CID Entertainment

Hello [redacted],
This guest reached out to us as well and I responded to him on February 13th with the email below, addressing his concerns and granting him a partial refund, as he requested. The refund was processed by Ticketmaster on 2/13, so the guest should see the refund in his...

account in the next few business days if he has not already.
If there is anything further you or this guest needs assistance with, please let me know.
Thank you,
Erica B[redacted]
Guest Services Manager
CID Entertainment
[redacted] Experience Dallas feedback and refund
Erica B.
To: [redacted]
From: "Guest Services" <[email protected]>
Reply-to: [email protected]
FEB 13TH, 2015 AT 3:50PM
Hello [redacted],Your feedback about your visit to The [redacted] Experience was escalated to me by our partners, so I wanted to personally reach out and extend my sincerest apologies for not only the delay in response, but also to thank you for taking the time to provide us with your feedback. Being a new program with a new partner, it is through guest feedback of a program where we can truly review and improve the details of our VIP programs moving forward.Attending a highly-anticipated event only to not have your expectations met most definitely warrants the amount of frustration you experienced. We have passed your feedback about the technical aspects of The [redacted] Experience onto our partners and taken your observations and feedback about the VIP elements to our project management team. As for your request for a refund, we appreciate your patience while we looked into your options. There are many parties involved in this program and unfortunately this process has taken much longer than any of us would have hoped. In light of your experience, we will be refunding you the cost of your VIP ticket, minus the base ticket cost. The refund amount of $61.50 has been submitted to our ticketing outlet today and you should see the funds return to your account in the next 5-7 businessIf you have any questions or concerns, do not hesitate to let me know. Thank you again for your email - we know everyone has very busy lives and appreciate your taking the time to provide feedback.Best,EricaGuest Services ManagerCID Entertainment

We here at CID Presents pride ourselves on offering the very best service to our guests, and when one of our guests feels that we've failed to do so, we are sincerely sorry to hear it. One of the last things we want is for our guests to feel that we have mislead them into purchasing a...

package. It's for this reason that we have offered a resolution that we feel is an appropriate token of our appreciation for this guest and of our desire to show him a truly great time at our event. The guest has agreed to this resolution.

This guest did purchase a [redacted] 2017 travel package, which included admission to four nights of concerts. Three of these nights were to feature [redacted] and [redacted] of the [redacted] playing with three other musicians from various bands. Unfortunately, on the second...

night of concerts, [redacted] fell ill and was unable to perform. One of the last things we want is for the show to be disrupted by unforeseen circumstances, however, this was out of our control. It is for this reason our purchase policy explicitly states that: "Artists, schedules, production elements, vendors, art exhibits, amenities, and all other aspects of the Event are subject to change without notice and without grounds for refund." Even though [redacted] was unable to perform, Jackie Greene stepped in to play with the other band members and did an amazing job filling in. We're sincerely sorry if this had a negative impact on this guest's experience. However, this was unfortunately out of our hands.In regards to the wifi refund request, we truly apologize for not resolving this in a timely manner. As you know, all packages are non-refundable, and our wi-fi packages are no exception. All requests must go through multiple parties for resolution. The Club Premium Suites did advertise that complimentary wifi was included in the package. After further escalation, we have been able to refund the guest $32 for the duplicate wifi code that was purchased and she should see the refund in 7 to 10 business days. Additionally, we will be sending a gift as a token of our appreciation for her patronage and we hope to see her again soon.

This guest purchased the following package from our website, [redacted]Com: Club Premium Junior Suite With A Terrace [redacted] - 1 King Bed. This package-type was advertised on our page with the following language: "The Club Premium suites are closest to the pools and the beach....

