Order number: *** - The returns is set up on a different reference number ***I returned a PC to you guys on the 10th of October and have not yet received a refund, first I was told to days, then 5-7, to 10, - No refund yet I want my money back
Dell through the Alienware brand is a sponsor of several professional gamers and a gaming organizationThey have a promotion running on all of these sites for a 10% off coupon if you use the code "alienwareesports."
If you try to redeem the code it is not accepted and customer service will not honor the advertised discount
Example site: ***
I returned an item to dell via UPS and they gave me a different address than from where they sent the package to meI was given an invoice saying dell returned the money when they didn't and then pay pal wouldn't refund me because the address dell gave me when they let me print out the UPS ground package labeling slip was not the same one that the package was sent to me from
lap top is two years old second motherboard is bad, dell fixed first one service tag# *** dps ref # *** one year later motherboard is bad again and they won't help me I figured first board they put in was faultyUsed the lap top about times its only used as a back up feel I am stuck with a laptop that was faulty
I purchased an Alienware RAurora desktop computer from Dell in December of Since then their (dell's) supportassist program has let me know when it id time to download upgrades for the computerIt said it needed to upgrade the bios so I did that and the screen went black and they had to install another motherboard for it to workI lost everything I had loaded on the compter from thisA couple of months passed and the pc again said it was time to upgrade the biosI called their tech support to have them do it and the exact same thing happened againI asked them if I could delete my personal info because they wanted me to send it in for repairDuring this process we were able to get it going accidentallyI again lost everything and had to reinstall itThe third time it wanted a bios update I again called there tech support and he was able to do this and it was fineThe fourth time was yesterday the 6th of DecemberI again called their tech support and now I will have to
I purchased a computer through Dell.com in my nameI used my husband's credit card to pay for the computerI received an email confirmation after the purchase from Dell and everything was correct When I received the shipment confirmation from Dell I noticed that the salutation on the email was not me and instead was addressed to "*** ***" I contacted Dell through their website informing them of their error and requested they correct it They never replied I contacted them via online chat and the operator told me it was an "issue with the system" and cited "system updates or online issues" as the problem I was told to call the helpdesk and they would resolve I did just that and after a very lengthy call they told me they were unable to fix it and if I wanted to I could return the computer and they would issue another I explained that I needed the computer that weekend and that was the reason I had ordered it when I did They assured me the ownership issue could be fixe
On July 27, I purchased Dell Inspiron / Service Tag: *** and also purchased extended warranty until July 28, This laptop is used as multimedia device to playback audio and videos on our TV One day, I heard a noise when I was opening up the lid Noise was coming from the right side hinge Upon closer inspection, I saw the right side hinge was broken After speaking to a dell representative, I was told the it would not be cover under warranty and that I have to pay for it to get repaired I have since did some research and emailed dell The reply was :
"Please note that issues related to physical damage and regular wear and tear like loose hinges, plastics, cracks, dents and liquid spills are not covered under the regular warranty I would like to inform you that Dell has a dedicated department called Out Of Warranty Repair that takes care of these issues."
According to my research, it shows that the right side seems to have major flaws Below are ju
Don't purchase their products, I've given them a lot of business but no moreI'm still out $and no refund, I've already returned the itemDell claims to have refunded the money, the bank says they've received nothing
Long story short they've sent the wrong items twice, misdelivered twice, and have been quite rude to me for holding them responsibleIt's been months now and I get nothingThe person responsible for the mistakes hasn't been held accountable at allInstead, I'm at a loss for $for something I didn't do wrong, I can't help Dell's incompetence
Do yourself a favor and avoid buying anything from this company, you'll be asking for it if anything goes wrongYou can find a whole slew of complaints online where money hasn't been returned, items have been shipped to the wrong address, and even credit card details were stolen
My personal identifiable information was lea*ed from Dell I was called by a person impersonating a Dell employee The caller had my name, address, service tag number, and model of my computer The caller stated that they detected malicious code coming from my computer and wanted to help me solve this problem I as*ed them to verify my information (given above) and they verified all my information I still suspected something so I as*ed for a case number, in order to call bac* Dell and verify that the call was legitimate The caller hung up on me I called Dell and the customer service line gave me the number to the Federal Trade Commission, they told me that the FTC could help me solve the problem!! I believe my PII has already been exposed and is trying to be ta*en advantage of maliciously This poses a great ris* to my identity, my security online at home, and all other ways my PII can be used to harm my credit and name
