CIGNA

Hello-
Thank you for forwarding this customer's complaint. Cigna will review this customers complaint and provide written response to the customer.
Thank you
Tanya H[redacted]
Cigna's Executive Office of Complaints

[redacted]
[redacted]
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[redacted] Thank you for forwarding this complaint to Cigna. Cigna has reviewed this complaint # [redacted]. Spoke with customer to discuss concerns on 06/05/2017 and resolution has been met. Thank you, Charlene E. V[redacted]

Thank you for forwarding this customers complaint. Cigna will review and provide follow-up directly with the customer. Tanya H[redacted]CignaExecutive Office Advocacy Team

Please be advised that we did not receive a Release of Information from the customer to provide the resolution to the Revdex.com. However, this complaint has been resolved and a resolution will be sent to the customer. Thanks you.

HelloThank you for forwarding this complaint. Cigna will review the customers account and follow-up directly with the customer.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed...

Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:cigna has not agreed to cover any portion of the procedure even though I have met all criteria.
Regards,
[redacted]

Thank you for forwarding this complaint to Cigna. A response letter was sent to customer on 06/17/2015.
Charlene V[redacted]
Executive Office Advocacy Team

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]Revdex.com:CIGNA and [redacted] worked together to resolve this matter. They have notified me that they will honor their insurance as per their policy for the Artificial Insemination procedure. Therefore, I have a zero balance for this medical procedure, as it is covered under insurance.
This is the resolution I was seeking and it has been reached and honored by CIGNA and [redacted].
Thank you so much for your help with this matter as it would have been impossible without your help.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards, [redacted]

This
issue was discussed with the customer and advised to discuss this with his
healthcare professional who billed for the services in question.

Hello,Thank you for this information.I will be researching the issue and will respond directly to the customer once a resolution is met.Thank you,Nicole P[redacted]

Complaint #[redacted]
The issue has been reviewed and resolved. a letter dated September 04, 2015 has been sent to the customer.

Dealing with cigna group insurance has been one of the worst experiences of my life. Have been pay for STD through the company I work for. Recently I've been dealing with health issues that have left me unable to return to work at this time. I suffered a stroke on top of other things. I've had my claim denied twice by cigna group insurance even though I've provided over a hundred pages of medical information and notes from doctors. This company unfairly denies cases daily.....this company is all about profits and not about the well being of it clients! Something should be done about a company that so corrupt.

Thank you for this information.
I will be researching this issue and will respond directly to the customer.
Thank you,
Nicole P[redacted]

We received the complaint and we are currently reviewing.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before...

sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  In the sense that I was contacted and the required documents are being mailed to my home. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that though no explanation or apology has been given, this resolution is satisfactory to me. 
Regards,
[redacted]

We have sent a response to the customer in regard to Revdex.com complaint # [redacted].

Thank you for this information.  I have reached out to the customer to go over resolution. 
 
[redacted]

Please note that this request is still in review. A response will sent directly to the customer upon completion.
Thank you.

Thank you for frorwarding this customers complaint. We will review and follow-up directly with the customer.
 
Tanya H[redacted]
Cigna's Executive Office Of Complaints