Chevron

Good afternoon [redacted]Thank you for contacting us regarding the complaint from our terminated driver, [redacted] Every employee or employer makes mistakes from time to time. And that's what we were hoping after experiencing a few issues with, [redacted] and chalked them up to miscommunications...

with us.      One issue for example was not submitting the original Bill of Ladings (proof of deliveries of cargo) to our factoring company via tripak (A separate mailing system located at truck stops). This is required of every driver in order for all companies involved in a load to get paid. After several of the delivery receipts were not being received we explained to Mike how important these documents were & asked that he photograph the envelope & tripak drop box upon sending. There was also other DOT required paperwork that was never turned in to us.      Another issue that came about were loads not getting delivered on time. He was lying about his whereabouts. One particular time that stands out is a crane appointment was missed by eight hours resulting in a bill for the crane for $[redacted] in which we were responsible for half of. He lied about his truck breaking down but after inspection of the truck and speaking with his acquaintances, the truth was he left a day late. We continued trying to work with the driver.       On 4/1/16 he picked up a load in Darien, WI for delivery in OH, PA & NY. After not being able to get in touch with the driver we finally found out on 4/7/16, that the truck, trailer & cargo were left abandoned at a truck stop in Monroe, WI. No loads were delivered.        Since we had a contract with the broker to deliver these loads we had to hire an independent truck owner operator to pickup the abandoned freight & deliver the loads. He submitted a bill to us that we paid. We also had to drive to Browntown, WI. to pick up the paper work from the abandoned truck and deducted time and mileage. We deducted these off the drivers final settlement.       If you would like to discuss this further we have all the documentation to provide all charges we incurred & deducted from his final settlement. If you could please confirm receipt of this message that would be great. Thank you so much!    Thank you, and God Bless!

We have never ripped off any of our customers and we have never done false advertising. There is a price difference between cash and credit, and that is why cash is 10 cents cheaper than credit. The big sign outside shows Cash/Chevron credit card pricing (It says that at the top), and its different...

from the pump because the pump shows credit card pricing. This is the case with almost every gas station you go to. There is always a difference in cash and credit pricing and in no way do we try and trick people to thinking our gas is cheaper and then charge them more at the pump. The big sign states "Cash/Chevron Credit", the reason that same price doesn't show at the pump is because you can't pay cash at the pump. Anybody who is paying at the pump is using a card so it wouldn't make sense to put cash price there. We also have 2 smaller signs outside that also show Cash/Credit pricing, so there are a total of 3 signs that clearly show cash and credit pricing and if you look at them you will notice that cash and credit pricing is different. If your wondering why? Well thats because we have to pay credit transactions fees so that why we charge 10 cents more. I hope this answers your complaint, and I also just want to say, that before you make a false claim you should try to get in contact with the owner or ask who ever is working why there is a difference in pricing. I hope we can earn your business back and you continue to come to the Chevron.Thank you!-Management

I am rejecting this response because the price advertised on the street is significantly lower than the price charged at the pump.  From the street it is not obvious you must purchase additional services to receive the listed price.  The businesses has not addressed this underlying cause of confusion nor refunded the amount charged over their misleading advertisements.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
This was not the employee [redacted]'s fault as he was following the managers order not to return the tank. Not asking for $30.00 just wanted to return the expired tank.

I am sorry for the untimely response. The manager for this site has been out of the country for quite some time. I am the assistant manager and after...

gathering all the details I believe there has been a misunderstanding. The propane tank was filled correctly but it needed only one more gallon to fill up. I can understand the customers frustration then. This site makes it clear though that we charge a flat rate for filling up one tank. We do have signage making this clear.  We would love it if [redacted] came back and we could explain how the system works. This will show that we did fill up his tank and help ease his anger. 
Thanks

The customer was not overcharged. His final sales receipt shows he was only charged $3.37 (I have a copy of receipts if needed). I also have another receipt showing that two items were canceled. It appears from reviewing the receipt that two items were rung up twice. The two items were then canceled...

and the number of items actually purchased was corrected while customer was standing there before final sale. Customer was not charged $6.87. That is the price he saw appear on register before the correction was made. Final sale was only $3.47.

