Dell customer service is awfulI have been lied toGiven wrong numbers and even discriminated against due to my genderI purchased a laptop fromDell months ago and it had a faulty part- they will not give me my money back or even replace the laptopMostly I’m upset at the way I was treated, they have discriminated against me due to my gender and have talked down to me and will not listen to me
I purchased hard drives from dell which they charges me for and shippedWell there was a price mistake to they rerouted the shipment back to their warehouseI never even saw the packageI talked with customer service online who said they won't refund me until the package was back at the warehouseI wait until it is and still no refund so I call customer serviceThey promise a refund in days and don't know why I didn't receive it yetIt's been days and no refundI understand they made a mistake in pricing the item but I should get a refund if they won't want to send me the product
I purchased a laptop from Dell It arrived on Wednesday, 3/ The following day I called to report it had been shipped without a power cord The person I spoke to said he would put in an order to ship the part via overnight serviceIt is now Saturday, and there is no power cord They charged me for a machine I cannot use, and nobody can give me a straight answer
A computer was purchased on 11/for $for my father in-law The computer was not fast enough so the computer was returned on 12/ We contacted Dell for return instruction’s, which an email was sent with detail instructions and a packaging slip and tracking label We were told that it could take 10-days to process and up to days to receive credit on our credit card (the form of purchase) The computer was placed in the original box with a copy of the email instructions and sent the same day The box was received on 12/21/@ 10:57am by someone *** per the UPS web site We contacted the Dell on 01/17/@ 5:21pm about our return and why a credit has not been received Dell claims that the item was not the correct computer but after review it was a tech error that entered the wrong information and it was the correct computer The reference for this call *** They said we should receive a credit in -days Another call was placed on 01/31/@ 10:
I've had an ongoing problem with Dell that has yet been remediedI originally put in an order, for a Dell Alienware Ron November 23rd to partake of the Black Friday deal that was going on, along with my corporate perks program that my company has with Dell
I received no notification from Dell on what was going on with my order other than what can be viewed from Dell.com's order status pageOn December 14th, I logged into Dell.com to check the status of my order, and to my dismay, it was still sitting in a "confirmed" stateI had contacted Dell via phone, and spoke to different people , each telling me that they could not help me and needed to be transferred to a different departmentEach department I was transferred too I had to explain my situation over again, and it got very tiresome
After speaking with the third person, I was told that there was a problem with my order, and that the wrong motherboard was placed in my laptopI ordered an Intel i7, which when they tri
On 3/3/I went to purchase some rails for my Dell server The dell part number is C597M and I was trying to purchase sets I got to the checkout and noticed Dell accepted Bitcoin, so I used that I was promptly redirected to Dell's bitcoin processor of Coinbase and continued to pay Once Coinbase acknowledged the payment was received I was redirected to Dell's website where it said there was a problem processing the payment and to call into the sales line
I have been bounced around to more then dozen people and Dell is seemingly trying to do everything to delay any sort of response
As of today I was offered a refund check via overnight shipping, but then was told a couple hour laters it would be an additional 3-business days for it
I purchased the extra special warranty for my son's Computer (*** ***)That warranty expressly states replacement if computer cannot be fixedThis is about the fifth time at least that the computer has crashedAfter many hours (over 25) we did manage to often have them come to ***'s college (the contract says technician to your locationMy son is leaving for Taiwan on Thursday for weeksHis computer crashed on Sunday of this weekHe contacted Dell on MondayThey sent a technician on TuesdayHe could not fixSo I finally called and explained that we could not send in the computer because *** is going to TaiwanI asked what it would take to get a replacementI asked the question, "How many times does it have to crash before it is determined that it can not be fixed?" No one disagreed with me that I had a legitimate claim but in the end, they denied a replacementSo the long and short of it is is that I will take tomorrow off, drive to ***'s college to get his computer a
I ordered a total of products from DellOf them, was fine, was never delivered, and was unsatisfactoryThe order was placed officially on 10/24/ and I began attempting to return the product(s) on 11/10/One of the emails I received included an SR (or service request) number When I attempted to follow the link provided to check on the status of the return (11/11/16) (because the emails related that there would be an additional e-mail which would include return shipping information, and I had not received such an e-mail) and it said that no service record was found by that numberSo I went and tried to return the product again and it said that there was already a return being processed with that order number
They only accept returns within days and I'm getting extremely frustrated hereI have attempted to call multiple times and all I get is one "customer service rep" after another (whom, by the way, speak almost unidentifiable English) transferring me to the n
