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CID Entertainment Reviews (108)

Review: Well I booked a trip with this company. Went to mexico for 5 days (never been there) They had it on there web site put in the days we were staying for Feb23-Feb 28 2014 They had a VIP up grade to do that was $500.00 per person which I did. There were alot of things attacted to this up grade. They said VIP treatment, picked up from airport , to free stuff , great viewing of the concert stage ( I did not have) first come first serve on everything. The big thing was that my dates they had , then I find out when I get there we are to out as of the 27 feb not the 28 , but they had my dates I booked. That was not the case , I had to pay another 485.00 to stay there for 1 night. Then we were checked in at a convention center not at the front desk, to not having a up graded room like they said. It was the worst trip, weather great, employees of the hard rock was awesome. I would of done better if I booked it myself there some other place. We were not the only customers that had this happen about not having that extra night and had to pad. I am really un happy about the whole trip.Desired Settlement: Just something for having to pay extra and NOT treated for the VIP treatment.

Business

Response:

Hello [redacted],

Review: I purchased two VIP EXPERIENCE tickets to the [redacted] concert March 5 at [redacted] arena. The packaged stated the preaccoustic show would be held in a VIP Lounge with seating and cocktail service and it started at 6pm. I recieved updates from CID Entertainment changing the time from 6 pm to 7 pm making it a one hour show instead of two hours. the updated email also stated the VIP Lounge was moved to the BASKETBALL room. When I arrived to the concert I was directed to a hallway next to the bleachers where the held the show. I could not see the band because it was standing room only. They did not provide seating like it stated and there was not VIP about this experience. I am very diappointed in their response when I filed a complaint. They advised me there was nothing they could do because thats all the venue had available and the pre accoustic still happened. I am very disappointed in the way this matter has been dealt with. I paid $360.00 for a VIP EXPERIENCE that was not worth $360.00 based on what they provided.Desired Settlement: I would like for CID Entertainment to take responsibilty for misadvertising and not delivering what they advertise.

Business

Response:

Dear [redacted],

This letter is to follow up on complaint #[redacted] placed

on May 2, 2014. Our guest had purchased our “Own The Night” VIP Experience

package for the [redacted] show in [redacted], CA on 3/5/14. This package included

one (1) Premium Reserved ticket in rows 2-15 of the lower bowl OR one (1)

General Admission ticket in the pit, an invitation to a pre-show acoustic performance

in the “Downtown” VIP Party Lounge with cash bar, exclusive [redacted]

merchandise, VIP laminate, a limited edition tour poster, and on-site concert concierge.

As this program is handled at different venues in each city, we

utilize the best space we have access to in order to facilitate the execution

of a top-notch VIP experiences. In this particular situation, the guest was

dissatisfied with the space we had available to us as they felt it was not

intimate or exclusive. While we understand the guest’s reasons, we had felt

that it was better to utilize the space available to the best of our abilities –

bringing in décor and other elements to improve the space while providing

excellent customer service and a once-in-a-lifetime experience – rather than

not offer the experience at all.

After a conversation with our CEO, we invited the guest and a

friend to a future event of their choice at the [redacted] in LA instead of

issuing a refund so we might show them a true VIP experience that exceeds all

their expectations. The guest was satisfied with this resolution and is in

direct communication with our CEO’s personal assistant to coordinate their

schedule.

Please feel free to reach out to us if you have any further

questions as we always want what's best for our guests are happy to assist in

any capacity.