Per my telephone conversation with [redacted] with MAACO Customer Relations on 5/23/20115 stated that she had spoken with the owner([redacted]) at the MAACO located at [redacted] and I had picked up my vehicle. I agreed with her that I did pick up my vehicle after [redacted](the owner)had been given me the...

run around and not ordering parts for my vehicle which I paid for. I am due a refund on the part(head panel) that was never ordered nor placed on my vehicle. She only stated that this MAACO location was a franchise and I would need to take my concerns to another resource.
All I am requesting is for a refund for services not rendered and paid for.

The two attached images were taken this evening and show what is seen as a driver approaching the station and at the pump.  As you can see there is a $0.20 price discrepancy from the advertised price and the price which is charged at the pump.  Please let me know if you need anything further.

Reference to your letter Dated March 1,2017 The street price signs are very visible and the digits are according to state required size but to make sure that the price  $ 0.20 cents per gallon is Further intensive and saving for the customers when they bye car wash the notice has already been posted to each island at a visible location for customers knowledge, thanks for giving us your valuable information to improve our operations.Thanks

I am rejecting this response because the business aggressively demanded I show up to speak with someone on the voice mail left and did they fix the signs misrepresenting the price.  The business did called with a very aggressive tone and language regarding picking up the overcharged amount.  When I went by I noticed the signs were still not corrected to reflect the amount they were attempting to charge customers.

We would like to apologize  to [redacted] for any inconvenience she may have suffered as result of our customer attensant([redacted]) who did not take the propane tank and refund her money and did not communicate well with her. We will talk to him and give him warning. I will mail her a...

check for $30.00.I want to take this opportunity to explain the action taken at the time of her presence:
* We can not fill up expired propane tank.
* We do not fill up propane tank and sell it as propane tank exchange;                                                                                                                                                                                                                                        we only fill up customer's propane tank.
* We buy propane tank exchange from [redacted] and we sell them to the customer.
Thank you for bringing this to our attention and giving us the opportunity to correct the problem.

I would like to open with an apology to [redacted] for the incident she refers to.  Although I was not at the store at the time this happened, please let me...

explain the reasoning behind our policy with regards to dispensing propane during certain weather conditions.  This policy allows employee discretion on windy days by limiting exposure of the employees to possible injury from the propane lid.  It does not have a holding mechanism and must be open in order to dispense propane.  Unfortunately, we learned the hard way of the pain that lid coming down can cause. Luckily that was the extent of the damage but it motivated us to set that part of the policy.  I am not sure what the wind speed was on that specific day, but the desert likes to throw in considerable gusts in addition to sustained winds.
That being said,  [redacted] should have received this explanation (in abbreviated form) at the time.  I do not believe that the employee working at the time afforded her that courtesy and for that I apologize.  That person is no longer employed with the company.
The second part of [redacted]'s complaint says that she is not welcome in the store.  No one gave that information to me and I welcome her to the store any time.
Please contact me should you have any further questions. 
Thank you both for your understanding

Excellent customer service! Professional work, on time, did a great job! Would call them again and recommend them to others.

Hi, [redacted]. I am referring ID # [redacted] Just talk to [redacted] ,we solve the issue she stated every thing is OK now. we accept her offer $ 40.00 cost of  Clothes  .Thanks for...

your trying to handle the case.Thanks Again [redacted]

This was our first experience with a roofing company, and I confess we were a little nervous. But from the first contact with Best Choice, right up until the very final transactions with them, we were most pleasantly surprised. They were professional, efficient, quick to address all our concerns, and treated us with the courtesy that should rightly come from such a business. Zack was great and very helpful, making sure all things were in order and overseeing each step along the way; and MeLissa, in the office, was outstanding in her service to us. Not only was she helpful during the process, when we had our roof replaced in late 2015, but this year we had insurance concerns and had to have her send us many forms and papers. She did so with amazing promptness and sincere courtesy, even though our contract with them was completed. And, our roof is just beautiful! We still enjoy looking at it each time we turn into our driveway! I would highly recommend this company to anyone!

Best Choice Roofing did a great job with our roof. Very helpful, friendly, informative, and expeditious.