I ordered my computer at the end of September over chat/phone because I could not add ProSupport Plus online I was quoted a price on chat for the items and warranty I selected The chat disconnected, so someone called on the phone and another person took over on chat I completed the order at the quoted price with the person on the phone I have a problem with my PC and called for support After three hours of problems and at least people, I was finally told that the reason I did not have support from a US-based agent was because I only had Premium Support and not ProSupport Plus, which I ordered I was told I had to contact Returns for them to fix it after I was told by another representative that Warranty Services would fix the issue I have the chat log from the order that indicates I wanted ProSupport Plus and that it was $more than the other warranty After contacting Returns has told me it is after days, so they will not fix the issue I am appalled and frustra
We were shipped a faulty speaker from Dell After multiple multi-hour screaming sessions, they agreed to ship a replacement and we'd return the original A week after the "estimate delivery date" (which was three weeks after our "resolution") they simply canceled the order We have received nothing
I bought a Printer on their websiteI paid the item and I received a confirmation emailI got another email saying that my item will be shipping on that day and I will be receiving by that timeFew days later I got another email saying that my order delayed due to some issues.Again few days later I received another email saying that my order got canceled because they sold it with wrong price on itThis is not how a huge multi pillion dollars company operateI'm very much disappointed this experienceI needed a printer and If I knew that they will cancel my order I would right a way buy another printer because I needed it
My order number is: **SSN**
My husband and I purchased a Dell laptop on 11/26/We were not satisfied with the product once it arrived and completed the online return form on 12/23/- within the day return windowI checked back at the returns page later that day because I thought it was strange that I didn't get an email confirmation, and I saw that my claim was listed as "pending"(I have screenshots of my browsing history to confirm that I visited those websites that day, but unfortunately I trusted the company too much and I did not screenshot the webpage.) So, I continued to monitor the return page until 01/05/when something changed without my DOING anything and it stated the return was under investigation(At this point, my husband and I had a cross-country move as well as another move about weeks laterThen my daughter and I were very ill for about week so dealing with a computer that we weren't even using was not the highest thing on our listSo, I will admit I let things carry on longer
I purchased a battery for my Dell Inspiron Laptop on November They sent me the wrong battery and I immediately let them know They had it picked up from me December 2016, by UPS I received a Return Update email from Dell on December 2016, that confirmed the battery had arrived at Dell and that they had received the returned product And another email December stating the same thing The emails also stated I could expect my account to be credited The charge of $for the battery was on my December credit card statement and I paid that December I have contacted Dell via telephone and email numerous times I have been assured numerous times that the charge would be credited back to my credit card within 3-business days Each time I try to contact them it is a long drawn out process Some emails are returned I have spent hours and hours on this problem I have stacks of emails and pages of notes on telephone conversations I never commu
4/28/ Purchased a Inspiron
Began using it on 5/1/
5/-- computer continually shuts down and will not restart Has to be disconnected from the power source and then started back up We brought the computer to a local repair shop They said it was a motherboard issue and suggested replacement
5/-- I contacted Dell and they said they would send a new motherboard
5/-- Dell shipped the new motherboard
6/--- we picked up the repaired computer from the shop Did not use it for a couple weeks
7/--- same problem began again
7/-- Dell Tech tried to repair remotely with updates / tests/ etc
Gave up & will issue a pick up for it to be sent in for repairs
7/- received back from DellDiagnosis "replaced defective part"
We did not use it for a couple weeks
9/-- Same problem began again
9/-- on line / remote trouble shoot
9/-- Same problem
9/-- on line / remote trouble shoot
10/--- full reinstall of operating system
I ordered and paid for a computer to be delivered next day Well it was not delivered, Dell told me it was related to weather, I spoke to FedEx and they told me the company was past the weight limit of the airplane and Dell pulled my order for the next days plane I asked Dell for my money back since I already paid for the computer Dell told me that since it was not their fault and it was due to weather that I I would have to wait until they get the computer back and then it would to more daysSince I never received the computer and Dell lied about the flight to me I just want my money back todayPlus these were not friendly people at the customer service department...not at all In fact one even hung up on me
When I have bought a television from Dell, I have requested for price match and agreed to do it which is around 100$, but I didn't like the television so I planned to return it but they have agreed to pay 100$ to keep the productLater customer service people said we cannot have two refunds in one order and use this for future orders (check message below) So I have placed an order recently for more than 100$ and requested for refund as per their conversation, now they are saying we can give only 10%/15% only(Check message below)I have contacted customer care to read the messages and refund as per conversation but they are not agreeing to do it
Message 1:
On Mon, May 1, at 4:PM, *** wrote:
Hi ***,
Thank you for your response and apologies for the late reply