I have been a long time customer of Dell products since the mid 1990's and will stand by their productUnfortunately this Alienware order and my previous Alienware order I've had issues with Dell's customer support and deliveryI'm have a Dell Preferred account that I use when purchasing from Dell because of the benefits that it offersThe current order I received a discount and expedited shippingI made my purchase on 10/22/and the initial estimate was delivery of 11/2/Once the order was shipped the delivery was adjusted to 11/5/and I was fine with thatI checked the status of the UPS tracking number everyday since shipping was posted on 10/30/I needed to follow the delivery date so I could schedule to take off work to sign for the package to day of deliveryI noticed on 10/31/that the package had arrived in Shanghai warehouseOn 1/1/the tracking noted that the shipment was being held in Shanghai warehouse awaiting signatureI thought this was o
I purchased my laptop in August and recently I had issues with the screenI called tech support for help and they try to solve the issue over the phoneThey finally came up with the conclussion that all I needed was to replace the screen and that there was not an issue with the motherboardThey sent a tech to repair the screen and on the first visit he realized they orderded the wrong partHe them returned for a second time and agian he had the wrong part againCame out a 3rd time wrong part again but this time he detroyed the motherboard as well as as the outer part of my laptop and informed me that he needed to order the part for the screen as well as the motherboardI have been trying for dell to exchange my laptop but not only are they refusing but I have not had anyone done the repair to my laptopThis has been ongoing for weeks nowI use this laptop for business and I have lost money, time and my saved filesPlease advise as to what kind of action I could take t
Do NOT buy a dellIt is not worth the hassle of dealing with customer and technical supportWithin days my lap top started randomly shutting offI spent hours with tech support trying to fix it over the phoneThen I sent it in using the shipping label they provided and they lost my laptop at the service depotI have spent at least hours trying to get an answer on where my lap top is and when I can expect it backIt is unbelievable! And they will not refund me or send me a new lap top but continue to demand I wait for them to locate itIt has been weeks and they still cannot find my laptop or give me a new laptopI am a college student and have to borrow friends lap tops to do work which is unacceptablePlease save yourself the hassle and do NOT buy dell!!
I ordered a laptop on 11/in the amount of 1,and was not home to sign for it so it was returned back to Dell They informed me they received it back on December 14th I called on January 13th an was told to wait 3-business days for credit to my Dell Credit Card I called back on January 25th because I had not received credit and was told they didn't know what had happened so put a rush on the refund and told me to wait another 3-business days Started a online chat of Feb 1st (session #***) and was told it was escalated to the financial department and wait another 3-business days, contacted them again on Feb 5th (session #***) was told they had encountered an unexpected delay with refunds and to wait another 3-days I have contacted them again today (I did not get a session #) and was told the refund is on the last stage from financial to be approvedI think waiting for a refund for almost days is unacceptable
We ordered three iDrac licenses from Dell We made a mistake on the order and contacted Dell for assistance in correcting it We were told to cancel the old order and purchase three new, correct licenses Dell is refusing to refund the cost of the original purchase, stating it is non-returnable It is a digitally delivered license with no tangible parts We only made the purchase of the three new licenses at the direction of their business sales rep When I asked to speak with a manager, after being informed Dell would not refund the cost, they placed me on hold for over minutes before I gave up
I ordered a Samsung 65-inch TV from Dell.com on 11/23/(Black Friday)The expected delivery was 12/7/The actual delivery is on 12/27/I made the purchase because there was a third-party marebate of $200, plus the $Dell gift cardHowever, the delivery was so late I could not get the rebate
I would like to return the TV to Dell early January 2018, but Dell refused the return because of their 30-day-of-invoice policyBasically I was only allowed to return the TV before it actually arrivedI called Dell customer service multiple times but they all answered no
An online I order I made, that needed to be expedited, was flagged by my credit card for potential fraudI contacted the credit card company and verified the purchase
However, Dell then cancelled the purchaseI spoke with a customer representative, who assured me the "bank" (ie credit card) had not verified the purchaseBefore hanging up, I received her specific phone number and extension: ###-###-####, *** (***)I then contacted the credit card company again, who confirmed that had verified and ok'd the purchase, and said that they had contacted Dell and there was no further confirmation they could give meI then attempted to reach the above representative for hours, and could not (the automated service continued to drop me after saying the user "does not have voicemail")
I eventually gave up, and just spoke with whomever the automated service left me withThey repeated the issue with the "bank," and when I assured them I had already spoken to the bank, they put m
I ordered a TV and then they failed to ship it since they kept saying that it was out of stocks
So I cancelled the order and they never refunded the money
I contacted them several times and escalated the issue and no any solutions, they just kept ignoring
I installed a bios update on my computer that Dell told me to installIt shut my computer down and made it unusableAfter week of arguing, I agreed to pay Dell $500+ to extend my warranty so that they could get a new part and send a technician to repair itAfter another week, Dell informed me that they could not locate the part and that "maybe" they could find one in 2-weeksThis means that after having installed a product they recommended and after paying them $500+ I am without a computer and unable to access my files
