Chicago Lenders

None of this is true. I was never told to call anyone named charles. A man named "Elmore" or "gilmore" something like that told me he was the manager.
My complaint was not about obligations I had to meet. The complaint was about how I was lied to and told I could pick up my car on Friday the 12th and they made me wait until Wednesday the 17th.

The customer could not get his own car out of impound due to not having a valid license.  We signed a legal document stating we will not give the
vehicle back to the owner unless we verify he has a valid Drivers License.  The consumer knows this and was told this by Charles the collection manager
at the PFG collection window.  We do not want his vehicle.  We want him to come and pick it up, but he needs a Valid Drivers License.
 
We are following the laws.
 
Dennis D[redacted]
President

EVERY single time that I call Chicago lenders I get a message stating they are currently closed. the message says they are open mon-fri 8am - 4 pm yet I call at 9am or even 10am and get that same message!! Then when I finally do get someone their customer service reps are extremely rude! Their website to make payments never work either! Someone needs to be running their business a little bit better.

We recently had an employee resign. She was handling the Revdex.com Complaints. I researched this particular complaint and found we did credit the customer [redacted] and [redacted] $30 on the 26th of August. This complaint should be marked as resolved. I apologize for not relaying that to the Revdex.com in a...

timely manner but we did take care of the customer. (Which is most important) I would appreciate it is you could reopen the case or reach out to the customer to verify our action.

Thanks, I know you have a tough job deciding who is genuine with their intentions.

Sincerely, 

President