Best,[redacted] & CID Entertainment

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I recently purchased two super VIP tickets to the Lockn festival in Virgina. The tickets were $2107.88 each after fees. Super VIP was suppose to include free open bar, a special viewing area, and expedited check-in. We received an email stating that the super VIP would also be allowed to camp at 4pm on Wednesday before the festival began. Approximately two weeks before the concert we were informed we were not allowed to have the open bar any longer due to Virginia liquor laws. Our group called to switch to regular VIP for $600.00. At that time we were told we could not exchange tickets until they had our physical tickets in hand. We were also informed if we wanted to buy the regular VIP, we had to buy at the current higher price even though we had bought our original tickets months ago at early bird pricing. After several phone calls, we were assured that our special viewing area was going to be front row. We were also informed that all sodas, juices, water, and mixers would be free. We were told there would be a Super VIP camping spot and a new private show from Warren Haynes. One week before the concert, we received an email stating that we were no longer able to camp the day before at 4pm, but would now be let in at 9am the day of show. We spent hundreds of dollars to purchase flights from Colorado to Virginia to start camping the day before. Once again, after several phone calls we were assured they would have a spot for us to wait and we would have an expedited entrance that morning. Upon arrival to the special holding area at 1am, no staff seemed to know what was going on. We were originally told that we would be placed in a corral all night and at 9am come back down a long road to check-in. They told us we would be allowed access prior to general admission traffic. The parking workers we encountered next told us they were parking us all facing the same direction in rows so that we would all drive straight through into the festival first thing in the morning. We were then directed into the corral. My husband and group of friends went and talked to security. They explained that we would be coming in on a completely different road that had cars already lined up and suggested we go park in line with the other vehicles. We left the corral and parked behind the other vehicles. A parking employee quickly knocked on our window and told us we were not allowed to park there. When we asked why and pointed out that there is a line of cars already parked there they said, "they are asleep and we can't wake them up". They shuttled us back to the corral. The security guard then informed our group that at 5am they were going to come around and wristband and search cars so we would be able to drive straight through. NONE of this took place. At 9am it was a free for all. I was in the front row and no one was directing traffic. They had the entire corral trying to merge through a gate the size of one car into general admission traffic. It took us six hours to move less than 75ft! People were screaming at each other, people were fighting, people were hitting each others cars. It was the most out of control situation I have ever experienced while paying such a high price to be so special. On Facebook people were posting pictures of their camp set up by 9:30 am while we sat in some out of control holding corral for six hours. We did not make it to camp until 3pm. Not very expedited, when the people who payed 200 dollars already had their camp set up! Once we finally made it to the camp ground, we asked several times where the super VIP camping was. Everyone told us it was the same as regular VIP. This was not what we were told on the phone. We were escorted to a campsite that was behind the stage where you could not see the stage or festival and could not hear the music as well. Once we entered into the venue we went to the Super VIP tent. I ordered a water and was told it was two dollars. I refused and ordered a soda and was told it was even more! On the phone we assured we would have free nonalcoholic beverages. This eventually happened, but not until the end of the second night. We then walked down to our special super VIP front row viewing area only to be lied to and disappointed again. The regular vip was at an angle off from the stage. We asked to get to the front row super VIP viewing area and was directed to the back of the entire show. I have ridiculous photos of the super VIP viewing area being about a football fields length and off to the side of the show. How could someone who paid 600 or 200 for GA be sitting closer to the stage than I did when I paid 1000.00 each ticket? We were allowed into the VIP viewing area, which was crowded. We were told we had our own viewing area in the front row, not the back of the festival. I travel often for concerts and this was hands down the worst experience I have ever had. I never want to attend another festival after spending so much money and having such a hassle with every aspect. The extra stage for late night shows was placed in general admission campground two miles away and no transportation was available for us to get to or from the stage that late. They did provide two acoustic shows, however I would never pay 400 extra dollars for either shows. If everything would have been explained to me upfront, I would have bought regular VIP. After seeing the whole unorganized chaos, I would have done general admission. Half of what was advertised was not provided. I am so sick that we spent 3,000.00 as a couple to have so many lies told to us when we could have done general admission and not cared if it was unorganized since it was only 200.00.Desired Settlement: I would like to be credited back to at the very least regular VIP at the early bird pricing and an apology. That would be $800.00.This is not your first concert and I do not know how you are still in business if this is how you run your operation?

