Bought a Dell laptop, it has many issues and have been calling Dell customer supportEach time, after lengthy hold, technician will work in it through remote accessThey could not fix the problem thoughI have spent more than hours on the phone
I have been waiting months for a response after months of negotiating with the Dell rep that my case has been escalated to in order to get my laptop repairedWhen I first purchased the laptop and took it out of the box, the laptop required a motherboard replacement before I could even use itAs an IT Manager who purchases hundreds of laptops every quarter, this is a very rare occurrenceRegardless, I contacted Dell since I have years warranty and they replaced the motherboard during business hours on a weekday so I had to take the day off without payThe laptop was put back together however I could tell that it wasn't done properly because it didn't look the same as before and the trackpad and keyboard were slanted or popping out needing to be pushed back inWhen I finally opened a 2nd call to have it replaced, I was told a technician was coming and received a call from the tech, however no one showed upI took a day off again without pay to have a tech not show upWhen I call
I purchased a refurbished all in one Desktop back in Sept I have bought Dell products for many many years and they have been great NOT the case now Within days the screen would go black while I was working on it as well as sometimes I would leave my desk and it would be black when I got back Moved the mouse, touched the keyboards, NOTHING Pushed power button, NOTHING Would have to unplug power supply Plug it back in and it would come back on May work a day, maybe work days But would eventually go black again Called Dell, they ran diagnostics then they had me mail it to their repair location Mailed it on a Fri and the following Fri they called and emailed saying it had been shipped back Within a week or so, same thing happened So I called them They ran diagnostics and they had me mail it back to them AGAIN This time took longer No call or email stating it had been shipped....just showed up.....with a note stating they found nothing wrong and did NO
I have requested several times to be taken off the mailing list and I still receive mail addressed to me as *** *** *** *** *** *** *** *** ** *** *** ** *** *** *** *** closed in I moved to the address noted in JanI did not have a Dell computer at my current addressThey somehow got my address
I bought a pre order for Mighty No from DellI made the purchase in chat session ***They did not send me an order number, but they took my money and sent the game once it was releasedI was promised a $gift card and a $gift card for making the purchaseI never received either
My experience with Dell's computers is primarily through the use of my own Inspiron series laptop and as such I have put my review for that first
My negative review is primarily because of behavior I have seen from representatives online related to these issues which is detailed in the final paragraph
For the most part, my experience has been alright, with no issues for the most part with the hardware or softwareThe first issue I encountered was an orange hue around the edges of my screen with red patches occasionally showing up in the bottom right cornerI assume this has to do with overheating given the colors, and the red patches showing up mostly when it's under heavy useHowever, there was another issue I found much worseOver time the laptop started coming apart near the left hinge for no apparent reason other than regular useThis wasn't initially much of a problem as the separation was only about or 5mmToday the laptop started coming apart in earnest with separation reaching about 3cm if I wasn't carefulOn the plus side I did manage to get some dust out so maybe that's a win for me? Either way it seems the screws are not holding the casing together anymore and I'll need to replace them or something to remedy the issueI no longer have the laptop under warranty so won't be bothered to go to them to fix it
That said, I did look online to see what possible actions could be taken to fix this issueAccording to Dell, this obvious design flaw is an issue with customers misusing their laptops by opening them from the right side etcand has nothing to do with their design or manufacturing processPeople with valid warranties are not being helped with this issue and they offer no recourseThis is unacceptable behavior for a business like Dell Inc
I placed an order with dell computers with a gift card and a credit cardAt AM on the same day I think someone from Dell called to verify the credit card and because they could not reach me they canceled the orderThe order has been canceled by Dell for a week and I have not received a refund to my gift cardThe gift card expires in daysI have spoken to atleast different people at Dell and chatted with another about thisI can't believe this can be good for business - cancelling an order from a customer and making it impossible to place the order again
Dear Revdex.com
I ordered VIZIO Inch 4K Ultra HD Smart TV M60-CUHD TV placed on 12:00AM Nov 27, I called immediately Dell customer service to cancel the order at 12:PM Dec 27, (the same day)I was on the phone for more than 2:hours to talk to a representativeHe told me he couldn't cancel my orderI have to call ext*** to cancel when I receive an email showing the TV is shipped (very strange)I got an email at 5:PM Dec 27, notifying me the TV was shippedI immediately called Dell at 5:PM Dec 27, using ext***After minutes I reached *** *** ***In the beginning he told me I couldn't return the TV and it was already shippedI told him I called Dell in the morning and they asked me to call again at ext*** after receiving shipping alert emailThe TV was still in *** *** web site showedHe is eventually convinced by me and asked me to call back to check with himHe would help me to cancelI called Dell again
