Dell offers an upgrade to it's computers' bios online, but this upgrade fries the motherboard making the computer uselessThey only offer service call and motherboard replacement costs, but don't take responsibility in their faulty downloadNow I am out a $computer with no helpI called twice, they want to sell me a new computerI later looked online and see countless posts of people with the same issue of bios download and motherboard death
Purchased a dell XPS computer and was informed that I would have dell warranty but upon reaching out to dell I was denied even when I had a valid purchase receipt
Bought a XPS9570, $2000+ laptop for my wife's birthday, and once received it wouldn't turn on Called Dell customer support and they said the motherboard was defective Who ships a brand new laptop with a defective motherboard? Now that I have to send it in for warranty on day 1, they will probably put refurbished equipment Terrible product quality and customer service
ComplaintI have waited over weeks for a new monitor to be shipped to me, and somehow dell has a 'tool' that keeps cancelling my dispatchAnd yet it can't be fixed so I can't use my brand new computer because my brand new monitor failedAnd the monitor can't be replaced because dell can't sucessfully create a dispatch and ship me a replacement monitorI've spent countless hours on the phone and emailing with different tech supports, customer cares, managers, escalations, and no one cares or even can help meThis is a dell is***, not mine, but I'm being punished for itSomeone needs to do something here
I purchased an Alienware 13Rcomputer from Dell The Dell was advertised to come with a GTX 965m GPU On the order and the invoice, the GPU was stated as a 965m When I received the laptop, the GPU was only a GTX I got onto Dell chat to set up a return for the laptop, and the agent offered me $to keep the laptop I said no thanks He then offered me $to keep the unit I agreed to keep it for that price I was sent an email stating the $would be credited to my original form of payment within 10-days That time frame passed, so I chatted with an agent who told me to wait more days, he would process it through That time frame passed, I emailed Dell, to get no response I then called an agent who told me to wait more business days, that he would expedite it I called again, they said they would appreciate me waiting 7-more business days They said I would not be allowed to speak with the department that processes refunds, that no one maythey also
I purchased a Dell Precision Mwith some internal customization on 11/05/Soon after purchasing the machine, I contacted Dell regarding an issue I was experiencing with the Intel Display Driver CrashingAfter some diagnostic steps, the customer service rep I was working with decided that it was necessary to replace the motherboard and the intel processor on my machineThis was completed with no issues, however soon after, I started experiencing the issue againI have dozens of emails between myself and several Dell representatives trying to figure out the issueEventually, Dell decided that essentially the entire system needed to be replacedAgain, a dell technician came to my residence and replaced many of the internals, however, the problem continued to persistAt this point, I came to the logical conclusion that this was a systematic problemIt seems as though this machine itself is not adequate for my purposesDell wanted to give it one last try though so they sent m
Dell - sent out a broken computerDell was scheduled to repair the computer on 10/22/@ 1:30pmDell was a no show, no call, nothingI contacted Dell at 3pmThey told me they couldn't make it out to repair the computer today and would have to delay repairing our computer, maybe the next day after lunch timeThat is not good enoughWe are company loosing money waiting on Dell to repair the computerI am still waiting on Dell to fix the office computer
I Bought two Desktop Computers from Dell Online, Order #***,The First computer started giving me problems right away and I had it returned which went pretty smoothlyThe second computer's Power Supply Blew up within days of Purchase and wont turn onNow this Computer was being used in a business setting and has lot of Data on itBeing frustrated due to lack of computer to work on and loss of data, I decided to Call Dell Customer Support to return the Computer as I was not comfortable anymore using it or repairing itTo my surprise I only had a day return on the product and no warranty on the productI tried talking to MsSandra A*** and requested her to make an exception and return the product since I am a loyal customer of Dell and have bought many PC's from themI asked her to let me speak to her supervisor which she refused to let me do saying she is the highest Level I can talk to and that she is a supervisorAlthough I am pretty convinced that she was not a
Ordered two hard drives that went on sale two weeks ago and it was shipped
Last Monday the tracking showed the item was intercepted by Dell and was returning back to Dell
No emailNo update on order statusI find via online that it was probably due to price mistake
But I check my credit card and they took my money already
I chat with CS who says his internal team won't let him issue a refund and that I have to wait hours after item is returned to DellThis is nutsI didn't return the items nor did I even touch the item but Dell treats it like a return