Luxurious options can include Junior Suites or One Bedroom Suites, as well as options for a terrace [redacted] and/or a swim-out pool from your private terrace. Also enjoy all the perks that come with Club Premium access, and more.Features include:2 day beds (Jr Suites only)[redacted] tub or swim-out pool available (choose below)Private ocean-facing balcony or terraceExclusive resort concierge services for club premium guestsWelcome gifts in the room (grapes and bottle of sparkling wine)Access to the club premium lounge with drinks, snacks, coffee and moreRoom serviceFree Wi-Fi (one device at a time)LCD televisionRaindance showerHydromassage bathtub (Executive Suites only)Bathrobe and slippers"We here at CID Presents have a high standard for providing our guests with clear information on our websites, and the site/page in question lives up to that standard. As we understand that the room-type in question is not "ocean-front," we never advertise it as providing such. Furthermore, we never advertise the rooms as containing ocean-views, or have any language that mentions them as being on top floors. We describe these rooms as having an "ocean-facing balcony or terrace," and this is true - the rooms face the direction of the ocean, as oppose to facing other buildings (as the vast majority of rooms on the property do). Our records do indicate that the guests did indeed speak with our representatives shortly after they checked in, and the records also indicate that we had no available rooms to which to move them. It's worth iterating that the location was in large part due to specific requests from the guests themselves. Prior to the event, they had informed our Guest Services Team that they needed a room close to the concert venue, as they had mobility concerns. While we have a great many requests from guests to be placed near the venue, we make it a high priority to accommodate guests with explicit mobility concerns, and it's for that reason that the guest was placed on the first floor in one of the closest possible rooms to the venue. As the guest wrote in his statement, he has requested an upgrade with us at another event he is already attending with us. We cannot accommodate this request due to a number of reasons. When it comes to upgrading rooms with our travel packages it is not a unilateral process, and there is very little flexibility to do so. In this instance, there is no such flexibility. This is not due to a lack of empathy for our guest's frustration. While we did provide all advertised package elements to this guest, we never like to hear when our guests feel they didn't get what they purchased. As a token of this empathy, we sent the guest exclusive merchandise during the event.We hope this clarifies that there are no discrepancies between what we advertised and what we provided in this instance.

Hello [redacted],We are sorry to hear that you had a negative experience with us at [redacted] in Foxborough. We would like to offer you a refund of $100 per ticket, for $200 total. Additionally, we would like to offer you two exclusive [redacted] tour football jerseys. We will be reaching out to...

you to process this refund and request sizes for the [redacted] football jerseys.We appreciate your feedback and are very sorry that your experience at the show was more challenging than anticipated. We always strive to make our guests happy, and we hope this resolution is suitable for you. We hope to see you at another event soon!

Hello [redacted],Thank you for reaching out to us and providing your feedback concerning your [redacted] Super CID Experience at the “Fare Thee Well: Celebrating 50 Years of Grateful Dead” shows in Chicago. The last thing we want to hear from our guests is that a program fell short of their expectations,...

and we are very sorry to hear that you had a negative experience.On each show night, the [redacted] lounge was open before, during and until 30 minutes after the music as advertised. While we served hearty gourmet food before and during the show – including a pasta station, turkey and pulled pork sliders and hot wings – we understand that you were not satisfied by the food served after the show. Our Event Manager Nicole W[redacted] met with you after the show on Saturday and attempted to provide you with complimentary hot food as quickly as possible. We regret that this was not a suitable solution for you.In response to your comment about Nicole being intoxicated, it is important for us to share that CID Entertainment enforces a strict Drug and Alcohol Policy that prohibits the consumption of alcohol in any and all work areas at anytime. We assure you that she was not intoxicated – as confirmed by several staff members at the venue – and she is an exceptional team member.Thank you for your feedback concerning this program – we appreciate constructive criticism that allows us to improve our services for future events.Best, CID Entertainment