Awful customer serviceThey don't assist you at all for free, you have to purchase a warranty (for like $300) just to get help with basic tech supportI like their computers but now that I've dealt with their customer service, this will be my last Dell
I bought a limited edition Spider-man PlayStation ProWhen I got the system I discovered it was missing the game and controllerI have tried dealing with Dell’s customer service dept but that hasn’t gone wellThey told me they would look into the issue and get back to meA couple days later Dell’s customer service dept closed that support ticket because their tracking info showed I had gotten the deliveryI tried explaining that the missing items were not separate products but were part of the PlayStation but couldn’t get them to understand thatAfter about days of back and forth messaging I found someone who understood the problemEarlier today I heard back from them and was told they wouldn’t help and told me to go through SonyI tried explaining that I bought the item from Dell and felt they should address the problem I see it this way-,I paid Dell almost $for a limited edition PlayStation that had a game, controller, hookup cables and the system and simply put I
We ordered a $computer from Dell and used their financing optionsThe computer arrived defectiveThe mouse pad wasn't working properlyFirst they wanted us to send the computer back and they replace the part and send it backWe had to ask if we could just get a new computer via exchangeYesThey send us a new computerIt arrives damagedWe callThey refuse to process our claim that the 2nd computer was damaged until they receive the original compute They say we will be contacted when they receive the computer returnWe return the computerThey have had it weeksAfter calls to handle the matter we are finally able to report the damageFell asks why we waited so long to report the damageThey say they can extend the warrantyWhy does the warranty start when I got the first broken computer and not the first working not damaged computer? Calls to the customer service number are long and unproductive with people who speak poor broken EnglishNo US contact informat
I have a Dell Inspiron laptop, purchased in May 3, On October 22, 2016., the hard drive became inoperableDisgraceful I was told by agent on the phone that any costs associated with recovering data from the corrupted drive would be my responsibility because that is not an expense that is covered by warranty
I require that Dell Absolutely reimburse for any expense to recover data from the defective junk that they sold me I purchased a new laptop in May, 2016; there is NO EXCUSE for the hardware failure in October I require that Dell pay for this expenseI have every intention of telling everyone who will listen about the outcome of this complaint
On the proceeding page, I indicated a $cost for above service.I entered that amount because a value was required in order to process the complaintI do not yet actually know what the cost of the required serve will be
Recently purchased Dell laptop, under warrant, would not recognize the original Dell charger I reached out to the company, Dell tech conducted screen share to confirm errorDell Rep confirmed device under warranty for the issue and sent a replacement charger Same error occurredDell Rep confirmed device under warranty and instructed me to return the device via FedEx in an shipped paid box by Dell Dell is now saying the screen has damage and there is liquid damage There was no screen damage or liquid damage to the deviceI was using the device up until FedEx arrived for pick up I had never exposed the laptop the elements of liquid The company is saying they have already started the repairs and I owe $+ tax No mention of the issue I sent the device in for regarding the laptop not recognizing the charger
On Friday, November 6, 2015, I purchased an Inspiron Model 3052, Customer No***, Dell Purchase ID: ***, Order No914858218, Service Tag No*** in the amount of $with a delivery date of Wednesday, November 11,
Approximately seven months and two days later on Monday, June 13, 2016, the computer broke down I called my grandson later that evening and he tried effortlessly to get the computer working but to no avail
On Tuesday, June 14, at noon, my daughter called Dell's technical department (###-###-####) and was on the phone until 1:pm They had her turn the computer on and off, press the Fand Fkeys countless times only to be told it needed a new hard drive My daughter was told Dell would send a new hard drive in the mail and the old one must be returned within two weeks She was told my files could not be retrieved and I would have to pay to get them retrieved In addition, my daughter informed Dell about my warranty
I purchased a Dell printer for a good price and when I started encountering multiple issues I tried to use my warranty but Dell refused to honor the original warranty until I bought their brand tonerOnce I ordered Dell brand toner using my printer model they tell me of the toners aren't correct for my model so I re-order of the toners my unit requiresAfter receiving the replacements they now tell me the original two they said were correct are now also wrong and they refuse to honor my warranty againThey are saying I ordered the correct toner for my model but the serial numbers are not correct inside the box so whoever packaged the toners must have done something wrong and they again can't do anything until I get those returned and re-orderedI waned a replacement originally but after they refused I asked to return the printer so I could get a different brand altogether and they refused that option as well