I check return tracking and it shows that it was returned to them on Wednesday but still no refund on Friday
I contact CS again and this time told to wait days b/c it's their policy
It's now days since they took my money but they still decided to take my money and keep my moneyMy order detail doesn't show the item was returned(by them)They are unwilling to help
I rarely order from Dell but I work in co
DELL diagnosed a software problem with our DELL laptop, telling us they could fix the problem but that we had to purchase a service warranty in order for them to do the repairWe purchased the service warranty on January 29, for $
We made repeated calls to the service tech line and many attempts over many hours over many days were made at repairing the issue, all of them unsuccessful at fixing our laptopAfter each call we received an email from Customer Service asking how satisfied we wereThere were many responses from us to Customer Service that we were dissatisfied with the lack of repair
Eventually we were told that they could not repair it unless we purchased a copy of the operating system, which we refused to doWe saw no reason to throw good money after badThey said that they could do no more to help us, and we have an email saying so
On February we made a call and
refused to adjust the price as their sale rep promisedOrder a monitor last month with 35% off coupon (order number #***Order was cancelled without any noticeI called them back and was told because not having enough inventoryWhen I was the item back in stock again on 10/11, I called them immediately asking to reinstate the order #***Call has been transferred back and forth for minThe sales rep supervisor told me that she couldn't see any inventory although I told her that I can add the monitor to cartThen she told me to check it out and call back to customer support for price adjustmentI called Dell customer support again today and they refuse to honor what they told me to adjust the priceBTW, Dell just came out a new around of 35% off coupon todaySo I am asking DELL to adjust my new order price to match my old order as they promised
I purchased a laptop from Dell on 9/15/ At the time of purchase, I used forms of payment, an American Express and Dell Gift card The payments were verified, the laptop was shipped and received The received invoice shows my forms of payment and a balance due of $ However, I'm receiving notices from Accounts Payable stating that there is a Balance Due of $ When I explained my forms of payment to the Accounts Payable team, they state the gift cards were never applied and that sales would need to apply them After speaking to the Sales and Customer Service department, each state they can not take any action as they already show the gift cards as applied After multiple phone calls and being transferred around, nobody has been able to resolve this issue
I purchased a new Dell Inspiron laptop on August 12, at Best Buy in Manalapan, NJ In October 2018, the laptop began crashing on a daily basis I use the laptop for my career as a writer and for personal use In late October, after attempting to correct the issues myself, through Dell and Microsofts self-diagnostics and by reinstalling the drivers, etc I finally called Dell service The customer service person immediately informed me that the crash data I gave him indicated a software issue He instructed me to contact Microsoft I did so, and a Microsoft technician remotely accessed my laptop and reinstalled all drivers, etc The issue continued, so I contacted Microsoft, who instructed me to speak to Dell
In early November, I began working with Dell on the issue Dell technicians have remotely accessed the laptop, run diagnostics, changed out drivers, reset Windows (times), reinstalled Windows from the partition (times) and instructed me through a complete f
This is regards to the customer service, product quality, and lack of adherence to a valid warranty/service contract Below is an email that was sent to the *** of Dell, Inc(*** *** at ***@dell.com) on 1/7/ I did receive a phone call from Dell (*** ***) on 1/8/in response the my email, however when I directly asked him if there was a point to his call (because no new information was being communicated) or if it was just to check off a box, he responded that it was a mandatory call and nothing more could be done
Below is the email sent to the CEO of Dell, Incon 1/7/
Hello,
This past year I bought my third Dell computer, a laptop, and I am writing to you to express my utter disgust in the product quality and customer service
My laptop had issues from the moment I received it It was running extremely slow and often would just lock up I contacted the support assistance that came with the computer (along with the service contract t
I purchased an LG TV on 1/3/ The manufacturers warranty is year and it came with a year extended warranty I called Dell technical support yesterday and was transferred times they said to call LG because it was past the year timeframeEverything I call Dell they say I've reached home cumputer support Then they transfer me to electronics support but they tell me to call LG
I called LG and they said the extended warranty is held by Dell because it was bought from Dell.com I have the original emails from my order I have my order number for the TV and for the extended warranty, I have my cr, I have my Dell Purchase ID # NO ONE WILL HELP ME!!!!!!!