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
CID Entertainment has not "delivered on all aspects of the [redacted] Super CID program".Specifically they failed to provide "gourmet food after the show".Nowhere in any of their communications about my purchase did it specify that the "gourmet food" would be served for a limited time.They also have not thoroughly read my original Revdex.com complaint as they have not responded to many of the details I painstakingly documented.To reiterate in summary, I contacted CID via [redacted] after my 7/3/2015 experience of finding no food in the lounge. They responded to me via [redacted] on 7/4/2015 and said the food issue would be resolved. I thanked them for addressing the issue. I then looked for food again on 7/4/2015 at the end of the show and found no food. I spoke with the three onsite CID employees and they said they knew nothing about the CID commitment made to me via [redacted]. They also treated me very condescendingly and communicated in a manner to convey that I was a real burden to them for presenting my complaint. CID's recent statement that Nicole W[redacted] "attempted to provide you with complimentary hot food as quickly as possible" is utterly and completely false. As I stated in my original complaint, "She made a vague statement that she would get me food but could not tell me what the food would be or when it would be available. I chose to leave the premises". They also behaved behaved rather strangely and I stand by my assertion that Nicole W[redacted] seemed like she was under the influence of some sort of intoxicant. I cannot believe a viable business would treat a paying customer in this manner. First CID didn't meet the commitments of their product, then they agree to fix it after I complained, then they don't fix it and expect me to just go away, then they tell me they "delivered on all aspects" of their product. This type of business behavior just screams, "we don't care about our customers once we have their money" and "we will say anything to deny them a refund and get them to go away". Well I'm not going away until I receive a fair refund.[redacted] dialog with CID Entertainment about food missing from their lounge:[redacted] · Jul 3@cidentertainmnt please keep food in the GR lounge until it closes. I'min pit & can't get to club until show end. Feeling very ripped off.9:37 PM ­ 3 Jul 2015CID Entertainment @cidentertainmnt · Jul 4@[redacted] ­ we are eager to discuss your experience with you! Feel freeto give us a ring any time at [redacted].[redacted] · Jul 4@cidentertainmnt I was very eager to eat food near end of concert and youdidn't deliver. FIX IT TONIGHT please. Thank youCID Entertainment @cidentertainmnt · Jul 4@[redacted] Got it, [redacted]! We will work our hardest to ensure as many folks getfed as possible![redacted] ?@[redacted]  Jul 4@cidentertainmnt It's not rocket science, just keep the buffet open until lounge closes. Your prices should ensure this.CID Entertainment ?@cidentertainmnt  Jul 4@[redacted] Hi [redacted], the lounges will be open & serving food until 30 min after the show :) Please let us know if there is anything you need![redacted] ?@[redacted]  Jul 4@cidentertainmnt thank you so much!!! I really appreciate the responsiveness and action to my complaint!!!! :-):-):-)CID Entertainment @cidentertainmnt · Jul 4@[redacted] Our pleasure, [redacted]! :­)[redacted] · Jul 4@cidentertainmnt your business is pathetic. No food in lounge as promised.Mngr Nicole W[redacted] was condescending and appears intoxicated.CID Entertainment @cidentertainmnt · Jul 5@[redacted], we're eager to discuss your experience further with you overthe phone. Please give us a ring at [redacted]![redacted] · Jul 5@cidentertainmnt you've wasted enough of my time and money already. I wantreal action with a true sense of customer care and serviceCID Entertainment @cidentertainmnt · Jul 5@[redacted], if you wouldn't mind giving us a ring, our Guest Servicesteam is eager to get to the bottom of this with you! [redacted] · Jul 5@cidentertainmnt you have my email and my $1900 please start yourdamage control negotiations.CID Entertainment @cidentertainmnt · Jul 5@[redacted] Hi [redacted], our guest services team has sent you an email. We'll keepan eye out for your response!Regards,[redacted]

[redacted] [redacted] [redacted]
 Complaint: [redacted]
I am rejecting this response because:
I am definitely NOT being unreasonable.  The first time I mentioned my complaint to CID they thanked me and said they would take my feedback into consideration when deciding which seats they deem "premium" in the future.  I am completely aware that there was not a guarantee of being front and center as I have been to at least 30 [redacted] shows previously.  However, paying $4,500 to be stuck BEHIND THE BAND WITH EQUIPMENT BLOCKING YOUR VIEW is NOT worth that price.  I have sent pictures to CID as well upon their request.    ANY seat would have been better than the ones we had, even seats further on down on the same row we were on because THEY DID NOT HAVE EQUIPMENT IN THE WAY...............  Even seats in the nosebleed section would have been preferable to these because we could not even see the screen!!!!!!!  I could not see him singing with his guests and I had no clue until I got home and looked at other peoples photos that he played electric guitar that night and WE WERE ON THE FRONT ROW!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!  We could see a side view of [redacted] from time to time and that was it.  Ridiculous seating for that price!!!!!!!!!!  I have NEVER complained before.
Regards,
[redacted]

