Constant product malfunctions and breakdowns We have had to replace the mother board, the key board, the fan, and now the computer screen just goes black with no way to bring it back online except wait and hope it works I did an on-line tech support diagnostic on 11/21/and it happened to the tech doing the diagnostics This computer is a lemon, and a very expensive one at that We rely on this product for our daily business and when it's non-functioning we are losing time and money I have spent countless hours on the phone and if you look back through all the service calls I have made to the company you will see a long history of issues We have been trying to get a replacement for this lemon since last spring, but the company keeps sending techs and parts to the office to try and fix the issues, but more keep happening
I recently purchased a Dell Inspiron 14” Series computer (model)The product overview has no mention that it is virtually in possible to increase the Hard Drive spaceI understand that it comes equipped with a Gb eMMC Hard Drive (HD) however, what are my options for an upgrade? I spoke with customer service and they informed me that I could install a SATA HD So I purchased one After arrival, I couldn't start the installation due to not having a bracket and cable Which should have been mentions while I was purchasing the HDContacted TECH support who informed me that I need the bracket and cable and transferred me to Customer service, again After speaking with Customer service again, they sold me a bracket and cable After receiving all items, I started the installation only to find that there was no port on the mother board for the installation I called, on the phone, Dell support and spoke with three reps, all of who had terrible English It was at that
Hi! I had trouble with the fan on my computer by Dell, and called customer service It was still under warrenty and they told me to send it in (they sent a postage paid Fed Ex label) I received a call and an email yesterday, stating that there was damage to the keyboard, to the LCD cover and the bottom door There was no damage to any of these pieces when I sent it to Dell They say they cannot replace the fan due to this other damage, which will cost $to fix Or, I can just take it back without any repairs Again, the damage they are telling me exist are not accurate or an honest appraisal of my computer
Recently (days ago) I purchased a Inspiron desktop Todayafter attempting to go online I was notified that the browser had been locked The error box stated that critical issues had been detected with Windows and Microsoft Edge (the installed web browser) After calling the number listed, I realized this was a scam and a hack had occured I called Dell and was informed that adware or malware intrusion had occured The first thing I was informed of was a $repair to fix this Dell is all about sales Yes, this computer was under warrentee but not the software My issue is the supplied installed software antivirus software (McAfee) did not perform whatsoever There was no warning that this was happening As this is a business, I felt I had to pay the $and remotly had them fix in about minutes They informed me that was best to use Google Chrome as a browser If thats the case, why even use Edge I feel like McAfee failed and ultimately Dell is responsible for this intrusion I will never buy another Dell Overseas customer support is insensitve to your issies Bottom line--their system failed and I had to pay for it
I purchased a new computer a little over a year ago The computer would crash a few times a week, often with the same error message I reported to Dell and they began working through their troubleshooting They checked drivers, updated some, and looked at software configurations After each tweak, I would ask for a week to determine if the solution was successful It did not fix the issue Eventually they got to the point of replacing the mother board That did not fix it The tech set me up with what I needed, and I reinstalled the operating system That did not fix it (and it actually undid the fixes they did before) They redid the first round of software/driver updates Still didn't fix it The last thing they did was a reinstall of the video/graphics driver After that, instead of crashing with a Blue Screen of Death message, it just crashes with no message Then I was informed that it was outside of warranty, and I had to use their pay service for further troublesho
Two years ago my daughter and I purchased an Alienware Xfor my grandsons for ChristmasBoy did we get a surprise! The flipping thing was defective and had to be repairedMy grandsons were extremely disappointed that they couldn't play any of the new games they had gotten for ChristmasMy daughter called Dell because where we had purchased it from did not have any addition stock of the itemDell customer support sent a tech to the house to replace the motherboard and a couple of other itemsThe Dell tech support rep told my daughter that because we received a defective product Dell would extend the warranty an additional yearMy daughter was happy the computer was mixed and the boys could play their games
