CID Entertainment

This guest purchased the following package from our website, [redacted] Com: Club Premium Junior Suite With A Terrace [redacted] - King BedThis package-type was advertised on our page with the following language: "The Club Premium suites are closest to the pools and the beach Luxurious options can include Junior Suites or One Bedroom Suites, as well as options for a terrace [redacted] and/or a swim-out pool from your private terraceAlso enjoy all the perks that come with Club Premium access, and more.Features include:day beds (Jr Suites only) [redacted] tub or swim-out pool available (choose below)Private ocean-facing balcony or terraceExclusive resort concierge services for club premium guestsWelcome gifts in the room (grapes and bottle of sparkling wine)Access to the club premium lounge with drinks, snacks, coffee and moreRoom serviceFree (one device at a time)LCD televisionRaindance showerHydromassage bathtub (Executive Suites only)Bathrobe and slippers"We here at CID Presents have a high standard for providing our guests with clear information on our websites, and the site/page in question lives up to that standardAs we understand that the room-type in question is not "ocean-front," we never advertise it as providing suchFurthermore, we never advertise the rooms as containing ocean-views, or have any language that mentions them as being on top floorsWe describe these rooms as having an "ocean-facing balcony or terrace," and this is true - the rooms face the direction of the ocean, as oppose to facing other buildings (as the vast majority of rooms on the property do)Our records do indicate that the guests did indeed speak with our representatives shortly after they checked in, and the records also indicate that we had no available rooms to which to move themIt's worth iterating that the location was in large part due to specific requests from the guests themselvesPrior to the event, they had informed our Guest Services Team that they needed a room close to the concert venue, as they had mobility concernsWhile we have a great many requests from guests to be placed near the venue, we make it a high priority to accommodate guests with explicit mobility concerns, and it's for that reason that the guest was placed on the first floor in one of the closest possible rooms to the venueAs the guest wrote in his statement, he has requested an upgrade with us at another event he is already attending with usWe cannot accommodate this request due to a number of reasonsWhen it comes to upgrading rooms with our travel packages it is not a unilateral process, and there is very little flexibility to do soIn this instance, there is no such flexibilityThis is not due to a lack of empathy for our guest's frustrationWhile we did provide all advertised package elements to this guest, we never like to hear when our guests feel they didn't get what they purchasedAs a token of this empathy, we sent the guest exclusive merchandise during the event.We hope this clarifies that there are no discrepancies between what we advertised and what we provided in this instance

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[redacted] and her friend [redacted] purchased Seamless Packages for [redacted] which included a one parking pass per orderEven though all package elements were delivered, there was some confusion surrounding the location of the parking passWe refunded $per ticket for the frustrations the guest experienced on-siteThe order information we have on file is: [redacted] Order Number: [redacted] ###-###-#### [redacted] @***.comThe package was ordered under ***’s name and phone number, however, they used [redacted] ’s email addressBoth guests reached out to us multiple times and had information associated with the packageEven though [redacted] submitted the escalation to the Revdex.com, ***’s name was on the package, and therefore we let [redacted] know of the refund resolution and sent her [redacted] jerseys (one for each guest) as a token of our apologyThe Jerseys were sent out October 16th to: [redacted] Melrose, MA [redacted] The usps tracking number is [redacted] Our tracking shows that the package was delivered on October 19th [redacted] called us on November 6th stating that they never received their packageWe explained that we would be willing to resend new jerseys; however, we asked them to pay for the shipping label this time since we had already sent two jerseys that were delivered properly according to the package trackingWe sent them helpful and detailed instructions regarding how to create the correct shipping label [redacted] had trouble receiving our email so we cc’ed [redacted] per ***'s instructionOn November 24th, we received an email from [redacted] with the shipping label attachedThis label was set to ship to: [redacted] **MELROSE MA [redacted] We mailed out her Jerseys on November 25thThe tracking number [redacted] and the package is shown as delivered

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I appreciate your company willing to make this right And I know someone from your office has already called my wife to get our mailing address Though I did never receive an offer from anyone for a signed headshot If you are still offering that it can be sent to the same address that my wife gave you all.Thanks, [redacted]