I now have to go out and buy a new computer because of Dell's bad product and failed service department
I received a Dell XPS laptop from my son *** *** ***He purchased NEXT BUSINESS DAY ONSITE REPAIR year warrantyHe paid extra for such a warrantyHowever, I have found Dells warranty not worth the paper it is printed on
When I first experienced computer problems I called DellThe tech had me walk through over an hour process before finally identifying the problemI do not feel it is my responsibility to troubleshoot problems related to the deviceThat is why the warranty was purchasedI don't mind running some quick diagnostics if necessary but I spent over an hour discussing the issue with the CSRWhich he was obviously reading from a scriptI feel Dell offloaded the troubleshooting to me rather then paying the onsite technican to do soAnyways, after identifying the problem over a hour later he informed me the part would be ordered and a tech onsite to repair itDespite the initial onerous process I thought great the problem would be fixed
However, my opti
Hi there
I have used gift cards for separate orders I got an "order has been received" email for both but no confirmation emails, which were supposed to be sent out
I called customer service and I was informed that the gift cards were not "verified" In short orders have been cancelled (without notice, mind you)
If that is what happened, I just want to get credited back for the gift cards
Since I did not get order numbers from confirmation emails that did not come, I have purchase ID's from the order emails: "***" and "***"
I have been trying to follow up with their "Credit Card Order Processing department at *** option *" I always end up getting disconnected after I get passed around to different agents
I am not sure where else to turn to
Is this something that your office can help me with?
Thank you
Order number: *** - The returns is set up on a different reference number ***I returned a PC to you guys on the 10th of October and have not yet received a refund, first I was told to days, then 5-7, to 10, - No refund yet I want my money back
Dell through the Alienware brand is a sponsor of several professional gamers and a gaming organizationThey have a promotion running on all of these sites for a 10% off coupon if you use the code "alienwareesports."
If you try to redeem the code it is not accepted and customer service will not honor the advertised discount
Example site: ***
I returned an item to dell via UPS and they gave me a different address than from where they sent the package to meI was given an invoice saying dell returned the money when they didn't and then pay pal wouldn't refund me because the address dell gave me when they let me print out the UPS ground package labeling slip was not the same one that the package was sent to me from
lap top is two years old second motherboard is bad, dell fixed first one service tag# *** dps ref # *** one year later motherboard is bad again and they won't help me I figured first board they put in was faultyUsed the lap top about times its only used as a back up feel I am stuck with a laptop that was faulty
I purchased an Alienware RAurora desktop computer from Dell in December of Since then their (dell's) supportassist program has let me know when it id time to download upgrades for the computerIt said it needed to upgrade the bios so I did that and the screen went black and they had to install another motherboard for it to workI lost everything I had loaded on the compter from thisA couple of months passed and the pc again said it was time to upgrade the biosI called their tech support to have them do it and the exact same thing happened againI asked them if I could delete my personal info because they wanted me to send it in for repairDuring this process we were able to get it going accidentallyI again lost everything and had to reinstall itThe third time it wanted a bios update I again called there tech support and he was able to do this and it was fineThe fourth time was yesterday the 6th of DecemberI again called their tech support and now I will have to
I purchased a computer through Dell.com in my nameI used my husband's credit card to pay for the computerI received an email confirmation after the purchase from Dell and everything was correct When I received the shipment confirmation from Dell I noticed that the salutation on the email was not me and instead was addressed to "*** ***" I contacted Dell through their website informing them of their error and requested they correct it They never replied I contacted them via online chat and the operator told me it was an "issue with the system" and cited "system updates or online issues" as the problem I was told to call the helpdesk and they would resolve I did just that and after a very lengthy call they told me they were unable to fix it and if I wanted to I could return the computer and they would issue another I explained that I needed the computer that weekend and that was the reason I had ordered it when I did They assured me the ownership issue could be fixe
On July 27, I purchased Dell Inspiron / Service Tag: *** and also purchased extended warranty until July 28, This laptop is used as multimedia device to playback audio and videos on our TV One day, I heard a noise when I was opening up the lid Noise was coming from the right side hinge Upon closer inspection, I saw the right side hinge was broken After speaking to a dell representative, I was told the it would not be cover under warranty and that I have to pay for it to get repaired I have since did some research and emailed dell The reply was :
"Please note that issues related to physical damage and regular wear and tear like loose hinges, plastics, cracks, dents and liquid spills are not covered under the regular warranty I would like to inform you that Dell has a dedicated department called Out Of Warranty Repair that takes care of these issues."