Well now year and months later the flipping computer has the same issue; won't turn on and the thing is worthlessMy daughter calls Dell, they tell her the computer is out of warrantyThey tell her the extra year she was promised was not givenShe doesn't tell me a
I contacted Dell about a track-pad, battery/heat, and sleep issue with my XPS laptopSince I had university starting up within a week I asked if it was possible to send the parts since it is very easy to open the laptop and swap both parts quicklyI got the parts a couple days later and began the swap of the parts with the service manual Dell provides on their support siteIt was a very easy swap
Then, I notice that this didn't fix the issue with the track pad not workingI contacted Dell support again and they said I had no option but to mail it inI have heard and have previously had bad experience with their outsourced depot repair serviceI asked if there was any other way to get quicker service since I had university starting in a weekThe tech support agent was very nice and understanding and gave me the express service which takes about a week compared to the depot repair which takes like a month (I'm not even exaggerating)Since this was the only option, I
Dell.com sent me two TVs when I only ordered one (a double order)When I realized that I was not only double-charged but also that they were sending me two TVs, I called customer service (in India) to discuss Dell's errorThe first agent I spoke with was very niceShe said since it was their error, I should return the second TV for a full refundWhen I expressed the inconvenience of having to take off work, to store the second TV until UPS could pick it up, etc., she offered me a $credit "for the inconvenience." I made she the credit would be on the TV I was keeping--the one that was being delivered firstAnd she said yes
Fast forward three weeks and about interactions with both chat support and phone support, and no $creditThere WAS a $credit given later (that I did receive) when I inquired about price-matching to a competitorThey would not match (a $600+ difference), but instead offered the very arbitrary $This is entirely separate from the $inconveni
Dell advertised a laptop but the shipping speed wasn't fast enough for product I neededI cancelled my order online on the 5th, which is the same day I placed the order, then I realized my order kept getting reinstatedI called customer service to cancel my order days after I cancelled the order myself, but they still refused to cancel my orderI have an email confirming my order was cancelled on May 7th, but on May 11th, Dell again is trying to force me to go through with the orderHowever, after speaking to the escalation team at Dell, they said the cancellation order was never initiated because the rep I spoke to didn't even try to cancel the order The email the rep sent me was basically a lie and they refuse to issue me a refund, because they hope i'll go ahead with the orderI just want a refund so I can take my business elsewhereIt's funny how they keep telling me that there is a glitch in the system, so I'll just have to wait until the product arrives
Despite still being within the day refund period, customer service would not let me return my computerWhen the company responds, the computer is likely to be well beyond the refund period
We were placing an order for a Vizio 65" 4k ultra t.vmodel m65-Con our tablet and then both our phones along with my daughters tablet for the advertised amount of 1299.99, however, when placing in cart the price jumped to We tried several times and without luck we called customer service They gave us the run aroundWas on hold for over an hour and halfThe man came back on and said he would email or call us tomorrow (today) and solve our problemSo, by 3:pm today we called again, expressed our issue and was on the run around and saying the lowest he can go is plus one yr warrenty also one year Dell, then we were accused of downloading an appAFTER we sent emails of screen shots w/Dells Web address Placed on hold and had to hang up to get home to the kidswhich Dell reps have our number "in case of a disconnection" it is now 9:pm and without a call back from rep #nor Rep #,we thought third times a charm, right? WRONG!!! We were now told it was
Received a Dell Inspiron as a gift in Oct Contacted "customer support" in May, regarding an intermittent issue with the power button remaining illuminated after the shutdown process has completed Problem reoccurred in Sept, Oct, Novand now in Jan They have kept me on the phone "troubleshooting" for hours with no resolution and expect me to continually block hours for these sessions because I work from home and don't have the luxury of sending the system back to them to diagnose for business days following receipt