The Director of Guest Services has looked into this case and spoken with this guest directlyShe has confirmed guest did, in fact, purchase Scarlet>Fire Seamless Experiences and spoken with the operations teamDue to the confusion on-site at check-in, the standard $shipping fee will be waived as a token of our appreciation for the guest's patience and understanding throughout this process

[redacted] and her friend [redacted] purchased Seamless Packages for [redacted] which included a one parking pass per orderEven though all package elements were delivered, there was some confusion surrounding the location of the parking passWe refunded $per ticket for the frustrations the guest experienced on-site The order information we have on file is: [redacted] Order Number: [redacted] ###-###-#### [redacted] @***.com The package was ordered under ***’s name and phone number, however, they used [redacted] ’s email addressBoth guests reached out to us multiple times and had information associated with the packageEven though [redacted] submitted the escalation to the Revdex.com, ***’s name was on the package, and therefore we let [redacted] know of the refund resolution and sent her [redacted] jerseys (one for each guest) as a token of our apology The Jerseys were sent out October 16th to: [redacted] Melrose, MA [redacted] The usps tracking number is [redacted] Our tracking shows that the package was delivered on October 19th [redacted] called us on November 6th stating that they never received their packageWe explained that we would be willing to resend new jerseys; however, we asked them to pay for the shipping label this time since we had already sent two jerseys that were delivered properly according to the package trackingWe sent them helpful and detailed instructions regarding how to create the correct shipping label [redacted] had trouble receiving our email so we cc’ed [redacted] per ***'s instructionOn November 24th, we received an email from [redacted] with the shipping label attachedThis label was set to ship to: [redacted] MELROSE MA [redacted] We mailed out her Jerseys on November 25thThe tracking number [redacted] and the package is shown as delivered

This guest did purchase a [redacted] travel package, which included admission to four nights of concertsThree of these nights were to feature [redacted] and [redacted] of the [redacted] playing with three other musicians from various bandsUnfortunately, on the second night of concerts, [redacted] fell ill and was unable to performOne of the last things we want is for the show to be disrupted by unforeseen circumstances, however, this was out of our controlIt is for this reason our purchase policy explicitly states that: "Artists, schedules, production elements, vendors, art exhibits, amenities, and all other aspects of the Event are subject to change without notice and without grounds for refund." Even though [redacted] was unable to perform, Jackie Greene stepped in to play with the other band members and did an amazing job filling inWe're sincerely sorry if this had a negative impact on this guest's experienceHowever, this was unfortunately out of our hands.In regards to the wifi refund request, we truly apologize for not resolving this in a timely mannerAs you know, all packages are non-refundable, and our packages are no exceptionAll requests must go through multiple parties for resolutionThe Club Premium Suites did advertise that complimentary wifi was included in the packageAfter further escalation, we have been able to refund the guest $for the duplicate wifi code that was purchased and she should see the refund in to business daysAdditionally, we will be sending a gift as a token of our appreciation for her patronage and we hope to see her again soon

We understand how important it is for our guests to be informedIt is for this reason we sent all guests an informational email, including a map of where to find the chelocation, one week before the showOur email system monitors who has and has not opened the email, and if we see a guest has not opened it, we call them to let them know to check their inboxIn this instance, the guest opened that informational email once the day before the show date and five times on the day of the show prior to arrivalThe email also listed all of the times that chewould be open, and our chestaff would have then directed or explained to the guest where to go to experience the pre-show activities and enter the venueBecause we feel that we took extensive steps to ensure the guest was aptly informed, we cannot issue a refund for this guest's packageIn regards to the issues with security, unfortunately we do not have any control over the venue’s security and their policiesWhile we apologize for any inconvenience, it is the venue's security team's prerogative to question or expel guests in accordance with their policies We were sorry to hear of the guest's troubles and that they were unable to redeem their t-shirt vouchersAs a token of our regret for the inconveniences the guest experienced, we obtained the guest's preferred shirts at another tour dateThese shirts were shipped out and were scheduled to be delivered on Thursday, August