According to my research, it shows that the right side seems to have major flaws Below are ju
Don't purchase their products, I've given them a lot of business but no moreI'm still out $and no refund, I've already returned the itemDell claims to have refunded the money, the bank says they've received nothing
Long story short they've sent the wrong items twice, misdelivered twice, and have been quite rude to me for holding them responsibleIt's been months now and I get nothingThe person responsible for the mistakes hasn't been held accountable at allInstead, I'm at a loss for $for something I didn't do wrong, I can't help Dell's incompetence
Do yourself a favor and avoid buying anything from this company, you'll be asking for it if anything goes wrongYou can find a whole slew of complaints online where money hasn't been returned, items have been shipped to the wrong address, and even credit card details were stolen
My personal identifiable information was lea*ed from Dell I was called by a person impersonating a Dell employee The caller had my name, address, service tag number, and model of my computer The caller stated that they detected malicious code coming from my computer and wanted to help me solve this problem I as*ed them to verify my information (given above) and they verified all my information I still suspected something so I as*ed for a case number, in order to call bac* Dell and verify that the call was legitimate The caller hung up on me I called Dell and the customer service line gave me the number to the Federal Trade Commission, they told me that the FTC could help me solve the problem!! I believe my PII has already been exposed and is trying to be ta*en advantage of maliciously This poses a great ris* to my identity, my security online at home, and all other ways my PII can be used to harm my credit and name
I have been a long time customer of Dell products since the mid 1990's and will stand by their productUnfortunately this Alienware order and my previous Alienware order I've had issues with Dell's customer support and deliveryI'm have a Dell Preferred account that I use when purchasing from Dell because of the benefits that it offersThe current order I received a discount and expedited shippingI made my purchase on 10/22/and the initial estimate was delivery of 11/2/Once the order was shipped the delivery was adjusted to 11/5/and I was fine with thatI checked the status of the UPS tracking number everyday since shipping was posted on 10/30/I needed to follow the delivery date so I could schedule to take off work to sign for the package to day of deliveryI noticed on 10/31/that the package had arrived in Shanghai warehouseOn 1/1/the tracking noted that the shipment was being held in Shanghai warehouse awaiting signatureI thought this was o
I purchased my laptop in August and recently I had issues with the screenI called tech support for help and they try to solve the issue over the phoneThey finally came up with the conclussion that all I needed was to replace the screen and that there was not an issue with the motherboardThey sent a tech to repair the screen and on the first visit he realized they orderded the wrong partHe them returned for a second time and agian he had the wrong part againCame out a 3rd time wrong part again but this time he detroyed the motherboard as well as as the outer part of my laptop and informed me that he needed to order the part for the screen as well as the motherboardI have been trying for dell to exchange my laptop but not only are they refusing but I have not had anyone done the repair to my laptopThis has been ongoing for weeks nowI use this laptop for business and I have lost money, time and my saved filesPlease advise as to what kind of action I could take t
Do NOT buy a dellIt is not worth the hassle of dealing with customer and technical supportWithin days my lap top started randomly shutting offI spent hours with tech support trying to fix it over the phoneThen I sent it in using the shipping label they provided and they lost my laptop at the service depotI have spent at least hours trying to get an answer on where my lap top is and when I can expect it backIt is unbelievable! And they will not refund me or send me a new lap top but continue to demand I wait for them to locate itIt has been weeks and they still cannot find my laptop or give me a new laptopI am a college student and have to borrow friends lap tops to do work which is unacceptablePlease save yourself the hassle and do NOT buy dell!!