In most recent communication, Syed claims "This issue is not being caused because of the replaced devicesBecause if these devices were being faulty then entire system would have shutdown and could not have powered on." Logically, any electrical part can contain a short Thus, both the original and replacement set (motherboard & power switch) could be defective Dell should have attempted to isolate the issue to either the motherboard
I purchased a Dell laptop with Windows Dell apparently had a known issue that their Wifi/Bluetooth Card does not work with Windows Being naïve, I thought, no how could my brand new laptop not be workingWe even switched service providers and with still having the same issue, I realized that it was my actual laptopI've contacted Dell over and over regarding the issue and no resolutionAll I hear is that they will charge me for any assistanceHow terrible! How can you just not care about your products? I can not do my schoolwork on here, which was the main purpose in getting the laptop
Service Tag: ***
Service Request Number: ***
I got this laptop in for ~$ I bought extended warranty for years in for 200$ It was running fine all these daysonce in a while the laptop used to stop abruptly while playing a movie or some youtube videoBut after a while it used to start againI thought it was due to over heating The primary use of the laptop is movies and youtubeits always connected to our tv or monitori have a logitech bluetooth keyboard which I use to remotely navigatecouples of weeks back the laptop shutdown again but this time it didnt start I checked the warranty and I felt very lucky that it valid till end of Jan I sent it to dell After a week dell site showed that it is in billable holdwhen I called they said there is "spillage" ( aka liquid damage) on the laptop and warranty does not cover iti was shocked, it was always connected to tv and we are sure never spilled any liquid on iti explained the
Name: *** ***
Email Address: ***@gmail.com
Order Number: ***
My order of a Alienware was confirmed and then canceled, I called and chatted online with multiple department for hours, and a representative promised that I would get my 15% active military discount coupon back, which, I later found out was a lieI called to trying to get my order reinstated, I was transferred back and forth between departments, but every representative I talked to only wanted to transfer me to the next person
After hours of calling, one of the representative offer me an upgraded config with 512gb of ssd and same equipment on everything else, which is higher than I had orderedShe said that a manager will call me tomorrow, which the manager never didI called dell, the representative I got this time denies any offer made and refuse to honor it, the manager I was connected to, who claims that his name is "**" wasn't interested in resolving the issues and transferred me to another c
vendor product (laptop) failed after month of use
vendor failed to correctly diagnose cause of failure which resulted in several days delay to warranty process
vendor failed to provide updates for days on end
vendor acknowledged replacement laptop under warranty was required as original product was in-repairable
vendor shipped back hardrive for data recovery
more days of unanswered queries or confirmation of warranty laptop delivery
vendor confirmed replacement product shipped but refused to provide tracking number
product did not arrive on date indicated by vendor
vendor failed to respond to request for update
I am without a laptop for just over weeks now
Dell Service Tag ***
Dell Dispatch Number ***
Dell Service Request # ***
I purchased a dell in November of 2015, in December of initiated a return process because system not working properlyTechniqal support started helping me so tried to resolve issue with them over last couple of monthsReturned system to tech support they replaced parts and sent back to me still not working properlyWhen I asked for exchange or refund after many long phone calls to their customer service, I am being denied that options and stuck with a brand new computer that does not work properly
My name is *** ***I am totally disgusted with the service dell has,provided me .Since Feb th I have had two inspirons Both products were defective .Dell kept me on the phone for hours always switching me to a,different dept I will be calling Monday morning,customer care to refund my entire amountThey should send me a,box to return everythingI am totally surprised at your customer careI have been given the run-a-round for weeksI will be filing a complaint with the Dept of consumer affairs in *** and Dell's home state in *** as well as filing complaints with the Attorney General of each state if necessary, I am also considering legal advice for this matterHoping you can help me,,,,,,,,,,,,,,,,,,,,,, yours,truly *** *** tel####-###-#### *** *** ** ** *** ** *** ** ***
E-MAIL ***
Dell tried to fix my laptop six times (two on site, two mail ins, two phone service) and on the sixth time, the technician left my home stating he was seeing errors he's never seen before and he could not fix itSo the computer was totally dead, and rather than replace it, Dell informs me that I had to mail it in, yet again, in order for them to fix their mistakes