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I am not the only one who had the same problems with this company throughout the entire experienceTheir website performed "as expected" yet multiple people were kicked off the website while having tickets in their cart and paying for themA ticketing website that can't sell tickets? [redacted] manages to handle high demand events all the time and 100s of people don't get kicked off the page in the middle of buying ticketsSecondly, we get charged $for a $roomWe arrive and the rooms are the worse ones in the hotelWe had a view of the parking lotIf we wanted upgrade we were told we had to pay more moneyWe were also told we got complimentary wifi while at the hotel yet the service barely worked and we were told we also had to pay more to get better serviceIn fact the reason I am late responding is because I got this email when I was already check into the hotel and could not get the internet to work to even open a pageThe travel packages were intended to include vinyls and promo poster, which they didHowever I could have saved myself a significant amount of money and bought the same vinyl album for $at the show because they were available to everyoneI have an email from [redacted] that confirms that the disabled seating would be stage left UP FRONTIt was nearly to the back of the room and up against the wall, nowhere near the stageLike a bunch of handicapped people sitting down would be able to see over hundreds of people in front of themWe were also told at the show by CID Entertainment Staff, that the floor was on a slant so everyone would be able to see no matter where you were at...yet it was flat like a gymnasiumI asked the head of security if there was somewhere I could wait while waiting for the show because the casino smoke was exacerbating my symptoms and I was having trouble breathingYet he, as well as other security staff, said that the disabled people had to wait in line like everyone else, even though the disabled section was supposedly reservedThe merchandise shop didn't open until nearly hours after it said it would, they were significantly under staffed and didn't even know how to run a credit card machinePeople who did have the bus tour were having to leave...even [redacted] , the guy giving the tour...was standing in line with us and had to leave without a shirtI was told I could sell my extra ticket because purchasing the vacation package was the only way I could get a ticket, yet the wifi was so bad I couldn't get ahold of the woman who was supposed to meet meI asked since I had checked in and signed for everything if I could just leave her name and the staff was going to cut off my wrist band because she wasn't with meIt was extremely difficult to coordinate anything while at the hotel because people had no wifi or cell serviceI'm not questioning the [redacted] commitment to putting on a good show for everyoneI think they did an excellent jobHowever, I felt that for whatever reason they went with CID Entertainment and [redacted] instead of their typical event staff & ticket merchandiser was a poor choice all the way aroundMultiple fans felt like they really got screwed and even the ones who had tickets ended up having to sell them for the second day because they couldn't afford the ridiculous price of the vacation package and the extra charges that were piling up once at the hotelThe [redacted] were excellent, as always, the event staff leading up to and during the show, as well as their associates were horribleI've never been to a show...for The [redacted] or otherwise that was poorly executedJust on the basis of how they handled the ADA accommodations, or rather the lack of making accommodations, is appallingI'd be surprised if they didn't get sued by someoneI think this was less about what The [redacted] wanted and more about CID Entertainment and [redacted] making as much money as they could Regards, [redacted] ***

We here at CID Presents pride ourselves on offering the very best service to our guests, and when one of our guests feels that we've failed to do so, we are sincerely sorry to hear itOne of the last things we want is for our guests to feel that we have mislead them into purchasing a packageIt's for this reason that we have offered a resolution that we feel is an appropriate token of our appreciation for this guest and of our desire to show him a truly great time at our eventThe guest has agreed to this resolution

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:CID overpromised and under-deliveredThis is also commonly known as "bait and switch"The bait was that CID is an expert in providing the best concert experience possible and would provide "gourmet" food in the VIP lounge until minutes after show endThe switch was that CID did not deliver as promisedAs a result 1) I missed irreplaceable portions of the concert performances, 2) I was left hungry after contracted food was not provided, and 3) I was treated rudely and patronizingly after complaining to an apparently intoxicated CID manager.Due to the non-delivery of contracted services and my extremely negative experiences I have requested that CID provide me a refund for the portions of the VIP package that were not concert tickets or parking passesMy understanding is that this refund would total $1406.CID promotes themselves as experts in providing the best concert experience possibleIn my experience they fell very short of this expert statusA true expert would have known 1) It was virtually impossible to visit the VIP lounge while in the front of the GA Pit and 2) An attendee would be hungry for solid food after standing in the GA Pit for 6+ hours.CID's statement that "there would be food before, during, and after the show" is falseAs I have repeatedly stated the only food available at the end of the show was a platter of very plain looking cookies.CID's proof that Nicole W [redacted] was not intoxicated is quite meaningless to me as the only other staff members I encountered were subordinates of MsW*** and the male one appeared intoxicated as wellAs evidence I present this conversation that they found of higher priority than helping me with my request for assistance with the lack of food, "Wow did you see the fireworks?", "Yeeaaahhh, wow, so cool".CID has done nothing but argue and obfuscate in the face of my reasonable and valid complaints about their servicesAnd the only offer they have thus far made to address my issue was a one which led me to re-experience the negativity of missing the last song and leaving the stadium hungry Sincerely, [redacted]

