CHRISTOPHER & BANKS

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me

Tell us why here...The Revdex.com required a response from the dealer and we have voiced our side of the problem

Complaint: ***
I am rejecting this response because: I would like to settle this and offering the following: (1) An acceptable buy back offer presented to me wiil be considered however it must be augmented as I purchased the car at a premium price considering DCH did not disclose available major front end damage information available to DCH. New York City Case # has been made available to DCH DCH should have known this if a reputable and competent car dealer. NJM Insurance who is one of the largest car insurance companies in state of NJ where dealership resides uses Autocheck so why wouldn't DCH bother to check. (2) Parties accept the amount provided in my last offer which was $plus a release that was rejected already by DCH. That offer is still on the table but for limited time as we need to move this to closure. Finally, DCH lawyer noted "All future communications regarding this matter should be directed through our registered agent for service of process.". Is DCH walking back that statement as I am seeking closure ASAP? This can be come to closure if DCH would be reasonable and review the offer in (2) made in earnest
Regards,
*** ***

Complaint: ***
I am rejecting this response because: it does not give sufficient credit Hi ***,I appreciate your willingness to work things outAttached please find the report I got from *** Honda dealership in NYAll I am asking for is fairness and for you to put yourself in my shoes as a customerI bought the car on 2/11/17, between the airbag issues cause by the not properly installed heated steering wheel and the expired temporary plates I was not able to use the car from 2/to 2/21/17, then from 3/3/- 3/5/I also had to pay a guy $just to go pick the car up from your dealershipThere is no price to pay to make up for the disappointment, feeling ignored, stress, and not being able to enjoy the newly purchased vehicleAll I am asking for is a prorated reimbursement for the following1) loss of use (days at $per day for a total of $165), 2) reimbursement for the package ($1246) 3) reimbursement for having someone pick the car up ($100)4) The price difference for the original price we agreed upon ($741)I appreciate all that you can do to resolve this issueThanks
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
In reference to complaint ID *** the business reached out to me directly and we have resolved the issue satisfactorily Please remove any complaints against the business.Thank you.*** ***

We have been in touch with the customer and handling the problem. Tell us why here

[redacted] and [redacted] come back in and we reviewed their paperwork and explain to them all the items they purchased and signed for. They Brought in a family member to help them translate the detail of the deal. We address all of their concerns and they...

left happy with the deal.

Complaint: [redacted]
I am rejecting this response because:I did meet with Chris, the DCH Honda new car sales manager, in...

person at the dealership on 09/08/2017, not on 09/07/2017 as was indicated in their response. At this meeting with him he apologized for what has occurred, as indicated in my complaint, and provided me with my New Jersey vehicle registration and two license plates however I am still waiting to receive my vehicle title which is a big part of the reason for my complaint. Therefore the reason I would like to reject the business response is until I physically receive the title. I would like to note that it appears Chris, and his indication of him speaking with his management at DCH, are willing to further attempt to correct this situation that has occurred and that he will be in touch with me shortly on additional promised means of resolution for my inconvenience. These items would settle this complaint. I give credit to Chris and/or upper management of DCH for immediately taking appropriate action of resolution after the Revdex.com complaint was filed.
Regards,
[redacted]

Dear Mrs. [redacted],  We are aware of your issue with your CR-V. I don't believe you brought your car in and gave Honda the opportunity to try and resolve and fix your issue. Not all CR-V''s have a vibrating issue and there was no way of identifying individually which one might...

have the issue. We did receive your letter and are in contact with Honda to help and assist you with your concerns. In the mean time feel free to reach out to me if you have any questions or concerns I look forward to taking care of your concern.

Response: Dear Mr. [redacted] it’s been about two weeks since you have picked up your vehicle, The issue of the road noise was corrected and I am sure because I haven’t heard from you since you picked up your vehicle that it everything is now good to go. If you have any other concerns please feel free to contact me. Thanks Joe S

[redacted] **i requested us to order the spare tire hoist and when scheduling the service appointment. Another service advisor wrote up the repair order and during the process, the customer cancelled the replacement of the spare tire hoist. Unfortunately, there was a communication issue and...

this created the confusion. The hoist was replaced and the customer was not charged as a goodwill gesture on behalf of DCH Academy Honda. The issue has been resolved. ..