Business

Response:

Hi [redacted],

Review: I purchased concert tickets from CID which promise premium views of the stage ,a cash bar, air conditioned lounge area and private restrooms. The viewing area was well over 300 yards from the stage and we never saw anyone perform,yes we could hear but in no way see the stage. Had paid 155 dollars for this view but wound up going out in the general admission section 45 dollar tickets to actally see the stage due to poor viewing from the VIP area. The cash bar was no bar as it served canned beverages the same that I could buy in general admission area. The air conditioned lounge was over ran by paramedics using the VIP area as a triage clinic. I did get a poster for my 300 dollar investment but that's all. Its a out and out lie that they provided a premium viewing area or a bar or air conditioned lounge. I drove 4 hours for this show to find out it was not as represented,Desired Settlement: I have contacted them for over two weeks now and have been asked what I wanted and told them a refund was not going to cut it as I spent several hundred dollars to attendthe show. I asked for tickets for a nother show but was told it was sold out and they cant give what they don't have so I asked for tickets to another show was told that's out of their hands. Devin at CID has warned me to be patient and not post things on social media and who is he to warn me.

Business

Response:

Hello [redacted],I am writing to respond to our guest's complaint about the VIP amenities at the [redacted] show. The guest has also been working with our Assistant Guest Services Manager, Taylor, regarding this situation. Taylor was able to explain to him that this was the first time Farm Tour had done a show at [redacted] Farms and, while originally there did not seem to be any slope, the tour management quickly noticed the gradual slope really altered the audiences' view. Even the stage its self was on an incline. This in turn affected our VIP program and the location of our viewing area. All of this being said, we completely understood the guest's disappointment. Letting down a guest is the very last thing that we want. The guest requested tickets to another show for a different artist, but unfortunately we were unable to make this happen, as they are separate projects and management companies. We were able to obtain a full refund for this guest's purchase, which he should have seen in his account by now. We did thank him for taking the time to reach out with his feedback, as this allows us to grow as a company and improve our services for future guests. Please do not hesitate to reach out if you have any further questions or concernsBest,Erica *. B[redacted]Guest Services ManagerCID Entertainment

Review: We paid $519.93 for three VIP Packages to the [redacted] Farm Tour at [redacted] Farms Oct. 1st. Expecting, according to an email received from CID Entertainment on August 8th, “a large, roped-off area near the stage".

Yeah right! We couldn’t even see the stage from the so called VIP viewing area!! Thank goodness there was a Jumbotron or we wouldn’t have been able to see [redacted] at all!!!

We definitely feel cheated and taken advantage of!

Ps. The free poster was a joke – doesn’t even have picture of [redacted] on it!!!!!!!!!Desired Settlement: A full refund from CID Entertainment for not delivering what they promised!!!!

Business

Response:

Hello [redacted],Thank you for reaching out and providing your feedback on the [redacted] show. I understand you have been working with our Assistant Guest Services Manager, Taylor, regarding this situation as well, but I wanted to extend my personal apology that your experience on October 1st was not as it should have been. As we pride ourselves on offering the very best service to our guests, when our guests feel that we've failed to do so, we take that very seriously and want to get to the bottom of the cause.I know that Taylor and and our associate, Erica S., explained to you the situation of this being the first night of the Farm Tour and the slope in the show field affecting our VIP program and the location of our viewing area. We completely understand your disappointment, as we are just as disappointed that the experience we know we can provide did not come to fruition.All of this being said, you should be receiving your full refund back to your account shortly. Thank you for taking the time to reach out with your feedback, feedback which allows us to grow as a company and improve our services for future guests.

Review: Similar to another Revdex.com complaint, CID Entertainment is very unresponsive which in my case has caused much stress, 10’s of hours of wasted time, numerous holiday issues and the fear of losing close to $5k to an unscrupulous company and/or getting undervalued seats and experience compared to the amount of money paid up front.

Below is a summary of events as of 12/17/2013:

• 10/15 – First contacted by CID Rep ([redacted]) via email requesting to set-up a time to discuss the 1/10/2014 [redacted] VIP packages I was buying (6 total packages – 2 Troubadour and 4 Ace in the Hole). Let Rep know via call that the packages where xmas presents for my wife and 5 others whose names had to be determined based on timing and more detail package information.