From: [redacted] < [redacted] @***.com>Date: Sat, Jul 22, at 12:PMSubject: Complaint # [redacted] .To: Revdex.com See Attached image This is NOT RESOLVEDAttached is a photo of the poster that was specifically made for the Dead and Company concert in Boulder, CO on June 9, As you can see, the poster has the date and location of the concert and for each concert there was a different posterThe package I paid for promised a signed and numbered copy of this poster CID instead sent a generic poster of the Summer TourI paid $100+ premium to the face value of the ticket for the poster that was created specifically for this eventI don't consider this resolved at allIf CID can't send me what I paid for, I would expect $each for the premium I paid for tickets

Hello ***, Thank you for reaching out to us and sharing your Tropical Nights: Boots in the Sand experienceWe truly thank you for sharing your story and providing feedback We first just want to emphasize that we here at CID Entertainment pride ourselves on offering the very best service to guests, and when our guests feel unhappy, we are sincerely sad to hear itAfter reviewing your account history, notes on file and the statement provided, we are able to provide you with an honest explanation regarding the travel package you purchasedThis explanation should assist in understanding what the Boots in the Sand Travel Package advertises as well as what you purchased Regarding the scheduled days and nights of the event, according to the Boots in the Sand homepage, the event was scheduled from Feb 23-27, with days and nights at the [redacted] Since Feb is the first day and night of the event, the fourth night is Feb26, and the fifth day would be Feb Check out was on the last day of the adventure at am We have provided screenshots of Tropical Nights website as attachments labeled "Boots Main Page" and "Boots Product Description"This information is also available here [redacted] I have also provided a screenshot of the items you purchased which confirms no additional night was selected during check outWe understand where there could be confusion regarding the day of check out and apologize for the inconvenience this caused you on February 27, However we are happy to know that the resort was able to accommodate you for an additional nightSince the Boots in the Sand event was from Feb23-27, 2014, the extra night cost was $for those who planned to stay the additional nights of Feb and check out on Feb28, The reason for this additional cost is because the event no longer operates on the night of Feb27, and the [redacted] offered Tropical Nights guests a rate of $per additional nightPlease refer to the screenshot labeled "Additional Days Product Info" or feel free to view the cost for additional nights here, http://bootsinthesand.tropicalnightslive.com/amp-up-your-experience/According to the statement provided, $was the rate you paid for the additional nightWith this information, please rest assured that you were not charged any more than anyone else who went to Boots in the Sand and stayed an additional night With regards to the Ultimate Upgrade package, we had dedicated on-site staff throughout the week who made sure the guests that purchased Ultimate Upgrades received everything mentioned on the website here [redacted] The cost for the Ultimate Upgrade was $per person and included priority booking, transportation, private check-in, VIP viewing, and merchandiseWe can confirm that VIP viewing area was at the front of the stage with private bar for Ultimate Upgrade guests only We hope this email explains that there was no advertising, you were not overcharged for your trip and given the cost for Ultimate Upgrades and an additional night, we can not concede to the disputed amount of $1,Once again, We apologize for the misunderstanding regarding the Tropical Nights product descriptionWe are also very sorry for the process that you went through while in Mexico to stay the additional nightAs sorry as we are, we are also equally grateful for this feedbackIt's constructive criticism like this that allows us to continue to grow as a company and improve our services Best, ***