This made me very unhappy because each time I mailed it in they would take weeks or nearly a month for each try and then send it back not only having never fixed the original problem, but with the added bonus of new onesThis despite the fact that they told me each time that it will only take five to seven days
I finally asked Dell at what point will they accept that the computer is a lemon and replace it? How many repair attempts are too many? Is months without a usable computer considered normal? Dell's response was that they would continue their attempts to fix the computer as many times as they want, take as long as they want, and no replacement or refund would ever be given
I brought up the fact to a representative of the Dell Advanced Resolution Group, that The California Lemon Law, part of The Song-Beverly Consumer Warranty Act, applies to all consumer products, and that The Lemon Law makes allowances for the manufacturer to repair the product, or if that fails, to refund the money or give the purchaser a replacement The rep actually laughed and told me that the only law that he cares about is the Dell warranty and that they have the ultimate and final say on whether something gets repaired or replacedHe further stated that he has dealt with hundreds of complaints, some stating they would seek an attorney, but in the end it didn't matter, Dell can do whatever they want to do
They wanted to take a 7th crack at fixing my computer, but I gave up The stress was too much
I ordered a new Inspiron on 11/26/16,, we installed it in early Jan During the install, we were unable to print to a HP Laserjet printer After over hours with Dell, HP and Microsoft tech support, it was determined that the new PC has a bad motherboard I have received the return label and shipping box for the PC, but my printer USB no longer works We tried reconnecting it to the prior Dell PC, and two other PCs, none of them will connect via USB We moved it to a Ethernet location, and connected via Ethernet, and it can print We strongly believe the bad motherboard damaged the USB port on the printer, and want to know what is going to be done about this
I have had at least phone calls with various Dell support people I continually, and repeatedly, get transferred back and forth to people who tell me I called the wrong dept and they are unable to help I have talked to over Dell employees and not one person will address this issue I get transferred b
Constant product malfunctions and breakdowns We have had to replace the mother board, the key board, the fan, and now the computer screen just goes black with no way to bring it back online except wait and hope it works I did an on-line tech support diagnostic on 11/21/and it happened to the tech doing the diagnostics This computer is a lemon, and a very expensive one at that We rely on this product for our daily business and when it's non-functioning we are losing time and money I have spent countless hours on the phone and if you look back through all the service calls I have made to the company you will see a long history of issues We have been trying to get a replacement for this lemon since last spring, but the company keeps sending techs and parts to the office to try and fix the issues, but more keep happening
I recently purchased a Dell Inspiron 14” Series computer (model)The product overview has no mention that it is virtually in possible to increase the Hard Drive spaceI understand that it comes equipped with a Gb eMMC Hard Drive (HD) however, what are my options for an upgrade? I spoke with customer service and they informed me that I could install a SATA HD So I purchased one After arrival, I couldn't start the installation due to not having a bracket and cable Which should have been mentions while I was purchasing the HDContacted TECH support who informed me that I need the bracket and cable and transferred me to Customer service, again After speaking with Customer service again, they sold me a bracket and cable After receiving all items, I started the installation only to find that there was no port on the mother board for the installation I called, on the phone, Dell support and spoke with three reps, all of who had terrible English It was at that
Hi! I had trouble with the fan on my computer by Dell, and called customer service It was still under warrenty and they told me to send it in (they sent a postage paid Fed Ex label) I received a call and an email yesterday, stating that there was damage to the keyboard, to the LCD cover and the bottom door There was no damage to any of these pieces when I sent it to Dell They say they cannot replace the fan due to this other damage, which will cost $to fix Or, I can just take it back without any repairs Again, the damage they are telling me exist are not accurate or an honest appraisal of my computer