Hello [redacted],Thank you for reaching out to us and sharing your Weird Al Mandatory VIP Experience in Vienna on June 12th. The last thing we want to hear from our guests is that they were promised services that weren't rendered.A large part of providing our guests with truly memorable...

experiences is to provide them with as much information as possible before the show-date. We are constantly working to update our FAQs, our purchase pages, and our social media posts so that guests such as yourself can be kept up to date. More important than any of those mediums are the Informational Emails we send to guests in advance of the show. These emails are intended to give our guests all the essential information they will need to ensure they enjoy all of the VIP activities their package entails. We list the date, performance time, the venue location (including a map), and information regarding the time and location of the VIP party.In the email you were sent on June 5th, we wrote that the party would start at 3:30PM and that it would be held in the Ovations Deck. The party did begin as scheduled. We did not, however, list when the pre-show party would end, and we apologize for this oversight.Our Guest Services team reached and offered you a signed headshot on June 2th, but we recognize this is not sufficient. We would like to offer you a refund to cover the VIP portion of your package, and will reach out to you directly to process this. While we are still sincerely sorry that you weren't able to join us for our VIP program in Vienna, we hope that this serves as a token of our sincere apologies for your experience.Thank you for your feedback here. It's constructive criticism like this that allows us to improve our services for future guests. Best,Ethan

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:I did receive the code from CID but after checking into their store the voucher was useless. There is little to no merchandise that I could purchase and I already have all the CD's which was of the only interest to me. I would rather have my monetary value returned because that will benefit me more than a useless voucher. The fact that such a big organization says they CANNOT give me even a partial refund is ridiculous and I would prefer the code to be cancelled and my monetary value returned instead of a useless voucher. I feel that the organization has disregarded my concerns by offering me a voucher when they could just have easily given me back the $100 as a refund.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
My phone is currently broken hence I have not responded to the phone calls. The only email I received was notifying me that I still will not receive a refund but just a $100 voucher. Why  you will give a $100 voucher and not a refund is beyond me but obviously we will not come to a resolution that will satisfy me. I can be contacted via e-mail for further discussions but temporarily my phone is not available. I feel like I am being given the run around and CID is attempting to maintain funds for a sub-par experience handing out vouchers to a merchandise store that has limited items available. Very unhappy with not only my experience but also how this whole situation has been handled. 
Regards,
[redacted]