I ordered a laptop on 11/in the amount of 1,and was not home to sign for it so it was returned back to Dell They informed me they received it back on December 14th I called on January 13th an was told to wait 3-business days for credit to my Dell Credit Card I called back on January 25th because I had not received credit and was told they didn't know what had happened so put a rush on the refund and told me to wait another 3-business days Started a online chat of Feb 1st (session #***) and was told it was escalated to the financial department and wait another 3-business days, contacted them again on Feb 5th (session #***) was told they had encountered an unexpected delay with refunds and to wait another 3-days I have contacted them again today (I did not get a session #) and was told the refund is on the last stage from financial to be approvedI think waiting for a refund for almost days is unacceptable
We ordered three iDrac licenses from Dell We made a mistake on the order and contacted Dell for assistance in correcting it We were told to cancel the old order and purchase three new, correct licenses Dell is refusing to refund the cost of the original purchase, stating it is non-returnable It is a digitally delivered license with no tangible parts We only made the purchase of the three new licenses at the direction of their business sales rep When I asked to speak with a manager, after being informed Dell would not refund the cost, they placed me on hold for over minutes before I gave up
I ordered a Samsung 65-inch TV from Dell.com on 11/23/(Black Friday)The expected delivery was 12/7/The actual delivery is on 12/27/I made the purchase because there was a third-party marebate of $200, plus the $Dell gift cardHowever, the delivery was so late I could not get the rebate
I would like to return the TV to Dell early January 2018, but Dell refused the return because of their 30-day-of-invoice policyBasically I was only allowed to return the TV before it actually arrivedI called Dell customer service multiple times but they all answered no
An online I order I made, that needed to be expedited, was flagged by my credit card for potential fraudI contacted the credit card company and verified the purchase
However, Dell then cancelled the purchaseI spoke with a customer representative, who assured me the "bank" (ie credit card) had not verified the purchaseBefore hanging up, I received her specific phone number and extension: ###-###-####, *** (***)I then contacted the credit card company again, who confirmed that had verified and ok'd the purchase, and said that they had contacted Dell and there was no further confirmation they could give meI then attempted to reach the above representative for hours, and could not (the automated service continued to drop me after saying the user "does not have voicemail")
I eventually gave up, and just spoke with whomever the automated service left me withThey repeated the issue with the "bank," and when I assured them I had already spoken to the bank, they put m
I ordered a TV and then they failed to ship it since they kept saying that it was out of stocks
So I cancelled the order and they never refunded the money
I contacted them several times and escalated the issue and no any solutions, they just kept ignoring
I installed a bios update on my computer that Dell told me to installIt shut my computer down and made it unusableAfter week of arguing, I agreed to pay Dell $500+ to extend my warranty so that they could get a new part and send a technician to repair itAfter another week, Dell informed me that they could not locate the part and that "maybe" they could find one in 2-weeksThis means that after having installed a product they recommended and after paying them $500+ I am without a computer and unable to access my files
I now have to go out and buy a new computer because of Dell's bad product and failed service department
I received a Dell XPS laptop from my son *** *** ***He purchased NEXT BUSINESS DAY ONSITE REPAIR year warrantyHe paid extra for such a warrantyHowever, I have found Dells warranty not worth the paper it is printed on
When I first experienced computer problems I called DellThe tech had me walk through over an hour process before finally identifying the problemI do not feel it is my responsibility to troubleshoot problems related to the deviceThat is why the warranty was purchasedI don't mind running some quick diagnostics if necessary but I spent over an hour discussing the issue with the CSRWhich he was obviously reading from a scriptI feel Dell offloaded the troubleshooting to me rather then paying the onsite technican to do soAnyways, after identifying the problem over a hour later he informed me the part would be ordered and a tech onsite to repair itDespite the initial onerous process I thought great the problem would be fixed
However, my opti
Hi there
I have used gift cards for separate orders I got an "order has been received" email for both but no confirmation emails, which were supposed to be sent out
I called customer service and I was informed that the gift cards were not "verified" In short orders have been cancelled (without notice, mind you)
If that is what happened, I just want to get credited back for the gift cards
Since I did not get order numbers from confirmation emails that did not come, I have purchase ID's from the order emails: "***" and "***"
I have been trying to follow up with their "Credit Card Order Processing department at *** option *" I always end up getting disconnected after I get passed around to different agents
I am not sure where else to turn to
Is this something that your office can help me with?
Thank you