CHRISTOPHER & BANKS

Dear Mrs [redacted] , We are aware of your issue with your CR-VI don't believe you brought your car in and gave Honda the opportunity to try and resolve and fix your issueNot all CR-V''s have a vibrating issue and there was no way of identifying individually which one might have the issueWe did receive your letter and are in contact with Honda to help and assist you with your concernsIn the mean time feel free to reach out to me if you have any questions or concerns I look forward to taking care of your concern

***, We are doing everything possible to expedite getting the MV plate for your carWe are held up by Kia/ Hyundai bankWe made the payoff prior to your purchasing the car early in August, We didn't expect to have this delayIt generally only takes two weeks or less to obtain titleWe understand our responsibility in this matter and that is why we offered you a full 100% refund and take back the Kia SportageYou mentioned that you would rather wait for the title and keep the car so you are currently in a loaner vehicle at our expenseYou can see that we are doing everything in our powerI am expecting a phone call from Kia/ Hyundai bank Friday 10/21/I should know then when we will be getting the titleI was assured that Kia-Hyundai is working close with the Division of Motor vehicle to obtain the title work.We will keep you abreast of the situation as soon as the information becomes available, We apologize for any inconvenience we may have caused please know we have all hands on deck to rectify this matter

Complaint: [redacted] I am rejecting this response because:I did meet with Chris, the DCH Honda new car sales manager, in person at the dealership on 09/08/2017, not on 09/07/as was indicated in their responseAt this meeting with him he apologized for what has occurred, as indicated in my complaint, and provided me with my New Jersey vehicle registration and two license plates however I am still waiting to receive my vehicle title which is a big part of the reason for my complaintTherefore the reason I would like to reject the business response is until I physically receive the titleI would like to note that it appears Chris, and his indication of him speaking with his management at DCH, are willing to further attempt to correct this situation that has occurred and that he will be in touch with me shortly on additional promised means of resolution for my inconvenienceThese items would settle this complaintI give credit to Chris and/or upper management of DCH for immediately taking appropriate action of resolution after the Revdex.com complaint was filed Regards, [redacted]

Response: Dear Mr [redacted] it’s been about two weeks since you have picked up your vehicle, The issue of the road noise was corrected and I am sure because I haven’t heard from you since you picked up your vehicle that it everything is now good to goIf you have any other concerns please feel free to contact meThanks Joe S

Tell us why here As a company we use the carfax to detect prior accidents and we also put the used vehicles through a thorough point inspection At time of delivery the carfax which mr [redacted] signed did not show the accident We also did not detect any accident at time of inspection nor did we see poor repairs performed due to a prior accident Certainly no frame damage, unibody damage or upper radiator support damage or repairs were performed that we viewed I asked mr [redacted] to meet me at [redacted] where we put the car on the lift to view along with the [redacted] service director At that time once again we did not notice anything repaired or replaced or poorly repaired or replaced underneath the vehicle and specifically near the front of the car where the accident was listed on the vin check site which is what mr [redacted] showed to us As a company we do not use vin check because we feel carfax is more thorough however not perfect as carfax did not pick up this accident in this circumstance for whatever reason That's why we do the point inspection Between carfax and inspection we feel confident we would pick up prior accidents, especially when poorly fixed Based on all of this information I approved $in good will from the dealership in the form of a check along with a release to be sent to mr [redacted] At this point greg and his attorney have refused the offer and our attorney revised the release several times but not to their expectations At this point the attorneys are in contact and the matter is now out of my hands as the GM of the dealership [redacted]

I have reviewed this situation with the mechanic who inspected the vehicle and pulled the original Certification inspection which showed the AC to be working properly on april 24th 2017.When the vehicle came back to us in june with a warm air concern the mechanic noticed a hole in the condenser behind the grill which looked like a rock may have punctured At that time we documented this as something that happened after the sale and would not be able to submit for warranty based on physical damage and not mechanical damage Based on such a recent purchase we understand the customer sentiment on this and will take care of the repair free of chargeWe will reach out to the customer today and schedule a service visit Thank You, Ray D [redacted] GM [redacted] ###-###-####

[redacted] , thank you for reaching out, I will be happy to assist you with you issuePlease give me an opportunity to look into the matter to see what the cause of the delay wasI will get back to you early next week with a resolutionThanks [redacted]

I received the email below from the Revdex.com today I did not have a chance to respond earlier, but the problem has been fixed I would correct points that the business makes: we first brought the car into the dealer in May with the issue and the AC was blowing cool but not cold air - certainly not warm, which would have been noticeable even when we purchased in early MayThank you to the Revdex.com for your help in getting this fixed and resolved

We spoke to Ms [redacted] this morning and resolved her issueI agreed to refund her for the service and offered her a $service credit for the inconvenienceI still wasn’t clear how she tried to reach someone at the dealership and was unable toShe was very pleased with the resolution

To whom this may concern, The customer and I have come to an agreementCustomer will provide OEM brake padsDealer, as one time courtesy, will install brake pads for the customerAlso Dealer will pay half (1/2) of the purchase price for OEM brake padsCustomer will be reimbursed the amount promised within weeks after installation of pads on vehicleThanks [redacted] ***###-###-####

Complaint: [redacted] Thank you Revdex.com for progress on the issue!I am rejecting this response because issue is still not resolved, so far I have received only notification from dealership that the check will be mailed out Tuesday or WednesdayStill awaiting for the check, so rejecting response as of now Regards, [redacted]

We would like to apologize on behalf of American Honda for the frustrations you are experiencing having your recall completedDue to the volume of vehicles associated with this recall, many parts have gone on national backorderThis has caused unexpected delays in receiving partsAs a dealership,
DCH Academy Honda would like to help you resolve your issue, if possiblePlease contact our Director, *** *** or the Service Manager, *** *** at ###-###-#### to assist in resolving your issue

The title has arrived and *** *** has been notified .Tell us why here

the registration and license plates have arrivedthe customer has been notifiedtransaction is completeI spoke with *** *** 2:pm sept

Hello,Thank you for reviewing/analyzing the problem at handI was called by Joe (GM)/N on
Monday 10/26 letting me know of the solution and it will be addressed on Tuesday and contact Joseph directly if I have any concernsOn the call I let them know of my concern about taking the car back at this point after dealership having the car for so long and who is to say what else will go wrong after I take it back upon the "repair"I will accept the car with some type of warranty...I got a call from N on Wednesday now telling me that the car still not fixed and parts have been orderedI called Joseph (GM) saturday and upon no answer I left him a voicemailNo returned call I called again today/Monday and left another voicemail.I just want my money back at this pointI feel as I have been let down by this dealership and folksPlease assist.Thank you, Complaint: ***
I am rejecting this response because:
Regards,
***

Complaint: ***
I am rejecting this response because: I was sold a vehicle with clean multipoint inspection but "as is" and it has many issues and fixing concern doesn't make it better. I thank you for fixing the noise problem and I haven't reached out because this fix took me through weeks and people and calls to addressSo thank you but no thank you.I very disappointed in the dealership and I appreciate the help after I reached out to suitable parties to raise the concern.feel free to call me and discuss.
Regards,
***

Hi ***, I received notification that the check was mailed out on Wednesday 02/18/16 from Oregon, please allow to business days to received the check, its on it's way

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

I have confirmed that the refund for the products have been credited to the leasing company towards your leaseI have also emailed you the lease company's phone number in a separate email.A separate check in the amounts of $and $have been sent to you as promised

Dear Mr***, We apologies you haven't received your refund in a reasonable time frame. We have no intention of keeping your depositAt this point since you have disputed the charge I can call the credit card company and let them know the deposit was owned to you