Chicago Lenders

The customer understands why he cannot have his vehicle back Due to Privacy laws I do not wish to state his circumstance He has obligations to meet before we can legally give him back his vehicle He knows to call Charles the collection manager and resolve this problem We have a mobile installation company standing by to help him Sincerely, Dennis D [redacted] President

The customer could not get his own car out of impound due to not having a valid license We signed a legal document stating we will not give the vehicle back to the owner unless we verify he has a valid Drivers License The consumer knows this and was told this by Charles the collection manager at the PFG collection window We do not want his vehicle We want him to come and pick it up, but he needs a Valid Drivers License We are following the laws Dennis D [redacted] President

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Mr [redacted] is a customer of Chicago Lenders He was delinquent by car payments and had made a promise to pay for 4-13- We called him on the 11th,12th,13th and 14th We emailed him twice and tried to call some of his personal references We found out he started a new job We have no record of Mr [redacted] calling in after he missed his promise to pay on the 4-13- We do not have an answering machine I am sorry for any inconvenience We made over attempts to reach him in various mediums.I would like to offer Mr [redacted] a $credit for his time and gas in dealing with the situation I hope there can be better communication in the future.Sincerely, [redacted] President

Mrs [redacted] did purchase a vehicle from us and was an excellent customer She was sold another vehicle and never made a payment What happened to the original Mrs*** We are willing to work with her Please have her call Charles at PFG Funding [redacted] Dennis D [redacted] President

EVERY single time that I call Chicago lenders I get a message stating they are currently closedthe message says they are open mon-fri 8am - pm yet I call at 9am or even 10am and get that same message!! Then when I finally do get someone their customer service reps are extremely rude! Their website to make payments never work either! Someone needs to be running their business a little bit better

We settled this complaint by giving the customer the $credit [redacted]

I am a young professional who made some poor credit management decisions in my youthI have experienced both sides of the fenceAs one who extends credit and obviously the consumerWith that being said I am having a hard time understanding your collection ethics/practiceAs a consumer I wanted to take the opportunity to work with a company that would help me to establish creditI don't necessarily blame the company as a whole but I think there is a serious flaw in your systemFirst and foremost you are alienating any relationships with [redacted] ***With buy here pay here I'm sure their preferred marketing is by word of mouthMy situation goes as follows...I recently transitioned to a higher paying position with a new firmWhich also came with new pad datesI can admit that I had a flawed exit strategy with my previous employer and had some unforeseen health problems along with a death in my familyYes, when it rains it poursI had a gap in my income for (3) weeksI still managed to make any good faith payment and gave specifics of when I could pay totalWhich was under 2weeks of being late and kept the line of communication openThe following day after I was paid which I communicated to several reps I had to prevent them from reposessing my car at my employmentI paid them $aprx for sending a tow truck out to repoTherefore costing me aprx a full car paymentTo add to my expense their merchant provider took aprx 10days to even process my payment which left me very stressed in that time frame considering that I have read past experiences where you have repossessed vehicles during that time frame waiting for the payment to processMy fault again for not budgeting that in when I'm already stretching my dime as far as it will goI would really like to hear some suggestions how you have helped others in this similar situationI was denied an extension and never once received any assistanceAt least a due date change by +daysI would greatly appreciate transparency and effective collection effortsI know you have a business to run and don't expect you to change policyHowever, I believe that you are exposing yourselves, [redacted] ***, and the customer to potential havocI want nothing but to end my relationship with you and will be sharing my experience with everyone I can and will be utilizing the internet and my marketing networks to expose your practicesIf your worried about my credibility then consider the $4,added to the market value of my loan as good faithI would really like to know how your service helps someone to build credibility and increase market value of you and your affiliates when you alienate so many relationships

Per the customer's account historical notes, this was a customer default on account and resulting repossession of the vehicle that became a billing and collections issue

None of this is trueI was never told to call anyone named charlesA man named "Elmore" or "gilmore" something like that told me he was the managerMy complaint was not about obligations I had to meetThe complaint was about how I was lied to and told I could pick up my car on Friday the 12th and they made me wait until Wednesday the 17th