I have reviewed your case and found that there was one refund processed on this order # *** for the 10% discount which was promised on this SR number ***
Also there was
I purchased a laptop in Sept of direct from Dell I also purchased a year full coverage warranty The cover of the laptop broke within a month of using it, a warranty person came out and replaced the cover of the laptop After that repair, the warranty person re-sold the replaced parts of MY computer leading to my computers identifying information to be mixed up with another persons orderOver the next years, the computer never worked well, I returned it twice to the Dell depot for repair and spent dozens of hours on the phone with Tec Support, they were always confused about what laptop I had because the service tag was disconnected from my order due to the warranty person selling my used parts, (the cover of the original laptop) In essence, my laptop became disconnected from the warranty dept and tec support because the service tag which identified it was replaced when the cover was replaced I finally got a tec support person to understand all of this and after nearl
We have sent our (less than one year old) computer to Dell twice now for power reasonsThis last time it was mailed back on May 23rd and today is June 9thWe were without it for two weeksWe were also sent a charger at one point to try to solve a problem
Today, we had the same problem come up on our computer as the very last one which they replaced the motherboard and gave us a new power cord
As our computer is less than a year old and we have had all of theses power issues, I believe there is something seriously wrong with this particular computer, and I am requesting a new computerI paid $for this computer on June 30, and I am certainly not getting my money's worth as it is at Dell a lot of the time lately
I am a writer and I desperately need my computer for my writingThis having to send our computer back is unacceptable!!
Please help us to get a new computer so we can put our troubles behind us
Thank you
*** and *** ***
I purchased an AlienWare laptop ($1800.00) in Jan 2016, I received it on 02/The very first day I turned it on, it had hardware problems (corrupted windows 10)I had to call Dell every day due to the laptop shutting off (I have evidence of when I called, how long the call were, and every person I spoke with)After over a month with this issue-and arguing continuously with them, they finally sent me out a new oneHowever, I found out that Dell didn't even process the order for the replacementIt took another 1/weeks and more phone calls to finally get the replacementI received the new on 03/In the meantime while spending countless hours on the phone with Dell, the replacement department advised me that I would get a new date for the day return policyI contacted Dell once again today, and after many transfers and over an hour on the phone, I was advised that they were not going to honor this agreementSo technically, the day I received the first computer was the st
Dell customer service is awfulI have been lied toGiven wrong numbers and even discriminated against due to my genderI purchased a laptop fromDell months ago and it had a faulty part- they will not give me my money back or even replace the laptopMostly I’m upset at the way I was treated, they have discriminated against me due to my gender and have talked down to me and will not listen to me
I purchased hard drives from dell which they charges me for and shippedWell there was a price mistake to they rerouted the shipment back to their warehouseI never even saw the packageI talked with customer service online who said they won't refund me until the package was back at the warehouseI wait until it is and still no refund so I call customer serviceThey promise a refund in days and don't know why I didn't receive it yetIt's been days and no refundI understand they made a mistake in pricing the item but I should get a refund if they won't want to send me the product
I purchased a laptop from Dell It arrived on Wednesday, 3/ The following day I called to report it had been shipped without a power cord The person I spoke to said he would put in an order to ship the part via overnight serviceIt is now Saturday, and there is no power cord They charged me for a machine I cannot use, and nobody can give me a straight answer
A computer was purchased on 11/for $for my father in-law The computer was not fast enough so the computer was returned on 12/ We contacted Dell for return instruction’s, which an email was sent with detail instructions and a packaging slip and tracking label We were told that it could take 10-days to process and up to days to receive credit on our credit card (the form of purchase) The computer was placed in the original box with a copy of the email instructions and sent the same day The box was received on 12/21/@ 10:57am by someone *** per the UPS web site We contacted the Dell on 01/17/@ 5:21pm about our return and why a credit has not been received Dell claims that the item was not the correct computer but after review it was a tech error that entered the wrong information and it was the correct computer The reference for this call *** They said we should receive a credit in -days Another call was placed on 01/31/@ 10:
I've had an ongoing problem with Dell that has yet been remediedI originally put in an order, for a Dell Alienware Ron November 23rd to partake of the Black Friday deal that was going on, along with my corporate perks program that my company has with Dell
I received no notification from Dell on what was going on with my order other than what can be viewed from Dell.com's order status pageOn December 14th, I logged into Dell.com to check the status of my order, and to my dismay, it was still sitting in a "confirmed" stateI had contacted Dell via phone, and spoke to different people , each telling me that they could not help me and needed to be transferred to a different departmentEach department I was transferred too I had to explain my situation over again, and it got very tiresome