Thank you for bringing the complaint into our notice to help us to improve our business, as per the customers complaint we have contacted the customer on his daytime phone number but couldn't get hold of him the voice massage has already been left to the mail box, As long as the signage and the...

street price is concerned the price sign are visible to all the customers according to the state required program but to make it sure the further action has been already taken to post more  .20 cent discount per gallon along with the purchase of car wash to each side of the  island at a visible position.the customer is most welcome to contact us on the given phone number  [redacted]  to resolve the issue,Thanks[redacted]fast and easy chevron

We would like to apologize  to [redacted] for any inconvenience she may have suffered as result of our customer attensant([redacted]) who did not take the propane tank and refund her money and did not communicate well with her. We will talk to him and give him warning. I will mail her a check...

for $30.00.I want to take this opportunity to explain the action taken at the time of her presence:* We can not fill up expired propane tank.* We do not fill up propane tank and sell it as propane tank exchange;                                                                                                                                                                                                                                        we only fill up customer's propane tank.* We buy propane tank exchange from [redacted] and we sell them to the customer.Thank you for bringing this to our attention and giving us the opportunity to correct the problem.

I would like to open with an apology to [redacted] for the incident she refers to.  Although I was not at the store at the time this happened, please let me...

explain the reasoning behind our policy with regards to dispensing propane during certain weather conditions.  This policy allows employee discretion on windy days by limiting exposure of the employees to possible injury from the propane lid.  It does not have a holding mechanism and must be open in order to dispense propane.  Unfortunately, we learned the hard way of the pain that lid coming down can cause. Luckily that was the extent of the damage but it motivated us to set that part of the policy.  I am not sure what the wind speed was on that specific day, but the desert likes to throw in considerable gusts in addition to sustained winds.

That being said,  [redacted] should have received this explanation (in abbreviated form) at the time.  I do not believe that the employee working at the time afforded her that courtesy and for that I apologize.  That person is no longer employed with the company.

The second part of [redacted]'s complaint says that she is not welcome in the store.  No one gave that information to me and I welcome her to the store any time.

Please contact me should you have any further questions. 

Thank you both for your understanding

Review: The advertised price on the main sign on the street was not the price I was charged at the pump. The advertised price was cheaper than the price I was charged and the clerk was would not refund the difference in the price I was charged and the price that was advertised. The clerk would not even acknowledge that the price on the pump was not the still advertised price, all he could say was that he guessed it changed. The clerk I was dealing with would not give his name, but [redacted] was the name on the shirt he was wearing, started telling me he did not work for me and did not answer to me which I never implied he did. I stopped at this station because the advertised price was cheaper than the station in my neighborhood, but I did not realize that this station was practicing "bait and switch" tactics to get customers in and then hope that they don't notice the price difference. I alerted as many customers as I could at the time about the difference in the price advertised and the price charged and none were too happy. This event occurred on 10-17-14 at 2:47 p.m. The amount of money is minimal but the practice is despicable. If the station gets away with it, we the price shopping consumers get the short end of the stick, I did not get the amount of gas that I thought I was purchasing for the money!! Thinking I might have to take my business elsewhere and also advise everyone I know who buys Chevron gas to do the same!!Desired Settlement: The amount of money is so small but I would like the refund or a credit for the fuel I did not receive anyway. I would also like to see the clerk who was wearing the shirt with the name [redacted] on it, get some customer training. His inability to treat customers with respect, dignity and some concern for righting the wrong was appalling and I am sure that the owner would not want someone with his lack of customer service skills working for them.

Business

Response:

As a Company Operated Facility, We Do Not Practice nor participate in Bait and Switch Tactics. On the day of the Incident, The Station Received a Gas Price Change, The process for changing gas price was not executed correctly on the day of the customer visit. As the Station Manager I would like to apologize to the customer for the inconvenience, and the way the cashier handled the situations. All cashier will be retrain on the process of changing Gas price. All cashiers will be train on Customer Services and how to handle all customers concerns appropriately. I have contacted the Customer and am waiting for a response from him. I would like to make it right and refund him for the all charges that were done incorrectly. We appreciate his business, and wishes for his return.