The issue has been resolved*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint Please provide proof of emails sent to me because I received noneI don't say this to insinuate that I was never contacted by the companyOnly to say that you continue to show yourselves as dishonest and poor in your administrative dutiesOn the same note, I have NOT started any new job nor have I told ANYBODY at Chicago Lenders I haveThat is a liePlease provide proof of this and/or where you received this informationI am with the same employer and in same capacity I was as when I first purchased my vehicleIn addition, I never said anything about a voicemail or voicemail sox in my times calling Chicago lendersOnly that I was told I had an additional day to payAnything prior to my call on 5/is irrelevant BECAUSE I was assured that unless told otherwise my terms were accepted and I would have an additional day to payIf I knew my terms weren't accepted or that my car was going to be repossessed I wouldn't have left it siting in my driveway instead of the car port or garage it was parked in front ofObviously I was under the influence tht Chicago lenders was professional and would work my account appropriatelyYou would be utterly DISRESPECTING me if you tried to tell me my claim that I called in and was told I have an additional day to pay was unbelievable simply because you have continued to validate my claims that you are unorganized, rude and unprofessionalMy car wasn't ready until the day after my appointment (the appointment I paid early to secure) and nobody took any action until I was standing in front of them asking for updatesThe rude woman I dealt with was passing out slices of pineapple to co workers not long after I told her to give me an update after the minutes she had originally quoted me had passedWhen an irate customer is in your lobby waiting with no information put your little snack plate down and at least look busy To further validate my point I had a video of my conversation with ***On camera he promised me he would call me AS SOON as my vehicle arrived on siteI confirmed this point with him three times in a rowPhone records will show he never called and I had to step out of work to call Chicago lenders and handle my issue with them AGAINHe told me the vehicle had been there for more than half an hourI have a hard time believing he would've called me as I called back less than minutes before closeI was even denied to speak to the office managerOn video, instead of getting his manager like I asked *** said "don't you have to go to work?"What is my point? This "company" continues to disrespect me and is OBVIOUSLY not to be trusted administratively which validates my claim that I was promised an additional day to pay and should've never been repossessedPerhaps a late fee but repossession was PROMISED not to occurPlease explain to me how this company operates with professionalism and excellenceMight I add during my time on the phone with this company, on site abd via Revdex.com correspondence the only apology I have received is the "I apologize for this inconvenience" I received in the message I am responding tooI will accept a $credit of the $I'm seeking, accounting for a $late fee due to my late payment..
Regards,
*** ***

The customer understands why he cannot have his vehicle back Due to Privacy laws I do not wish to state his circumstance. He has obligations to meet before we can legally give him back his vehicle. He knows to call Charles the collection manager and resolve this problem
We have a mobile installation company standing by to help him. Sincerely, Dennis D***President

This is issue pertains to Chicago Lenders and is not pertinent to *** *** ***.Records indicate the customer makes their own payments through portal pay, and on
6/21/they reversed a payment in the amount of $195.00. The customer continues to think Chicago Lenders is reversing their payments, but the customer's account ledger clearly indicates the customer is making their own payments online. Chicago Lenders asked a representative from *** to call and explain to the customer that Chicago Lenders never received their payment and it was never deposited into their s account. At this time the customer is behind $because of one payment of $195.00 plus late fees $35.00. Unfortunately, the customer continues to think that Chicago Lenders owes her one payment, which is not the case

Mrs*** did purchase a vehicle from us and was an excellent customer She was sold another vehicle and never made a payment What happened to the original Mrs*** We are willing to work with her Please have her call Charles at PFG Funding*** Dennis
D***President

Revdex.com:
Verdana">I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I have been making the payments on time and this the second car I bought from themI used to work at the company before I was termed not due to the work its something elseI have been on time making the payments on the first car I bought from themI still was weeks behind and I already made arrangements with them just a few days beforeI still think its fraud because of the length of time I had the car and that they already know me from the time I used to work with the companythey always took the payments out of my checksThere for the payments were on time every timeI disagree with the words they used, when I called to make any kind of arrangements very person I've talked to has there on little storyIt never an honest answerIf I made arrangements today for the car to be current then they always give me hard time about itUI can never get a straight answer from themI understand if its a month or more behind but I made arrangements and the payments were about a month behind and they let me pay for it and to make it currentI did this for about three months or so and they never did this beforeI always made the payments to keep current and if I couldn't them every time I called them to make arrangementsSo I disagree with there decision they made and I was a loyal customerThank you!

This issue pertains to non-payment of a customer finance account and should be removed from the Cactus Jack's Revdex.com account. However, research shows that:06/02/14 Account reached default status due to non-payment, and flagged for repossession.06/09/14 Vehicle repossessed
early in the day; Customer dropped off payment in afternoon after repossession had occurred.06/12/14 Customer paid monies due in order to redeem vehicle out of repossession status.06/13/14 Customer pickvehicle and has had it in their possession since that time

Sorry for the inconvenience We offer other ways to make your payment Online, *** or reoccurring (which is free) I hope some of these
will work for you in the future
Warm Regards
Dennis D***
President

The complaint touches a lot of different problems which all occur at different times within the month timeframe.I personally tried calling Joantimes and left a message I want to get some clarification on a few matters before I offer a solution.Please call me at
###-###-#### in the afternoon.*** ***

We recently had an employee resignShe was handling the Revdex.com ComplaintsI researched this particular complaint and found we did credit the customer *** and *** *** $on the 26th of AugustThis complaint should be marked as resolvedI apologize for not relaying that to the Revdex.com in a
timely manner but we did take care of the customer(Which is most important) I would appreciate it is you could reopen the case or reach out to the customer to verify our action
Thanks, I know you have a tough job deciding who is genuine with their intentions
Sincerely,
*** ***
President