days ago I made a purchase on the Dell website in the amount of $totalI used a $Dell gift card that I was given and charged the remaining $on a credit cardThey immediately charged the $and I am assuming they Aldo wiped the gift card of all its value
The website reflected the item as available and a delivery timeframe of December to December using standard shippingThe expedited shipping charge was insane and I know that retailers always build a safety net inside that date range, so I felt fairly comfortable it would arrive in time for Christmas
After the fourth day, I noticed that my Order Status was still listed as "Confirmed" which is where it has been for daysI wrote an email to Dell customer service today to see if they were expecting to ship this item within the next or days, which is what I consider the time it needs to go out to be sure of Christmas delivery
I was extremely surprised they wrote back so quickly since my previo
Dell Order Number: ***
Dell Sales Rep:
*** ***
(Inside Sales Account Manager
###-###-####)
***, sales rep with Dell, duplicated a dell rack system purchase and billed it to us without our permission on 06/03/ We then rejected the delivery of the unit as directed, we were assured that a refund would be given to us within days
That deadline has long past and we are months with no refund So far when we ask to speak with her Dell Supervisor we are never allowed
I purchased a Dell Venue tablet in June of Just days before the warranty expired in June I had to return it to Dell because it would not accept a charge They fixed it and returned it However, the same problem returned in December When I contacted Dell to have it repaired I was told they could not do anything since the tablet was now no longer under warranty I pointed out that this was the same problem they apparently fixed in June Since the repair did not last, It seemed reasonable to me to have them do it again But after speaking with a half dozen people they refused to do anything
I purchased through a Dell agent (*** ***) via telephone in Nov a complete Dell desktop computer (Dell XPS 8910) costing $2, I am due a 5% rebate or Dell gift card for the amount of over $(5% X $2415.05) My service tag # for this computer is *** I have called dell customer service six times trying to resolve this issue Each time I have been assured that in business days it would be resolved My final call was on Jan 17, and still they could not resolve this issue
This complaint involves order number ***The Dropbox gift card I purchased in this order did not workI had to purchase another one from Dell which workedI called Dell several times over the course of last month and a half and was told the $for this order would be promptly refundedThe refund, however, has not yet been received
Bought a Dell laptop, it has many issues and have been calling Dell customer supportEach time, after lengthy hold, technician will work in it through remote accessThey could not fix the problem thoughI have spent more than hours on the phone
I have been waiting months for a response after months of negotiating with the Dell rep that my case has been escalated to in order to get my laptop repairedWhen I first purchased the laptop and took it out of the box, the laptop required a motherboard replacement before I could even use itAs an IT Manager who purchases hundreds of laptops every quarter, this is a very rare occurrenceRegardless, I contacted Dell since I have years warranty and they replaced the motherboard during business hours on a weekday so I had to take the day off without payThe laptop was put back together however I could tell that it wasn't done properly because it didn't look the same as before and the trackpad and keyboard were slanted or popping out needing to be pushed back inWhen I finally opened a 2nd call to have it replaced, I was told a technician was coming and received a call from the tech, however no one showed upI took a day off again without pay to have a tech not show upWhen I call
I purchased a refurbished all in one Desktop back in Sept I have bought Dell products for many many years and they have been great NOT the case now Within days the screen would go black while I was working on it as well as sometimes I would leave my desk and it would be black when I got back Moved the mouse, touched the keyboards, NOTHING Pushed power button, NOTHING Would have to unplug power supply Plug it back in and it would come back on May work a day, maybe work days But would eventually go black again Called Dell, they ran diagnostics then they had me mail it to their repair location Mailed it on a Fri and the following Fri they called and emailed saying it had been shipped back Within a week or so, same thing happened So I called them They ran diagnostics and they had me mail it back to them AGAIN This time took longer No call or email stating it had been shipped....just showed up.....with a note stating they found nothing wrong and did NO
I have requested several times to be taken off the mailing list and I still receive mail addressed to me as *** *** *** *** *** *** *** *** ** *** *** ** *** *** *** *** closed in I moved to the address noted in JanI did not have a Dell computer at my current addressThey somehow got my address
I bought a pre order for Mighty No from DellI made the purchase in chat session ***They did not send me an order number, but they took my money and sent the game once it was releasedI was promised a $gift card and a $gift card for making the purchaseI never received either
My experience with Dell's computers is primarily through the use of my own Inspiron series laptop and as such I have put my review for that first