• 10/16 – Received an email post call from CID Rep: 1) Was told I was but on a distribution list for e-mails to Troubadour and Ace in the Hole VIP package holders however to date I have not received and email addressed to package holders 2) Informed I would be receiving an invoice and to pay by check

• 10/18 (Friday) – Received invoice via email for $4,594 and notified who to make check payable to

• 10/21 (Monday) – I notified CID rep via email: 1) That I sent my check and to let me know when they received it 2) I informed rep that the invoice did not have seat numbers or section and requested those details

• 10/22 – CID rep responded to my email = “I will check with our ticketing department and get back to you”

Never heard back

• 10/30 – I followed up with CID Rep on status of getting my seat information

• 10/30 – CID responds “I apologize for not getting back to you sooner. I am still trying to get your exact seat locations for you. I will send you an update as soon as I do.”

Never heard back

• 11/7 – I followed up again with CID Rep on status of getting my seat information and let her know that my check cleared

No response for a week

• 11/13 – Rep finally responds to my 11/7 email = “I am awaiting more specific information about your seats.”

Never heard back

• Left phone message around 11/21 or 11/22 stating I’m getting concerned

• 11/22 – CID Rep sends me an email = “I realize it may have been helpful if I shared the following information with you earlier. Our Troubadour VIP packages include front row tickets so your two Troubadour VIP tickets are guaranteed to be in the first row. The Ace in the Hole VIP packages include reserved tickets in the first 15 rows so your four Ace in the Hole VIP tickets are guaranteed accordingly. I apologize if I had not been clear that I am awaiting additional information so that I can share more specifics with you about your exact seat locations. Perhaps the above is what you were looking for.”

• 11/22 – I responded – “So I’m familiar with the different VIP package seating as you mentioned below but the big reason for the question is that I’m trying to determine how close the two groups of seats are together in order to determine how best to spilt up the party of 6 people. Also – just to clarify- when you mentioned Troubadour VIP tickets are guaranteed to be in the first row and Ace in the Hole VIP packages include reserved tickets in the first 15 rows --- you are referring to the floor section for all 6 tickets – correct?

No response for many days

• 11/26 – Rep finally responds = “Thank you for clarifying, I understand. I expect to have your exact seat locations for you next week. I am specifically awaiting the location of the Troubadour pair so that I can give you an idea of the proximity of your two groups.”......” I will be returning next week. I will certainly follow up with you then.”

Never heard back

• 12/5 – I sent an email following up on the status of the seat information

• 12/6 – CID rep responds = “I am traveling internationally this week as is [redacted] ([redacted]), our CEO. [redacted] has your seat information and as soon as I have that information from him I will have it to you.”.......” I will write back to you when I return to the office next week.”

• 12/6 – I responded stating that I have been extremely patient and want [redacted]’s information so I can complain and get my seat information today.

• 12/6 – CID reps CC’s [redacted] on my email response and [redacted] replies “I'm here and awaiting a reply on the seat locations for your tickets.”

• 12/6 – I responded to [redacted] asking for when I will get the seat information and explained the importance of knowing the seat locations (I explained this on the phone to the CID rep prior to this date but put it in writing this time).. “ I had this grand plan to reach out to other husbands and see if they wanted to also provide a xmas present to their wives and go together however the exact seating will make a big difference on who I approach (in order to prevent putting my wives friendships at risk).. Given the date, I’ve lost that opportunity as some folks have already bought gifts for their wives...”

No response for many days

• 12/10 – [redacted] finally responds “Your physical tickets are being mailed to our office. Once we have these in hand, we will be able to let you know the exact location.”

Never heard back

• 12/17 – I called the CID office direct line to [redacted] and direct line to [redacted] and left messages to call me. I also called [redacted]’s cell number and left message to call me. I also sent an email in addition to all the phone messages following up on the status as the tickets since I had not heard anything and the mail process should not take this long

• 12/17 – [redacted] responds via email = “I do not know the exact locations. When I do, I will let you know... I'll set a reminder to follow up with you again next Monday if I have not heard anything back. “ ....