Hello,
sans-serif; font-size: small;">[redacted] reached out to us after an event expressing disappointment with her VIP Package. Our Guest Services Manager called [redacted] to request feedback on the following VIP package elements:-VIP Camping or Shuttle pass included-VIP-only entryway and exit to/from the festival grounds-Premium, VIP-only air-conditioned restrooms-Up-front viewing at the main festival stages-Unlimited access to VIP Grove – a VIP-only viewing area in the festival grounds with views of the main and second stages, relaxed seating and shade structures-Premium food offered by [redacted] Bistro for nominal charge (located in the VIP Grove near the festival’s two main stages)-Select beer, wine, spirits and non-alcoholic drink offered for a nominal chargeOur Guest Services Manager confirmed all elements of the package were fulfilled, however, upon further review with our on-site staff we have determined that the VIP-only festival entrance was not properly fulfilled. While a dedicated VIP-only entrance existed for campers, this guest opted to take the shuttle instead. For VIP guests arriving by shuttle, our staff greeted guests at the shuttle stop and escorted them through the gates. We apologize this element was not properly fulfilled for this particular guest. In light of the fact that all other package elements were available we cannot honor the full requested refund, however, we would like to offer [redacted] a reduced partial refund based on the VIP Entrance issue.
Our Guest Services Manager left a voicemail for the guest instructing her to call back so we can verify the guest’s order and proceed. [redacted] may also call our Guest Services line at ###-###-#### and ask for Taylor.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:CID overpromised and under-delivered. This is also commonly known as "bait and switch". The bait was that CID is an expert in providing the best concert experience possible and would provide "gourmet" food in the VIP lounge until 30 minutes after show end. The switch was that CID did not deliver as promised. As a result 1) I missed irreplaceable portions of the concert performances, 2) I was left hungry after contracted food was not provided, and 3) I was treated rudely and patronizingly after complaining to an apparently intoxicated CID manager.Due to the non-delivery of contracted services and my extremely negative experiences I have requested that CID provide me a refund for the portions of the VIP package that were not concert tickets or parking passes. My understanding is that this refund would total $1406.CID promotes themselves as experts in providing the best concert experience possible. In my experience they fell very short of this expert status. A true expert would have known 1) It was virtually impossible to visit the VIP lounge while in the front of the GA Pit and 2) An attendee would be hungry for solid food after standing in the GA Pit for 6+ hours.CID's statement that "there would be food before, during, and after the show" is false. As I have repeatedly stated the only food available at the end of the show was a platter of very plain looking cookies.CID's proof that Nicole W[redacted] was not intoxicated is quite meaningless to me as the only other staff members I encountered were subordinates of Ms. W[redacted] and the male one appeared intoxicated as well. As evidence I present this conversation that they found of higher priority than helping me with my request for assistance with the lack of food, "Wow did you see the fireworks?", "Yeeaaahhh, wow, so cool".CID has done nothing but argue and obfuscate in the face of my reasonable and valid complaints about their services. And the only offer they have thus far made to address my issue was a false one which led me to re-experience the negativity of missing the last song and leaving the stadium hungry.
Sincerely,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
CID Entertainment has not "delivered on all aspects of the [redacted] Super CID program".
Specifically they failed to provide "gourmet food after the show".
Nowhere in any of their communications about my purchase did it specify that the "gourmet food" would be served for a limited time.
They also have not thoroughly read my original Revdex.com complaint as they have not responded to many of the details I painstakingly documented.
To reiterate in summary, I contacted CID via [redacted] after my 7/3/2015 experience of finding no food in the lounge. They responded to me via [redacted] on 7/4/2015 and said the food issue would be resolved. I thanked them for addressing the issue. I then looked for food again on 7/4/2015 at the end of the show and found no food. I spoke with the three onsite CID employees and they said they knew nothing about the CID commitment made to me via [redacted]. They also treated me very condescendingly and communicated in a manner to convey that I was a real burden to them for presenting my complaint. CID's recent statement that Nicole W[redacted] "attempted to provide you with complimentary hot food as quickly as possible" is utterly and completely false. As I stated in my original complaint, "She made a vague statement that she would get me food but could not tell me what the food would be or when it would be available. I chose to leave the premises". They also behaved behaved rather strangely and I stand by my assertion that Nicole W[redacted] seemed like she was under the influence of some sort of intoxicant. 
I cannot believe a viable business would treat a paying customer in this manner. First CID didn't meet the commitments of their product, then they agree to fix it after I complained, then they don't fix it and expect me to just go away, then they tell me they "delivered on all aspects" of their product. This type of business behavior just screams, "we don't care about our customers once we have their money" and "we will say anything to deny them a refund and get them to go away". Well I'm not going away until I receive a fair refund.
[redacted] dialog with CID Entertainment about food missing from their lounge:
[redacted] · Jul 3
@cidentertainmnt please keep food in the GR lounge until it closes. I'm
in pit & can't get to club until show end. Feeling very ripped off.
9:37 PM ­ 3 Jul 2015
CID Entertainment @cidentertainmnt · Jul 4
@[redacted] ­ we are eager to discuss your experience with you! Feel free
to give us a ring any time at [redacted] · Jul 4
@cidentertainmnt I was very eager to eat food near end of concert and you
didn't deliver. FIX IT TONIGHT please. Thank you
CID Entertainment @cidentertainmnt · Jul 4
@[redacted] Got it, [redacted]! We will work our hardest to ensure as many folks get
fed as possible!
[redacted] ?@[redacted]  Jul 4
@cidentertainmnt It's not rocket science, just keep the buffet open until lounge
 closes. Your prices should ensure this.
CID Entertainment ?@cidentertainmnt  Jul 4
@[redacted] Hi [redacted], the lounges will be open & serving food until 30 min after
 the show :) Please let us know if there is anything you need!
[redacted] ?@[redacted]  Jul 4
@cidentertainmnt thank you so much!!! I really appreciate the responsiveness
 and action to my complaint!!!! :-):-):-)
CID Entertainment @cidentertainmnt · Jul 4
@[redacted] Our pleasure, [redacted]! :­)
[redacted] · Jul 4
@cidentertainmnt your business is pathetic. No food in lounge as promised.
Mngr Nicole W[redacted] was condescending and appears intoxicated.
CID Entertainment @cidentertainmnt · Jul 5
@[redacted], we're eager to discuss your experience further with you over
the phone. Please give us a ring at [redacted] · Jul 5
@cidentertainmnt you've wasted enough of my time and money already. I want
real action with a true sense of customer care and service
CID Entertainment @cidentertainmnt · Jul 5
@[redacted], if you wouldn't mind giving us a ring, our Guest Services
team is eager to get to the bottom of this with you! [redacted] · Jul 5
@cidentertainmnt you have my email and my $1900 please start your
damage control negotiations.
CID Entertainment @cidentertainmnt · Jul 5
@[redacted] Hi [redacted], our guest services team has sent you an email. We'll keep
an eye out for your response!
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
I am not the only one who had the same problems with this company throughout the entire experience. Their website performed "as expected" yet multiple people were kicked off the website while having tickets in their cart and paying for them. A ticketing website that can't sell tickets? [redacted] manages to handle high demand events all the time and 100s of people don't get kicked off the page in the middle of buying tickets. Secondly, we get charged $400 for a $40 room. We arrive and the rooms are the worse ones in the hotel. We had a view of the parking lot. If we wanted upgrade we were told we had to pay more money. We were also told we got complimentary wifi while at the hotel yet the service barely worked and we were told we also had to pay more to get better service. In fact the reason I am late responding is because I got this email when I was already check into the hotel and could not get the internet to work to even open a page. The travel packages were intended to include vinyls and promo poster, which they did. However I could have saved myself a significant amount of money and bought the same vinyl album for $45 at the show because they were available to everyone. I have an email from [redacted] that confirms that the disabled seating would be stage left UP FRONT. It was nearly to the back of the room and up against the wall, nowhere near the stage. Like a bunch of handicapped people sitting down would be able to see over hundreds of people in front of them. We were also told at the show by CID Entertainment Staff, that the floor was on a slant so everyone would be able to see no matter where you were at...yet it was flat like a gymnasium. I asked the head of security if there was somewhere I could wait while waiting for the show because the casino smoke was exacerbating my symptoms and I was having trouble breathing. Yet he, as well as 2 other security staff, said that the disabled people had to wait in line like everyone else, even though the disabled section was supposedly reserved. The merchandise shop didn't open until nearly 3 hours after it said it would, they were significantly under staffed and didn't even know how to run a credit card machine. People who did have the bus tour were having to leave...even [redacted], the guy giving the tour...was standing in line with us and had to leave without a shirt. I was told I could sell my extra ticket because purchasing the vacation package was the only way I could get a ticket, yet the wifi was so bad I couldn't get ahold of the woman who was supposed to meet me. I asked since I had checked in and signed for everything if I could just leave her name and the staff was going to cut off my wrist band because she wasn't with me. It was extremely difficult to coordinate anything while at the hotel because people had no wifi or cell service. I'm not questioning the [redacted] commitment to putting on a good show for everyone. I think they did an excellent job. However, I felt that for whatever reason they went with CID Entertainment and [redacted] instead of their typical event staff & ticket merchandiser was a poor choice all the way around. Multiple fans felt like they really got screwed and even the ones who had tickets ended up having to sell them for the second day because they couldn't afford the ridiculous price of the vacation package and the extra charges that were piling up once at the hotel. The [redacted] were excellent, as always, the event staff leading up to and during the show, as well as their associates were horrible. I've never been to a show...for The [redacted] or otherwise that was poorly executed. Just on the basis of how they handled the ADA accommodations, or rather the lack of making accommodations, is appalling. I'd be surprised if they didn't get sued by someone. I think this was less about what The [redacted] wanted and more about CID Entertainment and [redacted] making as much money as they could.
Regards,
[redacted]