My TV is making a loud buzzing noise It doesnt matter if the volume is all the way up or down the buzzing noise continues There is nothing plugged into the TV I have to unplugg the TV to stop the noise The buzzing noise happens when the TV is turned on and turned off I have made separate
I purchased a laptop (Alienware R4, order number: ***) from Dell.com on 11/27/2016, and received a incorrect modelI was contacted by Dell and they offered replacing this laptop with a correct oneHowever, the replacement laptop (order number: ***) was still incorrectI contacted Dell on 01/11/for full refund, and sent back two incorrect laptops back to Dell on 01/20/I was told to wait days for the refundThen, I was contacted by Dell via email confirming the laptop has been received on 01/26/
Until 02/20/2017, I still hadn't received the refundI contacted Dell again asking for refund, only to be told to wait another 7-days
I am a faithful dell customerI bought and updated my desktop,laptop,accessories through dell for several yearsI earned a lot dell rewards
On Oct24, someone from dell contacted me to consider accidental damage service for my recent laptop purchase, she claimed I don't need to pay anything but actually dell was trying to use my rewards as usualI always rejected and nothing happened previously
But this time!!! That one was speaking some English that I can barely understandI rejected as I always did, but she kept talking for minutes to introduce how that damage service is advantage I told her in polite way that I don't need anything if she wants to show me something just send me a emailAfter confirming my email address the phone call end
However, without receiving any email, dell use my $rewards for that accidental damage service without my permission on OctWhat's more? I didn't receive any email to inform me that pruchaseThey are just doing everything
They have the worst customer support and careYou are worthless to them, they are draconian with heir policies even if they are at faultI am forced to use their product at times, their hardware usually works all right, however their software is absolute garbage, older model support nonexistent, worse than Applehowever, if you have an issue, do not doubt for one second Dell cares about you, even if you have been a customer for decades and have bought several dozen systems from them alreadyTerrible experience each time I have the displeasure of contacting them, their customer support has always been bad, but industry standard, now it has gone to the gutter in the last few years
Customer Service / Delivery Issues
I have attempted to cancel this order now several times and I still can not seem to cancel the order Your sales representative never had me verify the shipping on the order When I received the order via email, I noticed the order was being shipped to the wrong locatoin The order should be shipped to the location on my profile
*** *** *** *** *** ** ***
I have made several attempts at correcting this issue I've directed my credit card company not to pay for these items
I placed an order onlineDell picked the wrong shipping addressI tried to cancel the order within minutes of placing the order because the delivery address was wrong I was told by customer support that the order was canceledI then received notice from Dell later in the afternoon that the order shippedThey will not issue me a refund unless I return the itemHow can I return an item that they are shipping to the wrong addressFor their own reasons they wont' reroute or cancel the shipment
Dell offers an upgrade to it's computers' bios online, but this upgrade fries the motherboard making the computer uselessThey only offer service call and motherboard replacement costs, but don't take responsibility in their faulty downloadNow I am out a $computer with no helpI called twice, they want to sell me a new computerI later looked online and see countless posts of people with the same issue of bios download and motherboard death
Purchased a dell XPS computer and was informed that I would have dell warranty but upon reaching out to dell I was denied even when I had a valid purchase receipt
Bought a XPS9570, $2000+ laptop for my wife's birthday, and once received it wouldn't turn on Called Dell customer support and they said the motherboard was defective Who ships a brand new laptop with a defective motherboard? Now that I have to send it in for warranty on day 1, they will probably put refurbished equipment Terrible product quality and customer service
ComplaintI have waited over weeks for a new monitor to be shipped to me, and somehow dell has a 'tool' that keeps cancelling my dispatchAnd yet it can't be fixed so I can't use my brand new computer because my brand new monitor failedAnd the monitor can't be replaced because dell can't sucessfully create a dispatch and ship me a replacement monitorI've spent countless hours on the phone and emailing with different tech supports, customer cares, managers, escalations, and no one cares or even can help meThis is a dell is***, not mine, but I'm being punished for itSomeone needs to do something here
I purchased an Alienware 13Rcomputer from Dell The Dell was advertised to come with a GTX 965m GPU On the order and the invoice, the GPU was stated as a 965m When I received the laptop, the GPU was only a GTX I got onto Dell chat to set up a return for the laptop, and the agent offered me $to keep the laptop I said no thanks He then offered me $to keep the unit I agreed to keep it for that price I was sent an email stating the $would be credited to my original form of payment within 10-days That time frame passed, so I chatted with an agent who told me to wait more days, he would process it through That time frame passed, I emailed Dell, to get no response I then called an agent who told me to wait more business days, that he would expedite it I called again, they said they would appreciate me waiting 7-more business days They said I would not be allowed to speak with the department that processes refunds, that no one maythey also