Hello [redacted] , I am writing to respond to our guest's complaint about the VIP amenities at the [redacted] showThe guest has also been working with our Assistant Guest Services Manager, Taylor, regarding this situationTaylor was able to explain to him that this was the first time Farm Tour had done a show at [redacted] Farms and, while originally there did not seem to be any slope, the tour management quickly noticed the gradual slope really altered the audiences' viewEven the stage its self was on an inclineThis in turn affected our VIP program and the location of our viewing areaAll of this being said, we completely understood the guest's disappointmentLetting down a guest is the very last thing that we wantThe guest requested tickets to another show for a different artist, but unfortunately we were unable to make this happen, as they are separate projects and management companiesWe were able to obtain a full refund for this guest's purchase, which he should have seen in his account by nowWe did thank him for taking the time to reach out with his feedback, as this allows us to grow as a company and improve our services for future guestsPlease do not hesitate to reach out if you have any further questions or concernsBest,Erica *B***Guest Services ManagerCID Entertainment

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: CID Entertainment has not "delivered on all aspects of the [redacted] Super CID program"Specifically they failed to provide "gourmet food after the show"Nowhere in any of their communications about my purchase did it specify that the "gourmet food" would be served for a limited timeThey also have not thoroughly read my original Revdex.com complaint as they have not responded to many of the details I painstakingly documentedTo reiterate in summary, I contacted CID via [redacted] after my 7/3/experience of finding no food in the loungeThey responded to me via [redacted] on 7/4/and said the food issue would be resolvedI thanked them for addressing the issueI then looked for food again on 7/4/at the end of the show and found no foodI spoke with the three onsite CID employees and they said they knew nothing about the CID commitment made to me via [redacted] They also treated me very condescendingly and communicated in a manner to convey that I was a real burden to them for presenting my complaintCID's recent statement that Nicole W [redacted] "attempted to provide you with complimentary hot food as quickly as possible" is utterly and completely falseAs I stated in my original complaint, "She made a vague statement that she would get me food but could not tell me what the food would be or when it would be availableI chose to leave the premises"They also behaved behaved rather strangely and I stand by my assertion that Nicole W [redacted] seemed like she was under the influence of some sort of intoxicant I cannot believe a viable business would treat a paying customer in this mannerFirst CID didn't meet the commitments of their product, then they agree to fix it after I complained, then they don't fix it and expect me to just go away, then they tell me they "delivered on all aspects" of their productThis type of business behavior just screams, "we don't care about our customers once we have their money" and "we will say anything to deny them a refund and get them to go away"Well I'm not going away until I receive a fair refund [redacted] dialog with CID Entertainment about food missing from their lounge: [redacted] @ [redacted] · Jul @cidentertainmnt please keep food in the GR lounge until it closesI'm in pit & can't get to club until show endFeeling very ripped off9:PM ­ Jul CID Entertainment @cidentertainmnt · Jul @ [redacted] ­ we are eager to discuss your experience with you! Feel free to give us a ring any time at [redacted] [redacted] @ [redacted] · Jul @cidentertainmnt I was very eager to eat food near end of concert and you didn't deliverFIX IT TONIGHT pleaseThank you CID Entertainment @cidentertainmnt · Jul @ [redacted] Got it, ***! We will work our hardest to ensure as many folks get fed as possible! [redacted] ?@ [redacted] Jul @cidentertainmnt It's not rocket science, just keep the buffet open until lounge closesYour prices should ensure thisCID Entertainment ?@cidentertainmnt Jul @ [redacted] Hi ***, the lounges will be open & serving food until min after the show :) Please let us know if there is anything you need! [redacted] ?@ [redacted] Jul @cidentertainmnt thank you so much!!! I really appreciate the responsiveness and action to my complaint!!!! :-):-):-) CID Entertainment @cidentertainmnt · Jul @ [redacted] Our pleasure, ***! :­) [redacted] @ [redacted] · Jul @cidentertainmnt your business is patheticNo food in lounge as promisedMngr Nicole W [redacted] was condescending and appears intoxicatedCID Entertainment @cidentertainmnt · Jul @ [redacted] ***, we're eager to discuss your experience further with you over the phonePlease give us a ring at [redacted] ! [redacted] @ [redacted] · Jul @cidentertainmnt you've wasted enough of my time and money alreadyI want real action with a true sense of customer care and service CID Entertainment @cidentertainmnt · Jul @ [redacted] ***, if you wouldn't mind giving us a ring, our Guest Services team is eager to get to the bottom of this with you! [redacted] @ [redacted] · Jul @cidentertainmnt you have my email and my $please start your damage control negotiationsCID Entertainment @cidentertainmnt · Jul @ [redacted] Hi ***, our guest services team has sent you an emailWe'll keep an eye out for your response! Regards, [redacted]

