Chicago Lenders

This customer never applied at one of my locations.  Please remove her from my experience rating.
 
Dennis D[redacted]

Mrs. [redacted] did purchase a vehicle from us and was an excellent customer.  She was sold another vehicle and never made a payment.  What happened to the original Mrs. [redacted].  We are willing to work with her.  Please have her call Charles at PFG Funding....

[redacted] 
Dennis D[redacted]
President

The customer could not get his own car out of impound due to not having a valid license.  We signed a legal document stating we will not give thevehicle back to the owner unless we verify he has a valid Drivers License.  The consumer knows this and was told this by Charles the collection managerat the PFG collection window.  We do not want his vehicle.  We want him to come and pick it up, but he needs a Valid Drivers License. We are following the laws. Dennis D[redacted]President

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,[redacted]

Mr. [redacted] did purchase a vehicle from us and signed several documents that clearly disclosed the payment amount and dates.  He should have a copy of those contracts.  Wehave in our records that we spoke to him several times regarding his late payments.  He was in default of his...

contract and was very difficult to repossess.  Due to his lack of good pay historyand difficult repossession, we are requesting a full payoff.Sincerely,
[redacted]President

Sorry for the inconvenience.  We offer other ways to make your payment.  Online, [redacted] or reoccurring (which is free).  I hope some of thesewill work for you in the future. Warm Regards Dennis D[redacted]President

This customer never applied at one of my locations.  Please remove her from my experience rating. Dennis D[redacted]

The customer could not get his own car out of impound due to not having a valid license.  We signed a legal document stating we will not give the
vehicle back to the owner unless we verify he has a valid Drivers License.  The consumer knows this and was told this by Charles the collection manager
at the PFG collection window.  We do not want his vehicle.  We want him to come and pick it up, but he needs a Valid Drivers License.
 
We are following the laws.
 
Dennis D[redacted]
President

Please remove this complaint from this company.  The complaint is a collection issue, not a sales issue.  Chicago Lenders is the collection companyThank You[redacted]

The customer understands why he cannot have his vehicle back.  Due to Privacy laws I do not wish to state his circumstance. 
 
He has obligations to meet before we can legally give him back his vehicle.
 
He knows to call Charles the collection manager...

and resolve this problem.  We have a mobile installation company standing by to help him. 
Sincerely,
 
Dennis D[redacted]
President

Mr. [redacted] is a customer of Chicago Lenders.  He was delinquent by 2 car payments and had made a promise to pay for 4-13-2015.  We called him on the 11th,12th,13th and 14th.  We emailed him twice and tried to call some of his personal references.  We found out he started a new...

job.  We have no record of Mr. [redacted] calling in after he missed his promise to pay on the 4-13-15.  We do not have an answering machine.  I am sorry for any inconvenience.  We made over 10 attempts to reach him in various mediums.I would like to offer Mr. [redacted] a $75 credit for his time and gas in dealing with the situation.  I hope there can be better communication in the future.Sincerely,[redacted]President

We settled this complaint by giving the customer the $285 credit.
[redacted]

I will look into this error.  It should be an effortless process to make a payment.  I will credit your account $50 for your inconvenience and apologized  for any frustration that occurred.
Warm Regards
[redacted]
President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I am a young professional who made some poor credit management decisions in my youth. I have experienced both sides of the fence. As one who extends credit and obviously the consumer. With that being said I am having a hard time understanding your collection ethics/practice. As a consumer I wanted to take the opportunity to work with a company that would help me to establish credit. I don't necessarily blame the company as a whole but I think there is a serious flaw in your system. First and foremost you are alienating any relationships with [redacted]. With buy here pay here I'm sure their preferred marketing is by word of mouth.
My situation goes as follows...I recently transitioned to a higher paying position with a new firm. Which also came with new pad dates. I can admit that I had a flawed exit strategy with my previous employer and had some unforeseen health problems along with a death in my family. Yes, when it rains it pours. I had a gap in my income for (3) weeks. I still managed to make any good faith payment and gave specifics of when I could pay total. Which was under 2weeks of being late and kept the line of communication open. The following day after I was paid which I communicated to several reps I had to prevent them from reposessing my car at my employment. I paid them $500 aprx for sending a tow truck out to repo. Therefore costing me aprx a full car payment. To add to my expense their merchant provider took aprx 10days to even process my payment which left me very stressed in that time frame considering that I have read past experiences where you have repossessed vehicles during that time frame waiting for the payment to process. My fault again for not budgeting that in when I'm already stretching my dime as far as it will go. I would really like to hear some suggestions how you have helped others in this similar situation. I was denied an extension and never once received any assistance. At least a due date change by +3 days. I would greatly appreciate transparency and effective collection efforts. I know you have a business to run and don't expect you to change policy. However, I believe that you are exposing yourselves, [redacted], and the customer to potential havoc. I want nothing but to end my relationship with you and will be sharing my experience with everyone I can and will be utilizing the internet and my marketing networks to expose your practices. If your worried about my credibility then consider the $4,000 added to the market value of my loan as good faith. I would really like to know how your service helps someone to build credibility and increase market value of you and your affiliates when you alienate so many relationships.

The customer did purchase a vehicle on 10-5-2013 and made payments until 6-16-14.  The vehicle was repossessed due to behind on payments.  If there is a discrepancy on the credit reporting please have the customer go onto [redacted] and report a dispute.  We have a set time to...

respond to the complaint and make the corrections.Thank you[redacted]President

None of this is true. I was never told to call anyone named charles. A man named "Elmore" or "gilmore" something like that told me he was the manager.My complaint was not about obligations I had to meet. The complaint was about how I was lied to and told I could pick up my car on Friday the 12th and they made me wait until Wednesday the 17th.

I bought my car from [redacted] on Bell Rd in Feb 2014. Although I have had to completely rebuild my engine, brakes, and catalytic converter, my experience with Chicago Lenders has been pleasant. My account manager David has been very amicable. Although I like this company I would not recommend ANYONE to buy a car from [redacted] unless they had absolutely NO OTHER OPTION in buying a car.

The customer did purchase a vehicle on 10-5-2013 and made payments until 6-16-14.  The vehicle was repossessed due to behind on payments.  If there is a discrepancy on the credit reporting please have the customer go onto [redacted] and report a dispute.  We have a set time to...

respond to the complaint and make the corrections.Thank you[redacted]President

Chicago lenders has gone out of their way to accommodate my budget. Every time I got in a financial bind, they worked with me until I got back on track. They even thanked me for being honest enough to call and let them work with me instead of just blowing them off.