I purchased a Dell Precision Mwith some internal customization on 11/05/Soon after purchasing the machine, I contacted Dell regarding an issue I was experiencing with the Intel Display Driver CrashingAfter some diagnostic steps, the customer service rep I was working with decided that it was necessary to replace the motherboard and the intel processor on my machineThis was completed with no issues, however soon after, I started experiencing the issue againI have dozens of emails between myself and several Dell representatives trying to figure out the issueEventually, Dell decided that essentially the entire system needed to be replacedAgain, a dell technician came to my residence and replaced many of the internals, however, the problem continued to persistAt this point, I came to the logical conclusion that this was a systematic problemIt seems as though this machine itself is not adequate for my purposesDell wanted to give it one last try though so they sent m
Dell - sent out a broken computerDell was scheduled to repair the computer on 10/22/@ 1:30pmDell was a no show, no call, nothingI contacted Dell at 3pmThey told me they couldn't make it out to repair the computer today and would have to delay repairing our computer, maybe the next day after lunch timeThat is not good enoughWe are company loosing money waiting on Dell to repair the computerI am still waiting on Dell to fix the office computer
I Bought two Desktop Computers from Dell Online, Order #***,The First computer started giving me problems right away and I had it returned which went pretty smoothlyThe second computer's Power Supply Blew up within days of Purchase and wont turn onNow this Computer was being used in a business setting and has lot of Data on itBeing frustrated due to lack of computer to work on and loss of data, I decided to Call Dell Customer Support to return the Computer as I was not comfortable anymore using it or repairing itTo my surprise I only had a day return on the product and no warranty on the productI tried talking to MsSandra A*** and requested her to make an exception and return the product since I am a loyal customer of Dell and have bought many PC's from themI asked her to let me speak to her supervisor which she refused to let me do saying she is the highest Level I can talk to and that she is a supervisorAlthough I am pretty convinced that she was not a
Ordered two hard drives that went on sale two weeks ago and it was shipped
Last Monday the tracking showed the item was intercepted by Dell and was returning back to Dell
No emailNo update on order statusI find via online that it was probably due to price mistake
But I check my credit card and they took my money already
I chat with CS who says his internal team won't let him issue a refund and that I have to wait hours after item is returned to DellThis is nutsI didn't return the items nor did I even touch the item but Dell treats it like a return
I check return tracking and it shows that it was returned to them on Wednesday but still no refund on Friday
I contact CS again and this time told to wait days b/c it's their policy
It's now days since they took my money but they still decided to take my money and keep my moneyMy order detail doesn't show the item was returned(by them)They are unwilling to help
I rarely order from Dell but I work in co
DELL diagnosed a software problem with our DELL laptop, telling us they could fix the problem but that we had to purchase a service warranty in order for them to do the repairWe purchased the service warranty on January 29, for $
We made repeated calls to the service tech line and many attempts over many hours over many days were made at repairing the issue, all of them unsuccessful at fixing our laptopAfter each call we received an email from Customer Service asking how satisfied we wereThere were many responses from us to Customer Service that we were dissatisfied with the lack of repair
Eventually we were told that they could not repair it unless we purchased a copy of the operating system, which we refused to doWe saw no reason to throw good money after badThey said that they could do no more to help us, and we have an email saying so
On February we made a call and
refused to adjust the price as their sale rep promisedOrder a monitor last month with 35% off coupon (order number #***Order was cancelled without any noticeI called them back and was told because not having enough inventoryWhen I was the item back in stock again on 10/11, I called them immediately asking to reinstate the order #***Call has been transferred back and forth for minThe sales rep supervisor told me that she couldn't see any inventory although I told her that I can add the monitor to cartThen she told me to check it out and call back to customer support for price adjustmentI called Dell customer support again today and they refuse to honor what they told me to adjust the priceBTW, Dell just came out a new around of 35% off coupon todaySo I am asking DELL to adjust my new order price to match my old order as they promised
I purchased a laptop from Dell on 9/15/ At the time of purchase, I used forms of payment, an American Express and Dell Gift card The payments were verified, the laptop was shipped and received The received invoice shows my forms of payment and a balance due of $ However, I'm receiving notices from Accounts Payable stating that there is a Balance Due of $ When I explained my forms of payment to the Accounts Payable team, they state the gift cards were never applied and that sales would need to apply them After speaking to the Sales and Customer Service department, each state they can not take any action as they already show the gift cards as applied After multiple phone calls and being transferred around, nobody has been able to resolve this issue