I filed a complaint with Revdex.com back in September Complaint # [redacted] and the business contacted another person in my party that did not actually pay for, nor file the complaint. Regardless of that fact, an agreement was made between my friend and Marissa from COD Entertainment for a partial refund and two [redacted] football jerseys. The check arrived however the shirts never arrived. Meanwhile my complaint was closed out. After calling several times and asking about the jerseys, Marissa told Judy (my friend) that the shirts were mailed and there was nothing they could do. After complaining yet some more, Marissa said she would mail two shirts but they would not pay shipping. Marissa then emailed Judy and sent her instructions on how to send them a shipping label at our expense. I don't know if I should trust this company again paying for something that was promised to me in the first place. I called the Revdex.com phone number but no one answered even after twenty minutes ringing and going back and forth to music so I decided to email you. I would just like to know if that is reasonable for them to have us pay the shipping. I personally do not believe she ever sent the jerseys so I am afraid she still wont send them unless I pay extra for signed delivery. Please advise on what course of action we should take. Thank you so much!Desired Outcome: I would like the delivery of the promised football jerseys.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have received the refund as stated above.  Thank you!  [redacted]
Regards,
[redacted]

CID had issues with the onsale ticketing for their VIP packages for an upcoming festival that allowed passes that are only usualble if linked with a full VIP package. These add on ticket/passes were only suppose to be available for purchase if you had an VIP campaign package. I assumed I had the package and once purchased I did not only companion car and companion vip pass/tickets. Received an email I had to either attach purchase passes to someone else’s order or get refunded. This took 3 weeks to get answers on. I lost the opportunity for alternative Camping passes due to this glitch. Customer service was Terrible and slow. You will have better protected purchase if you go without this company’s VIP packages. We have used their package for same festival 3 years prior and other than proximity to the staging area there was no benefit to the up charge. We sought the package again due to physical limitations and their package would make it easier on our party. We would not recommend their services to friends or family in the future. You can obtain similar services for you concert/festival for less money, hassle, research through the artists themselves, your own 3rd party vendor as well as the venue. I have learned all of this in the 3 weeks it took for their resolution to reach my email and to fill out their survey monkey.

Review: I purchased two Level 9 VIP passes for [redacted] in Dallas TX. Among the various problems I've had, (postponement of event, having to make special calls on the morning of the event to get parking passes, being set aside in line after arriving early to wait for people onsite at the event to sort out how to print my tickets @ 30min watching other guests file in) The event discontinued the Level 9 pass package and notified me one day prior to the event, at which time I was already in Dallas at the hotel I had to reschedule to allow for the postponement of the event. The email stated that [redacted] would automatically issue a refund within 7-10 business days to the purchasing account for each Level 9 VIP pass purchased. On the 10th day, I contacted [redacted]. The next day, their response was that I was not entitled to a refund and they would investigate and get back to me later. I have since sent 2 emails to CID Entertainment requesting assistance with the 160.00 refund I am due. I also left three messages on the customer service call line, it does not let you remain on the line for the next available representative. That was yesterday, no return emails, no return calls. I left a message on the same customer service call line today stating my intentions of contacting you and thanked them for their time. So here we are. I am completely dissatisfied with the service, I want the 160.00 deposited into the account used to purchase the passes, nothing more and nothing less. I sincerely hope that you can be of help to me. Thank You for your time. Steven Jones. The Order # for this transaction is [redacted] Original purchase price was 358.00. The Level 9 VIP package no longer exists so we were downgraded to Operative Level and promised an 80.00 refund on each pass.Desired Settlement: I assume the desired settlement I selected means a refund to the purchasing account credit card. If not a check will definitely work. I DO NOT want store credit or any other sort of "exchange" I want 160.00