Hello,The upfront viewing areas at the main stages were directly accessible through the VIP grove and had great views of the performancesThe [redacted] Bistro was within the VIP grove as well and located between the stages near the comfort stationsThe [redacted] Bistro offered premium food at a nominal charge and was also connected to VIP bars with discounted drinksRelaxed seating included about Adirondack chairs spread throughout the VIP Grove, as well as numerous picnic tablesThere was shade from trees, however, there were not additional shade structures, and we are happy to extend an additional partial refund for that reason.To enhance the VIP experience, we provided additional amenities throughout the weekend, including free chair massages in the VIP Grove every day from PM - PMVIP guests were also given discounts at the [redacted] Spa, and ***'s offered free Bloody Mary drinks on Saturday and Sunday morning in the VIP GroveThe shuttle services was included in the cost of the ticket, so if the guest purchased a shuttle pass on top of the ticket, this was unnecessaryWe are happy to refund the shuttle passesBecause of the lack of additional shade structure, VIP entrance confusion and extra shuttle passes, we are willing to offer a partial refund and will reach out to the guest via email to finalize the transaction

Hello [redacted] ,Thank you for reaching out to us and sharing your Weird Al Mandatory VIP Experience in Vienna on June 12thThe last thing we want to hear from our guests is that they were promised services that weren't rendered.A large part of providing our guests with truly memorable experiences is to provide them with as much information as possible before the show-dateWe are constantly working to update our FAQs, our purchase pages, and our social media posts so that guests such as yourself can be kept up to dateMore important than any of those mediums are the Informational Emails we send to guests in advance of the showThese emails are intended to give our guests all the essential information they will need to ensure they enjoy all of the VIP activities their package entailsWe list the date, performance time, the venue location (including a map), and information regarding the time and location of the VIP party.In the email you were sent on June 5th, we wrote that the party would start at 3:30PM and that it would be held in the Ovations DeckThe party did begin as scheduledWe did not, however, list when the pre-show party would end, and we apologize for this oversight.Our Guest Services team reached and offered you a signed headshot on June 2th, but we recognize this is not sufficientWe would like to offer you a refund to cover the VIP portion of your package, and will reach out to you directly to process thisWhile we are still sincerely sorry that you weren't able to join us for our VIP program in Vienna, we hope that this serves as a token of our sincere apologies for your experience.Thank you for your feedback hereIt's constructive criticism like this that allows us to improve our services for future guestsBest,Ethan

Hello [redacted] ,We are sorry to hear that you had a negative experience with us at [redacted] in FoxboroughWe would like to offer you a refund of $per ticket, for $totalAdditionally, we would like to offer you two exclusive [redacted] tour football jerseysWe will be reaching out to you to process this refund and request sizes for the [redacted] football jerseys.We appreciate your feedback and are very sorry that your experience at the show was more challenging than anticipatedWe always strive to make our guests happy, and we hope this resolution is suitable for youWe hope to see you at another event soon!

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me CID entertainment should be ashamed of their response to my legitimate complaint of lack of VIP treatment I am personally tired of arguing with them.They know what is right and what was miserably represented I will tell all my friends and acquaintances of their shoddy operation Regards, [redacted] ***

This company sold me VIP ticket packages to different concertsThey cancelled all out claiming they oversold themPaid for front row seats, VIP entrance, exclusive fan items, a party and an artist meet and greetDid not get any of thisThey gave me tickets in row 5,and even though paid and was told front rowThese were the worst nights in my life and I did not get any refundsThe one seat was so bad the group of next to me got up and filed a complaint and was given free tickets to another eventI complained and was told they would have me escorted out(only helped a big group with a celebrity in it)My dying wish was to get one meet and greet before I succumb to cancer and this company destroyed my dreams and crushed my will to fight