CIGNA

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards, [redacted]

Hello-
A letter addressing this complaint was issued to the customer on September 14, 2015. If the customer wishes for the results of this review to be shared with the Revdex.com, the attached authorization form will need to be completed and returned.
Thank...

youTanya H[redacted]
Cigna
Executive Office Advocacy Team

Cigna is reviewing this matter and will respond with additional information.  We take patient confidentiality seriouslyProtecting our customers’ personal health information is critical. So much so, that the Health Insurance Portability and Accountability Act (HIPAA) requires that we protect an...

individual’s private health information (PHI). Because this matter requires that we look into personal information, we need Mr. Souliere to give us permission to share our findings with the Revdex.com. Mr. Souliere  can grant this permission by signing the attached Authorization for Use and Disclosure form.Erica M[redacted]Executive Office Advocacy Team

A written response was sent to the customer today in regard to Revdex.com complaint # [redacted]. Customer [redacted].

Hello,
Thank you for this information.
I will be researching the issue and will respond directly to the customer once a resolution is met.
Thank you,
Nicole P[redacted]

Hello-A response letter addressing this complaint has been issued to the customer on September 10, 2015. In order to release the response to the Better...

Business Bureau, the customer will need to complete the authorization form included with the letter. Thank youTanya H[redacted]Executive Office Advocacy Team

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: the response that was given has nothing to do with the initial reason. I have been through the ringer with this company and its lack to provide a with and accurate information. I am aware that this is the last step to were you can help and that's fine but I know my claim is valid and I will not sit by any longer run around town getting documents they should get to expedite the process with no apology for there lack of following there own mission statement or motto. I will reach out to my job and I have contacted a lawyer today to represent me. Since they are stating they are in the right and it is all on me fine. See you in court. It's sad when you complain and all the way to corporate and nothing is done or some type of resolution for both parties. I will never never use this company again I rather decline a job that deals with them because they do not help. 
Regards,
[redacted]

Cigna has conducted an initial review of this Revdex.com
request and an...

update will be sent to the customer today, July 7, 2014. Once the review is completed, additional outreach will be made to the customer.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

December 11, 2015Dear Sir or Madam:We are writing in response to your correspondence dated December 2, 2015 referencing [redacted]'s claim for Long Term Disability (LTD) benefits. [redacted] was covered under his employer full-insured LTD group benefit policy [redacted]. This policy was underwritten by [redacted]) and sitused in the state of Pennsylvania.[redacted] continues to raise concerns regarding his most recent LTD claim. Please allow us this opportunity to address his concerns and provide a current update of his claim.We understand that [redacted] continues to debate what documentation was sent to him and what information he did not receive. Unfortunately, we can only report what information is reflected in our records. Our previous response to your department dated November 30, 2015, explains in detail this documentation. To ensure [redacted]s concerns are thoroughly addressed, and per his request, we have referred his claim to our appeals department for reconsideration of benefits. As with all claims, we remain fully committed to conducting full and fair reviews, and will consider any and all information [redacted] wishes to submit.We acknowledge that [redacted] mentioned that he has not received a recent phone call from his previous Claim Manager (CM), Matt R. Please note, once his appeal was referred to our Appeals Department, [redacted] was assigned an Appeal Specialist who will perform a completely separate review of his case. After discussing his concerns with our Appeals Department, we were advised that his case has been assigned to Appeal Specialist, Kristi S., who will be reaching out to [redacted] and will explain the appeal process. Should [redacted] have any specific questions regarding the appeal process. he can contact Kristi directly at [redacted] ext. [redacted] for further assistance.Thank you for allowing us this opportunity to respond to your inquiry regarding [redacted]'s LTD claim. We hope the information provided is helpful. Should you have questions or would like to discuss this matter, please do not hesitate to contact me directly at ###-###-####. You may also contact CGIs Consumer Advocacy department regarding any group disability, life or accident concerns at:Cigna Consumer Advocacy Attn: Meredith *. L[redacted] Phoenix, AZ [redacted] Email: [email protected]: Fax: ###-###-####Sincerely,Rick P.Consumer Advocacy Specialist

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
1. I did not see this requirement on the web pages.2. This requirement was not on the Cigna form which was required.3. Apparently this requirement was not discoverable to the several customer service representatives who promised it would be taken care of for 2014.
Regards,
[redacted]

Thank you for this information.
Upon review, the [redacted] Debit card for the Flexible Spending Account has been issued as of November 5, 2014. It will arrive in the mail within 7-10 business days of the issue date. Correspondence will be sent to the customer addressing all concerns....

Thank you,
Nicole P[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  In the sense that I was contacted and the required documents are being mailed to my home. 
Regards,
[redacted]

Thank you for forwarding this complaint to Cigna. Cigna has reviewed this complaint and I have contacted the customer on 10/14/2016. The issue has been resolved.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed...

Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I received a call stating they were going to correct the issue through July... setting the rate to $488 through July and refunding me accordingly through then... which is not what was initially agreed to. In May I was still charged $520 which leads me to believe nothing happen.
Regards,
[redacted]

Please be advised a final response was sent to [redacted] on 3/20/2014 via mail. Cusotmer may reach out to Cigna Dental for any further concerns.
Thank you.

Thank you for forwarding this complaint to Cigna. Cigna has reviewed this complaint and resolution letter has been sent to the customer on 09/20/2015.Erica M[redacted]Executive Office Advocacy Team

Thank you for forwarding this complaint to Cigna. Cigna has reviewed this complaint and the customer was contacted on 10/25/2016.Erica M[redacted]Executive Office Advocacy Team

Thank you for this information.
I will be in review of this issue and will respond directly to the customer.
Thank you,
Nicole P[redacted]