CHRISTOPHER & BANKS

We spoke to Ms. [redacted] this morning and resolved her issue. I agreed to refund her for the service and offered her a $100 service credit for the inconvenience. I still wasn’t clear how she tried to reach someone at the dealership and was unable to. She was very pleased with the resolution.

Tell us why here...
As a company we use the carfax to detect prior accidents and we also put the used vehicles through a thorough 150 point inspection.  At time of delivery the carfax which mr [redacted] signed did not show the accident.   We also did not detect any accident at time of...

inspection nor did we see poor repairs performed due to a prior accident.  Certainly no frame damage, unibody damage or upper radiator support damage or repairs were performed that we viewed.  I asked mr [redacted] to meet me at [redacted] where we put the car on the lift to view along with the [redacted] service director.   At that time once again we did not notice anything repaired or replaced or poorly repaired or replaced underneath the vehicle and specifically near the front of the car where the accident was listed on the vin check site which is what mr [redacted] showed to us.  As a company we do not use vin check because we feel carfax is more thorough however not perfect as carfax did not pick up this accident in this circumstance for whatever reason.  That's why we do the 150 point inspection.  Between carfax and inspection we feel confident we would pick up prior accidents, especially when poorly fixed
 Based on all of this information I approved $1500 in good will from the dealership in the form of a check along with a release to be sent to mr [redacted].  At this point greg and his attorney have refused the offer and our attorney revised the release several times but not to their expectations.  At this point the attorneys are in contact and the matter is now out of my hands as the GM of the dealership. 
[redacted]

We will address your concern in regards to the noise you are hearing which is due to the aggressive tire. We will replace the tires and lets road test the vehicle to make sure the road noise is gone.