Recently (days ago) I purchased a Inspiron desktop Todayafter attempting to go online I was notified that the browser had been locked The error box stated that critical issues had been detected with Windows and Microsoft Edge (the installed web browser) After calling the number listed, I realized this was a scam and a hack had occured I called Dell and was informed that adware or malware intrusion had occured The first thing I was informed of was a $repair to fix this Dell is all about sales Yes, this computer was under warrentee but not the software My issue is the supplied installed software antivirus software (McAfee) did not perform whatsoever There was no warning that this was happening As this is a business, I felt I had to pay the $and remotly had them fix in about minutes They informed me that was best to use Google Chrome as a browser If thats the case, why even use Edge I feel like McAfee failed and ultimately Dell is responsible for this intrusion I will never buy another Dell Overseas customer support is insensitve to your issies Bottom line--their system failed and I had to pay for it
I purchased a new computer a little over a year ago The computer would crash a few times a week, often with the same error message I reported to Dell and they began working through their troubleshooting They checked drivers, updated some, and looked at software configurations After each tweak, I would ask for a week to determine if the solution was successful It did not fix the issue Eventually they got to the point of replacing the mother board That did not fix it The tech set me up with what I needed, and I reinstalled the operating system That did not fix it (and it actually undid the fixes they did before) They redid the first round of software/driver updates Still didn't fix it The last thing they did was a reinstall of the video/graphics driver After that, instead of crashing with a Blue Screen of Death message, it just crashes with no message Then I was informed that it was outside of warranty, and I had to use their pay service for further troublesho
Two years ago my daughter and I purchased an Alienware Xfor my grandsons for ChristmasBoy did we get a surprise! The flipping thing was defective and had to be repairedMy grandsons were extremely disappointed that they couldn't play any of the new games they had gotten for ChristmasMy daughter called Dell because where we had purchased it from did not have any addition stock of the itemDell customer support sent a tech to the house to replace the motherboard and a couple of other itemsThe Dell tech support rep told my daughter that because we received a defective product Dell would extend the warranty an additional yearMy daughter was happy the computer was mixed and the boys could play their games
Well now year and months later the flipping computer has the same issue; won't turn on and the thing is worthlessMy daughter calls Dell, they tell her the computer is out of warrantyThey tell her the extra year she was promised was not givenShe doesn't tell me a
I contacted Dell about a track-pad, battery/heat, and sleep issue with my XPS laptopSince I had university starting up within a week I asked if it was possible to send the parts since it is very easy to open the laptop and swap both parts quicklyI got the parts a couple days later and began the swap of the parts with the service manual Dell provides on their support siteIt was a very easy swap
Then, I notice that this didn't fix the issue with the track pad not workingI contacted Dell support again and they said I had no option but to mail it inI have heard and have previously had bad experience with their outsourced depot repair serviceI asked if there was any other way to get quicker service since I had university starting in a weekThe tech support agent was very nice and understanding and gave me the express service which takes about a week compared to the depot repair which takes like a month (I'm not even exaggerating)Since this was the only option, I
Dell.com sent me two TVs when I only ordered one (a double order)When I realized that I was not only double-charged but also that they were sending me two TVs, I called customer service (in India) to discuss Dell's errorThe first agent I spoke with was very niceShe said since it was their error, I should return the second TV for a full refundWhen I expressed the inconvenience of having to take off work, to store the second TV until UPS could pick it up, etc., she offered me a $credit "for the inconvenience." I made she the credit would be on the TV I was keeping--the one that was being delivered firstAnd she said yes
Fast forward three weeks and about interactions with both chat support and phone support, and no $creditThere WAS a $credit given later (that I did receive) when I inquired about price-matching to a competitorThey would not match (a $600+ difference), but instead offered the very arbitrary $This is entirely separate from the $inconveni