My negative review is primarily because of behavior I have seen from representatives online related to these issues which is detailed in the final paragraph
For the most part, my experience has been alright, with no issues for the most part with the hardware or softwareThe first issue I encountered was an orange hue around the edges of my screen with red patches occasionally showing up in the bottom right cornerI assume this has to do with overheating given the colors, and the red patches showing up mostly when it's under heavy useHowever, there was another issue I found much worseOver time the laptop started coming apart near the left hinge for no apparent reason other than regular useThis wasn't initially much of a problem as the separation was only about or 5mmToday the laptop started coming apart in earnest with separation reaching about 3cm if I wasn't carefulOn the plus side I did manage to get some dust out so maybe that's a win for me? Either way it seems the screws are not holding the casing together anymore and I'll need to replace them or something to remedy the issueI no longer have the laptop under warranty so won't be bothered to go to them to fix it
That said, I did look online to see what possible actions could be taken to fix this issueAccording to Dell, this obvious design flaw is an issue with customers misusing their laptops by opening them from the right side etcand has nothing to do with their design or manufacturing processPeople with valid warranties are not being helped with this issue and they offer no recourseThis is unacceptable behavior for a business like Dell Inc
I placed an order with dell computers with a gift card and a credit cardAt AM on the same day I think someone from Dell called to verify the credit card and because they could not reach me they canceled the orderThe order has been canceled by Dell for a week and I have not received a refund to my gift cardThe gift card expires in daysI have spoken to atleast different people at Dell and chatted with another about thisI can't believe this can be good for business - cancelling an order from a customer and making it impossible to place the order again
Dear Revdex.com
I ordered VIZIO Inch 4K Ultra HD Smart TV M60-CUHD TV placed on 12:00AM Nov 27, I called immediately Dell customer service to cancel the order at 12:PM Dec 27, (the same day)I was on the phone for more than 2:hours to talk to a representativeHe told me he couldn't cancel my orderI have to call ext*** to cancel when I receive an email showing the TV is shipped (very strange)I got an email at 5:PM Dec 27, notifying me the TV was shippedI immediately called Dell at 5:PM Dec 27, using ext***After minutes I reached *** *** ***In the beginning he told me I couldn't return the TV and it was already shippedI told him I called Dell in the morning and they asked me to call again at ext*** after receiving shipping alert emailThe TV was still in *** *** web site showedHe is eventually convinced by me and asked me to call back to check with himHe would help me to cancelI called Dell again
Awful customer serviceThey don't assist you at all for free, you have to purchase a warranty (for like $300) just to get help with basic tech supportI like their computers but now that I've dealt with their customer service, this will be my last Dell
I bought a limited edition Spider-man PlayStation ProWhen I got the system I discovered it was missing the game and controllerI have tried dealing with Dell’s customer service dept but that hasn’t gone wellThey told me they would look into the issue and get back to meA couple days later Dell’s customer service dept closed that support ticket because their tracking info showed I had gotten the deliveryI tried explaining that the missing items were not separate products but were part of the PlayStation but couldn’t get them to understand thatAfter about days of back and forth messaging I found someone who understood the problemEarlier today I heard back from them and was told they wouldn’t help and told me to go through SonyI tried explaining that I bought the item from Dell and felt they should address the problem I see it this way-,I paid Dell almost $for a limited edition PlayStation that had a game, controller, hookup cables and the system and simply put I
We ordered a $computer from Dell and used their financing optionsThe computer arrived defectiveThe mouse pad wasn't working properlyFirst they wanted us to send the computer back and they replace the part and send it backWe had to ask if we could just get a new computer via exchangeYesThey send us a new computerIt arrives damagedWe callThey refuse to process our claim that the 2nd computer was damaged until they receive the original compute They say we will be contacted when they receive the computer returnWe return the computerThey have had it weeksAfter calls to handle the matter we are finally able to report the damageFell asks why we waited so long to report the damageThey say they can extend the warrantyWhy does the warranty start when I got the first broken computer and not the first working not damaged computer? Calls to the customer service number are long and unproductive with people who speak poor broken EnglishNo US contact informat
I have a Dell Inspiron laptop, purchased in May 3, On October 22, 2016., the hard drive became inoperableDisgraceful I was told by agent on the phone that any costs associated with recovering data from the corrupted drive would be my responsibility because that is not an expense that is covered by warranty
I require that Dell Absolutely reimburse for any expense to recover data from the defective junk that they sold me I purchased a new laptop in May, 2016; there is NO EXCUSE for the hardware failure in October I require that Dell pay for this expenseI have every intention of telling everyone who will listen about the outcome of this complaint
