CIGNA

I finally received the second check from Cigna so this matter is resolved. 
Regards,
[redacted]

Thank you for forwarding this complaint to Cigna. Cigna has
reviewed this complaint and is working with customer to resolve.
 
Charlene V[redacted]
Executive Office Advocacy Team

Thank you for forwarding this complaint to Cigna. Cigna has reviewed this complaint and is working with customer towards resolution.  Additional Time is required.Charlene V[redacted]Executive Office Advocacy Team

I will review request and have a supervisor contact customer with resolution.
Thank you,
Kelly M[redacted]

We have been advised that **. [redacted] wants to withdraw her complaint. Her issues have been resolved. Revdex.com Case # [redacted].

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no...

reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

Hello,Thank you for this information.Written correspondence has been sent to the customer on 3/10/2016.Thank you,Nicole P[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I have filed an appeal with this company lets wait and see how long it takes for them to screw this up. They are still telling lies about the things they did and didn't do.. They are claiming they sent me documents I never received. They are real good at trying to cover their lies but I know I didn't receive the things they say they sent and guess what else. I still haven't got any return calls from my case manager Matt. Wonder why it is he don't have the nerve to call me. he knows what he has done.
Regards,
[redacted]

Acknowledgement Letter along with Authorization for Disclosure of Protected Health Information form sent to customer on 02/07/2017.Charlene V[redacted]Executive Office Advocacy Team

I have been received a  letter from Rae B[redacted]  at Chattanooga, TN.  This letter was signed and Rae B[redacted] didn't leave their...

call back number.  I am not going to sign the Authorization for disclosure of  PHI Protected Health Information Act  or  HIPAA as listed in the letter that was mailed to me. They don't have the right to discuss any of my information with anyone but me.  I feel like them are trying to trick me. I have been playing phone tag with  Jessica L[redacted]. .I also receive two calls from the robot today ###-###-####. Can you please get your phone robots to stop calling me? Thank you,[redacted]
 [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answer Complaint: [redacted] for disclose
I am rejecting this response because:
Regards,
[redacted]

id="complaintDataControl_pnl">
Second Revdex.com complaint to Cigna HealthCare regarding the same problem. After terminating service with Cigna on 8/31/2014, I continued to receive bills from the company and had funds automatically withdrawn from my bank account, notwithstanding the termination. After months of fruitless and frustrating telephone calls between Cigna representatives, national/Colorado marketplace representatives, and myself, I contacted the Revdex.com Complaint ID#: [redacted] Business Name: Cigna Health Care. Following the initial complaint, I requested and received two letters from Cigna, on corporate letterhead, verifying my policy was terminated on 8/31/2014. I will be happy to scan these letters and email them to provide further verification of cancellation. The bills ceased for two months, yet began again in the closing months of 2014. I have spoken with 3 separate Cigna employees in December/January who promised that I would never again receive a bill (Jessica in Billing 12/24/2014; Amber and Tamara in Billing 1/9/2015; Erik E. in Billing 1/20). I received a bill for over $600 on Tuesday 1/20/2015. I was also just told Cigna could not have sent me a letter confirming cancellation 8/31/2014, however, the letters are on company letterhead. Cigna employees continue to pass me around from department to department and stall any attempt to speak with a supervisor, even though following my initial Revdex.com complaint, the Cigna representative verified former customers have the right to speak with a supervisor. After 1 hour and conversations with four separate Cigna employees, the supervisor spoke with me. I now need to pay for a fax to prove to Cigna that I have letters on company letterhead verifying my account and termination beginning 8/31/2014. If the bills do not cease or if they are sent to collections, in spite of Cigna employees stating that this will not occur, my next contact with Cigna will be not through the Revdex.com, but through a lawyer. The ceaseless statements and requisite time spent discussing the situation with a seemingly unending flow of Cigna employees is amounting to harassment. The fact that I now need to spend time and money to verify my account is appalling, as is the fact that Cigna did not ensure I would have no further problems following an initial Revdex.com complaint.
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Desired Settlement / Outcome
Desired Settlement:
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Desired Outcome:
A phone call from a company executive, so that I can avoid the low-level incompetence and inefficiency that seems endemic to Cigna. An additional written letter on company letterhead, as well as an emailed copy, verifying termination dated 8/31/2014, dated and signed by a company executive. Any further contact from Cigna following this process will be redirected to a lawyer.
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Cigna is reviewing this matter and will respond with additional information. We take patient confidentiality seriously. Protecting our customers’ personal health information is critical. So much so, that the Health Insurance Portability and Accountability Act (HIPAA) requires that we protect an...