After speaking with the third person, I was told that there was a problem with my order, and that the wrong motherboard was placed in my laptopI ordered an Intel i7, which when they tri
On 3/3/I went to purchase some rails for my Dell server The dell part number is C597M and I was trying to purchase sets I got to the checkout and noticed Dell accepted Bitcoin, so I used that I was promptly redirected to Dell's bitcoin processor of Coinbase and continued to pay Once Coinbase acknowledged the payment was received I was redirected to Dell's website where it said there was a problem processing the payment and to call into the sales line
I have been bounced around to more then dozen people and Dell is seemingly trying to do everything to delay any sort of response
As of today I was offered a refund check via overnight shipping, but then was told a couple hour laters it would be an additional 3-business days for it
I purchased the extra special warranty for my son's Computer (*** ***)That warranty expressly states replacement if computer cannot be fixedThis is about the fifth time at least that the computer has crashedAfter many hours (over 25) we did manage to often have them come to ***'s college (the contract says technician to your locationMy son is leaving for Taiwan on Thursday for weeksHis computer crashed on Sunday of this weekHe contacted Dell on MondayThey sent a technician on TuesdayHe could not fixSo I finally called and explained that we could not send in the computer because *** is going to TaiwanI asked what it would take to get a replacementI asked the question, "How many times does it have to crash before it is determined that it can not be fixed?" No one disagreed with me that I had a legitimate claim but in the end, they denied a replacementSo the long and short of it is is that I will take tomorrow off, drive to ***'s college to get his computer a
I ordered a total of products from DellOf them, was fine, was never delivered, and was unsatisfactoryThe order was placed officially on 10/24/ and I began attempting to return the product(s) on 11/10/One of the emails I received included an SR (or service request) number When I attempted to follow the link provided to check on the status of the return (11/11/16) (because the emails related that there would be an additional e-mail which would include return shipping information, and I had not received such an e-mail) and it said that no service record was found by that numberSo I went and tried to return the product again and it said that there was already a return being processed with that order number
They only accept returns within days and I'm getting extremely frustrated hereI have attempted to call multiple times and all I get is one "customer service rep" after another (whom, by the way, speak almost unidentifiable English) transferring me to the n
I ordered my computer at the end of September over chat/phone because I could not add ProSupport Plus online I was quoted a price on chat for the items and warranty I selected The chat disconnected, so someone called on the phone and another person took over on chat I completed the order at the quoted price with the person on the phone I have a problem with my PC and called for support After three hours of problems and at least people, I was finally told that the reason I did not have support from a US-based agent was because I only had Premium Support and not ProSupport Plus, which I ordered I was told I had to contact Returns for them to fix it after I was told by another representative that Warranty Services would fix the issue I have the chat log from the order that indicates I wanted ProSupport Plus and that it was $more than the other warranty After contacting Returns has told me it is after days, so they will not fix the issue I am appalled and frustra
We were shipped a faulty speaker from Dell After multiple multi-hour screaming sessions, they agreed to ship a replacement and we'd return the original A week after the "estimate delivery date" (which was three weeks after our "resolution") they simply canceled the order We have received nothing
I bought a Printer on their websiteI paid the item and I received a confirmation emailI got another email saying that my item will be shipping on that day and I will be receiving by that timeFew days later I got another email saying that my order delayed due to some issues.Again few days later I received another email saying that my order got canceled because they sold it with wrong price on itThis is not how a huge multi pillion dollars company operateI'm very much disappointed this experienceI needed a printer and If I knew that they will cancel my order I would right a way buy another printer because I needed it
My order number is: **SSN**
I was lied to by several employees and sent a computer I do not want
My husband and I purchased a Dell laptop on 11/26/We were not satisfied with the product once it arrived and completed the online return form on 12/23/- within the day return windowI checked back at the returns page later that day because I thought it was strange that I didn't get an email confirmation, and I saw that my claim was listed as "pending"(I have screenshots of my browsing history to confirm that I visited those websites that day, but unfortunately I trusted the company too much and I did not screenshot the webpage.) So, I continued to monitor the return page until 01/05/when something changed without my DOING anything and it stated the return was under investigation(At this point, my husband and I had a cross-country move as well as another move about weeks laterThen my daughter and I were very ill for about week so dealing with a computer that we weren't even using was not the highest thing on our listSo, I will admit I let things carry on longer