I purchased a new Dell Inspiron laptop on August 12, at Best Buy in Manalapan, NJ In October 2018, the laptop began crashing on a daily basis I use the laptop for my career as a writer and for personal use In late October, after attempting to correct the issues myself, through Dell and Microsofts self-diagnostics and by reinstalling the drivers, etc I finally called Dell service The customer service person immediately informed me that the crash data I gave him indicated a software issue He instructed me to contact Microsoft I did so, and a Microsoft technician remotely accessed my laptop and reinstalled all drivers, etc The issue continued, so I contacted Microsoft, who instructed me to speak to Dell
In early November, I began working with Dell on the issue Dell technicians have remotely accessed the laptop, run diagnostics, changed out drivers, reset Windows (times), reinstalled Windows from the partition (times) and instructed me through a complete f
This is regards to the customer service, product quality, and lack of adherence to a valid warranty/service contract Below is an email that was sent to the *** of Dell, Inc(*** *** at ***@dell.com) on 1/7/ I did receive a phone call from Dell (*** ***) on 1/8/in response the my email, however when I directly asked him if there was a point to his call (because no new information was being communicated) or if it was just to check off a box, he responded that it was a mandatory call and nothing more could be done
Below is the email sent to the CEO of Dell, Incon 1/7/
Hello,
This past year I bought my third Dell computer, a laptop, and I am writing to you to express my utter disgust in the product quality and customer service
My laptop had issues from the moment I received it It was running extremely slow and often would just lock up I contacted the support assistance that came with the computer (along with the service contract t
I purchased an LG TV on 1/3/ The manufacturers warranty is year and it came with a year extended warranty I called Dell technical support yesterday and was transferred times they said to call LG because it was past the year timeframeEverything I call Dell they say I've reached home cumputer support Then they transfer me to electronics support but they tell me to call LG
r, I have my Dell Purchase ID # NO ONE WILL HELP ME!!!!!!!
I called LG and they said the extended warranty is held by Dell because it was bought from Dell.com I have the original emails from my order I have my order number for the TV and for the extended warranty, I have my c
My TV is making a loud buzzing noise It doesnt matter if the volume is all the way up or down the buzzing noise continues There is nothing plugged into the TV I have to unplugg the TV to stop the noise The buzzing noise happens when the TV is turned on and turned off I have made separate
I purchased a laptop (Alienware R4, order number: ***) from Dell.com on 11/27/2016, and received a incorrect modelI was contacted by Dell and they offered replacing this laptop with a correct oneHowever, the replacement laptop (order number: ***) was still incorrectI contacted Dell on 01/11/for full refund, and sent back two incorrect laptops back to Dell on 01/20/I was told to wait days for the refundThen, I was contacted by Dell via email confirming the laptop has been received on 01/26/
Until 02/20/2017, I still hadn't received the refundI contacted Dell again asking for refund, only to be told to wait another 7-days
I am a faithful dell customerI bought and updated my desktop,laptop,accessories through dell for several yearsI earned a lot dell rewards
On Oct24, someone from dell contacted me to consider accidental damage service for my recent laptop purchase, she claimed I don't need to pay anything but actually dell was trying to use my rewards as usualI always rejected and nothing happened previously
But this time!!! That one was speaking some English that I can barely understandI rejected as I always did, but she kept talking for minutes to introduce how that damage service is advantage I told her in polite way that I don't need anything if she wants to show me something just send me a emailAfter confirming my email address the phone call end
However, without receiving any email, dell use my $rewards for that accidental damage service without my permission on OctWhat's more? I didn't receive any email to inform me that pruchaseThey are just doing everything
They have the worst customer support and careYou are worthless to them, they are draconian with heir policies even if they are at faultI am forced to use their product at times, their hardware usually works all right, however their software is absolute garbage, older model support nonexistent, worse than Applehowever, if you have an issue, do not doubt for one second Dell cares about you, even if you have been a customer for decades and have bought several dozen systems from them alreadyTerrible experience each time I have the displeasure of contacting them, their customer support has always been bad, but industry standard, now it has gone to the gutter in the last few years
Customer Service / Delivery Issues
I have attempted to cancel this order now several times and I still can not seem to cancel the order Your sales representative never had me verify the shipping on the order When I received the order via email, I noticed the order was being shipped to the wrong locatoin The order should be shipped to the location on my profile
*** *** *** *** *** ** ***
I have made several attempts at correcting this issue I've directed my credit card company not to pay for these items
I placed an order onlineDell picked the wrong shipping addressI tried to cancel the order within minutes of placing the order because the delivery address was wrong I was told by customer support that the order was canceledI then received notice from Dell later in the afternoon that the order shippedThey will not issue me a refund unless I return the itemHow can I return an item that they are shipping to the wrong addressFor their own reasons they wont' reroute or cancel the shipment