individual’s private health information (PHI). Because this matter requires that we look into personal information, we need him to give us permission to share our findings with the Revdex.com. [redacted] can grant this permission by signing the attached Authorization for Use and Disclosure form. Alicia G[redacted] Executive Office Advocacy Team

Received:Jul 21, 2017 03:08:03 PMHi [redacted], Complaint #[redacted] has been resolved. Verbal outreach on 7/17/2017 to customer with resolution. Resolution Letter sent to customer on 7/21/2017. Thanks,Charlene *. V[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hello,This complaint has been received by Cigna's Executive Office Advocacy Team, and we will follow up with the customer for resolution. Thank You, Rafael P[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response....

If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted]I am rejecting this response because: Cigna Billing left me a voicemail stating that the payment was located and that my account has been credited approriately, but when I go online to review my payment history my account does not show the credit for the payment made on 3/27/2014 and my balance is still showing that it is behind ... not just one payment but two where missed.  See attachment.  I have paid every payment on time via Bill Pay with [redacted], and would really appreciate if this where corrected.
Regards,[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received...

your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:The recent message from the company states, "An electronic response was sent to the Revdex.com in regard to complaint # [redacted] for [redacted] [sic] [redacted] on 06-27-14."This information is not showing.
Regards,
[redacted]

We are writing in response to your April 11, 2016 inquiry regarding Mr. [redacted]'s Short Term Disability (STD) claim. Mr. [redacted] is covered under his employer’s STD Policy VDT [redacted], which was underwritten by Life Insurance Company of North America (LINA) and issued in the state of Florida.
In our April 6, 2016, response to your previous inquiry, it was noted that we had received a response from Mr. [redacted]'s treatment provider on April 1, 2016. That information was in the process of being reviewed when we sent our previous response. After review, it was determined that further records were necessary and were requested from Mr. [redacted]’s treatment provider.
While we understand that Mr. [redacted] feels that all needed records have been obtained, to ensure a fair and accurate review our claim manager felt it necessary to request additional documentation from his treatment provider. Another response from Mr. [redacted]’s treatment provider has been obtained, and as of April 12, 2016, is under review. Mr. [redacted] will be promptly notified of the outcome of our review, once a decision has been reached. If additional medical information is required from his providers, he will also be notified of this fact.
Finally, Mr. [redacted] brought up concerns that his claim manager had gone on vacation and his claim was left idle in her absence. While Mr. [redacted]'s claim manager was out of the office, other claim managers from ourclaims team continued the review of his claim. The claim manager's time out of the office has had no impact on the length of the review.
Should you have any questions or would like to discuss this matter further, please feel free to contact me directly at ###-###-####.Sincerely,
Eric F[redacted],Compliance Specialist CGI Consumer Advocacy

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
Why am I still not seeing a response about my medical and dental coverage? My dentist was only sent a portion of the bill and I also have two other bills that still need to be paid. I also was told I cannot appeal the decision if I have no new medical records, which I do not! The medical records I have state I cannot work or perform my regular duties and that should be all you need. I have never seen any of your doctors for my condition so how would they know anything about me? 
Regards,
[redacted]

Thank you for this information.
This issue has been reviewed and communication sent to the customer directly.
Thank you,
Nicole P[redacted]