I have reviewed this situation with the mechanic who inspected the vehicle and pulled the original Certification inspection which showed the AC to be working properly on april 24th 2017.When the vehicle came back to us in june with a warm air concern the mechanic noticed a hole in the condenser...

behind the grill which looked like a rock may have punctured.  At that time we documented this as something that happened after the sale and would not be able to submit for warranty based on physical damage and not mechanical damage.  Based on such a recent purchase we understand the customer sentiment on this and will take care of the repair free of charge. We will reach out to the customer today and schedule a service visit.  Thank You, Ray D[redacted]GM[redacted]###-###-####

I received the email below from the Revdex.com today.  I did not have a chance to respond earlier, but the problem has been fixed.  I would correct 2 points that the business makes: we first brought the car into the dealer in May with the issue and the AC was blowing cool but not cold air - certainly not warm, which would have been noticeable even when we purchased in early May. Thank you to the Revdex.com for your help in getting this fixed and resolved.

[redacted], We are doing everything possible to expedite getting the MV plate for your car. We are held up by Kia/ Hyundai bank. We made the payoff prior to your purchasing the car early in August, We didn't expect to have this delay. It generally only takes two weeks or less to...

obtain title. We understand our responsibility in this matter and that is why we offered you a full 100% refund and take back the Kia Sportage. You mentioned that you would rather wait for the title and keep the car so you are currently in a loaner vehicle at our expense. You can see that we are doing everything in our power. I am expecting a phone call from Kia/ Hyundai bank Friday 10/21/. I should know then when we will be getting the title. I was assured that Kia-Hyundai is working close with the Division of Motor vehicle to obtain the title work.We will keep you abreast of the situation as soon as the information becomes available, We apologize for any inconvenience we may have caused please know we have all hands on deck to rectify this matter.

Yes, The process is, when Fidelity is canceled which can take the time you mentioned they will forward the money to our accounting department and we will cut a check for you, I just have to verify that my accounting office received the refund from Fidelity, To expedite matter email me you...

information to [redacted] and if you remember the name of the person that was helping you that would be great so I can pick up were they left off.

Dear Mr. [redacted], In reviewing this deal we discovered the following.  We did originally quote you $34000 for a Pilot EX and I see a charge of $34741.85.  The price of $34741.85 was incorrectly given because at one point a Pilot EX with the sensing...

was priced but when you landed on the regular EX we had not changed the price back to the base EX.   We will process a check of $741.85 immediately.  We also noticed that you signed for key replacement, nitrofill, etch protection and perma plate totaling $1246.   If you do not want these products and the insurance that comes with them we can cancel and cut you a check for the entire amount or a portion if  you want to keep some.   Let us know and we will proceed.your original [redacted] price of $34000 did not include doc fee $399 or bank acquisition fee of $795.   The quote only included the vehicle and destination.  Regarding your plates, we use an outside agency to obtain plates and generally it takes a little longer than NJ customers.   We just spoke to DMV this morning and the plates will be in tomorrow or Monday latest.   For this inconvenience we will authorize a rental until they arrive or offer $100 back to you for the inconvenience of your temp expiring today and potentially not being able to drive his vehicle for 1 to 3 days due to an expired temp. When your plates arrive we can either UPS them next day or personally had deliver them to you.         when your Pilot had the dash lights on, We where instrumental in sending a tow truck to get the vehicle. We ordered parts and fixed the issue that potentially did stem from an incorrect installation or defective part of the steering wheel.  In any event, we made every attempt to  resolve the issue quickly.  We apologize for the inconvenienceand look for direction in resolving the remaining issues.

[redacted] , thank you for reaching out, I will be happy to assist you with you issue. Please give me an opportunity to look into the matter to see what the cause of the delay was. I will get back to you early next week with a resolution. Thanks [redacted]

To whom this may concern, The customer and I have come to an agreement. Customer will provide OEM brake pads. Dealer, as one time courtesy, will install brake pads for the customer. Also Dealer will pay half (1/2) of the purchase price for OEM brake pads. Customer will be reimbursed the amount...

promised within 2 weeks after installation of pads on vehicle. Thanks [redacted]###-###-####

Complaint: [redacted]
Thank...

you Revdex.com for progress on the issue!I am rejecting this response because issue is still not resolved, so far I have received only notification from dealership that the check will be mailed out Tuesday or Wednesday. Still awaiting for the check, so rejecting response as of now.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.