Dell advertised a laptop but the shipping speed wasn't fast enough for product I neededI cancelled my order online on the 5th, which is the same day I placed the order, then I realized my order kept getting reinstatedI called customer service to cancel my order days after I cancelled the order myself, but they still refused to cancel my orderI have an email confirming my order was cancelled on May 7th, but on May 11th, Dell again is trying to force me to go through with the orderHowever, after speaking to the escalation team at Dell, they said the cancellation order was never initiated because the rep I spoke to didn't even try to cancel the order The email the rep sent me was basically a lie and they refuse to issue me a refund, because they hope i'll go ahead with the orderI just want a refund so I can take my business elsewhereIt's funny how they keep telling me that there is a glitch in the system, so I'll just have to wait until the product arrives
Despite still being within the day refund period, customer service would not let me return my computerWhen the company responds, the computer is likely to be well beyond the refund period
We were placing an order for a Vizio 65" 4k ultra t.vmodel m65-Con our tablet and then both our phones along with my daughters tablet for the advertised amount of 1299.99, however, when placing in cart the price jumped to We tried several times and without luck we called customer service They gave us the run aroundWas on hold for over an hour and halfThe man came back on and said he would email or call us tomorrow (today) and solve our problemSo, by 3:pm today we called again, expressed our issue and was on the run around and saying the lowest he can go is plus one yr warrenty also one year Dell, then we were accused of downloading an appAFTER we sent emails of screen shots w/Dells Web address Placed on hold and had to hang up to get home to the kidswhich Dell reps have our number "in case of a disconnection" it is now 9:pm and without a call back from rep #nor Rep #,we thought third times a charm, right? WRONG!!! We were now told it was
Received a Dell Inspiron as a gift in Oct Contacted "customer support" in May, regarding an intermittent issue with the power button remaining illuminated after the shutdown process has completed Problem reoccurred in Sept, Oct, Novand now in Jan They have kept me on the phone "troubleshooting" for hours with no resolution and expect me to continually block hours for these sessions because I work from home and don't have the luxury of sending the system back to them to diagnose for business days following receipt
In most recent communication, Syed claims "This issue is not being caused because of the replaced devicesBecause if these devices were being faulty then entire system would have shutdown and could not have powered on." Logically, any electrical part can contain a short Thus, both the original and replacement set (motherboard & power switch) could be defective Dell should have attempted to isolate the issue to either the motherboard
I purchased a Dell laptop with Windows Dell apparently had a known issue that their Wifi/Bluetooth Card does not work with Windows Being naïve, I thought, no how could my brand new laptop not be workingWe even switched service providers and with still having the same issue, I realized that it was my actual laptopI've contacted Dell over and over regarding the issue and no resolutionAll I hear is that they will charge me for any assistanceHow terrible! How can you just not care about your products? I can not do my schoolwork on here, which was the main purpose in getting the laptop
Service Tag: ***
Service Request Number: ***
I got this laptop in for ~$ I bought extended warranty for years in for 200$ It was running fine all these daysonce in a while the laptop used to stop abruptly while playing a movie or some youtube videoBut after a while it used to start againI thought it was due to over heating The primary use of the laptop is movies and youtubeits always connected to our tv or monitori have a logitech bluetooth keyboard which I use to remotely navigatecouples of weeks back the laptop shutdown again but this time it didnt start I checked the warranty and I felt very lucky that it valid till end of Jan I sent it to dell After a week dell site showed that it is in billable holdwhen I called they said there is "spillage" ( aka liquid damage) on the laptop and warranty does not cover iti was shocked, it was always connected to tv and we are sure never spilled any liquid on iti explained the
Name: *** ***
Email Address: ***@gmail.com
Order Number: ***
My order of a Alienware was confirmed and then canceled, I called and chatted online with multiple department for hours, and a representative promised that I would get my 15% active military discount coupon back, which, I later found out was a lieI called to trying to get my order reinstated, I was transferred back and forth between departments, but every representative I talked to only wanted to transfer me to the next person
After hours of calling, one of the representative offer me an upgraded config with 512gb of ssd and same equipment on everything else, which is higher than I had orderedShe said that a manager will call me tomorrow, which the manager never didI called dell, the representative I got this time denies any offer made and refuse to honor it, the manager I was connected to, who claims that his name is "**" wasn't interested in resolving the issues and transferred me to another c