“Next Monday” is 12/23 (2 days before xmas) with no guarantee of getting any information and given the history of this situation, CID has never followed up on anything other than to send the invoice.

As of 12/17/2013 --- After 56 days of trying to get information I still have no seat information. Beginning on 11/26 I was told that I would get the information the following week. Also on 11/26 I was told it was the 2 Troubadour seats that were holding things up but I still haven’t even received the seat locations of the other 4 tickets which were not holding things up. On 12/6 I was told the CEO had my seat information only to find out that wasn’t true and again consistently told I would get the information “next week” every week that I followed up.

At this point, xmas is one week away and I have no gift for my wife PLUS more importantly I lost all opportunity to iron out who the other 5 members of the party would have been as all my friends had to get other gifts for their wives. I also was given no receipt for my payment plus I’m now required to purchase a different xmas gift to ensure a pleasant xmas for my wife and family.

While filing this complaint within the Revdex.com, I noticed that CID has the worse complaint record of the other “ticket sales – event” industry companies within Revdex.com’s database. Of the 6 companies – 1 has no complaints in last 36 months; 4 companies have 1 to 4 complaints in past 36 months; and 1 (CID) has 5 to 25 complaints in the past 36 months.Desired Settlement: 1) I need my seat information today to try and salvage any possible plans in time for xmas. Seat locations should be of excellent VIP quality as now I fear CID will provide the undesirable VIP seat locations since I have complained. I reserve the right for full refund based on my acceptance of the seat locations

2) Compensation for putting be through this ordeal

3) Receipt of payment

4) Guarntee of excellent service during the concert vs retalation due to my complaint

Business

Response:

Hello [redacted],

Review: Purchased travel package tickets for event. Recieved confirmation. Then revieved email that information on website incorrect. Tickets for main event not included as advertized. Additional money required for main event.Desired Settlement: Pass for main event. Bayoufest on may 23rd as described and purchased

Business

Response:

Hello **. [redacted],

Review: I recently attended the [redacted] Tour 2014 in [redacted] GA. I attended this concert with my friend to celebrate my birthday. We purchased our VIP tickets which were 170+ after taxes and fees in August. Upon purchase it stated that there would be no refunds. Last week I was reading reviews by other concert goers about the VIP section not actually getting VIP viewing. I contacted CID via messaging and asked if the situation for VIP viewing had been ratified because complaints were showing that VIP viewing was behind General Admissions. I was ensured that CID had taken the initiative to ratify the viewing for VIP and that there would be no problems. Upon arriving at the concert and being let into the viewing area it was determined that CID had not made any changes and that there was no upfront viewing for VIP and that the roped off area for VIP was still set back and further away from the stage then general admissions. I did not utilize the air conditioned bathrooms (which weren't air conditioned) nor did I utilize the cash bar because to have a decent view (for what I paid) I had to stand amongst general admissions patrons (which were located right against the stage). Having paid triple the amount of those in General Admissions and then having to fight for my spot to view the concert after being told the issues had been ratified I was extremely upset and disappointed. Also the "poster" that we received was of a barn and did not even have [redacted] on it (once again making it not worth the money paid). There was no type of meet and greet to compensate for the lack of viewing or services for the VIP ticket prices. My friend will also be filing a complaint because she too paid the VIP price for general admissions experience. At this rate we will never purchase tickets from CID unless there are major changes made.Desired Settlement: I would like at least a partial refund for the difference that I paid from general admissions and VIP, which would be approximately $130. I did not utilize any of the benefits of the VIP nor was the viewing for VIP what I was led to believe it would be and therefore did not have VIP treatment but rather that of General admissions.

Business

Response:

Hello,

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Description: Ticket Sales - Events

Address: 1 S Broad St Ste 1710, Philadelphia, Pennsylvania, United States, 19107-3422

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