and left with my new vehicle I received a call the next day telling me to bring the car back to sign additional paper work. I thought this was strange and I had never experienced this when I bought my vehicle at [redacted]. I returned with the vehicle and was told that my payment would need to increase by almost 75dollars. I told them the night before we agreed to what the monthly payment would be,. I was told that the terms we agreed upon before were no longer being offered . I became upset and after another 1hr they finally gave me the car at the price/payment they told me before. The following day I noticed the car had a bubble on the tire(defective tire) I had to have the vehicle TOWED back to the dealership!!!. Once there the sales manager accused me of hitting something and damaging the tire. I was astonished. I told them I hadn't had the car 3days and had to have it towed. He again told me that I could have hit something. I asked him why would I damage a car I just bought? He had no answer. He pulled me aside and told me there was nothing he could do. And walked away ! He was rude, dismissive and did not care about customer satisfaction. He told me to leave the car there. So I had to leave both my traded car and the car I just purchased at the dealership and get a ride home. So as of now I have no vehicle to drive. They hike up APR rates. I had a 3.9APR on my [redacted] from [redacted] and [redacted] gave me a 5.01APR thereby increasing my payment amount even though when I spoke to my own lender they offered 2.9Desired Settlement: Replace the tire with a new one

Business

Response:

The General Manager of [redacted] has been in touch with [redacted] Since the filing of this complaint the customer has been to [redacted] and the deal unwound, which relieves the customer of any responsibility for the vehicle in question.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me ( i.e. I got my original car back). However I am completely dissatisfied and alarmed at the practices of this company. Completely unprofessional. They kept both my vehicles while in dispute over a tire, offered me NO shuttle NO courtesy vehicle, NO rental car. Finally after fighting for days to get a damaged tire replaced I had the tries inspected by an outside company and was told that the tires they gave me didn't even match specs!. [redacted] do not have spare tires therefore all tires must be run flat tires. This dealership replaced with non-runflat tires... this is very dangerous and could cause someone serious harm if in an accident. Management/financing team at this location is horribly dishonest and feels no need to engage in any type of customer service. In fact, I was told by one member of the management team that he "didnt care" . They quoted me payments ranging from $700 month to $520 thereby showing that they are escalating interest rates to get more $$$ from the buyer. I know this isn't illegal but its certainly not in the best interest of the consumer. Just because they undid the deal does not absolve them of responsibility. I feel for other consumers who may have gone through something similar ( which is apparent based on the [redacted]) and got stuck with unforseen fees, costs, maintenance thats unexpected when purchasing a car, especially one from [redacted] ( they sell [redacted] and the [redacted] for goodness sake) I hope that the Revdex.com will look into their practices as to prevent future consumers from having a similar experience. The only saving grace at this place are the salesmen/women, office staff and service people. Middle sales management/financing team and up are completely untrustworthy, lacking people skills, lacking customer skills, and unknowledgeable about the cars they sell. If I could contact the owner I would!I read the response from the general manager and frankly... its worthless.

Regards,

Review: On September 9, 2015, I purchased a used 2015 [redacted] 500 VIN# [redacted] from [redacted], and was issued a 20 day NJ non-resident license plate. The license plate expired on Sept. 28, and since that day, I have been unable to drive the car because the title was never forwarded to Pennsylvania for that state to issue a permanent licence plate. I had paid cash for the car, along with the required Pa state sales tax. To my knowledge, the sales tax has not been sent to Pa either. I have contacted the dealer numerous times by phone and email. They have responded mainly with either silence or lies. However, one employee, in an apparently unguarded moment let slip that the problem is that they don't have the title for the car that they sold to me. This despite that they gave me a signed copy of the "Title and Lien Satisfaction" document that attests that they have the title and no liens are on it. In short, I have a car that I paid for but do not have the title to so I can't drive it legally (or do anything else like sell it or get it inspected). A Mr [redacted], Business Manager, has been the main character behind the stonewalling.Desired Settlement: 1. That the dealer provide a loaner car at no cost to me until the title issue is resolved.

2. That the unencumbered title of the car should be forwarded to Pennsylvania as soon as possible, so that a permanent license plate may be issued.

3. A refund of all dealer document service fees and on-line registration fee, totaling $307.95, because of the dealership's failure to deliver the title in a timely manner.

Business

Response:

The General Manager of [redacted], has been in touch with Mr. [redacted]. Apparently there was a hold up in our accounting office which delayed the processing of the finalization of some documents. Mr. [redacted] sent the customer $500 for his inconvenience and also told the customer when his oil change is due to bring vehicle in and see Mr. [redacted] personally and he will be happy to cover his oil change free of charge.Mr. [redacted] assured me that when he spoke to Mr. [redacted] he seemed very happy with his resolution.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I went to this location to try and get a car loan on April 21st. They said I didn't make enough money and that my credit was bad and couldn't help me. I left and a week later they called me and said they could work with me so I went back on the 29th. They said that I could get approved for a 14 per interest rate and my payments to be no higher than what I thought I could afford at 350 a month. I get that I have bad credit but they then needed a letter from my boss stating that I would get better hours so I did. To make this short they came back at me 5 days later with a higher rate and payment. I barley made enough to cover the 350 but I could do it. They came at me with a 419 and chance payment n 18 percent rate which they said they couldn't do any better. I barely make that in two weeks. I got extremely mad cause I gave them every thing they asked for the previous 2 days following but they said for me to come back that Monday the 4th of April. After a big fight with the sales guy I ended up with a 10 dollar more car payment n still got stuck with the 18 interest rate. Before I signed the papers I asked for my original trade back cause they gave me the new one to drive since the 29. They didn't have it. I had to take what they gave me. I was enraged n upset that night. Heard it happens often.