vendor product (laptop) failed after month of use
vendor failed to correctly diagnose cause of failure which resulted in several days delay to warranty process
vendor failed to provide updates for days on end
vendor acknowledged replacement laptop under warranty was required as original product was in-repairable
vendor shipped back hardrive for data recovery
more days of unanswered queries or confirmation of warranty laptop delivery
vendor confirmed replacement product shipped but refused to provide tracking number
product did not arrive on date indicated by vendor
vendor failed to respond to request for update
I am without a laptop for just over weeks now
Dell Service Tag ***
Dell Dispatch Number ***
Dell Service Request # ***
I purchased a dell in November of 2015, in December of initiated a return process because system not working properlyTechniqal support started helping me so tried to resolve issue with them over last couple of monthsReturned system to tech support they replaced parts and sent back to me still not working properlyWhen I asked for exchange or refund after many long phone calls to their customer service, I am being denied that options and stuck with a brand new computer that does not work properly
My name is *** ***I am totally disgusted with the service dell has,provided me .Since Feb th I have had two inspirons Both products were defective .Dell kept me on the phone for hours always switching me to a,different dept I will be calling Monday morning,customer care to refund my entire amountThey should send me a,box to return everythingI am totally surprised at your customer careI have been given the run-a-round for weeksI will be filing a complaint with the Dept of consumer affairs in *** and Dell's home state in *** as well as filing complaints with the Attorney General of each state if necessary, I am also considering legal advice for this matterHoping you can help me,,,,,,,,,,,,,,,,,,,,,, yours,truly *** *** tel####-###-#### *** *** ** ** *** ** *** ** ***
E-MAIL ***
Dell tried to fix my laptop six times (two on site, two mail ins, two phone service) and on the sixth time, the technician left my home stating he was seeing errors he's never seen before and he could not fix itSo the computer was totally dead, and rather than replace it, Dell informs me that I had to mail it in, yet again, in order for them to fix their mistakes
This made me very unhappy because each time I mailed it in they would take weeks or nearly a month for each try and then send it back not only having never fixed the original problem, but with the added bonus of new onesThis despite the fact that they told me each time that it will only take five to seven days
I finally asked Dell at what point will they accept that the computer is a lemon and replace it? How many repair attempts are too many? Is months without a usable computer considered normal? Dell's response was that they would continue their attempts to fix the computer as many times as they want, take as long as they want, and no replacement or refund would ever be given
I brought up the fact to a representative of the Dell Advanced Resolution Group, that The California Lemon Law, part of The Song-Beverly Consumer Warranty Act, applies to all consumer products, and that The Lemon Law makes allowances for the manufacturer to repair the product, or if that fails, to refund the money or give the purchaser a replacement The rep actually laughed and told me that the only law that he cares about is the Dell warranty and that they have the ultimate and final say on whether something gets repaired or replacedHe further stated that he has dealt with hundreds of complaints, some stating they would seek an attorney, but in the end it didn't matter, Dell can do whatever they want to do
They wanted to take a 7th crack at fixing my computer, but I gave up The stress was too much
I ordered a new Inspiron on 11/26/16,, we installed it in early Jan During the install, we were unable to print to a HP Laserjet printer After over hours with Dell, HP and Microsoft tech support, it was determined that the new PC has a bad motherboard I have received the return label and shipping box for the PC, but my printer USB no longer works We tried reconnecting it to the prior Dell PC, and two other PCs, none of them will connect via USB We moved it to a Ethernet location, and connected via Ethernet, and it can print We strongly believe the bad motherboard damaged the USB port on the printer, and want to know what is going to be done about this
I have had at least phone calls with various Dell support people I continually, and repeatedly, get transferred back and forth to people who tell me I called the wrong dept and they are unable to help I have talked to over Dell employees and not one person will address this issue I get transferred b