On the proceeding page, I indicated a $cost for above service.I entered that amount because a value was required in order to process the complaintI do not yet actually know what the cost of the required serve will be
Recently purchased Dell laptop, under warrant, would not recognize the original Dell charger I reached out to the company, Dell tech conducted screen share to confirm errorDell Rep confirmed device under warranty for the issue and sent a replacement charger Same error occurredDell Rep confirmed device under warranty and instructed me to return the device via FedEx in an shipped paid box by Dell Dell is now saying the screen has damage and there is liquid damage There was no screen damage or liquid damage to the deviceI was using the device up until FedEx arrived for pick up I had never exposed the laptop the elements of liquid The company is saying they have already started the repairs and I owe $+ tax No mention of the issue I sent the device in for regarding the laptop not recognizing the charger
On Friday, November 6, 2015, I purchased an Inspiron Model 3052, Customer No***, Dell Purchase ID: ***, Order No914858218, Service Tag No*** in the amount of $with a delivery date of Wednesday, November 11,
Approximately seven months and two days later on Monday, June 13, 2016, the computer broke down I called my grandson later that evening and he tried effortlessly to get the computer working but to no avail
On Tuesday, June 14, at noon, my daughter called Dell's technical department (###-###-####) and was on the phone until 1:pm They had her turn the computer on and off, press the Fand Fkeys countless times only to be told it needed a new hard drive My daughter was told Dell would send a new hard drive in the mail and the old one must be returned within two weeks She was told my files could not be retrieved and I would have to pay to get them retrieved In addition, my daughter informed Dell about my warranty
I purchased a Dell printer for a good price and when I started encountering multiple issues I tried to use my warranty but Dell refused to honor the original warranty until I bought their brand tonerOnce I ordered Dell brand toner using my printer model they tell me of the toners aren't correct for my model so I re-order of the toners my unit requiresAfter receiving the replacements they now tell me the original two they said were correct are now also wrong and they refuse to honor my warranty againThey are saying I ordered the correct toner for my model but the serial numbers are not correct inside the box so whoever packaged the toners must have done something wrong and they again can't do anything until I get those returned and re-orderedI waned a replacement originally but after they refused I asked to return the printer so I could get a different brand altogether and they refused that option as well
days ago I made a purchase on the Dell website in the amount of $totalI used a $Dell gift card that I was given and charged the remaining $on a credit cardThey immediately charged the $and I am assuming they Aldo wiped the gift card of all its value
The website reflected the item as available and a delivery timeframe of December to December using standard shippingThe expedited shipping charge was insane and I know that retailers always build a safety net inside that date range, so I felt fairly comfortable it would arrive in time for Christmas
After the fourth day, I noticed that my Order Status was still listed as "Confirmed" which is where it has been for daysI wrote an email to Dell customer service today to see if they were expecting to ship this item within the next or days, which is what I consider the time it needs to go out to be sure of Christmas delivery
I was extremely surprised they wrote back so quickly since my previo
Dell Order Number: ***
Dell Sales Rep:
*** ***
(Inside Sales Account Manager
###-###-####)
***, sales rep with Dell, duplicated a dell rack system purchase and billed it to us without our permission on 06/03/ We then rejected the delivery of the unit as directed, we were assured that a refund would be given to us within days
That deadline has long past and we are months with no refund So far when we ask to speak with her Dell Supervisor we are never allowed
I purchased a Dell Venue tablet in June of Just days before the warranty expired in June I had to return it to Dell because it would not accept a charge They fixed it and returned it However, the same problem returned in December When I contacted Dell to have it repaired I was told they could not do anything since the tablet was now no longer under warranty I pointed out that this was the same problem they apparently fixed in June Since the repair did not last, It seemed reasonable to me to have them do it again But after speaking with a half dozen people they refused to do anything
I purchased through a Dell agent (*** ***) via telephone in Nov a complete Dell desktop computer (Dell XPS 8910) costing $2, I am due a 5% rebate or Dell gift card for the amount of over $(5% X $2415.05) My service tag # for this computer is *** I have called dell customer service six times trying to resolve this issue Each time I have been assured that in business days it would be resolved My final call was on Jan 17, and still they could not resolve this issue
This complaint involves order number ***The Dropbox gift card I purchased in this order did not workI had to purchase another one from Dell which workedI called Dell several times over the course of last month and a half and was told the $for this order would be promptly refundedThe refund, however, has not yet been received