Business

Response:

I had a member of our management team contact Ms. [redacted]. From what I understand he and Ms. [redacted] were able to meet in the middle as far as her payment was concerned and offered her a free oil change for her trouble

Review: I purchased a 2014 [redacted] forte from Cherry Hill Kia on February 16,2015. I have been given 3 temp tags and still have not gotten permanent tags or registration. I am not being given a rental car and nobody can tell me why I don't have tags yet but I'm still required to make car payments monthly. I am beyond angry and frustrated. This is the most unprofessional business practice I have ever seen. I get to the rental place and I'm told j have to pay a deposit for a rental which I refuse because I already bought a car that I should be able to drive.

Business

Response:

This case has been referred to Management. The Sales Manager of our [redacted] Store has been in touch with the customer and is working with her to resolve this issue.

Review: When I purchased the car they never mention that they were going to add on an extra $2000 for warranty which I never agreed on. Once I noticed the extra charge I went to the dealer and they couldn't give me a clear answer on where the extra $ 2000 was from. Once they finally figured it out they gave me a bucket list of things to do to get my money refunded. I went home and did everything they asked me to do but my bank told me they had nothing to do with the issue that the dealer lied to me. I was trying to be very patient with them but this is unreal.Desired Settlement: I would like to get my $2000 refunded or knocked off my total balance.

Business

Response:

I wanted to let you know that the customer's request has already been processed. [redacted] visited our dealership and met with one of the Finance Managers very recently at which point the steps were taken to cancel the Gap insurance as well as the Service Contract that was originally factored into [redacted]'s loan. I have been dealing with [redacted]'s son who has been extremely helpful do to a bit of a language barrier. I spoke to [redacted] (son) today and confirmed that we have done everything on our end as far as cancelling the aforementioned contracts. The credit will not go directly to the customer but will go to the financing back to credit the funds to the balance of the fianced loan. I also explained to the customer's son that the credit to his fathers balance may not be immediate due to updating limitations on the financing bank's end. I suggested give some time for the bank to update before calling for an updated balance.

Review: I PURCHASED A 2008 TOWN AND COUNTRY ON OCT 4, 2013. ON OCT 5TH AND 6TH THE VEHICAL HAD STARTING PROBLEMS. I RETURNED TO CHERRY HILL TRIPLEX ON THE FOLLOWING DATES.

OCT 7,8,9,10,1121,22,23,24 AND THEN NOV 2,4,5,6 FOR THE SAME ISSUE. I HAVE BEEN TOLD SEVERAL THINGS WHICH INCLUDED JUST PLAY WITH THE KEY AND HOPE THAT IT WORKS. I WAS ALSO TOLD THAT THE SUPERVISOR OF THE SERVICE DEPARTMENT WAS TIRED OF ME BRINGING MY CAR INTO THEIR LOCATION AND THEY WILL NOT CONTINUE TO ALLOW ME TO DO SO. REALLY? I AM LOCKED INTO A CAR FINANCE OF $23,999 OVER THE THE NEXT 60 MONTHS AND I AS A CONSUMER CAN NOT HAVE A RELIABLE VEHICAL TO DRIVE? THE CONTRACT SAID THAT THE DEALERSHIP WOULD GIVE ME A 60 WARRANTY. I WAS MADE TO FEEL THAT THE ISSUE WITH THE CAR THAT I PURCHASED FROM CHERRY HILL TRIPLEX IS AN ISSUE THAT I MUST LIVE WITH WHILE I OWN THE VEHICAL.Desired Settlement: I AM REQUESTING FOR A REPLACEMENT VEHICAL THAT IS COMPARABLE TO MY PURCHASE. A VEHICAL THAT ACTUALLY OPERATES WHEN I PUT THE KEY IN IT.

Business

Response:

Good Morning,

I wanted to inform you that the necessary repairs have been made to the 08 Town and Country mentioned in [redacted] complaint. She contacted Chrysler they advised her to take the vehicle to our Dodge/Jeep/Chrysler store to have them look at the vehicle beings they specialize in Chrysler products. They were able to diagnose the issue that our Mitsubishi Store was unable to duplicate, therefore, unable to diagnose. The necessary repairs were done fairly quick and returned the customer's vehicle to her in a timely manner.

I spoke to [redacted] this morning and she stated she is no longer having problems with the vehicle. She said since the repairs were completed the vehicle is now running just fine.

Customer is satisfied with resolution and repairs made to vehicle.

Sincerely,

Customer Relations