Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This kind of cracking (as seen in the pictures) only occurs after years of weather and sun exposure. There is no way that anything in the last 6 months caused this cracking and you know it. The cracks were there when I purchased the truck. Your salesman told me if was safe to drive. It clearly was not. Tires are supposed to be replaced before they blow out not after they blow out. The fact that I only drove 5,000 miles on these tires until the bubble developed and almost blew out is proof that these tires should have been replaced at the time of sale. Do you replace your tires after you have a blow out on the freeway? I doubt it, I'm sure you replace them before you have a blow out like everyone else does. I have already purchased a new set of tires so I have no need for a dealer cost tire. My wife drives this truck everyday to school and we couldn't afford to have the truck down so we already purchased tires. I'm not even asking for a new set of tires. I'm asking for you to be fair and reimburse us for 1/2 the cost of the tires since you should have sold this truck with a descent set of tires.
Regards,
[redacted]
I bought a brand new Dodge Ram 1500 2 years ago along with an oil change package. It was not disclosed to me that the oil change package would expire and when I went in for my first routine oil change off the warranty, I was told not to come in till my truck reached 10,000 miles. I use my work truck daily and have not put that many miles on the Dodge Ram 1500. I brought my truck in for its first oil change using the package and was told I have 5 months until the rest of my oil changes expire. I've only put 9500 miles on the truck and have been told that I will lose the rest of the oil changes when the expiration date comes around. I pleaded my case to no avail and was told after they expire they can offer to sell me another oil change package, and that's it. I paid top dollar for the truck, they got my money and have dropped their customer service completely. All I want is to be able to use the oil changes that I paid for, when I need them.
Worst company to deal with . Employees and talk back to customers if you complain they say without a name they can't do anything. If there is anything wrong with the vehicle if you buy used and you report it before you own it for a week they tell you well you bought it so it's your problem. They don't acuratly put the correct mileage on the paper work when they sell it.
The 2004 truck you purchased As-Is abided by all Arizona state requirements for reconditioning and sale. As the owner of the truck you become 100% responsible for all maintanence and repair for the vehicle. I am sorry for situtation but it does not entitle a refund.
I went to this dealer to trade in my 09 cadillac ctsv for a truck so I could buy a 5th wheel camper. the salesman shows me the manual that says the truck will tow 17k lbs. I finally buy a 5th wheel and come to find out the tow capacity was only 12k and I can't tow my 5th wheel. They will sell anything to get a deal..... extremely unprofessional!
I recieved complaint on Saturday July 19th. Check for refund was sent Monday July 21st. I left a message for Craig today to make sure he got the check.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This kind of cracking (as seen in the pictures) only occurs after years of weather and sun exposure. There is no way that anything in the last 6 months caused this cracking and you know it. The cracks were there when I purchased the truck. Your salesman told me if was safe to drive. It clearly was not. Tires are supposed to be replaced before they blow out not after they blow out. The fact that I only drove 5,000 miles on these tires until the bubble developed and almost blew out is proof that these tires should have been replaced at the time of sale. Do you replace your tires after you have a blow out on the freeway? I doubt it, I'm sure you replace them before you have a blow out like everyone else does. I have already purchased a new set of tires so I have no need for a dealer cost tire. My wife drives this truck everyday to school and we couldn't afford to have the truck down so we already purchased tires. I'm not even asking for a new set of tires. I'm asking for you to be fair and reimburse us for 1/2 the cost of the tires since you should have sold this truck with a descent set of tires.
Regards,
[redacted]
I bought a brand new Dodge Ram 1500 2 years ago along with an oil change package. It was not disclosed to me that the oil change package would expire and when I went in for my first routine oil change off the warranty, I was told not to come in till my truck reached 10,000 miles. I use my work truck daily and have not put that many miles on the Dodge Ram 1500. I brought my truck in for its first oil change using the package and was told I have 5 months until the rest of my oil changes expire. I've only put 9500 miles on the truck and have been told that I will lose the rest of the oil changes when the expiration date comes around. I pleaded my case to no avail and was told after they expire they can offer to sell me another oil change package, and that's it. I paid top dollar for the truck, they got my money and have dropped their customer service completely. All I want is to be able to use the oil changes that I paid for, when I need them.
Worst company to deal with . Employees and talk back to customers if you complain they say without a name they can't do anything. If there is anything wrong with the vehicle if you buy used and you report it before you own it for a week they tell you well you bought it so it's your problem. They don't acuratly put the correct mileage on the paper work when they sell it.
The 2004 truck you purchased As-Is abided by all Arizona state requirements for reconditioning and sale. As the owner of the truck you become 100% responsible for all maintanence and repair for the vehicle. I am sorry for situtation but it does not entitle a refund.
I went to this dealer to trade in my 09 cadillac ctsv for a truck so I could buy a 5th wheel camper. the salesman shows me the manual that says the truck will tow 17k lbs. I finally buy a 5th wheel and come to find out the tow capacity was only 12k and I can't tow my 5th wheel. They will sell anything to get a deal..... extremely unprofessional!
I would split cost of repair $325. We have not had a broken mirror from the car was in the 2 + years I have worked at this dealership.
I recieved complaint on Saturday July 19th. Check for refund was sent Monday July 21st. I left a message for Craig today to make sure he got the check.