I purchased a battery for my Dell Inspiron Laptop on November They sent me the wrong battery and I immediately let them know They had it picked up from me December 2016, by UPS I received a Return Update email from Dell on December 2016, that confirmed the battery had arrived at Dell and that they had received the returned product And another email December stating the same thing The emails also stated I could expect my account to be credited The charge of $for the battery was on my December credit card statement and I paid that December I have contacted Dell via telephone and email numerous times I have been assured numerous times that the charge would be credited back to my credit card within 3-business days Each time I try to contact them it is a long drawn out process Some emails are returned I have spent hours and hours on this problem I have stacks of emails and pages of notes on telephone conversations I never commu
4/28/ Purchased a Inspiron
Began using it on 5/1/
5/-- computer continually shuts down and will not restart Has to be disconnected from the power source and then started back up We brought the computer to a local repair shop They said it was a motherboard issue and suggested replacement
5/-- I contacted Dell and they said they would send a new motherboard
5/-- Dell shipped the new motherboard
6/--- we picked up the repaired computer from the shop Did not use it for a couple weeks
7/--- same problem began again
7/-- Dell Tech tried to repair remotely with updates / tests/ etc
Gave up & will issue a pick up for it to be sent in for repairs
7/- received back from DellDiagnosis "replaced defective part"
We did not use it for a couple weeks
9/-- Same problem began again
9/-- on line / remote trouble shoot
9/-- Same problem
9/-- on line / remote trouble shoot
10/--- full reinstall of operating system
I ordered and paid for a computer to be delivered next day Well it was not delivered, Dell told me it was related to weather, I spoke to FedEx and they told me the company was past the weight limit of the airplane and Dell pulled my order for the next days plane I asked Dell for my money back since I already paid for the computer Dell told me that since it was not their fault and it was due to weather that I I would have to wait until they get the computer back and then it would to more daysSince I never received the computer and Dell lied about the flight to me I just want my money back todayPlus these were not friendly people at the customer service department...not at all In fact one even hung up on me
When I have bought a television from Dell, I have requested for price match and agreed to do it which is around 100$, but I didn't like the television so I planned to return it but they have agreed to pay 100$ to keep the productLater customer service people said we cannot have two refunds in one order and use this for future orders (check message below) So I have placed an order recently for more than 100$ and requested for refund as per their conversation, now they are saying we can give only 10%/15% only(Check message below)I have contacted customer care to read the messages and refund as per conversation but they are not agreeing to do it
Message 1:
On Mon, May 1, at 4:PM, *** wrote:
Hi ***,
Thank you for your response and apologies for the late reply
I have reviewed your case and found that there was one refund processed on this order # *** for the 10% discount which was promised on this SR number ***
Also there was
I purchased a laptop in Sept of direct from Dell I also purchased a year full coverage warranty The cover of the laptop broke within a month of using it, a warranty person came out and replaced the cover of the laptop After that repair, the warranty person re-sold the replaced parts of MY computer leading to my computers identifying information to be mixed up with another persons orderOver the next years, the computer never worked well, I returned it twice to the Dell depot for repair and spent dozens of hours on the phone with Tec Support, they were always confused about what laptop I had because the service tag was disconnected from my order due to the warranty person selling my used parts, (the cover of the original laptop) In essence, my laptop became disconnected from the warranty dept and tec support because the service tag which identified it was replaced when the cover was replaced I finally got a tec support person to understand all of this and after nearl
We have sent our (less than one year old) computer to Dell twice now for power reasonsThis last time it was mailed back on May 23rd and today is June 9thWe were without it for two weeksWe were also sent a charger at one point to try to solve a problem
Today, we had the same problem come up on our computer as the very last one which they replaced the motherboard and gave us a new power cord
As our computer is less than a year old and we have had all of theses power issues, I believe there is something seriously wrong with this particular computer, and I am requesting a new computerI paid $for this computer on June 30, and I am certainly not getting my money's worth as it is at Dell a lot of the time lately
I am a writer and I desperately need my computer for my writingThis having to send our computer back is unacceptable!!
Please help us to get a new computer so we can put our troubles behind us
Thank you
*** and *** ***
I purchased an AlienWare laptop ($1800.00) in Jan 2016, I received it on 02/The very first day I turned it on, it had hardware problems (corrupted windows 10)I had to call Dell every day due to the laptop shutting off (I have evidence of when I called, how long the call were, and every person I spoke with)After over a month with this issue-and arguing continuously with them, they finally sent me out a new oneHowever, I found out that Dell didn't even process the order for the replacementIt took another 1/weeks and more phone calls to finally get the replacementI received the new on 03/In the meantime while spending countless hours on the phone with Dell, the replacement department advised me that I would get a new date for the day return policyI contacted Dell once again today, and after many transfers and over an hour on the phone, I was advised that they were not going to honor this agreementSo technically, the day I received the first computer was the st